Motive Reviews

Pros

ease of use. the simplest and best ELD and GPS on the market

Cons

cant think of anything negative truthfully

Pros

The app and the devices never give me any problems as long as been using it. I prepaid for two years and now I don't have to worry about any monthly payments.

Cons

My old app use to let me change the status from driving or to pc. Motive makes u stop for like 2 seconds before you change toys status.

Pros

Sales person lied what he promised,
Not trustworthy

Cons

Promised insurance discount, never got it, even 6 months no one responded

Pros

You can use it anywhere to track drivers.
Very user friendly.

Cons

I run multiple reports daily. I would love to see more reporting features.

Pros

GPS location and the clear, clean camera videos are my favorite services of Motive. I use GPS tracking often along with the geofencing. It allows me to give very quick answers to my customers when they need updates on my driver's location. Trip history is also a great tool for exact mileage of each leg of a hauled load when extra stops are added last minute.

Cons

The geofence entry/exit notifications do not come to my inbox as quickly as I would like but I still love the feature. Getting the reports that I need is cumbersome for me.

Pros

Accessibility and relative ease of use. User friendly.

Cons

The “touchy” tracking nature of the ELD when the truck is moving slowly though will put the driver in driving duty status when in Off Duty or Sleeper status.

Pros

The overall program is great. The reports are great and real-time tracking is amazing

Cons

I don't like the fuel program (which is important to me). There should be an easier way to make corrections than one entry at a time - very time consuming and usually makes for a bad day! But after it's completed, I'm grateful I don't have to do it all on graph paper with a pencil anymore!

Pros

We like that we can see details such as speeds, infractions, hazards, and maintenance items all in one place. Motive helps us to keep our drivers safe, while remaining compliant with regulatory bodies. Our preventative maintenance program has been greatly improved with the notifications of mechanical issues that may arise.

Cons

The only con to Motive would be when the GPS signal drops. Unfortunately operating out of northern Canada, it can get patchy with reception and occasionally that does affect the performance of the GPS.

Alternatives Considered

Samsara

Reasons for Switching to Motive

It seemed to be the best laid out dashboard with the most features for the cost.

Pros

I liked the app and how easy it was to access everything.

Cons

I disliked the gas card. You have to pay it back every other day instead at the end of the week.

Pros

After an initial learning curve the software is actually good.

Cons

Even if they had the best product they have a nonesistent customer service. This company reached out and sold us on why we should use them for an ELD service, so we purchased it. After the fact we researched and found out we do not need them because we qualify for an exemption. I called to cancel and they told us they wont refund us ANYTHING even though we only had the service for a month. The product works, but terrible customer service.

Pros

+ Interface
+ Integrations that works great for our customers and us
+ Easy to use for Drivers and main thing ELD Works great
+ Driver Mobil APP

Cons

- Cameras - Problems with them All the time
- Cameras - 1-minute video Recovery cont convenient at all, Samsara with this better
- Customer Support Could be better
- Very slow to implement changes/fixes/new features
- Mobil App for Manager has terrible units view (Grouping units under one dot its craziness)
- When Tracked Truck + Tracked Trailer moving together you see 1 group with a number of UNITS instead of combined Truck + trailer unit with their numbers and Driver Name.

Alternatives Considered

Samsara

Reasons for Choosing Motive

Terrible software, terrible support

Reasons for Switching to Motive

Back in the days, keeptruckin UI was definitely the best option for drivers, plus app that works. Today, it's under the question

Pros

It has many of the functions we need to locate our fleet.

Cons

The updates. We use company supplied tablets to interface with the Keep Truckin ELD. We used to rely on the internet connection supplied by the Keep Truckin ELD to keep the ELD application up to date. There are so many updates that we found ourselves running out of plan data. To be clear, we lock the tablets down so only Keep Truckin app can be used so it is not other apps. We have recently shut down our automatic updates for the Keep Truckin app which means my fleet is constantly behind on updates - some which are critical for the operation. It creates a real hardship to have to manually update our Keep Truckin ELD app when trucks come through the home terminal. Also, trucks that will not leave the drive line when the truck stops is becoming more frequent. ELD connectivity is a real problem.

Pros

Its easy to figure out. I had to learn how to use it alone. Because our CSM changed hands so many times.

Cons

It can be hard to fix something that is a problem cause by the software. Example when it gets stuck in drive mode. And customer service does not understand the rules and regs of DOT and FMCSA. Their answer is to always make a note. But when it puts a driver into violation and it the software fault and all you can say is make a note. A DOT officer is going to see the violation and write us a ticket cause a problem caused by the software.

Alternatives Considered

GPS Insight

Reasons for Switching to Motive

It looked as if it was the easiest to use. And we were able to get a price point that we were willing to pay.

Pros

We utilize the tracking all day, and the ease of getting reporting and logs.

Cons

Some of the features are clunky and not streamlined. The customer service is not the greatest, better than some but it takes a long time to receive new equipment if in the event we need it and the support is not great.

Pros

KeepTruckin ELD is very easy to install and use

Cons

The software itself is very good. It could be better developed to avoid loss of signal in most places.

Alternatives Considered

The Rand Platform

Reasons for Switching to Motive

I chose KeepTruckin over the alternative because it was a product which was easier to install and easier for my drivers to understand. Besides, the customer service was one of a kind up to several months ago. I have had several issues lately and have been transferred around to 5 different people/departments at a time and yet issue doesn't get resolved. I am definitely considering looking for an alternative product.

Pros

What I like most is the wealth of notifications you can get from this application. The app keeps you informed even if you are not logged into it. Very useful to someone that runs three departments within a trucking company.

Cons

Some things are hard to find in the driver app version, so you have to call support and have them "lead you to it".

Alternatives Considered

Omnitracs

Reasons for Choosing Motive

technical/hardware issues with their equipment

Switched From

Teletrac Navman DIRECTOR

Reasons for Switching to Motive

Omnitracs too expensive

Pros

Easy to use, straight forward, accurate and neatly designed

Cons

Small things, but nothing to be concern about.

Alternatives Considered

Teletrac Navman DIRECTOR

Reasons for Choosing Motive

Awful customer service and support, barely working, very slow website, poorly designed software.

Reasons for Switching to Motive

Best overall

Pros

Motive is a forward-thinking company. The recent rebranding shows that this is not a stagnant project. Motive is always releasing new features that add value.

Cons

I dont really have a major con to list. There are times when an ELD driving event may be logged incorrectly - often at the fault of the driver, and it would be nice to edit those events; if compliance allows it.

Pros

As a trucking company we rely on ELDs and tracking. Motive allows for us to track our fleet/assets but there are many times the Solar Gateways need to be recharged and it makes it difficult for us if the asset is sitting at an offsite far way location. Motive has supplies us with cables to recharge the Gateway but if my asset loses charge while in a different state, how do I find it and recharge it? This happens more frequently than desired....just frustrating.

Cons

I wish there was a way to input more than one destination address because our trucks have multiple stops as route trucks and I have to continuously make changes rather than inputting all the address at once and watch my driver's progress. I've brought this up to Motive many times. I should be able to input the multiple addresses/route and watch the progress of my driver rather than feel as though I am babysitting them and asking them to call in after every drop.

Pros

Great technology. Solid reporting. Rear and front facing cameras.

Cons

On July, 20, 2023, my truck my destroyed in a fire. I had a Motive system in that truck. A short time later, I contacted Motive and requested to cancel my service. Today some three months after my truck was destroyed,I get a call from an employee at Motive who told me that the only way that I could cancel my service, was to close my business and send them a letter from the FMCSA. I explained that I was not closing my business , I just wanted to cancel my service. I became frustrated and he got his lacey panties in a wad because I told hi that I thought it was bullshit to pay for a service that you don’t receive. The bottom line is that I have to pay this bunch $300+ a quarter until March of 2025. That is just nuts.

Alternatives Considered

Verizon Connect

Reasons for Switching to Motive

Better tech

Pros

Product ease of use. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Cons

We are changing our operations and looking to remove (what they call "downgrade" a couple devices). We have been attempting this downgrade for almost nine months now. They make it truly impossible to downgrade or cancel until we hit their auto renewal period again and are unable to downgrade for another year.

Pros

We only employ owner/operators and most are up in age and do not like technology or change. They were pleasantly surprised with your system and the ease of use. As the Safety Director, I like that I am sent an email any time there is an HOS issue with any of our drivers. I applaud your tech support team too! They are very knowledgeable and patient.

Cons

Integration to Keep Trukin was pleasantly easy. Our driver's installed the devices themselves and they are older guys that do not like change or technology. I cannot say that there is anything I do not like about the software.

Pros

I chose this ELD program due to it being driver friendly and the ease of using it. It had everything we were looking for. There are some companies offering less monthly cost and little to no cost, but Keep truckin had a great track record and I look to support those that have been around for years and are designed around the trucking industry with drivers use in mind as well as office staff.

Cons

There are some glitches every now and then, but have been worked out. It was mostly drivers drive time was starting to early and no way to correct it...but lately has been running smoothly

Pros

The features from this software that has saved us from legal heartache with the DOT as well as IFTA are irreplaceable. We were ticketed once from the DOT on our logs, and the officer was incorrect. I was able to pull those logs, print them, send them to the court and charges were dismissed. Also, utilizing the IFTA section to log fuel receipts and to do quarterly filings is a huge help! We love as well that this software will tell you fault codes on the engine if there is a mechanical problem. Another favorite part of this software is seeing "real time" where the rig is located at, which helps in planning as well as if there is a problem with the truck or an accident, we know exactly where the truck is located.

Cons

I honestly cannot think of anything I do not like about this software. Perhaps the only thing that could make it better would be an APP for administration, when we are mobile. But really, not necessary.

Pros

As a user and administrator, its great for managing my own log books, as well as my drivers' logs. It is such a huge help in digitally and accurately managing truck and driver data for reporting purposes for IFTA and IRP as well.

Cons

We have had the odd technical and equipment issue, but everything has been resolved for the most part. The issues we have had focus mostly on differences in odometer readings between the device and the truck itself, as well as connectiveity between the gateway and our phones. The latter is no big deal and fixes itself. The former took a little while to figure out, but it did get figured out in the end.

Alternatives Considered

Samsara and Geotab

Reasons for Switching to Motive

Free hardware offer and sales experience.