User Reviews Overview
About Quickbooks Point of Sale
QuickBooks Point of Sale is a retail point of sale system suitable for various small businesses such as clothing and shoe stores, small franchises, sporting goods stores and gift shops. It offers inventory and customer management...
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Best and Easiest POS
We use QuickBooks point-of-sale at work every day. It holds our inventory of over 2 million items. It’s rugged, and never let you down. Finding mistakes that your employees made is super easy, and easy to rectify. Whether you are computer savvy, or just using a computer for the first time, You’ll be able to use QuickBooks point-of-sale you’ll be able to use QuickBooks point-of-sale
Pros
I love how this point of sale is fully customizable to the customers needs. It offers everything you could want in a point of sale system. From sale orders to layaways, with QuickBooks point-of-sale you’ll be ready to sell within hours of super simple setup.
Cons
QuickBooks point-of-sale was quite costly to purchase all at once. But you only have to pay once.
Alternatives Considered
ShopifyReasons for Switching to Quickbooks Point of Sale
Shopify does not support gun stores- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
QuickBooks POS - not good for Retail, but anything else maybe
I generally liked the QB POS software and what it did for us, ... but we grew out of this. Ideally this would be great for a small business that had fixed assets that didn't change and if the SBO didn't want to pour out too much money for a POS.
Pros
1) They release a new product upgrade every other year so there is no need to update your computer software every year. The upgrades are not necessary, but upgrades to provide more features.
2) Everything is backed up to a single database file on the computer; so in the event of a computer crash as long as you're backing up the QBPOS db, you can re-install the software, re-point the db file and get going again.
3) It's easy to use and navigate.
4) Does not require internet connection if the internet goes down
5) Great reports
6) A great company, with solid reputation, with a good name brand product
Cons
1) Customer support is great, but you have to pay for it. I learned to reach out to 3rd party companies for Support. that seemed more eager and
2) Does not integrate with an online store presence. For our online store each time someone purchased something online we had to update our instore inventory; and vica-versa.
3) The software upgrade is a little pricey for 1 upgrade. I remember it was affordable for an upgrade for me; and we only had 1 POS computer & 1 seat. If we had 2 computers it would have been more expensive.
4) Constantly trying to add new inventory and remove old inventory was kind of a hassle. If your business had fixed assets then ideally this would be a good solution.
5) If your computer crashed or you need to get a new computer, you would have to setup the new computer and reinstall the software on the new computer along with the help of QB POS Tech Support. While this in itself wasn't bad it was trying to schedule a time that they were open and the store wasn't open so I could fix this.
- Industry: Fine Art
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
An okay system for PC but no compatibility with mobile technology and prone to dumping data
I used Quick-books for about a year and while it was an easy system to use on the PC, I found my business needs were better met by moving to a POS system that was mobile friendly.
Quick-books has a very easy to use the system--items are tracked with a generated barcode and the system lists when the item was brought in when it was purchased last, and by whom it was purchased.
I appreciated the compatibility of the technology to be able to automatically print barcodes for our use as opposed to other Mac POS systems, and overall the system was just fine until one day, two days after the largest sale of the year for our company, I went to ring up an item and I found Quick-books had experienced a major glitch and had deleted all the inventory I had added, sold, or updated within the last two weeks. I was devastated. I had input over 2,000 new pieces (individual, one-of-a-kind pieces of art) into Quick-books for our annual holiday sale and then when I tried to secure records for the pieces sold, bought, or input, suddenly the barcodes did not work, there was no record of me having ever entered in all the new works, and I had no sales records for over 100 artists. Luckily my accountant and I, the Store Manager, had already paid out everything that was sold from the large event, but I spent hours inputting the data back in for the remaining pieces. I was confounded and furious and customer service had no answers as to why this had happened. I immediately began researching POS systems that were mobile friendly and that stored my data and records on the Cloud or other web means so that I would never again have to experience lost data. My decision to move from Quick-books was justified when, just a few weeks later, I went to another local business to buy running shoes and the saleswoman apologized for the slow checkout process, noting that overnight her entire inventory had been wiped clean from her POS. I asked what POS she used, and sure enough, Quick-books had done it to again, left someone in the lurch from unexplained dumped data.
For the price and poor customer service and unreliability, I never regretted moving from Quick-Books Point of Sale to another POS system. I now use Shopkeep and I am very happy with it.
Pros
Very easy to use. It generates bar codes to corresponding with individual or grouped items and then displays the price, merchandiser, and all vital information in the same place for me to find. I liked to be able to track when, where, and by whom an item was brought in and then sold.
Cons
Quick-Books was prone to glitches and to dumping, data on inventory entered. I lost over 2,000 records on new merchandise brought in for our annual holiday sale. Overnight there was no record I had ever entered, sold, or updated anything over a two-week period, the most pivotal two-week period of our year. Luckily my accountant and I had already paid the artists for their sold works, but it took hours for me to put the inventory back in and update the records. My sales records for those two weeks were also unaccounted for, and suddenly my sales were down by thousands compared with the last year. I was purchasing running shoes from another local business down the street a few weeks later and the saleswoman was having a field day trying to sell anything as overnight, same as what happened to me, Quick-books had dumped all her inventory and it had to be entered in again.
Top Quickbooks Point of Sale Alternatives

- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
D cent POS software for the money but definitely could be better.
It runs my business
Pros
Seamless integration with Quickbooks and fairly simple setup as well as fairly inexpensive software are the best features.
Cons
Poor search features in make a sale and goofy differences between make a sale and sales order screens make it obvious that this is somewhat of an afterthought for QuickBooks.
Response from Intuit
Happy Tuesday, Weldon. We love hearing about how we can improve the product, and interface suggestions are always very much appreciated. I'd be glad to pass your feedback along to the engineers directly, as they frequently review customer feedback when developing new features/enhancements. When you get a bit of downtime, please send your ideas to me in an email ([email protected]). I'll forward them on your behalf, and will keep a lookout for your message.
In the meantime, I encourage you to explore the Point of Sale Resource Center at https://quickbooks.intuit.com/point-of-sale/customer-resource-center/. There you'll find expert advice, articles, and workflow tips on the small business fundamentals, with a focus on the Point of Sale product.
Until we chat again, wishing you all the best!
Jess, The QuickBooks Team
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gotta Love It
QB Pos has really helped give us control over our retail operations. Couldn't live without now.
Pros
This software is full-featured and really does a great job of keeping track of everything going on in your store. From inventory to sales, the information is there and easy to access.
Cons
It can be a little tough to get information out in the form I want. Overall the reporting is great but I sometimes like to look at details that are cumbersome to get to.
Response from Intuit
Hi, Kevin. Knowing how helpful the product has been to keep up with your data makes our day. You can continue to count on us to have your back for years to come! To learn more about customizing reports, we recommend checking out this Community article: https://quickbooks.intuit.com/learn-support/en-us/run-reports/customize-your-financial-reports/00/186382
Cheering you to continued success.
Morgan, The QuickBooks Team
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
AT A LOSS!
AWEFUL, I cannot imagine how you can screw up what was a great product so badly
Pros
QUICK SALE MENUS only only only only only
Cons
ALL OF THE NEW WINDOWS, I had QB POS 2009 before.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
QB Point of Sale Review
DIdn't require to be online as some other versions of a POS system do require. This is a nice feature as it is a pay one time not monthly.
Pros
Easy to adapt has two different screen settings that make it easy depending on your type of retail business that allows it easy to understand. If you are not a computer expert you can still feel smart using the POS software.
Cons
Price and if you do need to call for help, since it is a QB product support time is usually longer than you want. The support call time can be a problem if you have an issue with the POS system during normal operational hours.

- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Great POS system for small business
Pros
I bought the simple version of Quickbooks POS and it had great features for an entry business. No limits on inventory list and great tool for customer loyalty rewarding. For being a simple version, this brings a lot of handy tools to track inventory and awesome sales report.
Cons
Very laggy when filled inventory list with 1000+ items. Also, the online feature needed to be on the expensive version, so it didn't offer it like other POS systems do without upgrading.

- Industry: Computer Software
- Used Daily for 1+ year
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Review Source
POS enabled us to add a retail location to our distribution business, minimal time spent...
The intergration with QB Financials
Pros
Ease of setup and intetgration into our QB Enterprise software. We got system setup in under an hour and was connected to QB Finance and ringing up customers with a hour and a half.
Cons
How inventory goes into QB Financial but we developed a work around. Inventory needs to be able to use QB Finance as the main record for inventory

- Industry: Financial Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Point of Sale Made Easier
Pros
Quickbooks Point of Sale is simple and easy to use. Nothing is far out of reach. Sales are a breeze and pulling reports is very easy with the improved user interface. The cloud-centric features are very nice too, offering seamless integration across devices and platforms. There is a POS for every industry in the retail arena.
Cons
It's kind of cumbersome to setup initially. I'd recommend having that part handled by an expert. Apart form that, I can't say anything else bad about it.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
bugs in the system
I am so disappointed. I have logged 50 hours on the phone with customer service since August 2020.
The engineers obviously released the new updated system too soon and my business suffers because of it. I also found that the pin pad freezes and then reverses your sale even though you think it went thru.
awful!!
Pros
I love that it is easy to use and has good reporting ability. Links well with QB Bookkeeping
Cons
I was told to upgrade from QB 12.0 to 19.0.. I have had nothing but problems. The first day we set it up there was an error and there continues to be same error message even though i have spent numerous hours on phone with customer service. I am on my 3rd pin pad and had the system uninstalled and re-installed twice. They want to do it again but I refused as they just keep trying different things instead of really figuring out what the problem is. Today I tried to process a $400 sale on applepay and was told that they have an issue with this type of payment (even though this new pin pad was supposed to take Apple pay)
They never let you know of issues. You just have to experience them and then call in.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
let me explain my review
read above
Pros
Our business has been using quick books POS since we opened our shop in Oct of 2004. We were advised that we needed to upgrade to quick books 19 as their systems don't last forever . our computer technician ( whom has installed over 60 quickbook programs) came and installed it on a Friday Morning . ( never do anything that has to do with banking on a Friday because you can't tell if things are working due to the banks being closed for the weekend) ! Turns out the Quickbooks system was faulty. which means no transactions were recorded. ( on our end it looked like everything was going through) . When Monday came and no sales where deposited the alarm in our heads went off. We thought since it was a new system maybe it needed one more day to settle and batch. Man where we wrong. We lost all sales and Merchandise from Friday- Tuesday. Quickbooks will not even talk to us! we have called dozens of times trying to figure things out and recoup our losses. Please think twice before using a business with no accountability. Being a small Mom and Pop you can imagine what this has done to our bottom line.
Cons
this is a business with no accountability. You can not get anyone of the phone to help. They have passed the buck every time that we have called . then they say we will call you back and they never do. Please think twice before using this company.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Terrible support
Don't purchase a POS solution where the administration for support takes hours before you can get a support person online. Also, because of turnover at our organization, we have been trying to change the contract person for more than a month. The requirements include a copy of drivers license, copy of bank account, and letter from President !! Really ?? Top that off with contact people who you have no idea where they are located. Administration that insists on calling back 'after hours' for our Eastern time zone and the support turns out to be useless at best. We cannot change the contact person and the actual tech support team members cannot help us out with intermittent issues with the POS freezing up. I would never recommend QB, Intuit, or the POS. AND I have to add that there is no escalation at Intuit, so no one actually cares that there are problems.
Pros
Inexpensive POS software, but the tech support and administration is nearly impossible to work with.
Cons
POS is general a mission critical function and the support from QB POS is the worst I have ever experienced
- Industry: Hospitality
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Lovin it
I used to do my inventory every Sunday evening. It would take me 5 to 7 hours a week. Now its done in minutes with QBPOS. We use Individual Point of Sale out of PA to purchase, and maintain our POS systems.
Pros
This software has given me abilities that other camping resorts envy. Every time I tell other campground owners how QB POS can trend, suggest orders, track inventory, and that it has endless reports that integrates right into Quick books, they are floored.
Cons
We really dont have any dislikes with the software. It performs well and runs reliably. We are on our second generation of hardware, and the software is stable and fast.
- Industry: Sports
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Customer Service Nightmare
Pros
We had hoped it would work with our QuickBooks accounting program, but that wasn't as easy as we had been told.
Cons
The customer service is outsourced and their reps have very little grasp of the English language. Our experience was so horrendous that QuickBooks refunded the entire amount we had paid for their product after hearing about what we had to endure.
Response from Intuit
Hi, Jennifer. Thanks for sharing your review. It's discouraging to hear you had a less than ideal interaction. We're glad to hear you were able to get a refund. It's our hope that you'll give us another chance and continue to use the system. If you ever need a helping hand, we recommend checking out the Community. Here, you'll find a variety of articles and helpful advice from fellow users and QuickBooks Team members: https://community.intuit.com/
Wishing you all the best.
Morgan, The QuickBooks Team
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Solid product for the small shop, don't expect it to grow with you.
This is a great way to go from no point of sale to a solid tool that will serve the small shop.
There is very little in the way of customization, or integration that can be done with this product, don't expect to use it with other software easily.
Pros
Reporting features are excellent
At-register experience is good
Integration with Quickbooks is seamless
Cons
Integration with outside software such as e-commerce is poor
Gift card options are unnecessarily limited, frustrating, and expensive
Customer support leaves a lot to be desired
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
POS is a POS
Painful
Pros
Absolutely nothing. It is overpriced and under featured. It does not work as advertised.
Cons
It does not function as advertised. Intuit doesn't listen to customer complaints, calls, emails, feedback via the app. It is like talking to the wall. They do not release patches or fixes, ever. Multi-store is absolutely terrible. Like who is going to upload and download files nightly between stores? What century is this? Come on Intuit, fix this POS.
- Industry: Retail
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Once the only game in town
Once, one of the only games in POS. town, Intuit now has robust competition. We are seriously looking into a cloud based alternative for our store. Having said that, I will say that my most recent call to customer service was one of the best I have ever had. Maybe they are feeling some heat from the competition.
Pros
Very versatile, perhaps to a fault at times. Quite easy to learn at least initially. Integration with QuickBooks.
Cons
UI needs a serious updating. Many fine features on the software are not immediately apparent or easily accessible. This is at least partly due to the somewhat outdated and clumsy interface. We have had the desktop based version of this POS since 2003 and have had a tenuous and oftentimes rocky relationship with customer service and support. Intuit is such an enormous company that one feels like an unimportant cog in the wheel when trying to fix a problem.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Too many crashes
Pros
I liked the reports that were set up in the system. I was able to track my business easily with little effort. It was quite easy to learn to operate.
Cons
It got to the point that we couldn't trust the inventory numbers anymore. It was spitting out numbers that were questionable based on given facts. We changed to a web based program so we could access it from anywhere.
- Industry: Retail
- Company size: 2–10 Employees
- Used for 6-12 months
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Review Source
Robust but very clunky
QuickBooks POS was our original product for inventory and sales in our retail store. While it is robust and simplifies many aspects of accounting, the overall feel and look were just not conducive to everyday business operations.
Pros
The integration between QuickBooks POS and QuickBooks itself is, as one should expect, outstanding! Both programs work exceptionally well together and make accounting very streamlined.
Cons
The user interface is very "clunky," meaning that it is sometimes difficult to navigate. For newer users, the visual presentation is overwhelming and has a rather uncomfortable feel to it.
Response from Intuit
Hi there, Kevin. Thank you for sharing your review with us. It's awesome to know integrating the Point of Sale system with QuickBooks has been simple and helpful. You can rest easy knowing all of your data is organized in one space. We want to make sure you have the resources you need to easily navigate your account. The Community is a great place to start. Here, you'll find a variety of articles and advice from other users and QuickBooks Team members: https://community.intuit.com/
Wishing you continued success.
Morgan, The QuickBooks Team
- Industry: Building Materials
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Efficient for a small business
Pros
Has all the features needed for my business. It's easy to use. Excellent quality for its price point.
Cons
Need to be a faster way of looking up info. I have lots of products and we have to look thru the whole list even tho it is in order to find what we need. Can be very frustrating.
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Dated POS
Pros
Quickbooks generates their own SKU's, and holds alot of information. You are also able to do alot of customization.
Cons
Quickbooks doesn't integrate with Shopify, and it does a horrible job of keeping up with inventory. So many glitches! Have to restart the software daily..
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
QB is the best software for small, growing and expanding businesses
Overall the software helped to improve the speed of processing public and private online sales of study materials. Facilitating easy transactions is great with this software.
Pros
There is no usage limits to any of the available plans.
Pricing of the products is clear, no hidden costs.
You can easily use the mobile application to track all functions.
Cons
The accessibility of the software is dependent upon the plan you choose.
Everything is functional instead of stylish which for those looking for style and elegance can be a turn off.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
I am happy , i like it
Pros
Very easy operations, daily reports and
Inventory maintenance, very easy to operate
Price look up and price change is easy. This product is really good and affordable, I already have 3 stores, I am using same Product for My all business.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very good product with a variety of functions to fit your business needs.
Pros
The software is easy to use and its easy to customize reports for different needs.
Cons
it crashes often and i have experience multiple issues with the sharing of information between the main computer and work stations