Showpass Reviews

Pros

I wanted to express gratitude as it plays out in Today's current situation with covid-19 and the health and safety of event goers. I am purely a user and have not used my showpass account in quite some time. Aside from having excellent event purchase options and tickets to the best, I have seen what a positive position the company is taking to put some peace of mind to those of us scared by or impacted by the current coronavirus outbreak. This company is showing that we ( the clients) matter by backing ticket sales with refundable options or to back out by choice with virtually no penalty. Truly a step above by alerting their client list rather than by having us do the work.

Cons

I like the layout and in this particular review noted very positive aspects. As a user there are basic little things that might give me a sense of lesser satisfaction - pricing for events as an example-but there isn't anything on a larger scale at this time that bothers me.

Pros

We love the event setup feature and the reporting features. I also love that you can create different ticket types to really customize any event. I also love that this platform is local and our experience anytime we have required support has been great!

Cons

I would love it if we could copy an expired event as we host some events that are the same from month to month with a few slight changes in details. This might already exist but I haven't been able to find this feature on the app on my own yet.

Alternatives Considered

Eventbrite

Reasons for Choosing Showpass

We wanted to support a more local business.

Switched From

Eventbrite

Reasons for Switching to Showpass

We loved that Showpass was a local business and that a representative from their team called us in person to discuss working with them.

Pros

Everything is very easy to use including the app which helps with check ins and stats while away from the desktop

Cons

Not many cons. Some question take awhile to respond from reps but our main person [SENSITIVE CONTENT HIDDEN]
is amazing. Always hear back ASAP even over the holidays :)

Pros

I really enjoy the marketplace and how easy it is to add/remove items, in addition to being able to edit the system on the fly. The fact that is embeds into our website is amazing - never have to direct a person off our website. The new Facebook feature is interesting and I am looking forward to using it!

Cons

It can be difficult to navigate the back end, but once you know where everything is, it is easy!

Alternatives Considered

Cvent Event Management and Eventbrite

Reasons for Switching to Showpass

Ease of integration and tech-minded leadership. We are a technology company that supports commercialization of startups, and wanted to support a locally run technology company who are changing the way we handle registration in the events industry.

Pros

The ease of use is outstanding. Simple intuitive interface that is a joy to navigate. The support chat response is extremely prompt and helpful. A live body will call you if needed too ! Amazing - no other ticketing software even has voice assistance.

Cons

I only wish that everyone used Showpass - it would make my ticket buying experience a positive one. The competing ticketing software is costly and clumsy !

Pros

The software is intuitive. It makes the ticket selling, tracking and management so easy and efficient. I love the ability to check sales each day, offer discounts or incentives and the chance to message directly with customers who have purchased tickets.

Cons

I have not yet encountered anything about the software that I like the least.

Pros

User friendly platform, easy to navigate and any issues you may have are promptly sorted when you reach out to customer service. Had to refund a lot of tickets after the lockdown and Showpass was wonderful with helping me manage it.

Cons

The sizing with photos was an issue however the team was very helpful with sorting this for me

Pros

Easy to set up, I like the live event tracking for ticket scanning

Cons

extra fees. I hate that we are forced to use it because of agreements with the venues that we rent.

Pros

More features, much more intuitive dashboard, better reporting

Cons

Can be hard to understand all of the terminology - documentation is good but somewhat time consuming to comprehend

Pros

I love how easy it is to track and the implementation into our website and Facebook. It is so easy to direct people to the page

Cons

The punch passes are a little confusing to us. We are using credits but have not quite got the hang of setting them up. It is annoying that you need to create the credits and passes outside of the event and then again in the event you want to sell in

Pros

The flexability. If a feature was not available, the development team was very receptive to our feedback, and even implemented some changes based on what we asked for.

Cons

The backend could use a.bit more attention in the UI/UX department. It's not bad, but it could be better. It also needs better scheduling options for events, but that is coming soon.

Alternatives Considered

Eventbrite

Reasons for Switching to Showpass

We wanted to keep it Canadian, and we wanted a more local support team.

Pros

Showpass is honestly the easiest platform I’ve used in terms of being a user. Loved the checkout process as It doesn’t even require an account to be created and everything is done in a few “clicks”. Not to mention they had so many features that were very helpful given the COVID-19 event environment. We were scared of showing up to our event where people would all arrive at once and be overcrowded at the doors. Showpass has a feature where you can give the customer the option to select time frames (whether its 15-minute, 30-minutes, 1 hour apart) and select a time to arrive! Made it so easy for us to select the time frame we wanted and didn’t have to worry about overcrowding and capacity issues.

Cons

I didn’t come across too many cons per se but would have loved if their website had some informational videos on how to use various components as an event organizer! I’m always looking for videos on how to do things and this this would be helpful from an organizer perspective. Not that I needed it this time around but could be helpful for my next event I host.

Pros

Showpass is user friendly. Sending complimentary passes to our clients and partners is so easy! Its a feature that we love.

Cons

When creating an event that runs for more then one day; there isn't an option to create a daily start and end time. It can confuse customers if the start/end times are difference each day.

Pros

Favorite Showpass features include tracking links, Promo code tracking, time period reporting, stored historic data YOY, daily email updates and most importantly on-site support.

Cons

Struggled with understanding exactly how many tickets had been sold while selling in 2pk and 4pk bundles - we needed the ability to remove the parent ticket from the actual tickets that were being sold.

Pros

Very intuitive & simple for staff to use and very innovative solutions for event organizers to maximize revenue through
- merchandise up-selling
- ticket package bundling
- pay gated live streaming
- Facebook event integration
- Google maps integration

Cons

Website integration took a little longer then expected but overall worked out well.

Pros

I was using the Showpass platform to visit one of my favorite East coast attractions and purchased them through the Showpass integration on this company’s website. I’m sick and tired of having to make accounts for every ticket I purchase and was thrilled when Showpass didn’t make me create one. All I did was select my tickets, add a few contact details, input my credit card, and “BOOM”! Tickets delivered directly to my inbox. It truly is a breath of fresh-air to use software that works quickly and conveniently.

Cons

As a buyer the biggest thing I look for when using a purchasing platform is ease of use. Showpass gave me just that and for that… I thank you! Next event my firm hosts I will be using their organizer section and setting it up via their platform.

Pros

The software is user friendly, easy to learn, and adaptable to our needs.

Cons

Any time we have encountered even a slight hiccup, Showpass has exceeded our expectations and not only built a solution, but created something that helps us even more than we could have anticipated.

Pros

The overall ease of use and ability to have emoloyees sell tickets through the site is an outstanding benefit over every other site. The service fees are lower than any other site I've felt with and create alot more sales due to it being cheaper to sell tickets.

Cons

I have nothing I can list as a con about showpass.

Pros

Very user friendly system, the electronic tickets are convenient and customers like to use them, customer service is excellent, email campaigns work well

Cons

Paying for email campaigns is not something I am happy about, also it is frustrating when credit card fraud charge backs happen often and usually many weeks after a show has been settled without any word prior about the issue.

Pros

With Showpass if you make any mistakes you can go make and fix them without panicking about losing what you have completed. They make the process so easy that at the end you think to yourself “it couldn’t be that easy”.
I do have to say that I was very happy with their customer service, I have reached out to my rep several times after hours and they got back to me immediately.
Showpass makes the whole process easy.

Cons

There really isn’t anything I would change.
For me it’s all about how easy it is to use and customer service and they are exceptional at both.

Pros

The ease of teaching and learning this software. Very user friendly all around.

Cons

Lack of options for mobile at the time when I was using it most.

Pros

- Showpass has very useful features such as: bulk generating events, abandoned carts & emailing guests. These features stand out compared to other ticketing softwares I have used in the past.
- The Customer Support staff are quick to help out if I get stuck anywhere
- They are Canadian!
- The Facebook integration is unique and has allowed me to expand on my marketing efforts

Cons

Nothing too concerning, I wish I could expand further on their integration with Benevity (be able to offer more than 1 charity to donate to during checkout).

Pros

Ease of use and the staff are helpful when you need help

Cons

Sometimes it can be hard to find things but once you contact the team they get back to you quickly

Pros

I have used showpass for years. Its the only way I buy my tickets. Its fast and reliable and I never have to worry about waiting in line and missing my chance. Every thing I need to make life complete is one click away.

Cons

Honestly I can't think of anything that I dont like about it.

Pros

The platform isn’t changing every time I use it! I use the ShowPass software for 5 of our events and everytime I log in I know exactly where to go to find things.

Cons

With our events the scan process sometimes gets a little complicated because of the variety of ticket types. Those who use it regularly have it all figured out. I sometimes push the wrong buttons