Rippling Reviews

Pros

Leave off, vacation, sick time, and working from home are all tracked in Rippling. Our insurance details, pay stubs, and company structure are all readily available through Rippling. It's convenient to have everything in one spot rather than constantly bug HR.

Cons

The user interface is boring. The dashboard should provide easy access to frequently used software like time tracking. Despite my objections, I am frequently required to use a two-factor authentication process.

Pros

They thought out almost all parts of HCM functionality and put them together in a beautiful platform.

Cons

You still need to train yourself a little bit to navigate efficiently and effectively. I have seen UX design that is a little easier to use.

Alternatives Considered

Gusto, Zenefits and BambooHR

Reasons for Choosing Rippling

UX design, Tax issues are almost impossible to resolve with their system and process.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Ease of use, expandability, modern design

Pros

HR resources are pretty easy accessible. Time tracking is frustrating and sometimes redundant. I loved using Gusto before this, but doesn't have all the same abilities as Rippling does.

Cons

Unengaging design/UI, sometimes hard to find what you need.

Pros

User-Friendly Interface: Rippling has a simple and easy-to-use interface that makes it simple to manage all of your HR, payroll, and IT needs in one place.Integrations: The software has a wide range of integrations with other popular business applications, such as Slack, Zoom, and QuickBooks, which makes it easy to connect with other tools you're already using.Automated Workflows: Rippling automates a lot of your HR, payroll, and IT workflows, which can save you time and reduce the likelihood of errors.Security: The software uses advanced security protocols to keep your data safe and secure, such as two-factor authentication and encryption.Customization: Rippling allows you to customize your workflows, forms, and other features to match your specific needs and requirements.Employee Self-Service: Rippling provides an employee self-service portal, allowing employees to manage their own HR and payroll needs, such as updating their personal information or accessing their pay stubs.Customer Support: The software provides excellent customer support, with 24/7 live chat, email, and phone support available.Overall, Rippling is a comprehensive and user-friendly software solution that can help businesses streamline their HR, payroll, and IT processes.

Cons

Pricing: Rippling can be more expensive than some of its competitors, particularly for smaller businesses or those with fewer employees.Learning Curve: While Rippling is designed to be user-friendly, some users may find the platform's depth of features and integrations to be overwhelming, especially for those who are new to HR and payroll software.Integration Limitations: While Rippling does have a wide range of integrations available, some users may find that their preferred software is not yet supported or that the integration options are limited.Limited Reporting Features: While Rippling does offer some basic reporting features, some users may find that the reporting capabilities are not as robust as they would like.Limited International Support: Currently, Rippling is only available in the United States, which means that businesses with employees outside the U.S. may not be able to use the software.Overall, while Rippling is a comprehensive software solution, it may not be the best fit for every business. Users should carefully evaluate their specific needs and compare Rippling to other HR and payroll software options before making a decision.

Pros

This website is a game-changer for businesses of all sizes. It offers excellent payroll features, HR features, and time tracking, all in one place.The payroll features on Rippling are top-notch. It's easy to set up and manage payroll for your entire team. You can automate your payroll and even integrate your benefits programs. You can also access paystubs and tax documents online, making it easy for you and your employees to stay on top of payroll.The HR features on Rippling are also impressive. You can manage employee data, track time off, and create custom workflows. You can also automate onboarding and offboarding processes, saving you time and ensuring that everything is handled accurately.The time tracking feature on Rippling is another standout feature. It's easy for employees to clock in and out, and you can set up custom time-off policies. You can also track time spent on projects, making it easy to manage your team's workload.Overall, Rippling.com is an excellent HR management solution. Its payroll features, HR features, and time tracking are all top-notch, making it easy to manage your team and your business. Plus, it's user-friendly and easy to navigate, making it a great choice for businesses of all sizes.

Cons

I don't have anything I'd want to improve at this time.

Pros

Rippling's comprehensive HR and IT management solution, which includes payroll, benefits, employee data, and device management, is one of its main advantages. This has assisted us with smoothing out our tasks and diminish the requirement for numerous product devices.For instance, we used to manage our payroll, benefits, and employee data using distinct software tools in the past, making it challenging to keep track of everything. Since Rippling integrates all of our HR and IT management tasks into a single platform, it has been much simpler to manage everything from a single location. The automation of numerous HR and IT tasks is yet another advantage of utilizing Rippling. The platform's automated onboarding, offboarding, and compliance workflows have cut down on mistakes and saved us a lot of time. We used to spend a lot of time manually creating accounts for email, payroll, and other HR tools during the onboarding process. We are now able to quickly and easily set up new employees' email, payroll, and benefits accounts.Rippling has been extremely beneficial to me as a whole, and I would highly recommend it to any business seeking an all-in-one HR and IT management platform.

Cons

I have found Rippling to be very useful for managing HR and IT tasks, but there are a few drawbacks that have affected my experience. Rippling's limited customization options for some features are one of its main drawbacks. The platform is a complete HR and IT management solution, but some features, like employee surveys and custom forms, cannot be customized to meet our specific requirements. We needed to conduct a survey with particular questions, for instance, but the platform prevented us from adapting the survey to our particular requirements. We had to use a different survey tool because of this, which wasn't ideal.The steep learning curve required to utilize some of Rippling's more advanced features is yet another drawback. Although the platform in general is easy to use, understanding some features, such as device management and employee data management, required some training. We had to put in time and money to get our team up to speed, which could be difficult for smaller businesses with fewer resources.Despite these drawbacks, I still consider Rippling to be a useful HR and IT management tool whose advantages far outweigh its drawbacks. The platform's all-in-one HR and IT management solution has helped us cut down on the number of software tools we need.

Pros

Rippling has an intuitive user interface and extensive options for integrations. It saves employers and employees time and headache for all things related to HR, Payroll, and Benefits.

Cons

Navigation to integrated apps could be more intuitive. I would like to see more functionality for the "To-Do" list.

Pros

I love how it integrates with other platforms to create seamless processes.

Cons

The reporting features could use improvement.

Alternatives Considered

Gusto

Reasons for Choosing Rippling

Customer Service, costs, and flexibility of the platform.

Reasons for Switching to Rippling

Costs

Pros

I love how sleek and easy to use Rippling is! I use Rippling daily for my time and attendance and for tracking my time off.

Cons

Sometimes the prompts to verify your identity/put in a code can come at inconvenient times when I need to clock in for the day. It would be nice if there were a warning a day or two before that I'd need to do that on X day.

Pros

A positive aspect is that the management of human resources becomes much easier since the time spent is less and therefore your work becomes more efficient.

Cons

A negative aspect of the application is that it is not very intuitive and you have to spend a lot of time to find what you need.

Pros

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Cons

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Alternatives Considered

Namely and Justworks

Reasons for Choosing Rippling

Old school payroll systems don’t seem to be focused much on the end user, which results in a complicated product and a host of needless activities and obsolete work streams which waste valuable time and cause undue frustrations. Plus, Not only is Rippling a huge time saver, but also a money saver as well! We have substantially increased productivity while reducing costs by 20%. It was a no-brainer to make the switch.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Cost effectiveness, ease of use, flexibility on purchasing only the modules we need. Plus, we were able to bring our own benefits broker, which others don’t allow. We ended up switching to Rippling/NFP as our broker after a couple of months because their service and offerings are more robust than our prior relationship, but that was by our choice.

Pros

We purchased this after getting frustrated with Intuit's online payroll and there being errors and the customer service being useless.

In comparison the customer service at Rippling has been amazing, the onboarding was smooth - I was assigned a dedicated onboarding rep who met on Zoom with me to custom-tune the software to my needs.

I love that this makes onboarding easy with workflows - collecting t-shirt size, upload profile photo, eSign contracts and training, etc. All the stuff a large company would do for under $2000 per year for a company of 10 people. It is a great value. Also the MDM of company laptops is great.

Cons

No MDM for mobile phones and Windows clients can be buggy, no Okta SSO integration, and support can take a day or two to get back to you sometimes. Honestly not many cons; the software is great for the price.

Alternatives Considered

Gusto

Reasons for Choosing Rippling

Intuit has awful customer service, and their product would randomly quit running payroll and require a verification that would take sometimes 1-2 weeks. It messed up our direct deposit schedule and I had to fly back early from vacation once to get manual checks printed. Never had an issue with Rippling.

Switched From

QuickBooks Payroll and Quickbooks Online

Reasons for Switching to Rippling

It was cheaper and more geared towards small under 50 user businesses.

Pros

Intuitive design, easy to navigate, saves a lot of time managing multiple systems for employees.
LOVE the software licensing set up and computer security management.
Makes onboarding and terminations much faster and more accurate!

Cons

Occasionally payroll support emails have gone unanswered for a couple of days.
Benefits portion is not as customizable as some other stand-alone benefits admin systems but is more intuitive to set up on our own and far better than any other payroll-based benefits system we've tested.

Alternatives Considered

Zenefits

Reasons for Choosing Rippling

Additional integrations and more customized options. Computer security and software provisioning. Gusto was great for simple payroll but Rippling blew them away with the rest of the services.

Switched From

Gusto

Reasons for Switching to Rippling

Really came down to having a system set up employees on everything from one single platform that connects to EVERYTHING we use. Salesforce logins, phone system set up, computer security and purchasing, adobe, MS and tons more. Super smart business model and clean easy to use software that kept getting better every week we looked at it.

Pros

1) Technology that makes my life better
2) Responsive team/customer service
3) Makes my team happy (because of #1 and #2). The thoughtfulness in workflows helps a lot.

Cons

1) I fear that the cost could very quickly grow -- initial pricing on modules is usually $/employee/month...regardless of how many people actively use the module. The team has been responsive to requests for different pricing schemes.
2) Data visibility (e.g. compensation info) is a bit limited on flexibility. It is either at the admin level (everything) or general user level (limited visibility). I expect this will change over time, but some more intermediate steps would be great (e.g. manager can see comp info, but not SSN, bank info, etc.).

Alternatives Considered

Gusto, Namely, BambooHR and TriNet

Reasons for Choosing Rippling

ADP really has one offering -- payroll -- and they are awful at it. I'm still baffled at how a company can be so incompetent at the one thing they do...and also grow to the size they have.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Forward thinking on app integrations and great user interface

Pros

The easy of use! It just makes sense! Coming from Paycor, which is a convoluted mess, Rippling is a breath of fresh air. Easy to find what you are looking for and get things done. I'm no longer wasting time trying to figure out how to do something.

Cons

Only little things that could be improved. For the most part this in in regard to organizing things.

Would be great to be able to change the order of apps in the side panels.

Also would like to be able to duplicate templates in order to make slight changes.

Also sometimes navigating the Custom Fields grid for employees can be hard to see what you are doing because it only shows the field title and not the section you are in. So maybe lines dividing sections or at least the section titles at the top could help with viewing and navigating.

Alternatives Considered

Zenefits

Reasons for Choosing Rippling

Because Paycor is a complicated program that was messing up so many aspects of our business and they have absolutely NO customer service. We had an issue in January 2021 and I call three times to sit on hold for hours with no response. Filled out a support ticket and still to this day havent' received a response. They are basically a horrible company that doesn't care about the customers that have been using their services for years.

Switched From

Paycor

Reasons for Switching to Rippling

Zenefits doesn't have the elegant UI and isn't very professional feeling. Still found it hard to navigate. One plus is it did give us access to a dummy account to play around with. But overall was very underwhelming.

Pros

The smoothness of not only the implementation, but the usability of the program for both admins and employees.

Cons

As Rippling is still relatively new itself, there are some features or capabilities that are unique to our company - such as having multiple entities, banking needs, etc. - that Rippling doesn't quite offer yet- HOWEVER, our account manager and the support team have been receptive and responsive to our needs and are continuing to work on the things we need as we request them, which is great.

Alternatives Considered

Gusto, myStaffingPro and Paycor

Reasons for Choosing Rippling

Not only was the customer/account service at ADP unreliable, the system itself was outdated, complicated, and not user friendly. We had several tax, payroll, and reporting issues occur with ADP and made the decision to move to a move modern solution.

Switched From

ADP Workforce Now

Reasons for Switching to Rippling

Rippling offered us the ability to integrate many of our existing SaaS solutions via API to our account. Onboarding and Offboarding using one tool was a sell for us, as security is important to our company. The ability to accommodate all of our needs and the seamless reporting available were great selling points.

Pros

There are only 2 good things about this software 1 is that it is multi-state and 2 is the ease of use.

Cons

Support is very lacking. It is impossible to talk to a real person. It takes way to long for issues to be resolved. There is an extra fee for everything including payroll corrections it is not cheap you are not told this up front at all until you contact support to have a correction made, then if the correction causes a return to be amended it costs extra money for those to be done. For the price you pay on a monthly basis for Rippling one would think that these things would not cost extra money.

Alternatives Considered

QuickBooks Payroll, Gusto and RUN Powered by ADP

Reasons for Choosing Rippling

The previous software is going away.

Reasons for Switching to Rippling

The many options and so-called upfront pricing.

Pros

We hire hundreds of seasonal employees for short seasonal contracts 5 times/year. Rippling allows me to onboard and offboard employees in around 1 minute (no joke). I have taken a multi-day task and, with Rippling, have reduced it to a couple of hours. The ease, simplicity, and customizable nature of Rippling allow me to take the guess work out of offer letters, NDA's, 8850's, and I9. Rippling works with and connects to ALL of the software that we use for day to day employee managment such as our timecard system, GSuite, ShippingEasy, etc.

Cons

I honestly do not have a single complaint. Rippling is constantly updating and improving.

Pros

The consolidation of HR, IDP, MDM, password management, anti-virus and more in a single system. Not only does this do SAML/SCIM they have built out integrations with a number of SAAS applications that can control account creation, removal and permissions.

Cons

MDM has some feature limitations compared to the other major players and also still has some bugs. The lack of push authentication for 2FA slows down the daily logon. No integrated MAC OS login (although one is supposed to be coming).

Pros

I found Time & Attendance such an ease as opposed to other Payroll companies and believe me there were a lot .

Cons

The customer service is great but there are times where I would like to speak to someone immediately and there is no way of doing that until I fill out a form to contact service. They are pretty fast at getting back to us from that form though.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Rippling

Pricing , Paychex was never fully honest with their pricing. As a startup company that cannot afford changes like these this was crucial to us.

Switched From

Paychex Flex

Reasons for Switching to Rippling

Pricing and customer service.

Pros

I love that it combines IT and HR into one portal. As a fast growth company, Rippling as made rapid growth and hiring possible because of the ways it has streamlined onboarding. As an HR professional I cannot tell you the many ways Rippling has benefited me!!

Cons

They recently added a chat feature which has helped with support but over the last year support has been the trickiest part. I have seen major improvements over the last 2 months.

Additionally, I would like more abilities to streamline what managers can see, reporting, and org chart capabilities.

Pros

Payroll, onboarding, training, MDM and inventory management is great! Really impressed with the user interface and data it provides. The period over period payroll review is great.

Cons

The payroll implementation team did not meet expectations and communicate well.

Alternatives Considered

Gusto, Namely, BambooHR and ADP TotalSource

Reasons for Choosing Rippling

Paychex service and software was not good.

Switched From

Paychex Flex

Reasons for Switching to Rippling

Colleague recommendations and impressed with integration and SW.

Pros

Rippling's UI is extremely intuitive, simple to use, and delivers all of the information required for effective people management and operations. Rippling's Time-off feature is by far the most user-friendly. As a consequence, I and the approver and spend less time on administrative activities, which allows me to devote more time to my real job tasks. The dashboard is simple to use and helps you quickly discover the information you want. The nicest part is that I can change the quantities of my payments to different accounts each pay cycle. Signing up for employment benefits, submitting time off requests, controlling your work equipment, and checking your payment information are all simpler processes.

Cons

The Rippling Android App lacks key functionality included in the Rippling browser version. The functions under Insurance & Benefits, in particular, are not available in the Android app. My main concern would be purchasing add-ons to get all of the functionality you require. The onboarding procedure was quite lengthy. I wish Rippling could accept expenditure payments.

Pros

Rippling takes away most of the work/headaches of needing to keep track of where I'm at with developing the employees in my department. It sends an email each day allowing me to prepare the employee schedule for that day - even that week - in regards to trainings, meetings, etc. It entails easy access to time-off scheduling and management. Recently, our office underwent open enrollment for various insurances, and Rippling made that process very streamlined and simple. I've yet to utilize some of the more in-depth HR features, but I'm sure they're great.

Cons

There are times when I'd like for the software to be a little more user-friendly, such as giving more detail why certain requests can't be processed (related to time-off submissions). And it'd be better if there were a little more freedom in editing due dates for employee-events (like reviews). This might be possible, but I haven't been able to do so.

Pros

Rippling interfaces with hundreds of companies which allows the flexibility to use the resources you need. We were able to work with our own benefit broker, 401(k) provider, time keeping, and more. Their interface has allowed us to connect products as SSO, even those that don't necessarily connect with Rippling. They have worked very closely with us to get things right and I appreciate that our feedback is listened to and acted upon.

Cons

Our payroll is very complicated. It took us several runs to get the bugs worked out and we still have to do some things manually, though we are changing timekeeping vendors which will help tremendously.

Also, in the beginning we didn't have a dedicated account manager so we had to work with different people after implementation. That had since been rectified.

Alternatives Considered

Zenefits, Namely and BambooHR

Reasons for Choosing Rippling

We wanted more control and flexibility.

Reasons for Switching to Rippling

Way more flexible and a great price.