Copper Reviews

Pros

It works as a plug-in for Gmail. That sounds odd at first, but it actually works great assuming most of your sales activity happens by email - because you can add contacts, companies and opportunities (and access all email history with those contacts) with just a few clicks.

Cons

The sidebar takes up too much space when working on a laptop with a small screen (so I turn it off).

Alternatives Considered

Pipedrive

Reasons for Choosing Copper

Recommendation of a friend.

Switched From

Trello

Reasons for Switching to Copper

Gmail integration

Pros

Copper has helped our company tremendously in regarding to time spent updating our CRM systems. We use to have to add all emails to the system, Copper automatically adds all the emails which has cut down on our administration time dramatically. It will also pull contact information for the internet, which also helps cut down time so the time can be spent elsewhere. Another favorite feature is being able to view the contact file in gmail when an email from that specific person comes in.

Cons

We wish that when adding notes into copper, there was more flexibility in regards to changing the color of the font or being able to highlight something within the note. Also, sometimes we have an individual in the system with more than one company but Copper doesn't allow you to add duplicate emails to multiple files.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Copper

If you have ever used ACT, you will understand why.

Switched From

Act!

Pros

The best thing about Copper is its seamless integration with Gmail email. I can automatically add emailing contacts to my account and see the entire history of past interactions with a customer in one place. I also love how I can add notes and reminders to each contact to follow up in a timely manner.

Cons

sometimes the search for contacts can be a bit slow. However, this is not a big problem and does not significantly affect the overall user experience.

Pros

What I like is the idea. This should be a great software. But the key features it lacks and the DISMAL support team make it not worth the money.

Cons

1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples:

a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just updating our email addresses - 3 TIMES before somebody finally said it could be done. The first two people just said that it was impossible. The third person said it was do-able but it required adding additional users, and deleting old users, which unassigned all the work.

Is it that hard to update a database?

b. When one user made changes to the opportunity stages, we lost several opportunities even though the software claimed that opportunities would just be moved to adjacent stages. What's the point of sales software that loses track of opportunities?? When I reached out to support they said: "Unfortunately, there is no way for us to recover any deleted records in your account if this is already been accidentally or intentionally deleted by someone. [in other words, this is all your fault, not ours] We recommend exporting your opportunities/records weekly so you have a fresh back up when you need." Again, what's the point of using your software if we are supposed to keep the data on our side and normal use of your software causes it to break? Dumb. Dumb. Dumb.

2. Reporting is totally sales focused and doesn't help at all with regular task and project management. There is no way to see which team members are doing their work, or to generate reports on average time spent on tasks. Some valuable KPI data is not available in the sales related reports, either. Like how about we get a report to show the average time to close a lead? There is so much valuable data that we simply can't access.

3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design.

Pros

The best feature of Copper is that it adapts the look & feel of Google apps. Being a regular user of Google Workplace & Gmail, it has resolved many of our concerns. Copper integrates directly into Gmail so we don't have to leave our inbox every time to seek its access. This helps us in saving time and getting more work done. Additionally, Copper is highly incremental in organizing data with least time and effort. It offers an excellent import feature for the mass upload of our client data not just from MS Excel but also from the other platforms like Salesforce & LinkedIn. Copper serves as a personal assistant for suggesting potential leads.

Cons

Copper goes dysfunctional at times while working with the Google apps. Importing data from other sources is a tedious and time-taking task all together. Loading time lags and search errors are frequent. Sometimes, extracting the relevant data is irksome via filters and it tends to impede our reporting process in the organization.

Pros

It is very user friendly, loads quickly and can be used on the go. I love that there’s an app that works smoothly on my iPhone and iPad. This makes us super easy to work on the go or to be able to access info when away from the office. I also love the copper extension that allows me to see if my clients have opened up our emails (it lists each date and time it was opened)

Cons

The only issue I have is that the Copper extension (not the software itself) sometimes marks an email as being read if I open it to link it to an opportunity. Not a big deal, I can usually rule out the “read” notification right after the email was sent because I know it was me. Any other reads are ones our customers triggered when they opened the email.
I also wish that the mobile app allowed you to view the customers numbers without having to select the “phone” or “call” option.

Pros

Our company uses the Google Suite of apps so integration with our current setup was extremely easy. We had a single implementation person assigned to our account and she was extremely helpful and responsive. Also the customization options were very useful.

Cons

The canned reports were not useful to us. We had to build our own through Google Analytics. However the Copper team have recently been upgrading their reports, with the ability to create custom reports now. It's much better.

Alternatives Considered

Dynamics 365

Reasons for Switching to Copper

The integration with Google is what sold it to us.

Pros

Copper is well designed, and very easy to use. It is logical and well laid out. I've tested 7 other products before Copper and they all were too cumbersome and hard to run.

Cons

I don't like having to retype the same address information into the program for a "Person" who I am Adding to a Company that already has that address information in it. There should be a pop-up that asks "Use same address as "Company Name?"

Pros

The integration with gmail is great. In our company we use google accounts, so using Copper extension; the CRM automatically update your contacts with the emails you send. It is very easy to maintain the leads updated.

Cons

The pricing was quite expensive. The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want to expend too much money. Sometimes they have discounts but they only last a few months.

Pros

Easy to set up and use, great UI. The tight integration with Gmail is really the killer feature for us.

Cons

If you accidentally delete records they cannot be recovered. Not good if you accidentally delete all your contacts and have not done a manual back up ..

Pros

I like that it syncs to my Gmail and automatically goes back through 1 year of communication to add all those emails to my connections with my contacts. The Gmail extension makes it super easy to add new contacts to my CRM and keep track of our conversations. It also makes it easy to keep track of leads and opportunities and what stage they are at. The Task function is nice how it adds to-do items to my calendar and sends me reminders. That is helpful so I don't forget to do things daily.

Cons

It's pretty expensive for only one user and many of the best features of it are only available for the higher pay level. Also, it's doable to use from Gmail on a phone but not easy. I wish the app extension worked better.

Alternatives Considered

Salesforce Sales Cloud and HubSpot CRM

Reasons for Choosing Copper

Mailchimp was really just my email list and I couldn't use it as a proper CRM to keep track of leads and projects, etc.

Switched From

Mailchimp

Reasons for Switching to Copper

Syncing to gmail automatically.

Pros

The UI is very easy to use and I like the fact that it tracks emails and you can see when customers open the emails. I like that you can log notes and also that it integrates with PandaDoc and MailChimp.

Cons

I feel like the speed of the sync could be improved.

Alternatives Considered

Salesforce Sales Cloud and Method CRM

Reasons for Switching to Copper

Copper (at the time Prosperworks) synced with GSuite and had a friendly UI.

Pros

We embraced Copper even though it was a little pricey for a small business and required us to commit to a year. Our main reason for using it is that everyone in the company has to at some points be a salesperson and we thought that a tool built for Gmail would be the best option.

Cons

When we started to seriously use the software for more than big contracts and started to reach out to a lot of prospects, the holes in the system were glaring. There are a ton of small things that just drove us crazy. We ended with tons of duplicates. To eliminate them you have to export to Excel, etc. Not fun and not realistic. Any mistakes during data imports caused all sorts of data problems. There is no automating of drip email campaigns. The navigation is so confusing. We spent a lot of time figuring out where we clicked to get to a particular screen and how to replicate it. I found myself being super careful to do the exact same thing every time because it shows leads, contacts, accounts and opportunities in an alternating left-right fashion that is just confusing. The absolute biggest is that there are no reports that give you any insights into how your email is performing, which is odd because they've written blog posts on the importance of doing so. All you can see is a running list of who opened your email or didn't. It is like looking at a terminal window for error messages.

Pros

1. Organizes leads, people, and anything for sales.
2. sends reminder emails about presentation or phone call.
3. cloud based, can be done anywhere
4. Task managment
5. easy input with enough infomration on clients. Sometimes find info on leads online.

Cons

1. Can't same attachments for emails.
2. Does not integrate with LinkedIn (App for LinkedIn mixing is terrible).
3. Not enough time to use because focoused on other things for small busines.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Copper

IT person at company wanted to switch.

Switched From

QuickBooks Time

Pros

Love this CRM as it integrates easily with Gmail. Good ways to customize the pipelines and customer management options.

Cons

Does take some time to set everything up and need to add on a few features to have it customize the way you want.

Alternatives Considered

Salesforce Sales Cloud

Reasons for Choosing Copper

Company was growing and needed a better CRM

Switched From

Freshdesk

Reasons for Switching to Copper

Gmail integration and cost.

Pros

I've used copper for a while now - it was called Prosperworks when I first started to use it. It was my first CRM and it has helped me get my marketing leads in order as well as showed me how to use a CRM. Since it has simple features it is easy to use and learn and once you get the hang of it you are able to understand bigger and more complex systems so I'd like to think of Copper as a gateway CRM. I love how it integrates with Gmail so that with just one click of a button on the side panel that shows up after you install the Chrome extension and you have the contact's information saved- which spares you the work of manually adding a contact to the platform. The filters are easy to use and the fields can be customized. They even have a "market place" where you are shown information on the contacts whom you've recently exchanged emails with and it gives you the option to save it to your list. The pricing is also reasonable, especially if your company is in its early stages.

Cons

The thing that I dislike most about Copper is the field mapping that needs to get done prior to importing a list of leads via an Excel sheet. If there is one error or if it doesn't recognize the information within a cell then it wont import it and it will give you a pop up window with the option to correct it right then and there. I've found myself fighting with it plenty of times because it wont accept what I'm writing and then I would resort to canceling everything and just deleting that contact from the list to add it manually afterwards just to get the import feature to work.

Also it is such a chore to import these lists, you have to click on so many menu items to get to the import function.

Pros

What I like most about Copper is its built-in connectivity to all things Google. Auto-logging calendared events, easily adding files to records from our Google Drive, using the Copper add-on to easily push data out to Google Sheets and then Google Data Studio...it's great.

Cons

I believe Copper needs to focus on tightening up existing features before rolling out new features to compete with other platforms. There's a delicate balance between building new things and maintaining what already exists and I feel that sometimes their focus is too dedicated towards building new.

Pros

The flexibility the software offers through customization and its automated workflows make both your job as an admin, and your everyday user's lives so much easier. It's also so incredibly easy to learn even on the higher technical end it isn't challenging.

Cons

A number of the support articles are very outdated, especially in regards to the various integrations you can make, but reaching out to support usually fixes this.

Alternatives Considered

Zoho CRM and Salesforce Sales Cloud

Reasons for Choosing Copper

The old program was just not cutting it. It wasn't mobile-friendly or as customizable as Copper.

Reasons for Switching to Copper

Customization, ease of use, and price

Pros

I like that I (theoretically) can see emails that were sent to a client even if I was not included, it makes it more helpful when I am trying to find information, or figure out what the status of a client is. The automated tasks are useful if you do them right.

Cons

It is constantly syncing and if you are a fast typer it will delete what you have written while it was syncing sometimes. That is incredibly frustrating. It's also not a totally intuitive system, it is obviously still in its early stages and therefore a little clunky. Also, if you are not an admin you have basically no power to add things that you might need in a sort of random situation. I have to go to my admin all the time to add things that I need, and maybe it is only for one client, but I need that field or option or automated task and I am not allowed to add it myself. You are unable to view more than one client in the small side bar of an "opportunity", and you are unable to see their names when just looking at the opportunity. Also the terms that they use are very salesy, and not very customizable or people oriented. The customization of how you view things also seems very limited. I like being able to view all my contacts by last name, that isn't really easily possible with this. It's just an adjustment but it would be a lot better for me if it was not something that I had to adjust to. It is web hosted so if you are not somewhere with wifi or data you can't access anything.

Pros

The GMail integration provided an effective way to manage and track interactions

Cons

There is virtually not internal reporting functionality or ability to drill down within the available reports to understand what's happening.

Alternatives Considered

Pipedrive

Reasons for Switching to Copper

GMail Integration

Pros

Relatively inexpensive.
Straight forward to use.
Customer support is excellent.
It has extensions to a good pool of add-ons.
It uses pre-existing things like Google Calendar rather than re-inventing them.

Cons

It sits on Google's G Suite so you have to buy that also.
It has extensions to things you have to pay for (versus free ones).
Has some quirks (below).
Has a lot of sales stuff (projections, staff etc) we do not need.

Pros

Copper was easy to use and get started with. It was great having it as a way to manage accounts and coordinate across my team and major step up from our previous tool.

Cons

Customer service was not good. Lots of minor feature additions would've made a big impact, but we also didn't get much support so many we just weren't optimizing the product.

Pros

Without Copper i would be loosing so much hair, that i would be bald of the amount of stress consumption i get to account all my Leads & Opportunities.

Cons

nothing

Pros

The ease of use and the seamless integration with Gmail.

Cons

I think the calendar function in combination with tasks can be improved a little with maybe colours and stuf, but maybe its already possible though, im not very technical so other than that not much!
I wanted to say send documents with the email but you actually did upgrade that so im happy!

Alternatives Considered

Salesforce Sales Cloud

Reasons for Switching to Copper

Gmail integration

Pros

The way I am able to view my opportunity pipeline

Cons

cant take time stamps of daily values and export