Call Center Studio Reviews

Pros

Call Center Studio is easy to use and learn. We have been able to deploy 2 projects in the last year with complete help from the CCS team. They are very responsive and helpful.

Cons

The only complaint I had about the product was every disposition for outbound dialing required a scheduling. However, the CCS team fixed this after we requested a change.

Alternatives Considered

Five9 and LiveVox

Reasons for Switching to Call Center Studio

Chose the platform in order to deploy easily an utilize for small internal campaigns and projects to support the organization. For a fraction of the cost and ease of implementation we were able to do so.

Pros

very easy to use and economically inexpensive. I can get support very fast.

Cons

This software is under the minuscule. I've been fine for 4 years.

Alternatives Considered

Avaya UCaaS

Reasons for Choosing Call Center Studio

Because it's easy and cheap.

Switched From

Avaya UCaaS

Reasons for Switching to Call Center Studio

User support is very good. cheap and fast. The technical support team is very successful. very fast support. I don't have any problems. thanks.

Pros

I like the ease of use - it is quite easy to call and to follow up on previous calls done. Also like how every missed call is received via a voice mail message to my inbox.

Cons

So many connection problems. I call clients in Saudi Arabia and Egypt from Istanbul and I never know what to expect. Many days I would be lucky if I get to have a minute phone call with a client before he loses me or I lose him or I get stuck in a loop of the conversation and can no longer reach him. The connection problems really hinder my job and waste my time.

Pros

User Friendly, simple,
wide report opportunity, containing new technologies, accelerating

Cons

There may be information boxes in the menus

Alternatives Considered

3CX

Reasons for Choosing Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Switched From

3CX

Reasons for Switching to Call Center Studio

alotech is more useful, more modern, meets almost all my needs

Pros

best userscreen and very simple to use, users quickly adapted...

Cons

to be simple :) , The usage could have been a little more detailed and comprehensive.

Alternatives Considered

Microsoft Azure

Reasons for Choosing Call Center Studio

high price

Switched From

Microsoft Azure

Pros

When we first implemented this software back in 2016, Call Center Studio in Turkey was very helpful while setting up the account. We integrated all other inbound & outbound communication to it, we can customise many things & add rules. That's why we like it.

Cons

Interface for the user is a bit complicated. It should be much easier to find what you are looking for.

Pros

Strong customer support, flexible and easy integration possibilities, pricing. Alotech is best solution to build professional call center with low costs.

Cons

Custom reports. We're not usual call center and we need some custom reports. But, Alotech can not provide us with these reports. Unfortunately, a high development fee is required for these simple reports.

Pros

There is no complicate software. Because it is working on the cloud. Expert and professional company.

Cons

There is no anything I do not like.

Pros

speed is my most like about this software. when i want to call its quickly fulfill.
it is most important . thnk

Cons

useless is my least like about this software. I think I should create quick shortcuts for things I want to do.

Pros

easy to use, one the cheapest platform that a firm can purchase, and also its consultants are super to work with!

Cons

Maybe the main screen can be changed,

Pros

The Flexibility, easy to setup, easy to integrate, easy to use.

99.999999 availability, no downtime yet recorded since 2011.

Cons

nothing at all :)

the CCS meetups was once held in every month. Hope to see those days again :)

Pros

The most important feature of Call Center Studio, It consolidated many critical features in one solution, It has advanced ACD solutions + Call Recording + Call Evaluation + Callback options + Integration with many other + Advanced IVR solutions +Rapid Support!

Cons

They did a lot of things beyond my imagination.

Pros

I like helping, result-oriented, easy-to-travel, especially if your technical team needs help every hour, day by day, and it's nice to be ready to help you troubleshoot.

Cons

I know you are a self-developing company, but I think that there is not enough information about the system-related development changes and innovations. I do not like to be aware of innovations without asking or blending

Pros

I really like the Live Call Listening
It allows me to get a real-time assessment done on my representatives so that I can provide feedback.
The status change feature is also one of my favorites because it allows me to see who is having a hard time on their calls. My favorite feature is that I can customize my dashboard to see what stats I am looking for. That is amazing.

Cons

It could be a little more user friendly when it comes to reading the stats. It can be confusing if you don't know what you are looking at

Pros

I used systems like Avaya, Cisco etc and Call Center Studio replaces all those old, hard-wired and complicated systems. Best thing is the mobility, you can take calls in a cafe, park or in your home without any hassle. All you need is internet and a mobile device or PC.

Cons

UI can be made better in UX principles. It's super easy by the way but with the help of recent design principles it will be much better.

Pros

I do not use the software. My inner client uses it. Monitoring of calls on computer based on the information I receive from them. It is a nice feature to receive incoming calls over the computer without a phone, in my opinion.

Cons

It is very bad situation that this software does not work on google chrome browser.

Pros

usefull, language options, 24 hours support, they are constantly improving, system working nearly zero fault.

Cons

We dont have any like less. All is perfect with them since 5 years.

Pros

What I like best about this software is how simple it is to measure employee performance. It can also be used on mobile devices.İt is so important for pandemic.Furthermore, it is very simple to track incoming and outgoing calls.

Cons

There is nothing I dislike about this software.

Pros

integrations are easy to use also main panel is so simple. user friendly. But the most good part is customer support. they are all friendly and helpful.

Cons

sometimes I have some problems with operators when we are on call, but it's not a big deal. Alotech team fixes it quickly

Pros

The software is very eased to use, also very quickly can integrate with your web services. What I most liked is their customer support. Account managers are very close contacted and know what they are doing.

Cons

Detailed on phone payment page integration with iyzico payment was a little bit hard. Especially if you are a marketplace startup and want to grab payment on the phone, you will definitely need support for integration.

Pros

Easy to use, easy to manage and personalize, fast connection, can be integrated to any other third party applications

Cons

To be honest, I can say none for this question.

Pros

Reasonable price advantage, service support, lack of investment

Cons

I am satisfied with all the features I use

Pros

Providing accessible to callings from anywhere without "blockages"
Satisfying "default" reporting service

Cons

It is okay but merchant control panel can be redesign to be better

Pros

Very easy to use. Admin panel is user friendly as well. Support is awesome. Great reporting options also they manage to prepare customized reports.

Cons

Not crucial but an individual dashboard would be nice to have.

Pros

user interface is very easy and reporting is made easy.

Cons

I had no problem this program. min 3,5 years