ZIWO Reviews

Pros

Easy to handle, Easy to track calls, Not too complex regarding the break and other agents availability

Cons

Need a little improvement, latest update was a great update

Pros

Having a mobile app for admins.
Easy GUI.
Great customer support.

Cons

The reporting panel could use some improvements.

It would be better to be able to send the call record as a link.

Alternatives Considered

Reasons for Choosing ZIWO

Switched From

Reasons for Switching to ZIWO

Pros

Everytime when something requested , it takes ages for them to solve our problem,

Cons

the dailing and at times the system hangs

Pros

The phone call feature is clear, seamless, easy to understand and the calls are clear

Cons

They need to include the smoke break and short break features

Pros

Easy Integration, easy to use, agents, find it easy to use

Cons

It was a smooth Integration, didnt face any issue

Pros

- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you.
- Support is 24/7.
- The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments.
- The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order.
- Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system.
- The voice quality is amazing.
- The system is responding perfectly with my company’s IVR system.
- The system to not receive any other calls if there is already an ongoing call.
- Many features like call recording, call reports and monitoring.
- I would recommend Ziwo to any business or any freelancer doing work over the phone.
- Uptime is all the time technically.

Cons

Nothing . It's the best in market much better than the rivals from my experience and testing.

Pros

I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...

Cons

The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.

Pros

It's easy to use, isn't complicated, straightforward and rarely bugs out.

Cons

Unfortunately when it does bug out, it's often a serious issue that takes a while to fix.

Pros

Modern and easy to use. Anyone can take benefits form it.

Cons

It should have captures in different languages.

Pros

Speed, sharpness and clarity of sound .

Cons

The sound of the phone ringing is annoying to the ear.

Pros

Quality of the call is good and helps to serve the clients efficiently and with Clarity

Cons

The old version has option to listen to your past contacts hence, that would be the least one

Pros

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us..

Ziwo supports integration with the most popular ticketing system which is great!

They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Cons

The UI is a bit clunky, but it's not a dealbreaker
And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Pros

Easy connect to the POCs. It is very clear and fast.

Cons

All about it. Ziwo is a good program that make your work easier.

Pros

Easy to use
Full of needed details
Excellent analytical reports provided
Excellent team monitoring KPI

Cons

APP has some glitches and not working properly
Transfer calls to another agent through Browser version is not available
Reports dashboards need to be more clear and personalize

Pros

Dashboard is very easy to read, and I can customize the dashboard of our needs.

Cons

Mobile Application to track the call logs

Pros

User friendly reports and customer service

Cons

After the last update there is no issues with the software

Pros

ZIWO is super fast and very easy to use!

Cons

the software lags sometimes for 30 secs

Pros

Hold features, warm transfers and seeing the call history in detail.

Cons

How it lags under heavy load and the hotlines (7 Digits) in Kuwait does not connect.

Pros

Recording and worldwide calls with cery good quality

Cons

Nothing mainly everyhting is going very well

Pros

the features that are built into the software are really amazing I think all that I need in the software or all that I was asking for during the kickoff and onboarding is available except 1 thing only

Cons

there is no disposition option in the software hope you add it shortly

Pros

Calling and connectivity is very good and tacking is also available

Cons

Calling and connectivity is very good and tacking is also available

Pros

This software has several telephone communication features and it is easy to use and has a good interface

Cons

No dramback I like this software and it helps me in my professional and personal activities

Pros

Easy to use, easy to setup and easy to fix any problems

Cons

Could have better guide for users to checkout to be able to use the tool

Pros

The software is easy to use and includes call routing, call recording, and smart dialing.

Cons

There's nothing that I don't like about this software

Pros

The idea of being able to call anyone from anywhere is the most amazing.
The dashboard also is easy to understand.

Cons

That we can't change access from agent to another role and vise versa.
Need to delete and re-create with another role.