Less Annoying CRM Reviews

Pros

It's the simplest CRM I've used in over 40 years.

Cons

It doesn't have all the bells and whistles some of the full-blown CRM's have, but what it does have is easy to use and not confusing.

Alternatives Considered

Insightly, monday CRM, Nimble and HubSpot CRM

Reasons for Choosing Less Annoying CRM

Zoho erased some of my contact records, created duplicate records when syncing with Google Contacts, and refused to own any of these issues.

Switched From

Zoho One

Reasons for Switching to Less Annoying CRM

Easier to use and the most reasonably priced.

Pros

I like the simplicity and the customizability of the CRM. Easy to work with. But what truly sets them apart BY FAR against competing software is their on point, friendly and USEFUL staff service. There are actual people that speak with you and digest your problem and sort it out. Would recommend above others.

Cons

No system is perfect, ever, but with the help of their friendly staff they sort out the problems I can't sort out and they fix what they can.

Alternatives Considered

Pipedrive

Reasons for Choosing Less Annoying CRM

LACRM is way better suited, more equipped, better priced, friendlier staffed, easier to use for our purposes.

Switched From

monday.com

Reasons for Switching to Less Annoying CRM

Too expensive and complicated. Staff not so welcoming and not so easy to customize

Pros

Simple - Ease of Use - Training - Email integration - Support all well done.

Cons

Not great at setting up my templates for importing- It will not save any templates.

If you want the CRM to do any of the steps of the sales process then this is not the software for you.

It is more of an advanced contact manager vs a true CRM. For the price, there are many more full CRM options out there featured

Pros

LACRM is very user friendly and easy to customize the fields that you need

Cons

no cons. The only feature that I would love to see in the future would be the capability to make calls from the crm

Pros

I've found LACRM to be very flexible and easy to set up for our my own needs that exist beyond sales and fundraising. Previously found other CRMs to be fantastic for one type of workflow but not for others, or that the CRM tried to do everything and just turned into a big mess. LACRM strikes a balance between a number of extremes to make a very usable product.

Cons

Not a dislike, but many integrations come only through Zapier. Just represents a little extra work to get systems to play with one another.

Alternatives Considered

Airtable and HubSpot CRM

Reasons for Switching to Less Annoying CRM

Best balance of price, ease of use, and functionality

Pros

EASE OF USE AND TECH SUPPORT IS AMAZING. MOST CRMS ARE VERY DIFFICULT TO USE WITH TONS OF BELLS AND WHISTLES THAT ARE NOT NEEDED JUST COMPLICATE THINGS. THIS WORKS PERFECT FOR OUR BUSINESS

Cons

CANT REALLY COME UP WITH ANY NEGATIVES. THEY WERE AS GOOD AS THEY ADVERTISED FROM DAY 1.

Pros

It's actually less annoying than any other CRM I've tried. It lets me keep track of my activity and clients without adding a lot of steps to my workflow and getting in the way of productivity.

Cons

There could be more 3rd party integrations.

Pros

Less Annoying CRM is so simple to learn and use. I've used it since I set up my business in 2011 and have never considered replacing it.

Cons

It meets my needs perfectly in every way

Pros

I like what comes with the platform. It is owned, managed, and run by people that are passionate about their product. More companies should take a page from their playbook.

Cons

It is easy to under utilize it. (Eight )

Pros

As a small business owner, fits my needs

Cons

For a small business owner like me, no dislikes here, it is a good fit for me.

Pros

The key feature that I like about LACRM is that it allows my company to bring all our materials together under one platform. The software is extremely intuitive and easy to learn and we are constantly discovering new functionality that adds to our customer relationship management platform.

Cons

I haven't found anything yet that I don't like. Obviously some things could be further developed but my sense is that there is a willingness on the part of the company to implement new features and capabilities in the future.

Alternatives Considered

Microsoft 365

Reasons for Choosing Less Annoying CRM

Microsoft decided not to continue support for the BCM

Reasons for Switching to Less Annoying CRM

LACRM looked like it would suit the needs of a sole operator and that has been borne out by our experience with this product. We would wholeheartedly recommend it to any other company looking for a powerful but easy to use customer relationship management system

Pros

It's a much simpler CRM solution than some of the other well-known ones out there. This meant that its setup took far less than it would've to set up a more complex CRM. But it also manages to maintain an impressive set of features lke automated workflows, email sequences, custom properties, etc.

Cons

It might be a problem if you're planning to quickly expand your sales team. It's only really designed for SMBs and small sales teams so you'd probably have to move over to a different tool once you're past a certain scale.

Alternatives Considered

Sage CRM and Salesforce Sales Cloud

Reasons for Switching to Less Annoying CRM

We really needed something reasonably priced and easy to manage on the IT side, and the other two looked very complex and were unnecessarily expensive for the scale we wanted.

Pros

The CRM lives up to its name. It is less annoying! I’ve seen very expensive CRM systems that are so difficult to use that they don’t get used and therefore is not an effective tool.

Cons

I would like to have the email integration more seamless and have an easier way to capture text message communication with the contact manager.

Alternatives Considered

Zoho CRM

Reasons for Switching to Less Annoying CRM

Easy to use, training videos, customer support, and the 30 day free trial.

Pros

For any small enterprise to recognize the importance of simply keeping track of people (clients) and being able to find them and associate information with them without a lot of hassle or a steep learning curve, this is an excellent choice. Learning it was easy, importing existing clients in was a breeze, and customizing it is straightforward.

Cons

Anything felt lacking has been reported to our representatives at the company and they have always taken every bit of input seriously, either (1) understanding and explaining or recommending a better or an alternative way to accomplish the objective, or admitting that something was not possible, (2) adding it to or confirming it is on an existing timeline for revision, or (3) demonstrating how to perform the task if it wasn't already visible or obvious in the current version.

Although not a pressing current issue, one item that needed improvement was clear separation and labeling of each individually different email address when importing data (not allowing separate fields for standard differentiation of "work," "personal," or "other" email address for an individual, while it seemed to be possible for phone numbers.

Pros

I've been using LACRM for over 2 years now. My company is just me...no employees...just me. So I was looking for a simple method to keep track of client data and a calendar that syncs with Google. LACRM checked most of my boxes and for the price per month I could live without certain features. Once I subscribed and began using the CRM I wanted to be able to color code events. I brought this to their attention and I was met with immediate response. At first, it was 'it won't do that' and maybe we could add that in the future. After a few follow-up emails with LACRM Customer Service (who are UH-MAY-ZING, BTW) they finally added the feature I wanted. However, they actually kicked it up several notches by also adding the ability to set up reoccuring events and also duplicate events. Plus, I can also quickly 'Sync' with Google and go to calendar settings directly from the calendar. Really great for me.

Cons

Now the CRM is almost perfect. Once thing I would love to see now is a search feature. For example, some Events (appointments) don't necessarily relate to a Contact in the CRM. I may have an appointment (Event), entered it into the CRM but the client was not interested, therefore no need to enter them into the CRM. But in a year or future date I may want to search for an Event (Appointment) I had previously. So if there was a calendar search feature I could locate the event when I enter a key word within any of the fields.

Also, it would be nice to have the LACRM set up with a Mobile App.
The LACRM is perfectly named. It is simple to use, robust enough for my use and certainly NOT Annoying. :)

Pros

When we had a catastrophic failure with our previous CRM, we could not find anything in a comparable price range that would serve our needs. We need a cost effective, reasonably flexible diary that's a easy on the eye, and accurate logging of records. Someone recommended LACRM and it was 1/3rd of what we had been paying previously. Not only did the team manage the migration of our crucial client history info, but also the customer service is personal, accurate and timely. I could not believe this was a fraction of what we'd previously been paying for awful service.

Cons

Initially I thought it was a shame we can't send and receive emails from within the CRM itself, but the email logging works really well to be honest because I have multiple email addresses and domains in order to manage multiple projects. So the relevant correspondence can be filed accurately. I guess I'd like to be able to offer my team the option to log in and look at the diary without being able to have access to everything. Maybe you can - I haven't asked to be fair. One tiny thing is that I would like recurring appointments to display slightly differently in a customer record, but it's really a small thing.

Pros

It's very simple and easy to use. The dashboard is easy to set up and I can see everything I have going on with a contact. It's important for me to have files attached to each client so when I talk to them I can open a file quickly. Google calendar and gmail were easy to link and use. Support has always responded with either an email or phone call within 24 hours.

Cons

I wish they would have the ability to use Zapier for more integrations.

Pros

I was originally sceptical about how useful any CRM would be to our business, but that may have been because we were in the middle of huge changes and another change involving more technology felt like a step too far. I really liked the fact that when I trialled it, it was very user friendly.I learn best by actually doing something. I did look at the training videos but dropped in and out of them as I needed to - this was extremely easy to do and best of all the videos were not patronising and did not assume a level of knowledge but explained everything in a straight forward way. That encouraged me to start making trial entires and then deleting them just to see how everything worked The more that I experimented the more I enjoyed LACRM and could see its benefits. I also found the backup support to be excellent. Obviously there can be a time delay as I am in the UK, but the support that I received was given timeously (taking time zones into account) and in a straight forward and easy to understand manner.

Cons

I am being honest when I say that to date I have not found anything that I do not like.However, I am aware that I am not currently using LACRM to its full potential and indeed may never do so, so perhaps that has to be taken into consideration.

Pros

Have over the years dealt with a range of CRM tools from high end to basic. It is a sector that almost seems obsessed with adding features and integrations that largely swamp users so that what gets used is a small subset of the functionality. Equally the more functionality the more the CRM begins to dictate how you conduct your business as against assist you to do it better.
Less Annoying CRM actually is exactly that - less annoying and even more, positively engaging. It has a minimalist approach but one which gets it just right - we use all the functionality and even the CRM agnostics use all the functionality. There is a compromise in that full integrations are limited but personally think that was the positive right choice. It is an excellent example of user focused software design.
In keeping with that its support mirrors that feeling - responsive with a human face. It is quite refreshing for support to tell you honestly what is and is not possible in a constructive way rather than endlessly trying to make you feel that you are being 'heard'.
So genuinely Less Annoying - fine job and hope it holds to its Philosophy as it grows

Cons

Given the design concept full enterprise integrations are a little limited. But in my view balance is right in that people use it, learning quickly and correctly to their needs.

Pros

Super simple, yet robust and quite powerful. Create a contact, add opportunity, tasks, project, notes very quickly all within the same quick popup menu, which has it's own keyboard shortcut by the way. So no cycling between menus to accomplish this.

A very powerful calendar that syncs perfectly with google calendar.

Custom forms for each pipeline. Pipelines themselves are customizable and can be tailored to your needs whether it's a lead pipeline, opportunity pipeline, project pipeline, warranty pipeline - you name it. Most CRMs have pipelines that are tailored to "closing deals" or "tracking leads" which only applies to certain types of businesses. LACRM does that part better.

The way your pipeline reports can be sorted and filtered is very nice and it easy to set or change the default filter and sorting on the fly.

It has some keyboard shortcuts, though I'd like to see more customizable options for this.

Cons

No mobile app, though the web app does work, it's a little slow. Things could be streamlined with through the use of a well made app.

Limited view options of your pipelines. You can't drag and drop an item into the next stage, or click a quick button to move it to the next stage. You need to click on the item and access the stage through a drop down list. Not a big deal but a little slower than you might want.

The biggest con for me is the lack of reports and analytics. It's important to be able to see reports on how your business has been performing.

Pros

It's crazy how many apps there are that do the same thing, and I've tried about 20 in this category. I LOVE this CRM!

LACRM BEST PRACTICES:
1. Intuitive & Ease of Use = NO, I mean NO learning curve!

2. Exciting to use b/c I don't feel bogged down with 100 features to stare at that I don't need.

3. Free 30 Days. The least expensive app on the market.

GREAT for individual entrepreneurs, small biz to med biz that aren't looking for a million features.

If you are the kind of biz or management that wants your ppl to spend 60 days learning, then 2 hours a day using instead of doing their job b/c you're so tied up in being a manager -- go to something else, you won't like this. And tell your co-workers I feel sorry for them!

Personally, we love it that this is mastered under 20 minutes, and we keep it up on the destops all day -- avail when we need it --but not a slave to it (looking at you Infusionsoft and Sales Force!)

Cons

Their strength is the only reason to go 4 stars here.
But let's be clear -- it's all about perspective.

There are a couple things I wish the task list would do, but in speaking with LACRM, they said they are rolling them out soon. (Can't beat the customer service - damn these people are friendly! I wish my family were this nice, LOL.)

I'm begging them to white label the product -- my sales reps could sell it like crazy!

Pros

If you don't reach customer service immediately, they'll call you right back. They're never trying to hustle you out of the way...they're truly putting themselves in your place and problem-solving to help you succeed. This program is great value for the money, with great customer service and friendly one-on-one help that is second to none. Also, I am a very small fish as far as customers go, paying the lowest amount, but when I called and left a message this morning, LACRM's not only called back and left a message, but sent an email, too, saying she was sorry she missed my call and that if I preferred email, she'd answer that way as well.

Cons

I wish I could save my email templates here, but it integrates well with Gmail and that works well for us, so it's not a big problem.;

Pros

I am so glad LACRM was recommended to me. The ease of using it doesn't make me feel like I need a degree to understand and use it so I got started fast; the no-contract option makes it a breeze to say yes without feeling the burden of long-term commitment if something unforeseen happens; compared to other programs I've used LACRM is so customizable to my unique business and offerings. I was recommending LACRM in my communities even while I was still on the trial. Customer service is real people too, refreshing! And the dashboard I can leave open all day, love the 30 min texts I set up to remind me of appointments. I'm a visual person so seeing the dashboard and customizing it has been so helpful.

Cons

I know an app is in future plans, otherwise, there's really nothing I've found that I don't like.

Pros

Everything about this CRM is exactly as they say LESS ANNOYING. I have used a few CRM's in the past and the ease of the contact management, linking emails to contacts, reminders and calendar events on LACRM leaves a lot of these others behind.

Cons

The only con i have is that i cannot link my contacts directly to my Apple devices but that will not hinder me in using this CRM as it is THAT good.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and Xero

Reasons for Choosing Less Annoying CRM

Cost initially.

Switched From

Salesmate

Reasons for Switching to Less Annoying CRM

Ease of use and Cost

Pros

The layout is flexible and counter-intuitive, making it highly user friendly. The click and drag mechanic makes it very easy to use. The ability to build your own fields, data boxes and drop-downs makes this highly customisable. Ultimately, a CRM succeeds or fails by the user experience. I have used a handful of well-known CRM's over the last decade and this provides the best experience, with none of the shortcomings of more complex tools...and at a much lower price point.

Cons

None. I really would struggle to come up with anything meaningful. Even the customer service is first class.