User Reviews Overview
About Docebo
Docebo scales from 500 learners to thousands without skipping a beat - from content creation, management, delivery, through to measuring the business impact of their programs.
Learn moreAll Docebo Reviews Apply filters
Browse Docebo Reviews
All Docebo Reviews Apply filters
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Docebo is a great LMS for so many industries to fully engage with their users
Docebo has made it easy to pick up and configure so you can get your users up and running very quickly! You can make in place updates to pages and courses too. Also their Slide Converter tool is awesome! If you have a PowerPoint presentation or PDF that suits the needs for learning, you can load it into the slide converter and it turns it into a trackable e-learning!
Pros
This product really thinks about the end user and what would engage them which increases usage. There are so many benefits you can get from the add ins available and some of them you don’t even need to have their LMS to use. They have really thought out of the box on their Impact Learning!
Cons
There are small pieces on the site that have potential for growth for example there isn’t a gap analysis tool for the content. This said, they do use their community site for users to log in, share their journeys and add ideas which can be picked up by their developers for future enhancements.
-
Review Source
Great look & appeal - lacking in Ecommerce and Selling
Good day,
Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online.
Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net
You cannot do bundles, rebates, special renewal price, sales, etc...
You mostly need your own Cart to do all of this. Most LMS out there offer such features.
It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this.
So great LMS for companies and business but not for content provider who wish to monetize their content.
As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it.
Best regards
Clement
Response from Docebo
Hi Clement,
Thanks for taking the time out to give us a review! We love the excellent feedback and please know that we do take it in and put all of it into a development matrix that we prioritize based on our roll out plan. Don't worry we do hear you and do document it.
The eCommerce module while meeting most of our current customer's requirements can be supplemented with a very easy integration via our Free API to create a more robust solution if needed. While we understand that eCommerce is important for many of the content providers in the industry we have a long history of strong partnerships and would be happy to assist you in finding a solution that meets 100% of your needs as we try to do with all of our customers.
Our knowledge base supports many different versions of Docebo as we still have customers using older models but rest assured it is still freely available and the entire platform is well documented but great feedback none the less.
Please feel free to contact us!
- Industry: Human Resources
- Company size: 201–500 Employees
- Used Daily for 1+ year
-
Review Source
Worst customer support model of any LMS provider.
We have been disappointed since the beginning of our implementation. It was extremely haphazard with no real direction. We got spreadsheets of tasks but those were abandoned by our implementation person early. Our CSM has been less than helpful, she booked a demo of one of the features we were interested in exploring in addition to our current services but didn't invite the right people to the call so everyone (including several of our directors) wasted their time.
Pros
Some of the workflows are intuitive. Supports a lot of file formats.
Cons
Clunky navigation. Our users consistently report negative feedback. There are bugs in the workflows, customer support all give different responses and often are incorrect. The support is just awful being in EST with no phone support (even for fee) available. issues take a long time to solve (sometimes months) and support is very slow. This is not a very well developed or managed application given the breadth and scope of issues we've encountered.
Reasons for Switching to Docebo
nope.Top Docebo Alternatives
- Industry: E-Learning
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
-
Review Source
Easy to use learning platform for our team members.
The over experience using the platform has been pretty good and lots to learn as an admin. There are definitely lots of functionalities that I have not seen in any other platform which is really good.
Pros
The ability to customise the platform to suit our business.
Cons
The bread crumbs you have to look through to fix if you assign an automated course to a new user and for some reason, it does not work.
- Used Daily for 1+ year
-
Review Source
Great admin and user experience overall
Pros
Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team.
Cons
While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again.
- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
-
Review Source
Great product, if you can survive the terrible service
This product provided a learning platform useful for internal and external training.
Pros
Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.
Cons
Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Great software, excellent service and support, and pretty easy to use to boot!
They are wonderful to work with!
Pros
We needed to be able to customize our software for each client, and collect detailed reports. Docebo worked really well for us.
Cons
We needed the surveys to be structured so that we could pull detailed statistics from answers... more like survey monkey. What Docebo currently offers is more of a "did you like this class" type of survey. We were looking for more detail such as WHO answered this question in this way, ie Did doctors answer the question with yes, or was it nurses who answered the question with a yes?
We could have used an ability in the Docebo tests to give detailed feedback for each answer regardless of whether the question was answered correctly or not. sometimes knowing why an answer is wrong is a huge teaching tool.
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
-
Review Source
Ideal solution for quick yet powerful eLearning implementation
We've had quite a challenging task to significantly improve learning experience for our partners and employees in just 2 months. In fact, the deployment took us 3 weeks from the trial to a full launch.
Thanks to a really fast API response we were able to integrate all our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, extended reporting and some other important items.
We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!
Pros
1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.
5. Very responsive API
Cons
We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them).
- Used Daily for 6-12 months
-
Review Source
Good LMS, but there are better ones out there.
Demo version will let you try it in its full list of features.
Pros
It look intuitive for students and it's friendly in its looks. Not intimidating at all. It's refreshing and nice. You can navigate it with few obstacles.
Allows teacher to use a very good mashup of resources and arrange them nicely.
Cons
If you are the admin, you wouldn't like it very much. It is not logical in its structure and does not make sense in the processes to manage courses, groups and students.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
This is the way you should train your employees!!
Pros
There flexible and easy-to-use learning solution allows quick employee training that is extremely useful in the Hospitality field!
Cons
The price was my only Con using Docebo. The price just kept increasing
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
100% unsupported product even if you buy support!
Hardly anything because key features are not working and support is not addressing them!
Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises
Pros
Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!
Cons
BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.
- Industry: Philanthropy
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Great Software With Amazing Customer Service
After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point.
Pros
Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.
Cons
The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Weekly for 2+ years
-
Review Source
Docebo - Thumbs Down
We have not had a good experience with Docebo.
Pros
The advantage to Docebo is that most of our learning is in one place.
Cons
There are lots of negatives to say about Docebo. We had an integration last summer with LinkedIn Learning. Docebo kept saying there was a bug and that it would be corrected within 2 weeks. Every 2 weeks, the support team would say the bug led to something else and the original problem was still not corrected. We found their response time to be horrible and their responses were unsatisfactory.
Response from Docebo
Darlene, we really do appreciate your candid feedback. Without it, we wouldn't be able to improve in the areas we need to address. Integrations with outside services are a slow process, unfortunately. We are continuing to work on these relationships so that our clients have access to the best learning materials available for their needs. Continue working with your success manager and keep them informed of the situation so that we can do everything within our power to resolve it. Thank you.
- Industry: Marketing & Advertising
- Company size: 201–500 Employees
- Used Daily for 1-5 months
-
Review Source
Worst Decision We've Ever Made
Visibility into user progress for compliance or development courses.
Pros
App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.
Cons
Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.
- Industry: Machinery
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
A usefull tool for learning
We started used Docebo 2 years ago when we open the Accademy in our company and now is a really usefull and fundamental learning tool.
Pros
Docebo is easy to use so every users can easily learn how to enter the platform, start a training and learn something new.
Cons
For us it will be also important the performance modul, but at the moment is not well implemented. But there is a continuous improvement roadmap.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Disappointed with functionality and customer support
If you are a small company, don't go with Docebo. Only large or enterprise level organizations receive priority for Help Desk requests. We've waited 3-4 months for fixes to "technical bugs" or help desk requests.
Pros
Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.
Cons
Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.
- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Excellent LMS system that meets my needs and even more
The system enables me to bring my clients a complete learning product that includes a registration system and reports from the courseware we develop for them.
Pros
Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)
Cons
Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Good Product
Pros
The features is very easy to use. It is also can be customized and the software working smoothly all through out. Definitely good for me.
Cons
None so far. Just improve more the customer service in terms of some issues on the product. Other than that, there's none
- Industry: Information Technology & Services
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
-
Review Source
A platform with lots of semi-developed features
Pros
There're lot of different features and add-ons availablew
Cons
Most of the features looks like they were created just so that they are "there". A lot of them are lacking and could be easily improved
- Industry: E-Learning
- Company size: 51–200 Employees
- Used Daily for Free Trial
-
Review Source
Docebo LMS for that clean corporate "Facebook/LinkedIn" aesthetic
It was great. I spoke with a representative to get a price point and she was awesome. She even suggested an LMS that would work better for me. The ability to insert video into the landing page really impressed me too.
Pros
I like that it was SCORM compliant and its validations were spot on for correcting any incorrect information, such as suggesting that I zip the XML Schema Definitions into my root folder.
Cons
We are just starting with LMS, PaaS and SaaS so the minimum user point was a little steep at 300 user when we are not even sure if we can get 50 yet since educators are our primary audience and they have their hands full at the moment.
-
Review Source
Top notch eLearning and live training management software
Our company, a pharmaceutical software company, has leveraged Docebo to provide on-demand and instructor-led training to our community. Docebo provides a feature rich environment that is easy to use by both content creators and learners. We also use Docebo to message our learners through newsletters and robust notification feature that are triggered by events in the system.
Our division's tremendous success with Docebo has generated a lot of interest in this service company wide. With the multi-staging environment, we are able to create multiple sites with access to a central repository of course content. To date, we have three Docebo site up and running and hope to add a few more this year.
We vetted a lot of LMS providers and Docebo was easily the best choice. Docebo consistently introduces new features, while allowing us the flexibility to keep old configurations. The customer support is very prompt and quick to escalate issues when urgent. Docebo continues to prove that we made the correct decision when selecting a learning management system providers. They are a true partner.
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Excellent online education platform
Pros
It is an incredible application that allows you to introduce all the training and online learning, it is very simple to use and allows you to connect with other users, as well as view classes and share files
-
Review Source
Full and complete LMS
This is the first time I have ever used an LMS and so far, it's been a great experience! I am just not happy at how difficult to manage it is and that it's not 100% eye friendly. If you're looking for something colorful and easy to use, Docebo can improve a lot in that area (that's my opinion)
Response from Docebo
Thanks for taking the time to share your thoughts Fabiana, and we're glad that it's been a great experience for you so far. Since you're still using a free trial version of our LMS, if you're struggling to take full advantage of the functionality on your own I'd recommend taking a look at our Knowledge Base: https://www.docebo.com/elearning-knowledge-base-support/getting-started-with-docebo/ (Docebo clients receive additional training). There are also a number of changes you can make to the "Branding Look & Feel" that may make your Docebo platform more visually appealing to you. We hope this helps you get the most out of your free trial experience!
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Best in the Business, if You Can Afford It
Pros
Docebo has all the features one could ask for, as far as i can tell and i have compared it with a lot of other options. It is easy to use and very powerful, a great combination.
Cons
only con is the price. i wish they had a lower tier for those with under 20 activeusers.
- Industry: Information Technology & Services
- Company size: 2–10 Employees
-
Review Source
Awesomeness
The simple UI disguises how powerful this is. It has all the features the old world heavy duty LMSs have at a far more realistic cost. We were set-up in literally minutes and have never looked back.
Pros
Great UI
Good Price
Allows us to focus entirely on content rather than having to waste time in a a battle with system administration.
Great design - looks very modern.
Cons
None that we have yet noticed.
