User Reviews Overview

About Toast POS

Toast POS is a flexible system built exclusively for restaurants and the food service industry. Offering tools like online ordering, delivery, takeout, mobile app ordering, contactless payments, and e-gift card purchasing, this...

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Feature ratings

Value for Money
3.9
Features
4.1
Ease of Use
4.2
Customer Support
3.7

Browse Toast POS Reviews

478 of 478 reviews
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Jeff
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/10/2019

So Great to Have Everything Consolidated

Overall I think after a lot of research and a couple of trials Toast seemed to be the best option as a long-term solution. I believe it can grow with us over the years.

Pros

One stop shop plug and play solution! I was not interested in having to switch between systems and wanted easy reporting across the business.

Cons

Takes a while to learn all the functionality but worth it once learned. Although it’s not a problem with the software itself, either a better hard copy training manual or disk would be helpful.

Alternatives Considered

Aloha Cloud and Time Tracker

Reasons for Switching to Toast POS

More robust and offered more scale as we grow to keep everything on one platform.

Response from Toast

Hi Jeff, Jasmine from Toast here. We're thrilled to hear you are enjoying your all-in-one, Toast POS System! For helpful training material, encourage you to refer to Toast Central at https://central.toasttab.com/s/.

Replied 8/11/2019
Linda
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 13/12/2022

Great POS System for Restaurants

We've been pretty happy with Toast. We've used them for over 4 years & have no thoughts about switching POS systems.

Pros

It is so easy to make changes & push them to the terminals. Easy to manage from home rather than having to be onsite all the time. Credit card payments are received in a timely manner & customer service has always taken great care of us. Also a great point is that you can keep running when the internet goes down. It's not perfect, but it's the best that we've seen.

Cons

Servers complain that when you close the credit card orders that you have to enter your POS number again. I complain because I can't see more than 24 months of information and can only see it 6 months at a time. I wish that sales were assigned to the time frame they were purchased at and not at the time that the ticket was opened.

Chris
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2023

Toast Review

Smooth install. Easy to use.. Accurate information

Pros

POS ease or use. Accurate payment and reporting systems.

Cons

Extra, unnecessary features for our needs

Response from Toast

Hi Chris, wow, thanks for the 5-star review. We're grateful to have you as a restaurant partner. If you haven't already, join our Toast Community at https://community.toasttab.com/ to connect with other restaurant leaders. - Carrisa

Replied 29/9/2023

Top Toast POS Alternatives

Tim
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
3
Customer Support
2

3
Reviewed on 29/1/2020

Disappointed is the right way to say it. Promised so much and did not deliver

It started off strong, and then just slowly going down hill. They have you locked in is how I feel, and now they don’t care.. They are worried about other things...

Pros

The hardware is nice. Having a handheld order taker is very nice. Also saving some paper with people signing the handheld device, but there are some issues as well. If there is an issue, it is nice to have a US based support center..

Cons

Well, You can not add an auto charge of 3% if a person is using a credit card unless you manually add it, the kitchen display has glitches, an order with 5 things will send a text alert for each item rather than the entire order when finished. I was also promised that the credit cards would not cost more, they would match or beet what I had in the past, and that is not ringing true to the tune of around 100 ish a month.... Took 4 months to get someone to finally review the credit card charges only for him to “shine me on” which is frustrating to a business owner. I have also had a few extremely good feature requests that I know other restaurants would use, like using the hand held to present the final bill rather than printing a receipt... But honestly there is no way to know if anyone has herd you, if anything will happen or if anyone cares... Also you can’t have pictures in the POS.. having pictures as well as having descriptions and a recipe would be great.. but no options...

Response from Toast

Hi Tim, Mora from Toast here. Thank you for all this feedback, we appreciate hearing from you as we work to continuously improve our product! We do have many great feature ideas in our queue from customers and are constantly working on implementing them. I would encourage you to follow "Feature Release Updates", available on Toast Central (central.toasttab.com). This is where you can find the most up-to-date product release notes for various Toast products.

Replied 12/3/2020
Leo
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/6/2023

Great POS

Pros

Toast is a very easy-to-use and intuitive POS. It was a great change from a legacy platform, and a brief stint with another terrible platform. Team picks it up very quickly.

Cons

Wish the handhelds had a longer lifespan. We spent a lot of money on them just prior to covid, then shut down for more than a year. Upon reopening many of them had issues with card readers, batteries and a new model was released. Wound up being many thousands of dollars spent only to be on the cusp of needing to replace them all.Wish there was more flexibility with an enterprise system. It would be nice to have more local customization while maintaining a brand database.

Alternatives Considered

Aloha Cloud and Revel Systems

Reasons for Choosing Toast POS

Our last solution was absolutely horrible.

Response from Toast

Hi Leo! Glad to hear that you're finding Toast easy-to-use. We appreciate the feedback. If you haven't already, join our Toast Community at community.toasttab.com to connect with other restaurant leaders.

Replied 16/8/2023
Matt
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
1

2
Reviewed on 12/9/2021

Be Prepared for nickel and dimming

Overall it runs smoothly 90% of the tine with no issues. When there is an issue, good luck getting the resolution you were hoping for and be prepared to get very frustrated with them. Unless you're adding on services to increase your monthly bill, your not important to them anymore. Also the install was a complete joke, do yourself a favor and do the self install and save your money from the start.

Pros

Very easy to use and make on the fly changes

Cons

The constant Nickel & Dimming! I have multiple restaurants and its so frustrating that each one has different pricing. I have had toast for over 5 years now and it constantly has changed so much so fast that the customer service line employees have no idea how to get things done. If you power on and off and it does not work you will have to wait for someone to call you back that has higher credentials.

Also I have had their special router go out 2x now (funny just a week after warranty both times) and my restaurant could no longer use the POS and they could care less. Its been 1 week and still no replacement. Such a shame their customer service is so bad and it just feels like a money grab at times.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Toast POS

AT the time it was the only POS that could continue to accept CC when the internet went down. Now that many offers this, we are currently looking at other alternative companies.
kestrel
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

3
Reviewed on 8/1/2020

Beware!

Pros

I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Cons

Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Response from Toast

Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

Replied 14/1/2020
Falak
  • Industry: Computer Networking
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/9/2023

Best for Bigger Restaurants

Pros

There are so many POS devices in a Restaurant and Toast has one device that can take order, Create and Take Payments all in one and that is more easier for servers.

Cons

The Bar Order taking and Payment terminal should have autodiscovery that has reachable IP addresses in the same network to be able to link it easily.

Alternatives Considered

Square Payments

Response from Toast

Hi Falak,

Thank you for sharing your experience with us. Join our new Toast community at community.toasttab.com to connect with other restaurateurs.

- Carrisa

Replied 20/9/2023
Tammy
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/8/2023

Four Mile Pig Overview For Toast

We love toast POS for our restaurant.

Pros

We love how easy toast is to use in our restaurant. Its easy to navigate.

Cons

I least like that in the catering/events that a client cannot pay a deposit with a credit card.

Response from Toast

Hi Tammy! Carrisa here with Toast. Thank you for leaving us a review and sharing your experience using Toast. If you haven't already, we encourage you to join us at community.toasttab.com to connect with other industry leaders.

Replied 16/8/2023
Bennett
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2023

Winery owner review

I’ve had 2 other POS products. This is far above the others in usability, flexibility & features l.

Pros

The ease of use for the servers is great. Very intuitive. Easy to back track if a mistake was made. Handhelds are excellent.

Cons

It took a little more time and effort to set-up the system, but that becomes a non-issue once everything is up and running.

Response from Toast

Hi Bennet, thanks for the 5-star review! We're thrilled to know that you're enjoying your experience using Toast. If you haven't already, join our new Toast Community at community.toasttab.com to connect with other Toast restaurants. See you there!

Replied 25/9/2023
Anang
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 20/9/2019

Glad we selected this solution

Very pleased with our decision to replace our old solution with Toast.

Pros

Very feature rich with a robust online delivery platform that seamlessly integrates with the POS solution. Synchronization is almost immediate and we have seen a huge increase in online ordering already. The self service kiosk was easy to setup and has a great look and feel

Cons

Overwhelming and we have barely begun to turn on all the other features - customer loyalty, customer feedback, delivery and so on.

Alternatives Considered

Aloha Cloud, Revel Systems and Lightspeed Retail

Reasons for Choosing Toast POS

Looking for increased capabilities such as kds and better customer support

Switched From

Clover

Reasons for Switching to Toast POS

Lower TCO and features we were looking for. Also has a bigger footprint in our city

Response from Toast

Hi Anang, Jasmine from Toast here. We're thrilled to hear you have been driving online orders with Toast Digital Ordering as well as enjoying Toast Kiosk. We hope you will soon be able to take advantage of everything Toast has to offer! Please refer to Toast Central at https://central.toasttab.com/s/ for best practices and educational material while you get rolling.

Replied 8/11/2019
Shayna
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/1/2023

Best Decision we made in 2022

This was the best decision we made in 2022. The customer service and offerings of the platform are next to none. This is our 3rd POS system since opening 7 years ago, and I can say with confidence, it is the best of what's around.

Pros

I love how robust it is! The search bar feature at the top makes it easy to find what you are looking for in a platform that is really encompassing of any of our retail and restaurant POS needs. I also love Quick Edit and that people on the floor can make quick changes without relying on management to go into the back office.

Cons

I wish there were a mobile app that would allow me to quickly check sales instead of having to login through a browser.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

Terrible customer service, nonfunctioning online ordering, terrible loyalty program.

Switched From

Lightspeed Restaurant

Reasons for Switching to Toast POS

I like that they are based in Boston, close to where we are, and that there is a local rep who covers our area. The personal touch is huge.
Todd
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 3/1/2023

Toast POS Review

It has definitely made the data analysis easier which allows us to improve our business.

Pros

I think it is very user friendly and creates easy to analyze data points.

Cons

I feel there are some aspects that can be very useful but without taking the time to become an expert I am probably not using it the most effectively. And time is hard to come by.

Alternatives Considered

Aloha Cloud

Reasons for Choosing Toast POS

We felt it was a bertter system and at the time the cost incentives were great!

Reasons for Switching to Toast POS

The sales rep did an excellent job of compelling us to choose Toast

Response from Toast

HI Todd, we appreciate your rating! If you haven't already, join us at community.toasttab.com to connect with other restaurant professionals. See you there!

Replied 27/8/2023
Matt
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/1/2023

The Gold Standard of Restaurant Point of Sale Systems

Truly exceptional. Toast support and continued development of the platform will keep me a guest /client for life. I’m impressed at every turn and I have a ton of experience w other systems. Toast is just so far ahead.

Pros

Deep easy to use functionality Incredible reporting and kitchen management.

Cons

I would love the addition of a report writer. Reporting is deep and covers my needs but I’m a data hound and would love a report writer.

Alternatives Considered

Aloha Cloud

Reasons for Choosing Toast POS

Focus was archaic in approach and service was just terrible.

Reasons for Switching to Toast POS

Exceptional features, order management and third party integrations for delivery etc.
Nick
  • Industry: Food & Beverages
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 27/3/2023

Toast POS

A truly simple and effective system, the credit processing aspect is where I have the most concerns, but like taxes, it's unavoidable to a certain degree, but it's well documented that PROCESSING is a racket, where companies can, will, and do take advantage of unknowing, business operators who just simply don't have the time to research and find the best, most fair processing fees. I was not involved with the selection of this system, but operators get hosed regularly by processing fees, so do your due diligence because this is money which should be going into your account and back into your business

Pros

Toast is a cloud based POS system. It is easy to use, pretty intuitive. It doesn't come with the baggage of the traditional old school proprietary systems. I've worked in restaurants for 30 years, and have worked with all sorts of POS systems. This one is pretty straight forward.

Cons

It would be nice to have an ON screen list of 86 items, so you can ensure buttons are reactivated in a timely manner. Also, we recently had a charge back due to someone using someone elses credit card through the online ordering platform. This is where a guest literally orders and pays from their computer or mobile device, so WE at the store level have absolutely no interaction with the guest. I just simply do not understand how the charge back for that fraud comes out of OUR pocket, when it was the POS that approved and allowed the transaction. This seems highly unfair. Every dollar counts. This was a big order too like $200. Might not seem like much, but when you're fighting and scraping to maximize your profits, it hurts.

Response from Toast

Hi Nick, Carrisa here with Toast. We appreciate you taking the time to leave us such a thoughtful review. Thank you for sharing your experience navigating the platform and your pain points. We'll be sure to pass this along to our team for review.

Replied 18/8/2023
Tony
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 8/7/2018

Our company's experience with Toast has been pretty terrible.

The benefits we have gotten are overshadowed by the drawbacks.

Pros

The front end functionality is pretty good, though not as good as it was sold. Aloha was better. There are features such as drag and drop table transfers that are pretty neat. Splitting checks is very easy.

Cons

I researched Toast very thoroughly and went through many hours of Q&A with the sales team. I feel duped.

I should have dug deeper and gotten more personal feedback from current users.

The platform has certain features that are very good, but not enough to outweigh all of the bad.

Hands down the worst part of it are their service and support after the sale. If I ever get through to support, they typically have to call me back with a solution...which never happens. My account "manager" responds to every communication with regurgitated boilerplate BS and has yet to solve any of my issues.

We have frequent issues with our card readers, and our warranty period is up in November. They won't replace the crap readers with the newer upgrades.

You don't get nearly the functionality and ease of use on the back end that you pay for. The reporting features are weak at best.

The inventory module is terrible. They claim you can use the tablets to do inventory...which is true, but it takes 4x longer to do it that way because you can't select the fields to enter the numbers and then when you do, often times the quantities change. My account "manager" replied to my complaints about this with "Our inventory module may not be as robust as you need, maybe you could add on one of our partner software companies."

Short story: Run from Toast and never look back. I regret the move every single day.

Response from Toast

Tony - We're sorry to hear that Toast has not lived up to your expectations. Hardware reliability and support responsiveness are top priorities for us. We recently covered our plan for staffing and additional resources in the Live Q&A with Toast Leadership (watch it here: https://central.toasttab.com/s/article/Webinars-Toast-Leadership). Please note that this video requires a Toast login.

We're committed to making your experience with Toast a positive one. Your Restaurant Success Manager is not a technical expert, but is there to advocate on your behalf. She will work with you to ensure you get what you need out of our product.

Replied 17/7/2018
Mehdi
  • Industry: Food & Beverages
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 4/1/2023

Expensive but worth it

I like it very much . The integration prices are too high but the rest is fine.

Pros

Reports and analysis is so good and it's so user-friendly and so easy to learn and train for employees.

Cons

They are so busy when it comes to customer service but if you wait for them they definitely fix your issue but the problem is they're super busy for calls. But honestly for the past w years I had to call them like 2 times and the system worked so good all the time.

Alternatives Considered

Square Point of Sale

Reasons for Choosing Toast POS

Better options on toast

Switched From

Clovers

Reasons for Switching to Toast POS

Options and accuracy also the reports
Mahesh
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
5
Customer Support
1

1
Reviewed on 23/11/2020

Best POS with Most Half Baked Features and Worst Support

Pros

- Easy installation
- Easy to use
- Suitable for small businesses with doesn't offer delivery services

Cons

- Worst support
- Not suitable for Pizza restaurants
- Doesn't offer half and half toppings option
- Online ordering doesn't provide any protection against disputes
- Every module is an additional charge(online ordering, mobile order and pay, marketing, API, integrations, kiosk, kitchen display system, multi location modules)
- Reporting doesn't differentiate between overtime and double time pay
- Discounts based on dining options are not available(Discounts can not be set only for take out orders - all the discounts are valid on all type(take out & delivery) order )
- Online ordering page doesn't provide required picture specs(like resolution and aspect ratio). Pictures won't be optimized at all to make the online ordering page faster.
- Unable to customize location picker page
- They claim that they are the payment processors but fail to take responsibility or help with disputes
- Once a restaurant is live its hard to get resolution for any issue(imagine even with 9 restaurant we struggled more than ever)

Alternatives Considered

Revel Systems

Reasons for Switching to Toast POS

Toast hardware is much better than Revel.
Sarah
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 20/12/2022

We love Toast POS!

Keeping our menus in sync with what is actually available, an easy-to-use app, and plenty of modifications to menu appearance/organization/labeling are some of our top priorities. As we have added additional locations for our business, keeping active employees and menus accurate across locations has been a learning curve, but overall the functionality of Toast between locations has been very good. We love using Toast and recommend it highly whenever we can!

Pros

This software is incredibly user friendly. Anyone can learn how to use all the functions of Toast if they're willing to go through the plentiful help articles and/or watch the videos. Toast is easy to edit, easy to organize, and the app works much better than other mobile apps we've used for our coffee shop. The reporting options are very helpful, managing active employees, time entries, and menu organization is all very simple!

Cons

If I could change anything, it would be me to make absolutely everything 100% customizable. The only complaint I've ever had with Toast is there are a few things over the years we've wanted to tailor specifically for our business and its locations, but haven't had the ability via Toast. However, there are new features being added consistently, so I have no doubts that the Toast team is committed to making the software as best as it can possibly be.

Michael
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5
Reviewed on 4/1/2023

The Cloud is the future

I have personally, been a Toast user for over 10 years and have seen the progression and realized what a great centralized system such as toast POS can do for the operation and control of our business, providing the nuclear us for various peripheral’s they give us insight into our total operation

Pros

Toast software is updated. Constantly, I find this refreshing and knowing that new features and securities are always top of mind from the engineers, we constantly submit future requests to help provide valuable input on the usefulness in the marketplace.

Cons

Often times, toast engineers, create features are pathways to solve issues, and Toast could do a better job at leading the operators know that these features exist, and the problem-solving is built-in

Alternatives Considered

Aloha Cloud, TouchBistro and SpotOn

Reasons for Choosing Toast POS

Functionality, reliability, and features

Reasons for Switching to Toast POS

Price features and trust
Andrew
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
2
Customer Support
1

3
Reviewed on 15/4/2021

Online ordering is a mess

The system is slick but they don't help you get it going correctly.

Pros

Great analytics but the on boarding and follow up customer service is embarrassing.

Cons

I've been trying to set up online ordering for weeks now. It's been counting a lot of problems because of the basic lack of customer support. They are responsive but spend a lot of time telling you how they understand where you're coming from without actually solving any problems. It got so ridiculous that I asked a basic question about how toast had approved a test transaction outside of the 5 mile delivery radius and what happens if a customer did this. The agent I was poking with actually told me that she didn't know what would happen, or even if those delivery services was functional right now. I asked her frank advice as to whether or not I could trust the system I if I turned it on and she said she didn't know. I was supposed to receive a follow up call from a manager this morning and have now been waiting by my phone for two hours past the appointed time. Also, I was actually charged a fee for setting up online ordering when I first got the system. Just embarrassing.

Chris
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
4
Ease of Use
5
Customer Support
1

4
Reviewed on 21/1/2022

No support

Overall the customer service is the problem. We were a new business so we asked them to help us set it up. Obviously all of our questions did not arise during that initial setup and they never properly set it up for our menu/service. Support was a joke in helping us thereafter. We have not even used all the modules out of frustration. We have had to make adjustments we go , but it is still not optimized after 3 years. We wanted this to work for us because it is such an easy to use and adjust platform, but, we are considering a new company after 3 years. If you are a new business and not sure how to set this up, find another company. The support team is clearly not skilled. There will be issues. They will advise you to watch countless videos. That is not support.

Pros

Relatively easy to use if set up properly. Easy to adjust menu on the fly. Offline CC processing. Payroll is responsive.

Cons

They do not give you the time of day unless they are trying to sell you something. Waste of money paying them to set it up. We can't even get good support using a free trial of their new service modules . They will just tell you how much this will increase your sales.

Mike
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2023

Toast versus others

Pros

Toast is a simple to use and even easier to train POS platform for all restaurants. Setting up menus and editing are both quick and easy and can be done for multiple restaurants at the same time.

Cons

Some of the reports have a time constant that you can run them for, like 6 months, would prefer to be able to run full year sales reports or more if needed.

Chelsea
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 14/12/2019

One of the most user friendly POS systems!

After about a year of use, Toast has proven to be one of the most trustworthy and reliable POS systems. With it's integration with Hot Schedules, it has made scheduling and payroll tracking a breeze. Highly recommended to restaurants looking for a change in POS software!

Pros

- User friendly
- Intuitive
- Fantastic customer support
- Self updating
- Good price
- Integrated with most scheduling platforms

Cons

There's not much I dislike about Toast. With that said, it can be a bit glitchy at times. It's also a relatively new company, so some of the functions haven't quite been worked out perfectly yet.

Alternatives Considered

Aloha EPOS and Revel Systems

Reasons for Switching to Toast POS

Revel Systems

Response from Toast

Hi Chelsea, Mora from Toast here. We're so glad to hear Toast's Integrations are helping enable your restaurant to thrive! We pride ourselves in building an intuitive, easy-to-use platform. Thank you for your feedback, we always appreciate the opportunity to improve our product.

Replied 14/1/2020
Patrick
  • Industry: Hospitality
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 4/1/2023

Good but could be better

Over all our experience is positive. Being able to extract data from sales & labor is a big help in budgeting for future sales periods

Pros

The ease of updating menu products, employee information and setting up specials/time specific sales. Also the ease to correct transactions & issue refunds is a pro.

Cons

There are some features that could be implemented. Adding drink / food recipes look up to the menu item button would be very helpful. Also adding a generic calculator app for the staff to access would also be very helpful

478 reviews