User Reviews Overview
About POS Nation for Retail
POS Nation is built to support retailers, including specialty businesses such as tobacco and vape shops, liquor, wine and beer stores, lawn and garden centers, hardware stores, convenience stores, groceries and markets. The...
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- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
CAP is perfect for managing a retail shop with lots of product and customers
For us, the inventory control is the most valuable. We have a bead shop with hundreds of small items that would be impossible to manage without CAP. We know what's selling, who is buying and when to reorder or put on sale to move out. We know what our overall financial position is constantly.
Pros
Back office is incredible - so nice to have access to everything that we do from purchasing, receiving, tagging, selling, reordering, customer history, discounts, special sales - I could go on forever. I can't imagine what more could be needed.
Cons
We started using CAP when we first set up our business over 20 years ago and have enjoyed the upgrades over the years. Now with the incredible support we are getting today it is wonderful. The program is sophisticated and with so many options it is so much easier to utilize more features with the new support available. I wish we had access to that years ago. I spent a lot of time with trial and error trying to utilize different features but now I can just pick up the phone and within a very short period of time, I've got my questions answered or problems solved!
Response from POS Nation
Diana,
POS Nation is lucky to have such great customers, like yourself. We cannot thank you enough for sharing your positive experience with our company! We are so happy to hear that you love the Back Office feature and the upgrades over the years. We are excited to continue working with you throughout the years to come!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Intuitive, comprehensive, easy to learn, with a great team behind the product to offer help!
5 stars from day one!
Pros
The whole system rocks. It’s easy to learn, the features are exactly what I need - I don’t think there is a single feature I would add. Checking customers out is easy, credit card processing is seamless, and the features, like the hot keys, discounts, and ability to examine the data and make decisions based on real time information is key to my profitability.
Cons
The only thing that I would alter is the search feature when looking up an item - the “search” button is above the entry field - when intuitively - most people go to their right where the return button normally is - it’s a small thing - but annoying when you’re in a hurry. When programming the hot “add” button - which intuitively you’d think would add a hot key - adds a “set” - you have to use the “change” button to add a hot key to a “set” - that is also a bit weird and not as easy to grasp when you’re starting out. It’s not a deal breaker in any way shape or form - as the hot keys themselves are an awesome feature - it’s just two little things that I find a bit annoying.
Response from POS Nation
Reviews like this really make our team proud. Thank you so much for your kind words, and for being a valued POS Nation customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Terrible team, horrific software and non-reliable hardware!
Pros
Great liars and getting customers onboard.
Cons
Terrible team, horrific software and non-reliable hardware! The system was sold on a lie. The features discussed during phone calls and via email did not match the actual system. They tried blaming the initial issues on the credit processing company but later learned that their software was not compatible when accepting EBT cash. Then the software upgrade (May 29, 2021) began showing the same error and froze both of my POS systems on numerous occasions. Instead of resolving the issue brought on by their upgrade, they asked me sign up for monthly service or pay $239 dollars.
Their keyboard has a mind of it’s on. At times the CAP lock is activated or the number lock. Their scanners are worthless. I'm being charged $200+ dollars for a wireless scanner that is available on Amazon for $100 dollars. Scanner reviews on Amazon clearly show that no one invested any time conducting a thorough research.
Lastly, it’s missing the automated decimal point and the change due does not disappear automatically when initiating a new transaction.
Instead of helping resolve their software/hardware issues I received an email from Will that they are cancelling my software service.
I emailed my concerns to [SENSITIVE CONTENT HIDDEN], but yet to receive any response.
Do you want to start your day asking yourself if your POS system is going to work or not?
Top POS Nation for Retail Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Good value for small business
Cap is very helpful, solves problems readily, have great features, like off site back up, and is easy to use and change as needed.
Pros
This software is easy to use, has a lot of features, and can be used in a limited way then expanded asfeatures become needed. Ability to sell misc. items not in inventory.
Cons
There is a lot of features, that I am not familiar with and take time to learn, but as a small business it is hard to find that time. Would like to be able to amend a sale after the fact(ie change a visa charge to a mater card without reringing, or unvoid a sale )
Response from POS Nation
Karen,
Thank you for your feedback regarding our POS System and service. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business. In regards to amending the sale after the fact, feel free to call our technical support team at 704-405-5089 and they can help walk you through this process. Thank you again and we look forward to working with you!
- Industry: Farming
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Love our POS System
We are a Christmas Tree Farm with a fairly large gift shop. We are only open seasonally and POS Nation is willing to work with us during the time we are open. This system has allowed us to have total control of the trees in the field, the number of trees sold, and aided us in knowing when to close the harvest. Our entire gift shop is now in the data base which allows for quick and accurate checking-out of the customers. We have also integrated our CC processing in with the POS system and everything works great! I can't say enough good about our experience with POS Nation.
Pros
How easy it was to enter the entire inventory into the system. The speed with which you can check out a customer! And the ability to run easy accurate reports at the end of the day, week or year!
Cons
I can't think of anything I don't like about the software. Anytime I have had a problem, the system had what I needed, I just didn't know how to use it. Customer support has always solved my problems and taught me what we needed to know. Or better yet, how to use the system.
Response from POS Nation
Thanks for the review, Phil! We're glad you're enjoying the software and find it easy to use.
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
By Far Best Customer Support
I did months & months of research on many (20+) different POS systems before deciding to finally make the switch to POS Nation (CRE). We have used 4 other systems in the past 37 years and I can already tell you POS Nation FAR exceeds any customer service and technical support we have ever received. It was a rocky transition (as expected) but support team and many others at POS Nation were extremely patient & supportive throughout the entire transition. If you are in need of a new POS system, I highly recommend considering POS Nation.
Pros
Customer & technical support have been top notch. We are a business that has used about 8 different POS companies over the last 37 years & have worked with numerous "support" staff from each company. Although we anticipated a rough transition period (as it turned out to be), the staff at POS Nation was there every step of the way. Specifically, customer support were all extremely patient & supportive throughout the month+ long transition.
Cons
A lot of the reports that are available are completely useless, whereas some reports that you would think are completely necessary for a POS system are not available... the most difficulty we have with the lack of reports involves Customer reports. One other CON to CRE is the Quickbooks Sales Pass. It is not as seamless as one would think when you are told it is "fully integrated with Quickbooks."
- Industry: Wine & Spirits
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Simplicity
Been using over 15 years, had some growing pains in first few years but it has been pretty rock solid for last 8-10 years. So easy to use and train new employees quickly. Every other POS I have looked at is overcomplicated and hard to use and follow.
Pros
Very simple presentation at POS homesceen in selling mode, simple operation for scanning, lookup and paying. Software has the few features that I need and so many others that I will never use.
Cons
Inventory sales history by item is not precise enough, needs to break down actual sales from transfers and damages. including transfers really can skew the actual sales history. Also spot checking Inventory is very confusing to teach and execute properly.
Response from POS Nation
Kenneth,
POS Nation is lucky to have such great customers, like yourself. We cannot thank you enough for sharing your positive experience with our company! We appreciate your 15 years of loyalty and thankful to have you as a customer.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best POS for Retail/Tavern Liquor Business
Pros
Great product. Easy installation and start up. Only POS to provide solution for hybrid business. We are a restaurant/Tavern/retail wine shop that uses the robust tag/label system as well as inside dining/bar business. Service from CAP has been great. Very responsive and good follow up.
Cons
Only Con we experienced was the interface to Quickbooks at startup. Our distributor didn’t provide instruction prior to install. We had Quickbooks operational prior to CAP which required a rebuild of Quickbooks after the fact. CAP customer support went above and beyond to help us.
Response from POS Nation
Joseph,
Thank you for your feedback regarding our company and our customer support. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We greatly appreciate your business.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
LOVE POS NATION
Wonderful- Highly recommend
Pros
User Friendly, Reporting, Inventory. The best customer service and IT support. Easy set up and the POS NATION teams care about you and your business.
Cons
Worldpay take 1-2 days to deposit funds from customers paying with credit cards.
Reasons for Switching to POS Nation for Retail
Best Customer ServiceResponse from POS Nation
TJ,
We are so happy to hear that you are enjoying your POS system so far specifically the reporting and inventory modules. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future!
- Industry: Electrical/Electronic Manufacturing
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Great bang for the buck
We have a unique environment here at ESI where we have an engineering & manufacturing facility with an employee cafeteria. There's only one register with a local receipt printer and a networked line printer for the grill/sandwich items. When we installed the software customer support listened well and understood so that it was quite seamless. Then, later when we added debit card support we ordered & received the correct card swipe terminal and were able to turn on the functionality very easily. When we've had network outage issues or had to change IP addressing POS Nation support was very helpful and was able to assist to resolve issues quickly. Overall it has been very good.
Pros
Organization, flexibility and customizability
Cons
The look and feel seems a little clunky...perhaps time for an upgrade?
Response from POS Nation
Thanks for the review, Jeff!
- Industry: Retail
- Company size: Self Employed
- Used for 1+ year
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Review Source
My first POS
For the most part, the service has been good. I accidentally ended up talking to someone on the east coast when I first began investigating the possibility of making this POS purchase, which is a challenge when I am trying to talk to someone on the west coast where I'm located. Anything that I need must be shipped from across the country instead of up the coast.
But the people are friendly and helpful. Even if they insist I watch the videos in order to learn more about the operation of the system. That would be much easier if I actually had speakers on my machine or a place to hook them up, but I do not. Watching the videos on my home computer do not help, as I cannot practice what I just learned.
Would I buy this again, knowing what I know now? Probably, although I think I'd do a little more research and ask a lot more questions first.
Pros
I purchased this POS machine and software in order to streamline our monthly sales and inventory. For the most part, it has met those needs satisfactorily. I like that I can look up sales info for specific days and track inventory during both the busy season and the shoulder season. Being able to spot trends is paramount to achieving success in any business, and that's one of the main reasons I wanted to use this software. Tracking expenses and profit/loss is also something I'm looking forward to doing with ease once I figure it out.
Also, having an machine that links up to our online store and keeps inventory current is a major plus.
Cons
Oooh, this is gonna be a long list.
It is not exactly user friendly or intuitive. Entering inventory is a pain in the neck. You must go through two separate screens in order to complete all the information on each item! I would much rather have a long list of things to complete on one screen than have to close out Style Matrix, go into Inventory Maintenance, find the item, fill in the missing details (part number, description for the price tags, web description, etc.) then print out the price tags (which is on yet another screen!)
Also, there have been updates to the software that make some interesting changes, including having items go missing from the database and when I'm trying to ring up a customer and the machine insists that the item is NOT in inventory and would I like to add it now (even though I JUST scanned a barcode printed out by my machine) is super frustrating. Sometimes I just need to scan it for a third time before it recognizes the code and the purchase can continue.
Also, the TS lookup is a hassle, as there is no way to tell if you're choosing the correct color or size in a style matrix situation.
Also, when you get your online store together, the categories and departments are the opposite of what they are in the POS, which is horribly confusing, and you cannot easily change categories or departments. Don't even think about deleting one of them, because that is one button click from disaster. It gets ugly.
Response from POS Nation
We appreciate the feedback, Karen!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My business backbone
Overall good experience. I depend on it as if it were one of my best employees.
Pros
This is the only POS I have ever used. It is the first and only one this family business has ever used. The point of sale works well as we have a large inventory for a small business. I have trained six different people to use it and have done well. The ability to generate reports related to sales for tax purposes and managing inventory as well as managing A/R is wonderful.
Cons
We have had some anomalies over the years that can not be explained. We have several accounts for individuals that generate a repeating sale each time I do monthly statements. I will name them ghost acct and discard them each month. Occasionally this will happen with an inventory item. The amount in stock seems to change by itself
Response from POS Nation
Michael,
Thank you for your feedback regarding our POS System. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We are happy to hear that six different individuals were easily trained on the system and also that our reporting functions are just what you need. We greatly appreciate your business.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
POS Nation tops the list
POS Nation offers great service. From the Rep in sales to the tech guys. They have always been polite, and quick with service. My only real complaint is that when I have an urgent call because a customer is waiting, I can never get through to someone right away. It can take some time for someone to get back with me. But when they do, it is usually handled.
Pros
I like POS Nation. The Cash Register Express software is pretty good but it needs more flexibility. Need easier flexibility to run comparison reports for year to year comparisons, comparing products, etc.
Cons
Cash Register Express needs more flexibility with all reports. Also we are a small business. Should have the ability to turn off requirements to enter passwords to do end of day and do backups.
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Simple POS system
Pros
It does a lot for the money. It has been easy for our store clerks to learn and use. They provide good support for a great reasonable monthly price.
Cons
Don't really have anything for what i least like.
Response from POS Nation
Daniel,
Thank you for your feedback regarding our POS System and our technical support. We pride ourselves on delivering service our customers can brag about, and it is great to know that we succeeded with you! We are also happy to hear that it has been easy for your store clerks to learn and use! We greatly appreciate your business.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Large, complex software
Expansion of existing Point of Sale system - new terminal and migrating from a single standalone installation to a server-based installation. Great technical support during the transition.
Pros
It gets the job done. Responsive sales team during initial contact. Excellent support while installing the product.
Cons
Complex user interface. Very complicated database structure
Response from POS Nation
We're happy you're staying in touch with tech support! Let us know how we can help with anything else in the future. Thanks for the review!
- Industry: Consumer Goods
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Support and ease of use top notch
Smooth. Wonderful.
Pros
The tech support is top notch; knowledgeable, available, and friendly. Integrating to this system from our old POS was smooth. I can’t speak highly enough of my experience with POS Nation. I can also say with confidence that using POS Nation has given me better data to help my business thrive.
Cons
We have had our system up for over two months and every hiccup along the way has been smoothed out through experience or tech assistance. As with any new software, getting used to it takes a minute. The clock in/clock out feature is very easy for my employees to forget, so we do not use this feature.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very satisfied long term user 25+ years
Basic 101 business needs.
Pros
All the basis features and daily reports
Cons
Product photos and emailing of purchase orders with the newest software is a big plus
Response from POS Nation
David,
We are so happy to hear that you are enjoying your POS system so far. Thank you for taking time out of your day to share your feedback with us. Please let us know if you need anything in the future!
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
POS Nation Technical Support Is The BEST!
POS Nation Technical Support is AMAZING! When the system gets hung up or any problem, they answer and have the system going or problem solved quickly.
Pros
The software suggested by POS Nation is easy enough for anyone to use and yet is able to keep up with our growing business.
Cons
The software requires you to create modifiers for so many little changes.
- Industry: Tobacco
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great product
Pros
Ease of use and what i wanted out of it! The customer service is the best part great people who know what there doing and i get my problems resovled all the time!
Cons
Cant send out mass emails! Nothing to be a deal breaker!
Response from POS Nation
Rony,
Thank you for your kind words regarding our POS System and also our customer service. We pride ourselves on delivering such service that our customers can brag about. Thank you for taking the time out of your day to write us a review.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 2+ years
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Review Source
My Review
The CAP support team are excellent. They are very knowledgeable and willing to assist with every problem that arises.
Pros
I have only been using the POS systems daily for the past 3 1/2 months. Prior to this I used is occasionally when I filled in for a co-worker. I find the Hot Keys to be very beneficial. Also, most of the reports are pretty easy to generate and understand.
Cons
Still learning all the features of the software.
Response from POS Nation
Kim,
Reviews like this really make our team proud. We are so happy to hear that you have found the Hot Keys feature to be very beneficial for you. Thank you so much for your kind words, and for being a valued POS Nation customer!
- Industry: Music
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
POS Nation Ain't No POS
We used POS Nation to sell several issues of the magazine from different locations. Paired well with our laptops and made selling very convenient.
Pros
POS nation is a truly complete point of sale system that is super intuitive. A benefit for beginning users to learn the ropes for retail/customer service cash handling.
Cons
After the initial trial period it's rather expensive; costing over $60 a month. With free programs available, that provide the basics, it makes POS Nation a luxury program instead of a necessity.
Response from POS Nation
Hi Eric,
We're happy to hear that you're enjoying your point of sale solution, and we appreciate your feedback. Thank you for being a valued POS Nation customer!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Easy setup and great support
Pros
Easy to use software and very helpful staff
Cons
Reporting could be customized further to include or remove information needed or unneeded
Response from POS Nation
Thank you for the review, Emily! We appreciate having you as a customer.
- Used Daily for 2+ years
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Review Source
POS Nation was the best decision I've ever made.
Pros
It helps me run my business! It gives me the information I need to make decisions. I know my best and worst sellers. I know my margins by department. I can run promos to get my customers back in the door.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
POS Nation Review
pos nation have the best best customer service i have ever see and the tech support is awesome
Pros
how easy to set up the software is easy to learn and operate
Cons
i do not have any fined i do not like least about the software
Response from POS Nation
We're happy to hear about your positive experience, Chris! Thanks for the review.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Great System for a Liquor Store!!
As mentioned above, getting the Iowa bottle deposit figured out was great. The Tech Support was great to work with. The POS system has a lot of great features that will be helpful in the future. I would recommend this system to any large or small retail business.
Pros
Has everything for my needs as a small Wholesale/Retail liquor store. It has a lot more than I need now but it will come in handy later.
Cons
Tech Support was great in helping figure out a way to get the Iowa bottle deposit configured as a tag along item. Works very good.