User Reviews Overview

About GoFrugal

Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...

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Feature ratings

Value for Money
4.3
Features
4.4
Ease of Use
4.4
Customer Support
3.9

Browse GoFrugal Reviews

196 of 196 reviews
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Chhatradev
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/3/2021

User Friendly Software

Pros

User friendly. Cloud-based. Suitable for any size of Retail Business.

Cons

while viewing the report you must define specific data otherwise it will take a long time to generate.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
RAMESH
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2021

One of the best Retail POS in the industry

My overall experience with the software is so good. Its features meets our expectations.

Pros

This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.

Cons

It becomes very slow if the system is idle for a long time.

Response from GOFRUGAL Technologies

Dear Mr Ramesh,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Our technical person will reach you on the system slowness issue

Replied 13/4/2021
sunil singh
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
1
Ease of Use
2
Customer Support
1

2
Reviewed on 29/3/2023

selfies support team

i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist

Pros

1.quick connective with support team 2.many time they give quick solution

Cons

1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available

Top GoFrugal Alternatives

Mike
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/3/2021

Going frugal with Gofrugal

Pros

Extensive Built-in Features, support, and ease of use

Cons

Installation and upgrade time can be improved

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
ajay
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/9/2020

Smart Baniye

Pros

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons

Offer Management Feature is not upto the mark.

Kartik
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 12/10/2020

My Review

Superb!

Pros

It is a very simple software to operate. Very user friendly.

Cons

Customer support over chat can be challenging at times

Umang
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2021

Value for money.

Pros

Ease of use,

Godelight team was very helpful in implementing gofrugal.

They are good as gofrugal partner.

They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Cons

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Alternatives Considered

MARG ERP 9+

Reasons for Choosing GoFrugal

For new possibilities

Reasons for Switching to GoFrugal

Assurance by the partner godelight about the product was satisfactory.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
Swoyam
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 2/4/2021

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing...

My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Pros

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Cons

1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Alternatives Considered

TallyPrime and QuickBooks Desktop Premier

Reasons for Switching to GoFrugal

Features and Pricing

Response from GOFRUGAL Technologies

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

Replied 28/4/2021
Amal
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
N/A

4
Reviewed on 24/3/2021

A few suggestions that can benefit all your clients

Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.

Pros

I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.

Cons

Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.

1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Replied 28/4/2021
Verified Reviewer
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 13/4/2021

Best Software for Reatil

Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet

Pros

Support and Upto date Software Update as Per best in industry standard

Cons

Report designer should be added in product. It will allow us to design report as per customer required format

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
Gaurav
  • Review Source
Value for Money
N/A
Features
N/A
Ease of Use
2
Customer Support
1

2
Reviewed on 10/4/2016

Poor Design, Inflexible Service, Poor Retainership

I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.

The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.

The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.

The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.

Do research yourself or ask for trial and use it well before making an opinion.

Response from GOFRUGAL Technologies

Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this

Replied 29/7/2016
RAJASISH
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
2
Customer Support
1

3
Reviewed on 18/3/2021

ON LINE CHAT PROBLEM

VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.

ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE

Pros

NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.

Cons

NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT

Response from GOFRUGAL Technologies

We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings

Replied 28/4/2021
Bharat
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 29/5/2021

Support During Covid19

Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.

Pros

Easy Updation and Operations of this software is one of the best.

Cons

Very Few but as per staff support each and every problem seems to be minimalist.

Alternatives Considered

JustBilling, Stripe, MARG ERP 9+ and Zoho Invoice

Reasons for Switching to GoFrugal

Best in terms of money & support.
Vineet
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 13/4/2021

Very happy

Overall satisfied with the performance

Pros

Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.

Cons

Customer support executives are not very trained..there can be scope of improvement there

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
ONKAR
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 13/4/2021

POS SOFTWARE WITH BETTER POWERS TO SURVIVE

VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.

Pros

EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI

Cons

POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Replied 28/4/2021
Kajubi
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/3/2021

Gofrugal simple to use

Pros

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.

It has stock movement report status wch helps a user to indentify how product are consumed

Cons

Gofrugal is missing with mult tasking tabs

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
Musinguzi
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/5/2019

EXCELLENT BUSINESS MANAGEMENT SOFTWARE

That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful

Pros

1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)

Cons

Customised for over 48 business vertical

Devarpiran
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

3
Reviewed on 3/4/2021

Overall Ok

Pros

better than most softwares in market. but still need to improve a lot.

Cons

customer care executives are not trained well. they cant understand what we are speaking about.

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
Muthu
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/3/2021

Value for Money

Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.

Pros

Very user friendly, has numerous features and very robust. Online support have been great.

Cons

WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Replied 28/4/2021
GANESH
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
2

4
Reviewed on 2/4/2021

REVIEW FROM NEELKAMAL

ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG

Pros

CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED

Cons

INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE

Response from GOFRUGAL Technologies

We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

Replied 28/4/2021
Sanjay
  • Industry: Pharmaceuticals
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/4/2021

Product and Support

The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business

Pros

Billing and accounting is very convinient and the report generation is very useful for further analysis

Cons

Backup is very slow at the exit of the software

Response from GOFRUGAL Technologies

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Replied 28/4/2021
MEDHA
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 14/4/2021

RPOS review

its good and easy to use

Pros

Its easy to use. easily understandable. User friendly.

Cons

There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers

Response from GOFRUGAL Technologies

Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.

Replied 20/4/2021
Nooruddin
  • Industry: Business Supplies & Equipment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 31/10/2017

The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business...

Intelligent Data Analytics Feature
End to End solution in one software for Business

Pros

Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.

Cons

Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.

Manish
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 13/4/2021

admin

Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .

Pros

Simplest screen and User interface. It is simple to Operate.

Cons

Support have to improve as there is some delay in solution and understanding.

Response from GOFRUGAL Technologies

Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it

Replied 20/4/2021
madhusudan
  • Industry: Supermarkets
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2021

GOFRUGAL IS EXCELLENT SOFTWARE

I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Pros

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Cons

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

Response from GOFRUGAL Technologies

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Replied 28/4/2021
196 reviews