Trainual Reviews

Pros

It does provide the user friendly that what and well designed interface enhance the quick working in the software. To create the training by selected the members through the software is amazing that makes possible to categorize the training and programs according to the needs of the member of the team. The possibility to make some edits on the categorization is stunning. The newly-joined member of our company in the entertainment department could enjoy the chance to adopt the skills and functions in a constant way that will make huge profit.

Cons

To be honest, I do not see any serous problem in general, however, I would tell that the new functions are extremely important. I would be happy to have the special access the learning platform like Coursera or Udemy that some member of our department could benefit from these selected courses. Besides, I want to express my concern about lack of customization possibility that could result in the time saving in the work process.

Pros

I found that you can easily make corrections, adjustments and complete changes to my documents, allowing them to grow with company.

Cons

I sometimes need to access areas that are restricted to me. I request access, but the [SENSITIVE CONTENT] is slow to respond (that's not your fault).

Pros

This software is a great idea and has several successful functions. It allows businesses to save time by having a program that is able to store several videos and passages that explain how to complete certain tasks or use different applications. It allows businesses to update information as new things arise or update, which is extremely effective for a business as times change frequently.

Cons

Formatting is difficult to use. For example, users are not able to edit their own typefaces or sizes of text, which is necessary when trying to organize things effectively. Also, when copy and pasting text, the format totally changes and does not resemble what was copied. This adds several minutes onto accomplishing a task, as you have to go back in and change the formatting several times in order to get it to look the way that you want.

Functions are difficult to use. For example, we have been using the embedding feature through Vimeo. This took several hours to try to get all of the videos embedded because the page kept crashing and would not load the videos. The videos were about 30 seconds to 2 minutes long, so not long at all. I had to log out and in several times to get some of the videos to load properly. This took several hours of time which was extremely frustrating and inconvenient. This is an essential feature for our business as we are teaching employees how to complete different tasks or use certain applications.

The customer service chat function is difficult to use. I appreciative the quick response from agents I have spoken to from Trainual, but it is often times difficult to type out issues in a chat. I think it would be much more effective to have a Customer Service number in which users can call and be able to talk and explain their issues.

Alternatives Considered

Lessonly, Waybook and Totango

Reasons for Switching to Trainual

Trainual seemed to have better formatting and functions at the time than other competitions we had looked into. It also seemed to be efficient and effective for sharing and teaching others how to use it's functions.

Pros

Passing knowledge onto our customers is of the utmost importance to us, thus our team members need to be provided with quick access while they're working live to access these situations with quality solutions. Having Trainual open and accessible during the work day is key to achieving that!

Cons

I honestly cannot say a bad thing about Trainual. My only point of improvement would be to allow for a directory that does not need to be accessed teamwide for its creation.

Pros

As a remote company, Trainual provides a one-stop platform for all training material. I like that I can add written materials, videos, and images/documents to create a cohesive and user-friendly training resource. Using Trainual allows our company to keep training consistent and gets our new hires trained much more quickly. Instead of pulling a team member for one-on-one training for the basics, we can get them started on Trainual, then transition to on-the-job training much more effectively.

Cons

There are certain features that would make assigning tasks more efficient but with the proactive updates, I expect Trainual will come up with a solution soon enough. I would like to see where I can create profiles with the subjects needed for each role, then assign users to the role instead of assign each individual subject.

Pros

I love how easy it is to understand and learn to use. The staff that helped set up the software with us was very in depth and helped us understand how to best use this software to its full capacity. It also has useful reports that have greatly made progress tracking a breeze.

Cons

There is a completion report that shows your progress vs the whole company's progress that sometimes shows a near completion on the material assigned to you even though it shows all the material you are assigned to as complete. It is very minor.

Pros

I love how easy to use the systems are.
Everything is very clear and user friendly. You do not have to be administratively inclined to learn and get good at using Trainual and it's systems.

Cons

I don't have a lot of complaints about Trainual, other than when linking a document into a process step, it reduces the size significantly so it can be hard to read. But that is a small detail on the larger scale of amazing products and user interface!

Pros

One of the issues with working for a company that is constantly hiring is making sure each new member of our team has all the information they would need in order to excel at their job. Trainual allowed us to organize all information into one area that can always be used as a guide when unsure how to proceed or if an employee just needs a refresher on a certain process.

Cons

Setting up each topic and learning the software was a little confusing at first but after some exploring of each feature it is pretty simple to organize what you need

Pros

Training and onboarding can be a difficult process and knowing which way or in what direction we want to begin the training can be the most challenging.

With Trainual, it gives us a clear path to take with our trainees and allows us a chance to show them the step-by-step processes while keeping each topic relevant to the tasks at hand.

Updating processes is easy and keeps everyone involved. It makes cross-training easy as well and allows the company to work efficiently as everybody knows the basics and can help take over for others who may be absent, on leave, or just overloaded.

Cons

There weren't many features I was disappointed with. I've been very satisfied so far.

Pros

I stumbled upon Trainual while searching different products. It has really helped me with teaching management how to run my business. It's easy to use and has awesome features. My favorite feature is the Loom integration so I can make screen recordings to display how to take care of certain online/computer tasks. I also love that I can add GIFs to the training for fun.

Cons

I had a small technical issue that was due to the size of the display while using Trainual, so I thought I had lost the ability to use Loom right in the program. However, as soon as I got in touch with Customer Service, they were easily answer my question. So, what I thought was an issue, was an easy fix!

Pros

There are many things that I like the most about this software that have to do with features, but I think the features would not be useful if the platform wasn't designed with a foundation of a solid understanding of how small businesses function and scale. So, to start with, I love the philosophy and approach of Trainual as a company and the team as humans. Trickling down from there, the platform is designed that way - it is clear it is flexibly designed, but kept intuitive, and thoughtfully updated with feature requests that have the greatest impact across their users. The organization of the content makes it easy to jump right in to get something created along with the template gallery helping to streamline it all.

Cons

I have two suggestions that are specific to how we use the platform, and I have submitted these are requests so I know they are in the hopper: 1) make the directory accessible through the mobile app. Often times when we hire new people, that is what we want them to be able to access and they are doing everything from their phones before they are in our workplace. 2) update the time stamping to track each time a subject/topic/step is completed for each employee. More Specifically, when you have to provide documentation to the department of labor for unemployment claims they may request evidence of the days/times that you asked someone to complete and then review a policy. In trainual, only the reviewed date is saved so you lose the evidence of the initial completion date. We have been in this pickle twice, and I would like to not to have to track all completions and reassignments outside of Trainual for compliance reasons.

Pros

We have high turnover and being able to make initial training part of the hiring process have helped us weed out applicants who are not serious. It also provides a great way to get people to complete training before being eligible for raises and promotions. I like how I can track the progress of my team, and quiz them to ensure comprehension, as well as the different media I can implement to help drive home certain points.

Cons

The pricing model that does not include all of the features unless you pay the premium right off the bat. It takes a long time to get all of the systems into Trainual, and I am not able to release it right away to my team so I didnt want to pay the premium if they were not going to be able to access the features right away. I will probably upgrade to the premium later on and revamp my lessons, but I am a bit conflicted about having my team go through re-training at that point just to see some flashy new features that I would have liked to implement at the beginning.

Alternatives Considered

Teachable and Google Drive

Reasons for Choosing Trainual

Because of the ability to track and quiz applicants and team members and make a more user friendly portal for them.

Switched From

Google Drive

Reasons for Switching to Trainual

It seemed to be the best fit for our company and it was recommended by moving companies in another market that use it.

Pros

Love that we are able to contain all important training materials both internal and client-specific procedures in one easy to use platform

Cons

The search function could be improved. Like if I searched for a specific procedure for a hypothetical client named "Red" the search function will more than likely return values for other procedures that have the word "red" somewhere in the procedure. The first results should be based on of trainual name not what is contained within the body/text of each trainual. Causes lots of issues for us as our company name is Longs Peak. The word "peak" is commonly used in the investment industry both as a way to describe the market and also is used in a lot of different firm names.

Pros

This software is well organized for learners, users and managers. Team members love that it can be used on their mobile phone for learning and to reference material when needed. I love the search function! I also appreciate that Trainual has stayed responsive to rolling out new improvements.

Cons

I wish there were more interactive activities available for the users. We use it heavily as a learning system, as well as a place to document SOP's, and we miss some of the interactive features that we had in other programs like Nearpod. The loss of this is still worth it to have the streamlined design and reporting features that Trainual offers.

Pros

This has enabled all employees to have access to training, reference and libraries of company resources. It makes onboarding and training quick, easy and less stressful.

Cons

The sections could use some flexibility for customizing for our company reference areas. SOP's vs. Policies vs. Training vs. Documentation. It gets confusing where to put all of the stuff. I also don't even know much about some of the features in the Trainual from this survey. Finally, if you want to become an absolute invaluable resource that we can NEVER live without, then assign a rep that we can work with to maximize and assess usage and direct us on how to manage, organize and leverage the tool. I would pay extra for a year or two of support/success service with an assigned rep that gets to know my business.

Pros

I like the user-friendliness of the application interface & the ease of delivering a seamless, high-quality user experience. I appreciate the solution's flexibility, allowing us to leverage it as a LMS & a KD. Based on budget, this solution was a solid win for us.

Cons

I was not a fan of the lack of user & content data provided. I would like to see more robust reporting on user data, internal SEO data & content efficacy. For example, it would be beneficial to be able to see data on content access frequency, average duration on-page, most frequently searched key terms, ranking info, top viewed content, etc.

Pros

Trainual allows you to easily create a way for your employees to learn of a new subject and then they can take a test to get tested on their knowledge of the subject after going through the training materials. For our large company, it allowed us to get our employees certified, so that we felt confident that they knew the new information on the new product we were rolling out.

Cons

There are no cons that I have been able to find.

Pros

Simple to use once you integrate LOOM. Once everyone starts using it the ease is even easier.

Cons

It would be great to be able to track overall training flow or steps with training candidates with both in-person and online training all on the TRAINUAL platform.

Alternatives Considered

Rise and eloomi

Reasons for Switching to Trainual

Ease of use and mobile app capabilities.

Pros

Some things that I love about Trainual are the features where I can add media like videos and gifs.

Cons

There are a lot of ideas I have that would make Trainual more effective. For example, being able to play the videos right in Trainual without having to click a link and open a new tab. COLOR CUSTOMIZATION! I hate the light gray color for all of the buttons (save, next, etc) I wish it was literally any other color. But if it was customizable that would be even better. Also when creating a test there NEEDS to be an option to select how many questions/possible answers for a given test. Clicking “new question” every time and then clicking “new answer” 4 times for each question is just way too time consuming and outright annoying. There could also be different types of quiz questions! What about definition matching or something else more interactive than multiple choice. And I wish you could turn off the feature where it shows the User what they got wrong. And the “essay” exams are NOT FUNCTIONAL because there is no way for the Administrator to review and approve the submissions. It just says 100% no matter what they write. For the Quiz portion of Trainual I rate it a 2/5. There is so much more development that needs to be happening here. Otherwise it’s a good platform.

Pros

Trainual is far and away the best value for any platform we have used. It's hard to determine what's more impactful, the cost savings or the added revenue generated from staying organized and properly training our people. I strongly recommend this tool to anyone wanting to scale their business in a healthy and sustainable way.

Cons

The cons I experience are items the Trainual team is working on developing. Not many negatives to this technology.

Pros

I love how easy it is to use and stay organized and help others get trained.

Cons

I wish there was a search bar that when a keyword was input, it would show exactly where in the modules that keyword shows up in a list. That would be super helpful in updating old information once it's not relevant rather than having to go through all modules to see where information may be outdated.

Alternatives Considered

Basecamp

Reasons for Switching to Trainual

We also use Basecamp, but are hoping to ease out of it eventually.

Pros

Trainual has been great for getting us organized and having all our policies in one location. Assigning subjects and ease of use for employees has been really helpful.

Cons

I would like a signature page option for the agreements and handbook acknowledgement receipts.

Pros

As a training coordinator it gives me flexibility. It does not replace face to face training. But is an addition to the training program. It allows members to complete training on their time and gives us the ability to easily update said training.

Cons

The initial roll out was a little confusing for members who aren't computer literate. But it didn't take much training to get them up to speed.

Pros

I can create one training video with screen narration and push it out to my different teams rather than having to train each person individually.

Cons

It's definitely hard to get started making content. But that is more on the user than the service. Make sure you set aside time to work on this!

Pros

It's simple, pretty, and functional. No real complaints.

Cons

There are some nitpicky features and functions that I wish were available or that don't work quite the way I'd want them to. The search functionality gets on my nerves sometimes as it seems to load exactly the search result I'm looking for immediately but then a second later SEVERAL results load and the one I actually want (that's most relevant) jumps further down the list. If you are a speedy clicker and try to click it before the rest of the search results load (like me), it will take you to something completely different as the rest of the results will load right as you click. I do like that it *has* search functionality and when we have had to make wide-sweeping changes it is really nice to be able to hit the enter key and see not just results in whatever category you're in but in every aspect of your company. We have used other comparable software in the past and have never had true search functionality like this before.