Waystar Reviews

Pros

Navicure is absolutely great for daily reporting! There are various reports that can be review such as the daily productivity, rejection and denial type on your claims. You can work them by the denied reason, insurance company or the dates of service.

Cons

Some of the rejections reason/descriptions are not that clear and sometimes will need the help from customer service to determine the best way to fix however here is short wait time to get assistance. The rejection also sometime duplicate in more than on category but when one is completed it does remove it's self from the other categories as well.

Pros

I didn’t feel that their software was very useful.

Cons

The company is costly. There clearinghouse isn’t very effective with all insurances. I had to manually bill some insurances since their clearing house couldn’t do it. They charge you extra to find out about denials. When you have issues, you can’t reach customer service well. There customer service isn’t good with getting back to you. When you leave their service, they require 90 notice to get there money. When you give notice on April 24, they cancel you on 7/30 to get as much money as they can. By the way, my renewal date was June 1, but they still made me go to 7/30 to pay them. When asked to talk to a supervisor, [SENSITIVE CONTENT HIDDEN] in Customer Relations kept telling me that I had to pay up to 7/30 or could pay all 90 days fees now to be done on 4/30. I asked 3 times for a supervisor and didn’t hear from anyone. They just want money and don’t care about their customers.

Alternatives Considered

Reasons for Choosing Waystar

Switched From

Reasons for Switching to Waystar

Pros

Our Company has been converting our electronic billing vendor to Waystar from a large competitor in this space. Our initial rollout of hospitals began over a year ago. The conversions have been successful thus far. Our frontline users report an easier user experience and our core registrations/billing/collections system interfaces nicely with the Waystar product. We use Waystar for IN-Institution and in some cases PF-Professional electronic claims submissions & follow-up, ERAs, and Patient Payments. So far, the customer service has been better vs. prior vendor.

Cons

There are some Waystar system enhancements our conversion team has asked for which are being reviewed/addressed.

Pros

I like the ease of use. Offers several different functions for the providers office that allows us to streamline processes.

Cons

Every time I log in to the system, I have to agree to terms of use. There should be an option to agree to this in the beginning and not have to do every time.

Pros

For my company, this product offers revenue cycle management and auto insurance verification. Contracting with Zirmed has allowed the organization to speed up their verification process and provide visits to patients faster.

Cons

As with every service, the software is not infallible. Quite unfortunately so, since it is an accurate product. Where it fails is with insurances that are not verified or for those that do not reach the clearing house, the insurance processor has to revert to a manual process to verify eligibility.

Pros

I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

Pros

Waystar's Dashboard is easy to use and basic clearinghouse function is good.

Cons

Customer service is poor. When Navicure was purchased and became part of the Waystar product line, service was excellent. They were helpful, knowledgeable and you felt it was well work your money. Now it has become a self service vending machine that provides little assistance unless you spend considerable time on the phone. I have not had a correct invoice from Waystar for 18 months, the enrollment people do not follow up with the portion they need to do for enrollments unless you are constantly emailing and my main "pet peeve" is when you start a new provider, even if you call and set them up as part time, the first claim will automatically trigger them to full time and you must constantly stay on top to make sure you are not over charged. If you deactivate a provider license and a single old claim comes through, Waystar's policy is to IMMEDIATLEY ACTIVATE TO FULL TIME STATUS. This is for a single claim. They are absolutely not interested in customer service.

Pros

The process of selecting claims to bill and seeing what you've already submitted is easy and the ability to correct claims on the spot is such a time saver. We are able to see payments in about 7 days which is helping our practice stay financially stable

Cons

Some of the graphs are difficult to use but I didn't go through the entire training on that so that is on me.

Pros

Easy to use, and Track your Data, for Electronic Claim Submission, Remits and Patient Payments.

Cons

it is somewhat difficult to report on data for multiple locations at one time.

Pros

One stop shop, can submit claims, see checks, see claim errors, resubmit claims, still learning system, but customer service is always available to assist with any issues or questions which is greatly appreciated

Cons

going back and forth to different applications within the systems screens without having to log off, or timing out too soon, also if claims are worked, you should be able to color code so that you will know those claims have been worked and will know which ones need to be worked

Pros

Easy to use software. Great graphics. Fast responses. Great customer service. Great product. We look forward to many more years of partnership. Have not had any negative software or customer service issues. Navicure is always responsive in acknowledging concerns. Great product.

Pros

Ease of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim.

Cons

Sometimes not satisfied with the response from the customer support. But Customer support still get a 4 star.

Pros

The ease of use is great. I can review denied claims easily and correct right there. As Billing Manager I am able to see all biller's claims whereas they can see just theirs.

Cons

Some of the EOBs do not auto post correctly so we find we are manually posting those, but otherwise most do autopost correctly.

Pros

I love the dashboard, and rejected claim dashboard. I can make corrects and resubmit claims directly through waystar. it shows all the history. we can verify most insurances including medicare on waystar.

Cons

it take to long to receive the same/similar information back from medciare. other programs that I have used in the past the information comes back instantly. I don't think I have ever been able to get he information in under 5 minutes on waystar. also there has been many time the same/similar function was not working. I also wish there was a way to get the payments run in waystart to post automatically into our system and we need more auto options.

Pros

I use the product mostly for the monthly reports, it is really nice to be able to drill into the claims

Cons

I don't like that it do not link to our current emr

Pros

comprehensive payer list and easy function

Cons

extremely poor and slow customer service.

Pros

I do like that the claims go through a rejection process prior to being submitted to the insurance company.

Cons

The rejection messages given are extremely confusing. Very hard to figure out how to fix the actual problem.

Pros

Navicure has been an excellent partner in revenue cycle management. It's ease of use and intuitiveness is first rate.

Pros

I like the dashboard, it is easy to use.

Cons

Although the dashboard is easy to use, it takes awhile to figure it out.

Pros

Separates each client by system and shows individually and total rejected claims. Can see claims of all statuses at any point in time.

Cons

So many e-mails about every little thing and multiple each day. Really easy to cancel claims even if the problem was not fixed.

Pros

If you are a large practice, this program can save you time and money by simplifying the claims processing for you.

Cons

If you are not a large practice, this may not be the best choice. I have been on paper forms for quite a while and it is difficult to change.

Pros

what I like most about waystar/zirmed is the ability to perform most of the functions I need with one program, I can verify most of the insurances we use including medicare and getting same/similar information from medicare. i love the rejected claims dashboard and how I can sort to be able to notice trends. they show the claim rejected by waystar/zirmed and claims rejected by the payer. patient payments are easy to use to make payments and have the ability to email a receipt immediately for a payment you took. but what I like most about the patient payments is the ability to set up an autopay this can be done with ca credit card or through a bank account. there are so many great functions with this I cannot possibly write them all down. a new function that was added when they switched from Zirmed to Waystar was the homepage. it allows you to set a homepage so now when log in it takes me the remit tab where I can see payments. we use waystar as our clearinghouse and submit and receive claims, remits electronically and can autopost payments from waystar to our billing software which cuts down on time if we would have to manually post.

Cons

I would like to them to add a way to have an open-ended autopay. if we have a patient on oxgyen and it rents forever we still have to put in a total amount so at some point it will stop.

Pros

It is very user friendly. Their customer service has always been very responsive.

Cons

Medicare Secondary billing is clumsy. (Not a Con but) there are several features we don't need/use. They clutter up the dashboard.

Pros

This product is contracted with most insurance companies to submit Professional or Institutional claims all in one place. And, it also provides electronic remittances. Product is very easy to use and customer service is always there to help. We only use the product for claims submissions, remittances and patient billing. We don't use it for eligibility checks.

Cons

I don't like that we sometimes have to wait months for customer service to come up with a resolution for any claims issues we have. And, sometimes it takes weeks for a customer service representative to work on our cases. We also wished to would give us more details on patient eligibility, but they don't and so we don't use it for that.