Primo Dialler Reviews

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Pros

The simplicity to get started was most impressive. I was up and running within the first day.

Cons

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.

Pros

The Pros of this software wasn't experienced.

Cons

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.

So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.

Several emails back and forth to find my account because "I did not exist"

Which to my surprise was crazy, because I was using the software not only a few days ago..

Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"

So I received an email address to contact.

I emailed and got a reply that this rep was going to be 'out of office for another two weeks'

So I emailed to original rep and stating the above

Then was told to 'call this number on whatsapp'

It was right here I decided to give up.

Primo Dialler your support chain is broken, fix it for the sake of future users.

I'll be going elsewhere

Pros

Its very easy to use and is really cost efficient compared to other systems out there

Cons

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Alternatives Considered

Connex

Reasons for Switching to Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.

Pros

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Cons

I liked everything. There was nothing I disliked

Alternatives Considered

6Connex Software

Pros

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons

No cons at all the company is great and good price compared to other dialler systems i looked at.

Pros

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Cons

As far as their services are concern nothing which i can think off.

Pros

Easy to use and the support team is really reliable and offers support immediately

Cons

have not had any issues yet with Primo, the support team are always ready to assist

Pros

It is an automatic calls and can get reports and analysist

Cons

It cant remove the calls already received in the same date

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Pros

The call quality and connect rate drastically improved from our current vendor. The customer support and development team have provided non-stop top quality for our customization needs. The pricing for products has provided 75% savings compared to our current vendor. Easy to use and our agents love this new and emerging product in the world of telecommunications.

Cons

There is nothing I can say that i didn't like.

Pros

Setup was a breeze, after the initial discussions, we were able to have our system configured and running in no time. Customer Service was Excellent, the staff were quick to address any concerns and answer all questions and render support. No downtime has been experience yet! Love it!

Cons

No cons at this moment. I really cannot think of anything to say.

Pros

The customer service aspect is unmatched , these guys are able to assist me anytime I have an issue

Cons

Haven’t found anything yet however a more robust crm would be useful

Alternatives Considered

RingCentral MVP

Reasons for Switching to Primo Dialler

I seen the platform before I tried

Pros

Very Easy to use and Very helping customer support staff

Cons

Reporting feature could have been betterr

Pros

It is very easy to understand everything about the interface even as a first time user and the response of the Primoteam regarding any help you might need are out of this world.
Finally, you can get your own customized the way you really want it with few additional payments to no charges.

Cons

Nothing.Everything about the dialler are magnificiently effective.

Pros

Simple and easy to work with the best dialler I have used and my sales have gone up the team try their best to make sure everything goes well the support team are brilliant thanks again guys

Cons

Waiting 24 hrs for number to change on the system but not a lot you can do

Pros

This is a great producy, very easy to implement and use.

Cons

To be 100% honest I cannot fault this product at all.

Pros

customer service pay attention to resolve any issues ocurred

Cons

some issues happen more than once, although they are solved every time gets to happen again

Pros

The ease of use, the fabulous support team available to me 24/7, and the PRICE!

Cons

Still a lot of features that I do not know how to use. Love love love all the options though. :)

Pros

it's good predictive dialler , previous dialler have I face that dialler answering machine issues and high minutes consume but in this dialler no answering machine issues and minutes consume. dialler and voip both are good ,

Cons

it's user friendly . anyone mange this software easily.

Pros

I like everything on this software. Especially uploading the leads and editing the leads content, it's so friendly.

Cons

i cant say anything, i like it. Really!!

Pros

The manual dial speed and hopper is very good and works really well overall. The way the contact details are displayed for everyone to view is very convenient for us.

Cons

No cons. Everything is brilliant and works great! 10/10!

Pros

Clean UI

Cons

None.

Pros

User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons

There is nothing to write bad about them but yes portal can be bit more user friendly .