Jira Reviews

Pros

Jira has a strong SaaS-based offering that makes the administration and operation of the product simple and easy. The software has multiple options for viewing tasks (from project-task style to Kanban style) which allows different teams to be flexible and use different formats.

Cons

The difficulty of running the hosted version of the software with custom plugins is almost unacceptable for enterprise-grade software. The concept that enterprise project-management software requires dedicated IT assets to service and maintenance increases the overhead of the software to unacceptable levels. If a deployment requires a host, non-SaaS version of the software with custom plugins, reconsider.

Alternatives Considered

monday.com and Asana

Reasons for Choosing Jira

Trello was currently in use and another Atlassian product. The overhead of Trello and the lack of integration with different partner services made it a much less compelling purchase to continue to make.

Switched From

Trello

Reasons for Switching to Jira

While monday.com and Asana are strong contenders, the ecosystem around Jira and strong integrations platform make the Atlassian ecosystem more compelling.

Pros

The good thing with jira is its agility and scrum management. Jira provides solutions that enables team to build framework in whichever project method they wish to use. Agile tools like roadmap and report integration helps team to track projects in various ways

Cons

It's a bit challenging to new users because of its numerous advanced features and its cost is very high compared to other softwares

Pros

The ability to scale and automate is impressive

Cons

To setup and implement from scratch required unreasonable amount of time

Pros

Well Jira is always about tickets and assignment to people for me. Its easy for me to break down tasks and then assign to people and get it done on time bases. Also to see the situation of projects

Cons

Its a little complex UI but I will say Jira have a lot of features in it so being heavy or complicated is natural.

Pros

The most I like in Jira is the application tracking, bug tracking and project management. These all features are really impressive and usefull in real life to develop and track an application.

Cons

The Jira application has too many identities, so it not that much easy to understand. We need a proper on call training to understand the application.

Pros

Very feature-rich. One can find almost every feature, subtasks, how much of a task is completed, multiple people assigned to a task, etc.

Cons

Very complicated. My Technical Product Manager and my team members used to struggle with this software. So much information is flooded to the user that it becomes very very confusing.

Pros

What stands out to me about using Jira is how it adapts to our specific project demands. It's like having a versatile toolbox that can be customized to fit any project's unique needs. With Jira, we can collaborate seamlessly, stay on top of tasks, and ensure our projects run smoothly.

Cons

It can take some time to grasp the potential of the platform and its customization options. It's a bit complicated at first.

Pros

The feature I like about Jira is the issue tracking system. You can create and track tasks, bugs, and issues. Each issue can be assigned to a team member, allowing teams to have a centralized view of all project tasks and easily monitor the progress and evolution of the project. It's a great management tool.

Cons

What I like the least is perhaps the cost, which can be a bit high, especially for small teams or businesses with a limited budget.

Pros

The biggest advantage to consider for this software is the price. It is much cheaper compared to its competitors.

Cons

It must be recognized that its overly technical interface is not very easy to understand.

Pros

Jira is about the most complete project management solution you can get. I liked that regardless of the project type (from software development, to product management, to marketing plan) you can tailor and build tasks, kanban boards, documentation and use workflows in various styles to provide team collaboration.

Cons

The sheer amount of features and functions make the administration and configuration very daunting even for experienced IT managers.

Pros

If you are looking for a management system that is good enough to cover all your needs then Jira and the Atlassian portfolio is exactly what you are looking for. Every aspect of your workflow is infinitely customizable and perfectly integrated with their entire suite of software development tools. Once your setup is complete everything is easy and automatic for your team. The potential for boosted productivity is huge.

Cons

All the updates can be overwhelming. Great updates can provide users with additional features without affecting present ones but some updates are breaking and requiring you to find the relocated setting in order to configure what you want. That is adding to the already high cost of setting up a new project. If you have someone dedicated to administration then the rest of the team will have a great experience. This is a very powerful tool and that means it will take time to learn and properly manage it.

Alternatives Considered

Basecamp, monday.com, Wrike and Asana

Reasons for Choosing Jira

We simply outgrew Trello. If you require an easy and quick-to-set-up solution that will get you started within the hour then Trello is for you. Jira is the natural next step with easy migration and a similar workflow. It takes more time to set up so the question is whether you need the additional features. The only thing I am missing from Trello so far is the smooth keyboard shortcuts.

Switched From

Trello

Reasons for Switching to Jira

I was already invested in other Atlassian projects like Trello and Bitbucket. Better integration with Bitbucket was the deciding factor. The overall more developer-focused image and development tools available also contributed to the decision.

Pros

1) Releases/Versions:
Releases allow us to work in parallel on multiple efforts with the same team.
2) Parallel Sprints:
Same as releases, we are a lean team and we have to work on Product features and polish/bug fixes simultaneously.
3) Custom Filters: I like these the most!

Cons

They have taken out small pieces of functionality and made them separate products. These products are now paid and for those small pieces of functionality, you have to make extra purchases. e.g. Pages

Alternatives Considered

GitHub, Trello and Asana

Reasons for Switching to Jira

JIRA is complete suite for base requirements for development. If you are using Bitbucket for holding your repos then it makes the most sense as well. Atlassian has done a great job with a niche market of software in mind and even though it may seem like an overkill to use it for projects outside the engineering, it is still the best choice for engineering.

Pros

JIRA is a project management platform that definitely increases visibility and promotes collaboration, with multidisciplinary and even multicultural work teams. Jira organizes the planning and execution of almost any type of project extremely quickly, from large or large, where multiple tasks are supervised, and with a high degree of complexity, to flexible implementations that require simple and collaborative work.In this way, with JIRA we manage the entire execution cycle and even subsequent phases associated with evolutionary maintenance, roadmap, and support.

Cons

Jira is really intuitive, and its functionalities allow the successful execution of large or small projects, however, for the result to be impeccable, we must prepare all the team members and train them properly, and in this way we can expect a process without complications, on the other hand, the licensing may not be as flexible as other usable tools currently on the market but it remains in the average range.

Pros

1. It’s freeware
2. Easy to customizable
3. Perfect replacement of HP-ALM
4. Easy to MAnage Defects, requirements/User Stories and TestCases

Cons

1. We can search test execution based on Date=today , we need to use > or < operators (it’s defect in JIRA)
2. Defects can’t link to multiple EPIC.
3. No direct RTM report
4. Person must know queries to use the JIRA
5. Performance Issue

Alternatives Considered

ALM/Quality Center and Bugzilla

Reasons for Choosing Jira

Free Customizable Wider support as Test Management tool

Switched From

ALM/Quality Center

Reasons for Switching to Jira

Easy to use Cost Customizable Test Management tool

Pros

1. As a member of a Scrum team, I use JIRA by atlassian everyday and it makes it easy to collaborate.
2. JIRA by atlassian makes team collaboration easy especially when we are working on a common project.
3. One more think I like about JIRA is that it makes tracking my team's work flow easy like ABC
4. JIRA by atlassian is affordable compared to competitors in the same industry.

Cons

The customer support is not very responsive. I wish they would improve their customer support services.

Alternatives Considered

Workzone

Reasons for Choosing Jira

StoriesonBoard is expensive compared to JIRA by atlassian.

Switched From

StoriesOnBoard

Reasons for Switching to Jira

JIRA by atlassian is cheaper and more reach with features.

Pros

Project, issue, bug, task, and workflow management are all handled by Jira software. All phases of a project's development life cycle, from planning to coding to testing, may be managed from within the system.

Cons

Problems with the software cause the window to take a long time to load, and real-time updates and app integration are also areas for improvement.

Pros

- Task management: Jira offers a comprehensive system to create, assign, and track tasks, with built-in templates to simplify the process.- Workflow Configuration: Jira allows teams to customize their workflows to match their specific processes and requirements, with built-in templates to aid in setup.- Collaboration: Jira provides a range of commenting and notes features to enable easy communication and collaboration among team members.- Reporting and Project Tracking: Jira offers a variety of reporting and project tracking features, including real-time data, visualization options, and built-in reports to help teams track progress, identify trends and measure performance.- Alerts and Notifications: Jira provides real-time alerts and notifications to keep teams informed of important changes and updates to tasks and issues.- Access controls and Permissions: Jira offers role-based access controls to manage access and permissions for different users and groups.- Calendar Management: Jira has a calendar feature that enables teams to schedule and manage their tasks and projects.- Document Management: Jira provides a central location to store and manage documents, such as files and images.- Integration: Jira can be integrated with a wide range of tools and applications, Like Slack, Google Calendar, Google Drive, Trello, GitHub, Bitbucket, Microsoft Excel, Word and Outlook & Zendesk.

Cons

Jira is a powerful tool that provides a wide range of features to help teams collaborate and manage their tasks, issues, and projects effectively, but as it is a complex tool, it may require some time to set up and use. Also, the UI can be cluttered and confusing for some users, and the performance may be slow when working with large projects or many users. The mobile app may lack some features compared to the web version, and the reporting and analytics features can be limited. However, Jira offers many integrations, which can help teams to work more efficiently and effectively.

Alternatives Considered

Trello, Basecamp, monday.com and Wrike

Reasons for Choosing Jira

- Advanced features: Jira offers a wide range of advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools, which can be beneficial for teams that need more advanced functionality to manage their tasks, issues, and projects.- Scalability: Jira is designed to scale with the needs of organizations, and can handle large projects and teams with ease, which can be beneficial for organizations that are growing and need a more robust project management tool.- Ease of use: Jira is designed to be easy to use, with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online, which can be beneficial for teams that are new to project management or software development.- Cost: Jira is considered to be cost-effective solution for teams of all sizes, and the pricing plans are competitive compared to other project management and software development tools.- Integration: Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools.

Switched From

Trello, Microsoft Project and Basecamp

Reasons for Switching to Jira

Due to its advanced features such as workflow customization, agile methodologies, reporting and analytics, and integration with other tools. It is scalable and can handle large projects and teams with ease. It is easy to use with a user-friendly interface, built-in templates, and a wide range of resources and tutorials available online. Jira offers a wide range of integrations with other tools and applications, which can help teams to work more efficiently and effectively by reducing the need to switch between different tools. It offers advanced reporting and analytics features such as real-time data, visualization options, and built-in reports to help teams track progress, identify trends, and measure performance. Additionally, it provides support for Agile methodologies, collaboration features, customizable workflow, mobile app, and it is cost-effective. All these factors combined make Jira a powerful and versatile tool that can meet the needs of various teams and organizations.

Pros

We use JIRA online and it's dead simple to create and manage complex tasks. I love the ability to integrate with great packages like Confluence (which is SOOOO much better than Slack!).

Cons

Getting new employees up to speed on using the software is more time consuming that it should be. I'd prefer a more intuitive UI.

Alternatives Considered

Microsoft Project

Reasons for Choosing Jira

JIRA matches our software development process (which changed from Waterfall to Agile over time).

Switched From

Microsoft Project

Reasons for Switching to Jira

JIRA matches our software development process (which changed from Waterfall to Agile over time). I also like the flexibility hosted JIRA online gives us to add/administer users and tickets from anywhere.

Pros

The ease of use is such a timesaver. Also the many integrations with other attlassian products is great, it really saves a lot of time and it's a great as documentation.
Jira is the reference for software development team, and with good reason1

Cons

It can be costly and there are nasty sides on the licensing.
For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Although in some cases I can understand, in some other cases it makes no sense and it's really a barrier.
An other nasty side we experienced is the lost of investment when upgrading during a license term. We bought a license for 2 years, without any discount wrt the 1 year license deal. Within the year, we already needed to extend the number of licensed users so we had to upgrade the license. We then had no way to recover a part of the investment of the remaining time of the initial license ... never buy more than 1 year!

One last BIG negative is the recent forced move to cloud. We have always ran Jira and Atlassian products on prem. A recent decision by Atlassian is forcing the user away from the current on prem solution. This is simply not what we want or can. I'm sure this will be an issues with several European organizations where the move to cloud wrt GDRP is not that easy or not a company priority.

Alternatives Considered

ServiceNow

Reasons for Switching to Jira

Jira has better integration with other development tooling and is much more user friendly from UX point of view.

Pros

First of all I want to say Jira is DOMINATING the market. There is little that Jira cannot do which makes it a no brainer of everything most startups and companies will use. I love that Jira for the most part is a one-stop-shop for Engineering teams, IT teams, Knowledgebase, ticketing systems. You don't really see issues with using Jira until you get bigger. The fact that I can link Jira tickets to my Git commits and add confluence documents to my tickets and google drive files ALL IN ONE is ourtagious and its something my company loves inside and out.

Cons

Just like every software out there you cannot be perfect in all ways. Because Jira is a one-stop-shop the biggest issues we have is customization of Jira. Not because Jira cant be customized, but only because it can be customized so much that we need set Jira admins whos sole job it is to manage Jira for the entire company because of the huge learning curve because it takes so much time how to figure out even the littest changes to make our lives easier. On top of that, a big issues I see if that as you grow in Jira it is a money pit at times to have it scale with the company. At this point, we are so vested in Jira we cannot get off of it. Adding SSO, and Confluence, and CI DI, and all the features that they promote arent dominating their fields, but its like "Well.... We are on Jira and they don't integrate well with other software so if we want the best features I guess we will have to use all their software"

Alternatives Considered

GitLab

Reasons for Switching to Jira

Like I said, Jira is leader in the market for Engineering teams, it makes the most sense. Jira is the best software for startup companies needing it.

Pros

Jira is an excellent project management tool. It is the best option for bug tracking and agile project management. Multiple teams can use Jira at the same time leading to a lot of integrations. Teams including product strategy, product design, and product development can collaborate together leading to improvement in project. Each team can track their individual milestones, deliverables, and tasks using the filter and search functionality. If you are using an Agile Scrum framework, your daily standup meetings are well supported by using custom views. You can create your own custom views to discuss only the relevant issues of the tasks. This feature is time saving and efficient for a daily ten minutes standup. The other new features that make Jira a must buy are due dates notification, assignment allocation, labels, assigning priority levels to tasks, and developing epic links which displays the user story and the project progress. For Kanban framework users, Jira provides Kanban boards where you can turn on and off features that you want to display or hide from other members. Jira provides high flexibility with features that maintain the tasks and deliverable backlogs and these features are applicable to different frameworks. Sprint planning, releasing sprint, and organizing history is very organized in Jira. It can be used for any type of project management. Customer support is available for Jira, which is very helpful.

Cons

Jira has deficiencies on micro level. For a particular task, if you are maintaining the workflow, it is hard to customize the columns. Jira always displays all columns on a single view, more like a static view without scrolling. This leads to columns being smaller in width with smaller font size text, which sometimes become hard to read. Unavailability of scrolling leads to column being fit in a single screen browser. Pricing is also an issue. Jira is expensive and fits very well in the budget of big enterprises, but many for small sized firms it is a hard pass. Also, limited user excess to Jira makes it challenging to most small size companies. There is a trade off between ease of use and efficiencies. User has to have good knowledge of Jira navigation and customization before he can make the project management efficient. Customer support is helpful, but comes at an added price. Overall, customization, ease of use, and price are the biggest drawback for Jira right now.

Alternatives Considered

Quickbase

Reasons for Choosing Jira

Zoho projects had issue with customization, Many features had no connection and it was hard to keep up with multi-tasking. Integration features are very limited. Multi-team projects become a big challenge on Zoho. Overall, Zoho is not efficient for large scale projects.

Switched From

Quickbase

Reasons for Switching to Jira

Most team members had a good knowledge about Jira. We do large scale projects and Jira has been proven as the best solution for them. My previous experience with Jira was excellent and I personally preferred Jira over other tools.

Pros

I like how I can organize my team, so we're rowing in the right direction when it comes to software development. With Jira, it is easy to check the board for what the team is currently doing, what is not started yet, and what needs to be pushed across the finish line. It is honestly the best software out there for what it does. Backlog grooming is done well using this software as well. I like being able to customize swim lanes.

Cons

If you want to do anything more than just customize how many swimlanes you have on your active jira board, it gets complex really quick with ticket statuses. I often times cannot do what I want to do without going into a million screens to figure it out. And even then, I end up not having enough permission to do what I want to customize what is displayed when you drag a ticket from one column to another, etc. Nightmare.

Also, PLEASE PLEASE PLEASE Jira, get with the program and follow standard linking convention. If I link to a web site that is NOT on the same domain, open it in a new tab or window. DO NOT open it in the same browser tab. This is just wrong. Local links (same domain) can open in the same tab, but foreign links should open in a new tab. Period. It drives me crazy when I click on a link in a comment and I get busy and then wonder where my backlog went! This happens way more than I'd like to admit.

Also, one more simple game-changing request that the software currently doesn't do: When I'm backlog grooming, I'd like to group select a bulk set of tasks and figure out how much time estimate in aggregate they all are. Nowhere can I do this easily unless I literally make a fake sprint and shove them all in it. PLEASE add a summation at the bottom of the screen for when multiple tasks are highlighted, like how spreadsheets sum selected cells automatically! I should NOT have to go to great lengths just to see what several task estimates/story points sum to.

Pros

Jira is clean and it is simple yet powerful. You can use it for your basic ticket workflows from the get go and expand as you grow or the tasks you wisch to cover branch out. It is easy to customize the ticket views to contain the information you want to use and avoid cluttering. The Workflow editor is one of the most powerful I came across in all my professional career. It might not seem so much of an importance but believe me, when your business grows unexpected necessities will arise and you will suddenly be required to track tasks you never though about. Jira will have you covered and allow you to add different task types which traverse task-type specific phases and have corresponding stati. Also you have all the world of notification and responsibility tracking ping-pong covered as you go. Two further things are woth mentioning: First the Atlassian World (the Wiki Confluence and build system Bamboo and many other products) integrate flawlessly and it actually really makes using them fun. Jira is one of the tools, that make you smile when you are required to use it no matter the task to track, its jus smooth, convenient and above and beyond provides a rich ecosystem for free and commercial plugins even for rather exotic use cases.
Also, the license Model behind it scales fantastically. When we introduced it we were a small company with 8 people (we are now going strong towards the 200) and it was critical to keep cost for our tools reasonable. Jira got us covered.

Cons

When we scaled, the License was not as flexible in higher user tiers as it was in the lower ones. Also once upon a time an update went wrong and we had to invest a bucketload of time and brain power to get everything back up to speed. We did run jira on premise and hat some custom plugins so there might be some of the tripwires: In case you use plugins they must be available in the version you wish to upgrade to and this might require some research prior to updates. Also, you can make a science out of the workflow and notification configuration. In case it is not documented well when you do it it might get you into trouble.

Pros

- Manage multiple projects under one project in JIRA and works well for a complete program
- Email notification when any changes made in JIRA makes collaboration efficient
- JIRA board (Scrum Board) in JIRA and defining specific project JQL to filter the issues in JIRA makes it more user friendly for scrum masters who are managing multiple scrum teams in a program
- Automated dashboard creation and ability to create different charts makes it very easy for showing management rpeorting on different scrum teams progress in a sprint
- Sprint and version reports (out of the box) which provides burn down charts and which issues are lying in one state for more than a specific period of time helps scrum team to move forward and resolves impending issues
- Ability to link issues for dependency and flexibility to define SDLC life cycle for an issue on a board makes it very handy on any type of project

Cons

- No single view is available to see clearly how dependencies are moving forward
- There are times when single issue has to be given to multiple people like in pair programming one way is to create sub task but that is not an approach that was liked by scrum teams
- There macros / gadgets that comes with the JIRA product are very minimum they should add more gadgest for reporting purpose.
- Yes, there are different third party gadgets but sometimes those are not JIRA / atlassian recognized and for enterprise application and corporates using JIRA does not go ahead to deploy those third part gadgets on the server model.

Pros

JIRA gives me so much functionality out of the box. Within five minutes, I can create a board and invite my whole team to start working with me. It doesn't take long to customize your presentation of work to make it specific to your business. It has become the standard for the industry and with good reason; JIRA gives me everything that I need to track performance and ensure a timely release.

Cons

There are occasionally some annoying bugs that will present themselves, but it's never something that really prevents me from using the product effectively; usually it's an annoying UI bug that looks messy or ugly. For the most part, many of the people that complain about the product just don't know how to use it 'as is out of the box'. The more configurations you try to make, the more problems you can create for yourself. Aside from this, their customer service is quite lackluster and it often takes days if not weeks to hear back from support - usually the bugs are fixed before you even get a response.