WebinarJam Reviews

Pros

We had a dream:
What if we could build a system that would allow us to get everything done for our Automated Webinars inside Facebook Messenger?
We recently purchased Everwebinar.
What if we could make it even better by offering such a smooth and seamless experience that we would get signup and attendance rate through the roof.
This was the plan:
From signup to delivery of a branded url to the webinar, reminders before the webinar, follow-up messages if they missed the webinar, attended but left early, watched but did not buy etc, ...
All done in Messenger.
With open rate in Messenger up to 100% and 10x higher CTR than email we thought this would be a game changer for us.
We have spent 3 days and almost 3 nights trying to create this system. It was freaking hard to get all the pieces work together. We failed and failed more. It has been the most challenging automated workflow we've ever built.
We were exhausted, our brains fried & froze.
We hit a massive roadblock and spent 24 hours just on a "little tiny" piece of the puzzle: getting it to work no matter what the timezone of the user is, no matter which On-Demand time they choose. We were almost there 99%.
And then we had a moment of grace.
We made it. And now It works beautifully.
So if you ever had the same dream now you know it is possible.
If you want to test it for yourself check our webinar on "How to create Chatbots and Automated Marketing".

Cons

We would love to have schedule code for Just in Time webinar. I it.have contacted support about this and the tech team is working on

Pros

I do a lot of online presentations to many people all over the world. This software has enabled me to have people from other countries to do one presentation for me which l record and l am able to use it many times without necessarily paying for their services and l can now have tailor made presentations for each market. I have created more time for myself to do other things that’s on average of about 20 hours a week because l no longer do the presentations live myself. The software is easy to setup and use and no more late night or early morning presentations because of time zones. This software adjusts for each time zone so l can have webinars running for appropriate times for people all over the world whilst l sleep. This system emulates real live presentations and a registrant will not know that it’s not live.

Cons

I have to scratch my head for this. If l could customize the registration fields to capture the information l want and if the system can pick which country someone is registering from so that their country is the first or top of the list to select instead of scrolling down when entering their phone numbers

Alternatives Considered

Reasons for Choosing WebinarJam

Switched From

Reasons for Switching to WebinarJam

Pros

The Evergreen platform is a good idea if it works properly.

Cons

Prospects were not able to log in, people got booted off the webinar, administrators had a hard time starting a webinar and their support system was horrible. We lost so much money relying on this system for our webinars.

Pros

I just love how many features this software has. And they ALL work as engineered.

Cons

I don’t really have any complaints at this time. If i do, I’ll be sure to update the review.

Alternatives Considered

Reasons for Choosing WebinarJam

Switched From

Reasons for Switching to WebinarJam

Pros

We run multiple webinars a month as a way of outlining our product solutions to prospective new customers. These webinars deliver a consistent flow of sales for our business. WebinarJam is integral to us doing this.

WebinarJam simplifies all of the set up and running of webinars so we can just focus on the content and delivery. It integrates with all of our tracking and mailing list systems. Makes it super easy to prepare sales webinars with pre-defined "buy buttons" etc.

And we can interact with clients in real time chat during the call, answering any questions / dealing with objections as they arise.

WebinarJam automates all of the registration, confirmation and reminder notifications and can even handle replay pages.

You can configure the webinar in "express mode" which is super quick to get up and running - or you can dive into the "full configuration" mode which gives you total control over every conceivable option.

I particularly love how it integrates with ClickFunnels so we can build custom registration pages - and how it tags people in our email CRM so we know who attended / didn't attend / showed up late and/or stayed engaged throughout the webinar, so we can customise their followup.

It also integrates with Zapier - which opens up plenty of options for other integration. A very versatile tool.

Cons

One frustrating thing about WebinarJam - is really the flip side of such a powerful platform... - there are so MANY options, that at times it can be hard to figure where to find what you need.

And the UI feels a little dated. There are times when a modern UX would be super helpful - for example, type-ahead searching in an unordered drop-down list containing hundreds of options is pretty much standard these days - but in WebinarJam, you have to scroll all the way through the list to find what you want. Hopefully this will be addressed in time.

Pros

The sound and picture quality is reliable, very few technical issues, easy to understand controls, responsive slide management, chat log very good, ease of exporting attendees and chat log lists on excel, easy to download replay video. Participants like knowing that they will not be heard or seen. I know that there is an option to include participants on camera and audio, but I haven't used it yet, and participants find that very reassuring

Cons

Three big issues. Every webinar I do I get several complaints from participants about the lack of a rewind or fast-forward function on the replay. The automated email software doesn't always included text changes I have made. The big issue with the automated email is that passwords aren't always obvious. Usually the only way people can find it is by clicking on the "thank you" link at the bottom. I'm also subscribing to Everwebinar but haven't been able to work out how to connect to woocommerce so I'm not using it, which is a real shame. Smaller issue - the admin of setting it up takes too long. And... the always on room is very difficult to use for what I'm doing with webinarjam because they are paid for password-protected events at set times. A feature to set passwords and to invite people to join for a scheduled time would be very useful.

Pros

WebinarJam is easy to use from an attendee perspective. The pre-formatted landing pages are fantastic. The pricing is very affordable. I like that you can share handouts with attendees during the presentation.

Cons

There are multiple things that I dislike. Tech support is slow when you experience an issue and timeliness when you have issues with a webinar is extremely important. I don't like that I don't have the option to allow late attendees on WebinarJam like I do for EverWebinar - which creates a host of problems when you work with doctors who often run late due to patients. My attendees don't have the ability to fast forward or rewind the recordings which means I have the additional step of downloading the recording and then uploading the recording to YouTube. I really dislike the 30 minute wait between webinars, which is a scheduling nightmare in an of itself. When I originally signed up for WJ there were no limits to the number of attendees and now there are... which stinks. I'd also love the ability to add more registration options, not just name, phone, email...

Alternatives Considered

Reasons for Choosing WebinarJam

Reasons for Switching to WebinarJam

Pros

I choose this platform based on recommendations from those who know techy stuff and I am so glad I learned how to use it myself. Yes, it took some effort and attention to learn it but I didn't need to buy any fancy microphones or cameras, everything was included from the comfort of my own laptop!

Cons

The only thing I still haven't mastered is increasing my definition - picture quality could be better and I am not sure how to make that happen. But it is definitely good enough and certainly shows power points well.

Pros

I like the integration between webinar jam and ever webinar. we use them to be able to host and repeat webinars frequently.

Cons

can be clunky and if you have paid webinars I have had issues when someone did not get the information with the link i cannot recreate without paying again .

Pros

It has a pool of features like Screen share, run a poll/voting, Upload slides, online Chat, replay option and we can also play videos.

Cons

The latency was not good when and User interface is quite moderate and would be great if they improve it further.

Pros

Software has great features that allow for “live” looking webinars. Was a great option for my company to use to run frequent webinars without having to be on the webinar. We used pre recorded videos. Follow up features and reminders worked well. Overall I was pleased with the software.

Cons

The set up was a bit complicated. Had to get my agency to help figure out the technical end so that it worked correctly.

Pros

Great set of features
Price includes most everything you need to design, announce, and run a webinar
Allows for the posting of recorded webinars
Allows for surveys during webinar
Can push product offerings during webinar
Generally the product is easy to use with only minor things that can be easily fixed to make it a better UX.

Cons

It takes practice to use smoothly
Starting it up the first time is not intuitive
There is a lag between the presenter and the attendees that is a minimum of 15 seconds and almost as long as a minute in some cases. There does not seem to be anything we can do about this lag and no logical reason for it other than the software itself. We are still learning the tool and know the lag might be bandwidth issues at the attendees' work locations but it appears to be consistant and we are not sure why.

Pros

Running a live webinar without you being on the live is a pretty good feature from webinarjam. you can record a video and you can create a scenario like a live and stream it. access to the live chat based on your need, sometimes especially in live sessions you don't want a negative comment or negative feedback on your product or service etc. you can keep moderate those type of comments and as well as you can hide them from other users.

Not only these there are lot of features that will actually help you in building the reputation that you are looking for with this webinarjam.

Cons

The chat delete option, Yes, Webinarjam don't had a feature to delete all the chat at once in the dashboard, you need to delete one by one which is a time taking process. However, remaining features are pretty good ones.

Pros

The features of this product are glitchy beyond belief. One of the most important components (confirming a correct time) was not working for my last email for 6000 families & when I tried to get support to fix it, I emailed customer service department & submitted tickets AND sent instagram & facebook messages with NO RESOLUTION. The confusion my clients had over the time of the webinar created so much extra work & definitely prevented sales from happening. Am still in disbelief that webinar jam does business like this. They'll take your money for annual plans but then do NOT come through with customer service. Now that my webinar is finished, I'l be looking into getting a refund & cancelling my service & will be looking into easy webinar or zoom.

Cons

Glitchy software, Said the new 4/0 would be better, it's not. Time confirmation doesn't work (confirms London time, not PST - very confusing to students), emails not reliable (almost half of my students said they never got emails from the platform), so many to list. Customer Service is the worst I've ever experienced & I work with approximately 10 online platforms to run my online education business.

Pros

I used WebinarJam for about 3 years when I first launched my website. Someone whose site I admired recommended them, so I signed up. At the time I was using Google Hangouts and their solution (an overlay over Google Hangouts) was a perfect fit. It gave me analytics for my Hangout and I could track who attended and who signed up but didn't show.

Cons

My least favorite part of the software was the price. I always thought I was paying far too much for what I was receiving. And when YouTube Live became a thing I jumped ship and haven't looked back. The person who recommended WebinarJam still uses the software. I don't get the appeal.

Pros

Webinarjam has taken the 'fear' out of live presentations. Fear of not getting registrants, fear of tech failure, fear of not getting results. And converting those to Everwebinar has been our secret sales converter.

Cons

Support needs work. We struggled to get a few things right on the new platform. The integration with Infusionsoft is not as deep as it should be (we couldn't see all our tags - it was throttled). We had to get creative on our side to try keep it all working - things got desperate as the switch deadline loomed and no word from support.
Would also like to be able to export the chat. That seems like a no-brainer when creating multiple niched/segmented webinars.

Pros

Templates and layouts look good. The webinar view options look like what I was interested in.

Cons

1. Cannot show only the first upcoming date when you have a recurring session. Are forced to show the entire series

2. Cannot just jump into the section you want to edit, always need to take an extra couple of steps at the beginning to choose express or full even before you select your event.

3. Can't pay monthly so no opportunity to fully try it out before paying $500. If I had a monthly option I would try out for a few weeks and then decide on the full year payment. 14 days is not enough to try before you pay for the full year

Alternatives Considered

Reasons for Switching to WebinarJam

Pros

In the beginning, we loved how the webinar software involved business offers within the webinars. We thought the software really looked flawless and simple.

Cons

Bad customer service and technical issues. When we had an issue early in the day before our 7 PM webinar, there was no response for hours and there was never a response. The webinar deleted and we needed support because it had been accidentally cloned. As a business owner myself, I know it is crucial to be able to have contact with customers and help them as best I can. They advertise 24/7 customer service but they have no 800 number or live chat. The only way to contact them is put in a "ticket" which we never received a response from. They also took pride in the "test run" option. We tested the webinar on multiple computers and the test did not work. Then we tried it on a MAC and it did work... We decided to do the webinar on that MAC because the test worked (video and audio). Then 30 minutes later when we started the webinar, the audio said it was on and working and everything else looked perfect.... but our attendees could not connect and the ones that could connect could not hear us even when it said the audio was on.

Pros

it's easy to use for all users and compatible with all users

Cons

less option for payment method (local payment gateway other than paypal). Should have more option for payment and support local banking for Malaysian users.

And the other this is, the chat will now show full report. Chat only capture a few. and the registration details like first name, last name, phone number, email, and should have a custom option where we need the participants to fill up their details.

And also, should have more control for participants and speakers (control mute button, spotlight video, disable video and etc)

Alternatives Considered

Reasons for Switching to WebinarJam

Pros

Webjam is very easy to use. You do not need high qualification in any specific tecnical questions.
Webjam is a great tool when you need to teach online.

Cons

After the last update, the quality is much better.
We just need to be able to charges a larger numbers of contacts. This is the only discomfort we expirience.

Pros

We were attracted to Webinarjam because of the perceived value it offered against alternative providers.

Cons

It relies heavily on third party platforms (YouTube) and your YouTube channel must have at least 10,000 views to become enabled for Monetization which is a precondition to Webinarjam working correctly. Sadly we don't have 10,000 and after two months of applying with YouTube we are yet to be approved for Monetization.

As the webinar is live streamed it also requires significant bandwidth. We have a good internet connection that works wonderfully with all of our other cloud solutions, but it isn't sufficient enough to run Webinarjam without major crashing issues.

We run live Question & Answer webinars which don't work well with Webinarjam as there is a significant delay between the Presenter speaking and the Attendee hearing - it makes for really stunted conversation between both parties. This may not be an issue for one-way webinars, but ours are interactive and the delay is a significant an unavoidable by-product of their streaming set-up.

We were drawn to the price tag in comparison to other providers, but we've learned you really do get what you pay for.

After two months of numerous attempts and numerous consultations with Webinarjam we have been unable to run even one successful webinar.

On this basis we asked for a refund and Webinarjam refused as it was outside their 30 day refund policy window.

Cons

There are no pros..they even delete the client phone numbers from data after client login using different device..and this thing is happening from last 6 months

they are not able to solve it..they do not support multi time zone

their tracking is false...it shows me that in my 3 hours webinar someone entered at 2 hour 55 min and stayed for 5 hours 30 min. I mean how is that even possible?
I have contacted them regarding this and they always said they can not do anything about that.
no proper integration with youtube live..so can't go live ..happened 3 times. no proper support.

they always try to avoid you..when you place two webinars back to back...second webinar always shows that it is already completed.

yesterday I attended vooplayer webinar and the same thing happened with them too...it is very much clear they just want your money..once you pay to them they never care

and if you are thinking about their own new platform..never think about it..it is, even more, worse..we have used it and it does not allow us to even edit their landing pages properly

so my opinion never ever buy it

Pros

I like the option to stream videos from YouTube and also to do screen shares and slide shows. I also like that you can stream through WebinarJam‘s server, and that you can transfer live videos to Evergreen. It’s very organized, in terms of the dashboard.

Cons

I originally purchased the software to do livestreams through Facebook, but that functionality has been taken away, which has reduced my use of the program. Also calling attendees onto the screen with you is a bit glitchy. I’ve not been able to use it successfully. I also wish that adding tracking pixel was easier, and that you could redirect registrants to your own thank you page.

Alternatives Considered

Reasons for Switching to WebinarJam

Pros

I like the feature set that comes out of the box with Webinar jam/Everwebinar. Very robust with lots to like including ease of use and user-friendly for quick set up/configuration.
It helps us reach lots of people and offer great online training opportunities.

Also, I've reached out recently with technical support questions and issues as our needs have expanded and we're implenting more evergreen webinars and expanidng our offerings. They've been very helpful in troubleshooting and super quick to respond which is really important when you have live and or evergreen webinars happening on a schedule.

Cons

Had issue with bandwidth, poor video quality for live broadcasts recently even though I had well above the basic internet and system requirements. It really would be great to improve the live video quality here.

Pros

Reliable, easy to use webinar tool. It has great marketing features such as product promotions, built-in video playing, ability to pre-load presentations, so presenters don't need to worry about their connection. It has a classroom feel, as viewers can 'raise their hand' and be brought into the presentation. Comments can be highlighted on the screen for people to see and much more! It automatically makes a playable replay, and gives you the video recording as well.

Cons

Still a bit pricey.... but worth it. There is also a short delay for viewers