User Reviews Overview
About GoFrugal
Gofrugal POS is a hybrid point of sale (POS) solution that helps retailers across various industries, to manage their distribution and billing routines and automate financial transactions. The solution can be deployed either...
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- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
User Friendly Software
Pros
User friendly. Cloud-based. Suitable for any size of Retail Business.
Cons
while viewing the report you must define specific data otherwise it will take a long time to generate.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
One of the best Retail POS in the industry
My overall experience with the software is so good. Its features meets our expectations.
Pros
This product is user friendly and there is a lots of reports which helps us to take managerial decisions. Moreover Inventory management made easy.
Cons
It becomes very slow if the system is idle for a long time.
Response from GOFRUGAL Technologies
Dear Mr Ramesh,
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
Our technical person will reach you on the system slowness issue
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
selfies support team
i am person who do not know more about the software and bill printer and barcode printer and i am sure there are many like me and support team is good its makes the wing on our business but if support team is not good the investment on that is waist
Pros
1.quick connective with support team 2.many time they give quick solution
Cons
1.very unhappy by there selfies customer service while u buy the software that time they will fix all the problem but later on if your bill print has some tiny problem which they can fix in second , then they will tell you please connect the hardware person that is not their job ya we can understand it but while buy first time that time they install everything, i also check other software service like billbook ,vyapar and merc but they give better service2.do not take feedback while get all proper trainings3.training person in hurry by that he do not give proper training4.whatsapp service is not available
Top GoFrugal Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Going frugal with Gofrugal
Pros
Extensive Built-in Features, support, and ease of use
Cons
Installation and upgrade time can be improved
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Smart Baniye
Pros
Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.
Cons
Offer Management Feature is not upto the mark.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
My Review
Superb!
Pros
It is a very simple software to operate. Very user friendly.
Cons
Customer support over chat can be challenging at times
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Value for money.
Pros
Ease of use,
Godelight team was very helpful in implementing gofrugal.
They are good as gofrugal partner.
They are up to date with the software knowledge and changes made by gofrugal on daily basis.
Cons
There are few requirements not available at moment but those can be customised and feature request can be raised for that.
Alternatives Considered
MARG ERP 9+Reasons for Choosing GoFrugal
For new possibilitiesReasons for Switching to GoFrugal
Assurance by the partner godelight about the product was satisfactory.Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing...
My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.
Pros
1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours.
2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation
3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.
Cons
1. YouTube Videos are helpful to some extent but they don't update their help documents repository.
2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated.
3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"
Reasons for Switching to GoFrugal
Features and PricingResponse from GOFRUGAL Technologies
Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A few suggestions that can benefit all your clients
Overall, I'd rate the experience a little above fair. I have shared a lot of suggestions and the discussions are not being taken very seriously. Some essential features are still needed in the software which can definitely make this one of the best software in the industry. Some existing features are not complete and they are blunt. They can be improved by taking direct suggestions from the customers' experience. A recent happening was regarding the ORDER EASY APP. There were a lot of glitches in the app but it was very hard to commincate with you and I had to spend a lot of time and money to develop a new app with other company. I will be happy to share more views on the Gofrugal product and improvement suggestions over a google meet if possible. You may contact me over my email if you are interested.
Pros
I like the many solutions that this software has to offer. A lot of the solutions that come along are really great and make the work easy. A lot of the common issues being faced in the FMCG retail sector are already addressed in the software. Also, I would like to appreciate the kind and respectful attitude of all the staff, especially, [SENSITIVE CONTENT HIDDEN]. However, improvements are needed in a lot of areas.
Cons
Yes. Definitely. There are a lot of features that can be updated and a lot of other modern features are to be included as well.
1. A lot many offer management scheme exists. But majority of them are useless for HQ customers having central pricing and offer management. As we have multiple outlets, we are unable to work out offers for our customers centrally. Most of the offers can be set only in the RPOS which is not the way forward. Also in today's market offers using promo codes must be made available.
2. There is no real solution to handle damaged products. Practically, the process is a lot more complex one than just transferring it to a sub location and using the wastage entry module in the software. This creating a lot of financial trouble for us.
3. No way to bulk update Markup/Markdown price setting for products in HQ.
4. No way to identify the minimum/maximum stock level of the products as a variable. The minimum stock level for 20000+ products cannot be determined easily and varies outlet to outlet, product to product. These values must be picked up from the sales data of the product. Also, there is no notification or interface to know the stocks approaching zero and order them before approaching zero.
5. No way to print shelf price cards for products directly from the software after purchase entry so as display them on rack.
6. Big lag in solving issues. When an emergency situation arrives there is no point of contact to solve it asap.
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Software for Reatil
Best Product to maintain All your Retail business. They have very detailed software Billing to Balance sheet
Pros
Support and Upto date Software Update as Per best in industry standard
Cons
Report designer should be added in product. It will allow us to design report as per customer required format
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
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Review Source
Poor Design, Inflexible Service, Poor Retainership
I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true.
The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid.
The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable.
The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders.
Do research yourself or ask for trial and use it well before making an opinion.
Response from GOFRUGAL Technologies
Dear Mr. Gaurav,
We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store
You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons
We are eager to help you & solve this
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
ON LINE CHAT PROBLEM
VERY BAD.AT FIRST MARKETING PERSON WHO SHOWS DEMO BUT NOT AWARE THE KOLKATA OFFICE , WHO WILL ASSIST A NEW GUYS.THEN WHO CAME TO IMPLEMENT HE IS HURRY TO RETURN BACK.AFTER THREE YEARS I CAME TO KNOW THERE IS OFFICE AT KOLKATA WHO CAN GUIDE US.
ON LINE CHAT THAT SHOULD NOT BEAR PLEASE ABOLISH THE DEPARTMENT.THEY ARE ALWAYS SEND A YOU TUBE LINK WITHOUT LISTEN THE MATTER.I AM THE [SENSITIVE CONTENT HIDDEN] OF THE COMPANT WHO DEAL THE SOFTWARE,WE ARE BUSINESSMAN NOT SOFTWARE ENGINEER.FOR SUPPORT WE ARE PAYING YEARLY FEES.TODAY MORNING [SENSITIVE CONTENT HIDDEN] WILL NOT SOLVE THE PROBLEM AND INFORM ME TO CONTACT ANOTHER TECHNICAL PERSON .I WAIT TILL HALF AN HOUR NOBODY RESPONSE.MOST CALLOUS PERSON.
I AM FED UP TO CHAT SUPPORT.HORRIBLE
Pros
NOTHING NEW IN SOFTWARE WHICH CAN ATTRACT ME.
Cons
NOBODY ARE INTERESTED TO TAKE FEED BACK AND SOLVE IT AND ASK IS IT SOLVE OR NOT
Response from GOFRUGAL Technologies
We feel sad by through your feedback. We will get in touch with you to understand more in detail on how to improve our ratings
- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Support During Covid19
Sales,Purchase, Accounts, MIS Reports and all for keeping ourselves on track.
Pros
Easy Updation and Operations of this software is one of the best.
Cons
Very Few but as per staff support each and every problem seems to be minimalist.
Reasons for Switching to GoFrugal
Best in terms of money & support.- Industry: Apparel & Fashion
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Very happy
Overall satisfied with the performance
Pros
Inventory management has become very easy for us. Also, very easy for billing and managing sales returns.
Cons
Customer support executives are not very trained..there can be scope of improvement there
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
POS SOFTWARE WITH BETTER POWERS TO SURVIVE
VERY GREAT WITH CUSTOMIZATION AND SCALEUP OPTIONS. LITTLE DISSATISFIED WITH SPEED OF SUPPORT BUT SOLUTIONS ALWAYAS DELIVERED.
Pros
EASY FLOW OF ACCOUNTS AND SALE DATA AND USER ORIENTED GUI
Cons
POOR ACCOUNTING HOLD ON IMPLEMENTATION OF SOME FEATURES. NEED TO TAKE LONG ROUTE THAN PRESENT INACTIVE ROUTES TO MEET DESIRED OUTOUT IN ACCOUNTING. THIS IS CASE ONLY IN HIGHER ACCOUNTING USE. BASICS VERY SORTED AS IS A GSP PROVIDER.
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Gofrugal simple to use
Pros
Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules.
It has stock movement report status wch helps a user to indentify how product are consumed
Cons
Gofrugal is missing with mult tasking tabs
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
EXCELLENT BUSINESS MANAGEMENT SOFTWARE
That every customer who has used Gofrugal products doesnt can't move to use another software product. The reseach that was involved to develop Gofrugal software products is indeed wonderful
Pros
1) Excellent support 24/7
2) customized for over 48 vertical businesses
3) product features are very impressive and provides value for money
4) Gofrugal Team has a very proffesional customer relationship management team
5) Price of the product is worth ROI (return on investment)
Cons
Customised for over 48 business vertical
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall Ok
Pros
better than most softwares in market. but still need to improve a lot.
Cons
customer care executives are not trained well. they cant understand what we are speaking about.
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Value for Money
Helps us at a time we are growing and right now we are far more efficient and have nice tools for reporting and the support service is awesome.
Pros
Very user friendly, has numerous features and very robust. Online support have been great.
Cons
WIth all the features of modern pos software, this software is too good but it is locally installed in contrast to other cloud based pos systems.
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
REVIEW FROM NEELKAMAL
ITS OKAY. BUT SUPPORT TEAM SOMETIMES IS VERY SLOW. TIME TAKEN IS TOO LONG
Pros
CONVERSION OF CHALLAN TO INVOICES.
EASE OF USE IS OKAY
I HAVE NOT TRIED
Cons
INABILITY TO CONVERT JOB WORK PRODUCTION CONSUMPTION ENTRIES ARE NOT THERE IN THE SOFTWARE
Response from GOFRUGAL Technologies
We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.
- Industry: Pharmaceuticals
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Product and Support
The support of gofrugal is very good, we get our query resolved prompetly. and you keep introducing new features like cloud backup and mobile app is very good for business
Pros
Billing and accounting is very convinient and the report generation is very useful for further analysis
Cons
Backup is very slow at the exit of the software
Response from GOFRUGAL Technologies
Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
RPOS review
its good and easy to use
Pros
Its easy to use. easily understandable. User friendly.
Cons
There should be more video tutorials as software has a lot of features but cant be explored due to lack of knowledge. Provide more training helps to the customers
Response from GOFRUGAL Technologies
Dear Medha Joshi, Thank you for the review. We will definitely look into your feedback and add the self-help videos on the missing modules. Also we will plan for webinars in the upcoming weeks.
- Industry: Business Supplies & Equipment
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
The experience with GoFrugal was Awesome. As a partner, we feel comfortable doing business...
Intelligent Data Analytics Feature
End to End solution in one software for Business
Pros
Software Features
Regular Software Updates based on Market Need
Automated Support
Easy Self Help Materials as well Videos, to self learn the product.
Cons
Would be happy if they solved the problems, instead of following the processes in some cases. For Valuable partners like us, the trust is more important.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
admin
Overall it is value for money and simple to use. it is in detail solution and reports with mobile apps .
Pros
Simplest screen and User interface. It is simple to Operate.
Cons
Support have to improve as there is some delay in solution and understanding.
Response from GOFRUGAL Technologies
Thank you for sparing your time and sharing the review. We definitely look into your feedback and work on it
- Industry: Supermarkets
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
GOFRUGAL IS EXCELLENT SOFTWARE
I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT
Pros
INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT
Cons
MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER
Response from GOFRUGAL Technologies
Thanks so much for your feedback! We're really glad that you are enjoying our product and service.