Primo Dialler Reviews

Pros

The ability to get to my real time reports, monitor agents even when I am out of the office.. and most importantly track my team's performance on a regular basis without spending too much time sorting out data. The software allows me to be on top of my role.

Pros

The simplicity to get started was most impressive. I was up and running within the first day.

Cons

I was unable to customise the wallboard (or haven't figured out how yet).

I think it would be useful to be able to see how many leads are left in the dialler (and hopper) without having to navigate to the campaign tab each time especially If someone is just monitoring the wallboard and does not have access to the admin functions to reload etc.

Alternatives Considered

Genesys Cloud CX

Reasons for Switching to Primo Dialler

The initial contact with [SENSITIVE CONTENT HIDDEN]. Had he not made personal contact with me to discuss my situation I likely would have gone with ConnexOne.

Pros

The Pros of this software wasn't experienced.

Cons

Upon setting up and account - I couldn't login after being able to login successfully no longer than a week ago.

So naturally I thought I'd contact support thinking it would be an easy password reset - I was wrong.

Several emails back and forth to find my account because "I did not exist"

Which to my surprise was crazy, because I was using the software not only a few days ago..

Anyhow, a few precious hours were wasted, only to be greeted with a "You must contact your support admin"

So I received an email address to contact.

I emailed and got a reply that this rep was going to be 'out of office for another two weeks'

So I emailed to original rep and stating the above

Then was told to 'call this number on whatsapp'

It was right here I decided to give up.

Primo Dialler your support chain is broken, fix it for the sake of future users.

I'll be going elsewhere

Pros

Its very easy to use and is really cost efficient compared to other systems out there

Cons

There were a few extra things I had to pay for like an inbound number priced at £1.50 per month however including that it is still less than 50% cheaper than other platforms

Alternatives Considered

Connex

Reasons for Switching to Primo Dialler

Because it was less expensive and after my trial I can see that it delivers the exact same as the alternative products.

Pros

Great dialler system works how i want it too, works very really have a problem if i do have a problem the support team at Primo Dialler are next level fix any of my problem within a few mins.

Cons

No cons at all the company is great and good price compared to other dialler systems i looked at.

Pros

Our set up was easy and smooth. Not a single issue. Expected teething issue but had none. Support service is sublime.

Cons

I liked everything. There was nothing I disliked

Alternatives Considered

6Connex Software

Pros

Tech support is brilliant and always available. Easy to use, and great value.

Cons

I can't really think of anything that I don't like about Primo. It is superior to any other dialing software I have used.

Pros

Primo dailler are best in class , Very humble .helpful , quick, effective.. Wish you all the success...

Cons

As far as their services are concern nothing which i can think off.

Pros

Easy to use and the support team is really reliable and offers support immediately

Cons

have not had any issues yet with Primo, the support team are always ready to assist

Pros

It is an automatic calls and can get reports and analysist

Cons

It cant remove the calls already received in the same date

Pros

The team at Primo are great in and very response to queries and technical assistance . Always there to help and advise. I highly recommend them.

Cons

I have never had any issues with Primo and their team.

Pros

The simplicity of the interface and pricing is more than fair for the quality.

Cons

-Some integrations are a little time consuming, but it's to be expected.
-Support has to order your DID's and ACCID's, which takes 24 hours to be applied to your account. (Overall, that's not a huge issue if you plan ahead.)

Pros

I really appreciate Primo Diallers and team who helped me to get rid off problem of getting my telcalling team to work from home ,they provided me a solution which allow my whole team to start work while they are at home during lockdowns without computers .
I really love the mobile app and quality they provided me ,the software is easy to use and user friendly.

Cons

Nothing ,everything is available I dont think any cons available its my personal thinking

Pros

Very easy to and use. Uncomplicated user interface so you spend less time learning the system an more time being productive. The call disposition function is great for routing calls to the required departments based on call outcome.

Cons

The layout in the capture fields is too simplistic and cluttered, which makes it difficult to find information. Sometimes calls come through from the dialler after you've initiated the pause function and the call can't be ended until you either start a new call and end it, which will then end both calls or log out of the program.

Pros

Great customer support, highly responsive and can have problems solved in minutes.
Very easy to use
Great reporting system-ideal for large or small call centres.

Cons

Have issues regularly which impacts dialing time- although the customer support were quick to attempt to resolve the amount of issues can slow productivity down.

Pros

Very easy to use, My first time using a software like this on the admin side and I only had to call support on some very technical issues eg new head set on my home computer, I called support and got through to AJ and he made sure I was set up and stayed on phone to help with other niggly bits.

Cons

Theres no sms facility ?? Can we get this ??

Pros

Software and recording feature are very good

Cons

its slightly difficult to setup softphone on desktop

Pros

The product itself is perfect, but the support service is impressive which definitely makes it the best solution.

Cons

There isn't any negative issues with the solution as they make it work and fit the requirements.

Pros

Easy to use and very efficient. The customer service was also very good and reliable. I loved that I didn't need to have extensive technical skills to operate it.

Pros

I have nothing but rave reviews for the Primo team. The platform is simple & easy to use for operators with all the power you'd expect for admins.

Cons

I am quite used to more text based dialler and find the dialler quite colorful and large although I understand for most people this would be a benefit as it does make things clear but for preference I quite like text dialler with no pzazz.

Pros

Primo Dialler staff are very prompt in assisting my team.
The team is Innovative.
Resolution time is minimal.
Allows remote work to be a breeze.

Cons

What can be improved is the reporting feature. Automated reports

Pros

We are really happy with the support team, so far the best we have used. Primo team is very efficient and quick in responses whenever we need them. Thank you all

Cons

Ease of use & accessibility. The connect ratio is much better what we have seen.

Pros

A really Easy to use dialler with easy set up and a pay as you go option and great back up from the support team

Cons

There’s nothing I dislike about it. It’s basic but does the job we need

Pros

User friendly Portal, connectivity is without any error in line and overall they charge much low for VOIP services.

Cons

There is nothing to write bad about them but yes portal can be bit more user friendly .