Domo Reviews

Pros

It's a great platform for aggregating, manipulating and displaying a snapshot (or real time view) of your business metrics.

Domo is very executive friendly, and is very visibly pretty.

Beast calculations (effectively functions in the language of MS Excel) and magic transformations provide the ability to manipulate data that has been imported into Domo.

Domo has a wide range of connectors that enable you to pull data into it and produce what they call cards. Cards are effectively presentation displays of data that can be updated automatically with a continuous feed of data.

Cons

Domo lacks some more advanced functionality, such as:

(1) The ability to display on one card, data from more than one date object
(2) Geo-spatial analysis

TableAU, QuickSight by AWS and QGIS offer functionality that may better fit your use case.

Pros

I like that it's an off-premise solution so we don't have to build and support a data warehouse.

Cons

Customer support isn't very good. The helpdesk is virtually useless and they are always trying to push their premium support option for $5K/year when we complain.It's important to get a good Customer Success Manager. We have a really good one now, our 4th, and they are very helpful in getting support issues reviewed and looked at.

Alternatives Considered

Looker

Reasons for Choosing Domo

Logi was getting expensive and difficult to manage. It also required a windows computer to run the desktop software for building reports.

Switched From

Logi Symphony

Reasons for Switching to Domo

Cost and off-premise hosting

Pros

Clean, fast to make very simple dashboards where the data get's pulled in from a straight forward table

Cons

Very rigid with data structures. Difficult to tweak charts beyond the off the shelf offerings. Random outputs from Beast Modes. ETL is next to impossible to QC in a time effective manner.

Alternatives Considered

Tableau

Reasons for Choosing Domo

Grow was too lightweight

Switched From

Grow

Pros

Domo is very user friendly, it is incredibly simple to create visualizations, join data, and create dashboards.

Cons

I wish there were more connectors available and that some connectors were more robust in the data they are able to pull in. For example, I would love a loop returns connector and I wish the Shopify connector was able to pull in custom reports. I also wish you could do more with beast modes as far as functions and scripting.

Pros

Domo enables as to give a live 360 degree view on our business and makes data accessible and visible to everyone in the company. It’s not just about visualization of KPIs and other data. You can take the data and turn it into actionable steps. Furthermore, the existing integrations that are available makes it easy to have all our data available in Domo and combine them.
You can still see the start-up mentality and the new features and the speed that they deliver new features and product improvements is amazing.
For us Domo is so much more than just about data - we have it part of our product development process and have a lot of operational processes built on data transformations that we built in Domo.

Cons

DOMO is very costly compared to other BI tools, especially when you want to have separate user accounts for each user and do not share accounts among users. Other than that Domo worked already most of the cons that I had in the beginning.

Alternatives Considered

Looker, Sisense, Tableau and Microsoft Power BI

Reasons for Choosing Domo

Zoho only offered limites features compared to Domo and didn't cover all of our uses cases. Furthermore, it required a lot of manual work for updating data as well as getting in data.

Switched From

Zoho Analytics

Reasons for Switching to Domo

Great product development and new features. Awesome customer service and implementation help. Ease of use

Pros

The product itself is great. It is easy to pick up and runs quickly and smoothly. We were able to implement it ourselves with a team of two in around 6 months and it has been extremely impactful on our business.

Cons

The customer service, implementation process has been a nightmare. We went through two different consultants for implementation and don't use anything that they built for us. We would of been better off doing it all by ourselves. Customer service doesn't get you anywhere unless you call in and escalate every ticket. We got a new account rep (our first one was great) and he never even introduced himself and to this day we don't even have a phone number to contact him.

Pros

By far the best feature is the ability to take lots of crazy, boring data and making it tell a visual story. A picture tells a thousand words.

Cons

We ran into some problems with a few of the data sources we tried to connect to. The Domo help team was great, but it wasn't easy.

Alternatives Considered

Tableau

Reasons for Switching to Domo

Tableau was extremely expensive, and we didn't want to get tied down to yet another Salesforce recurring payment.

Pros

Ease of use and sharing with others. Dashboard was easy to create and share with stakeholders

Cons

search dataset based on the query would make life easier, improvement new Redshift Upsert connector too

Alternatives Considered

Tableau

Reasons for Switching to Domo

Because we are using Redshift which makes easier to sync with Domo

Pros

It is quite easy to use, and all data in Domo are cleaned and easily accessible. Easy to share reports with colleagues.

Cons

Once the author licence was given temporarily to a colleague after that I was not able to access my own visuals and ETL.

Alternatives Considered

Microsoft Power BI

Reasons for Switching to Domo

It is quite easy to use, and all data in Domo are cleaned and easily accessible. Easy to share reports with colleagues.

Pros

The best thing about Domo is the people who work there! I've always had the best interactions when contacting them for help, or working with them in training or onboarding. The dashboards are really nice once you've got them setup, and it's easy to log in and view the data in the program. Mobile works pretty great too. I also really like the workbench that allows you to setup recurring uploads.

Cons

I took a weeklong training at Domo a couple years ago, and I still struggle to keep up with calculations inside the cards. I think their language could be easier to use. Also I would like to see easier and smoother filtering and searching within the dashboards.

Pros

Domo is essential tool to use for data and it gives you huge space to work on it.

Cons

Domo is helpful tool but they should improve the tool for.

Pros

Every function is quite simple to use, but if you don't know how to utilise it, they provide fantastic knowledge-based publications. Domo enables us to create really well-designed dashboards that present data from numerous sources fast and effortlessly. When it comes to analytical skills, it is also a potent tool with an excellent report generator. Increases visibility into performance. It provides several chart kinds that are categorised based on the requirements. The best thing is that it generates an auto chart utilising multiple dimensions and measurements.

Cons

When an issue happens on the SQL side, I notice it, but I'd need additional information about it. Sometimes a single statement isn't enough to explain what's wrong with the SQL. The colours are terrible, and the graphs and other elements aren't as easy to use as Power BI or other tools. The only thing that may be enhanced is the graphical tools; otherwise, it is wonderful and works well.

Pros

To get started with Domo is a very smooth learning curve. You don't need to be an expert to start getting value right away. Both the technical side and the casual users were able to take advantage of Domo immediately.

Cons

We had some small hiccups with performance that we needed help with. On occasion we had slower than expected response times from Domo support.

Pros

Domo software allowed our team to bring together data from our cloud services as well as from our on premise servers. The resulting organization allows ease of access at all times and from this point we can create flow charts as well as whole profiles which we can then access from desktop or mobile
devices. These profiles are aggregated in what they call "cards" ; a rather easily understood and effective mode of communication and presentation.

Cons

There is not much to dislike regarding Domo's BI solution. From Domo's recollection, contextualization , and presentation our team productivity has accelerated
cycles and become much more productive, The only con to relate is is that not all features we wanted to try are available in the introductory trial version
of the software, This condition is not an impediment as the software performs so fluidly that we were happy to extend our confidence to the full version.

Pros

The main reason why we implemented domo was to get more detailed (and inherently accurate) data. It’s giving us insights that’s helping to provide correct coaching for reps, that we couldnt get normally with our standard CRM. If I could pick one thing though that we love domo for, it’s the ability and ease of use to track trends over time. Being able to see changes in things that go month over month (and even year after year) helps us make informed decisions that are in the best interest of our company and sales teams.

Cons

As with a lot of analytics software, the strengths can also be a weakness. Sometimes, there’s so many different ways to access/create the same data or reports, that it can become overwhelming. That being said, most of the people that would use or purchase this software are likely looking for those in-depth types of analytics. So I wouldn’t classify this as a con, but if there is one thing that frustrates me, that’s it.

Pros

All in one, comprehensive data visualization platform that makes my clients happy! The free features are good enough to give anyone a decent jumpstart on data analysis.

Cons

The pricing structure could be more flexible to allow for independent consultants to utilize the platform with greater ease (and ease SMBs owners into the value of the platform).

Pros

Full stack: data ingestion, storage, ETL, and visualization are all in one tool.

Cons

Please add bulk action on story dashboards

Alternatives Considered

Tableau

Pros

Best thing about Domo is data preperation and data visualization on the single plateform and makes very efficient to work and very easy to connect data to visualization just import data and prepare and go on you don't need to worry about refresh data domo will take care those things we just need to focus on the productivity instead of setting up things.

Cons

In the data preperation there is a option view this is good option but if we want to edit already created view then it doesn't let you change that easily specially when we use group by in view.

Pros

Very powerful and very flexible software. Lots of options to get data into Domo and to manipulate it.

Cons

Training/Learning. I have to search all over the web to learn how to do things. When I work with Domo developers I'm told the training material is out-of-date and I should be doing something another way. (I appreciate the honesty of the developers, just not the out of date training material). Need some kind of tier training system. Not every user needs all the nitty-gritty details, but others like myself who have to work daily in domo need better understanding of the details.

Pros

It has one of the best built-in tools and systems aids for our organization's data and/or reporting. We use the system on daily basis and is one of the best decision we made to adopt this tool.

Cons

It is somewhat "hard" to know how to create beast modes if you are not an expert in the system. However, you can always learn it by taking the Domo University courses that are available inside the system.

Pros

We operate multiple brands on multiple CRMs and softwares, DOMO allows us to pull all of our data into one place, customize the reporting we need and easily share it across our enterprise.

Cons

You are unable to set up reports to automatically email an employee who is not also a DOMO user. I understand why (so they can charge you more to bring that person into the platform), however some employees in no shape or form need to have a full blown user account. Would be nice to simply share a read only PDF of the reports.

Pros

This software is mostly easy to use. It's compatible with various sources of information, but I mostly use it to export to the universal format, Excel. Report creation is made easy and as long as you have a business intelligence group or software engineers, you should be fine working through any problems when their server has issues.

Cons

Server issues tend to happen at least once a week. Working with customer service is a huge hassle. I'm not sure if their agents are trained well enough to handle my requests. With all the down time, my team plans around not having access to reports available at least 2-3x a week for a few hours.

Pros

The data visualization features and dashboards are very strong. Additionally, our teams have states that the data management and security is strong.

Cons

The analytics are not as strong, and for more professional presentations, the visuals aren't as useful. Additionally, having better features to export dashboards into pdfs, PowerPoints in better formatting would be very helpful.

Pros

Reports are beautiful and can be customized in endless ways. Data integrations are numerous and allow companies to bring in data from a wide variety of sources. Data can be combined when otherwise impossible allowing for third party platform data to become more useful and provide further insights.

Cons

Pricing. Domo is very expensive compared to other platforms. Many similar software is out there now and is often times free or much smaller in cost. Domo can be very difficult to learn at first if you are not somewhat familiar with SQL.

Pros

Domo's ability to connect to ANY data source is extremely valuable for myself and my organization. We have around 15 different data sources (some of them local, not in the cloud) just in digital marketing alone, and with Domo we have been able to string all of those sets of data together for one true view of performance. The reports are visually engaging, and I can build dashboards that are useful for any job role. Prior to Domo, our organization did not have any type of advanced business intelligence reporting. The difference in decision-making is night and day.

Cons

The only thing I can write as a potential "con" is that if you are working with multiple data sets like myself, and do not have deep data experience, it can be difficult to string your data sets together once you bring them in. A working knowledge of data is helpful. I recommend using their implementation hours for this if you don't have someone in your organization with that skill set, the Domo implementation experts know their stuff and can get you set up quickly.