User Reviews Overview
About CloudTalk
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction...
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- Industry: E-Learning
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great IVR & solid value
Very positive! Sending the high-five to their team.
Pros
Besides having like every feature of the contact center available on the market, we like the easy-to-use interface, their team (especially support) and the pricing is better compared to the competitors.
Cons
The mobile app could be improved, but we prefer the desktop app anyways.
Reasons for Switching to CloudTalk
Best value for the pricing, solid support- Industry: Leisure, Travel & Tourism
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great product and fantastic support!
I can say 10/10.
They have all that we need, and, in addition, they offered me great opportunities. a recent one was an article in their customer experience section.
Pros
The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As we are already integrated, my favorite features are the interactive voice replies, missed calls, and the statistics we can use to improve our decisions.
Cons
The cloudtalk team is improving along the way. We have experienced some temporary bugs.
Alternatives Considered
TwilioReasons for Choosing CloudTalk
The hardness to communicate with Twillio and to obtain support for our desirable functions.Switched From
TwilioReasons for Switching to CloudTalk
Cloudtalk team was more responsive and quickly introduced us to all the features we were looking for.- Industry: Outsourcing/Offshoring
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Unreliable tool for small businesses that do not work 24/7
Pros
The waiting time for the phone lines is short. That is the main positive thing
Cons
Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the middle of the night, without asking/advising their night-users about itCustomer service is awful.
Alternatives Considered
RingCentral MVPReasons for Choosing CloudTalk
Cloudtalk includes an option for SMS'sResponse from CloudTalk
I'm sorry to hear about your disappointing experience with us. It's always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn't live up to your expectations on this occasion.
I'm thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please reach out to us at [email protected] to discuss how we can make this right.
Top CloudTalk Alternatives
- Industry: Information Services
- Company size: 2–10 Employees
- Used Weekly for 6-12 months
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Review Source
Easy-to-use and intuitive call center software
Pros
Cloudtalk is a very easy-to-use VoIP calling tool that is saving us time when it comes to the time it takes us to make calls. Plus, when one colleague is busy answering calls, it automatically transfers calls between my other colleagues, that are available. It is a great tool to connect with customers around the world, in our case usually free of charge. It is a great tool, especially when you scale up.
Cons
Nothing as it has literally everything we were looking for in a vendor.
Response from CloudTalk
Many thanks for taking the time to share your feedback with us. We're very happy to hear that we met your expectations and were able to help your company answer all your calls.
We take great pride in what we do, and it is our earnest desire that it assists each and every one of our clients in achieving their objectives. It does, as seen by your comments, and we appreciate you telling us.
- Industry: Insurance
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Cloudtalk is the many tools in one
It's a really great app especially because you can do more things than just call a contact. Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.
Pros
The features me and my team like the most are the possibility to send SMS and get replies, from your contacts, the possibility to use tags in order to categorize your calls, and leave notes at any time even when the call is over or maybe you have forgotten to write something and you can go back to the call history. I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the statistics dashboard is excellent.
Cons
The thing I liked the least at the beginning was some technical problems we faced with the integration with our CRM.
Reasons for Choosing CloudTalk
Because we had limited feautres with the old program and we didn't have the maximum control of the inbound or outbound calls.Reasons for Switching to CloudTalk
Because the moment I talked with the sales manager I understood immediately that they are flexible on adapting to the needs of the customer, present everything they can provide and helo with whatever the customer needs and that is something great because there are tools (similar and not) that you need a lot of time before you have an answer from the support team.- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use call center software
Great experience overall, especially in COVID times Cloudtalk has helped us to stay efficient and organized.
Pros
Great call quality both sound and video, great support. Perfect integration with HubSpot so we are able to keep track of all the calls and engagement.
Cons
We are happy with CloudTalk's call center software how it is, but they keep on improving and adding new features so I am sure it will get even better over time.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Weekly for 6-12 months
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Review Source
Great software
Good experience, easy to use and setup.
Pros
Pretty cheap, easy setup and a good free tier. The other products are really lacking that.
Cons
They need an app for phone too that is good.
Reasons for Switching to CloudTalk
They were more expensive and harder to set up and especially freshcaller were so annoying in their onboarding and lied a lot.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
CloudTalk Is Great Platform!
Pros
Easy integration with Pipedrive, pretty good call quality, logs calls and records.
Cons
Need an IOS app and names can be wrong on dialer but not wrong in CRM.
Alternatives Considered
AircallReasons for Choosing CloudTalk
Price and integrationsSwitched From
AircallReasons for Switching to CloudTalk
Price soley.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great scalable solution
As a financial institution we needed to easily record our phone calls, however Cloutalk offers much more - mostly as a good solution for multi-national call center.
Pros
Cloudtalk offers simple yet powerful solution for both small and large enterprises.
Cons
Customer support could use some more work in terms of how useful or polite they are.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great Cloud Phone App
Overall, it is very good. Despite its bugs, it is one of the better Cloud Phone apps.
Pros
I like how easy it is to just add numbers from the CRM to this product and make easy calls. It logs the calls and SMSs easily when integrated.
Cons
It usually just stops the call log / SMS log integrations. We often need to turn the integration settings off and on again to make it log calls again.
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Promised loads - sadly failed to deliver in many ways
Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was pretty rough to use on mobiles devices - which was a bit of a pain. The sync feature into CRM's was nice - but call quality did drop and suffer from time to time - which was a real pain for us. We tried a few different things with the company - but in the end left. The worst thing is their cancellation terms - zero refund - no matter what! I would not touch them - quality issues, really bad app experience and then brutal support/refund policy. Run!!! There are loads more options out there. Run run run. Sad to have to write this - but very disappointed in the company today.
Pros
The call recording & integration into our CRM was a really nice feature for us
Cons
We always missed calls - the apps were awful - which was a killer for us. Finally when we left the awful refund policy - zero refund. I got billed for 1 year the day I left - within hours! Refused to refund the payment - morally and ethically incredibly wrong - awful for all of these reasons. Really disappointed.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Great product, highly recommended.
With our CRM being the "hub" of everything, having a product that allowed for very quick, simple and "IT free" integration has been fantastic. Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you will not regret it!
Pros
Ease of use, quick and simple integration and great call quality.
Cons
Conference calls sometimes do not seem to work properly - the additional party cannot be added to the call. There have been some issues with the mobile app, however there has been a recent update to the app so these issues will hopefully be a thing of the past.
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Easiest phone system to start with
Everything went smooth from the very beginning. CloudTalk team was very helpfull with the setup and onboarding. Solved our pain. We can more focus on doing our business and still have whole overview of it.
Pros
Our goal was to integrate simple and easy to use phone system for our customer support. We needed couple of international numbers from around the world, integration with Help Scout and Intercom, possibility to manage our team and tag the calls to have our customer support easier and quicker for us.
Cons
We started to use CloudTalk more than 2 years ago, back then it was quite basic product with lots of features missing. But they managed to grow and add a lot of stuff and fix most of the issues.
Response from CloudTalk
Dear client,
We are so happy to hear that you work with us for more than 2 years.
Thank you for placing your trust and confidence in our abilities. Your comment shows us the importance of this though:"Without continual growth and progress, such words as improvement, achievement, and success have no meaning."
We always try to listen and adjust our product according to the customers needs.
Have a great day!
Kris from CloudTalk
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Works well
Pros
Call monitor helps the most for us training our calls and being able to listen to each other.
Cons
Sound quality has been sometimes bad, but more likely its due to the clients connection.
Alternatives Considered
AircallSwitched From
NFONReasons for Switching to CloudTalk
Had better features for a better price.- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Junk!!!! Better off sticking with Google voice
The worst experience ever. First of the app for phone doesn't do sms and the desktop version is horrible It takes over 48 hours or more to get a response from anyone. They force you to pay for membership to get sms feature and it doesn't even work properly. .. they won't refund you if you ask. Stay away from this company. For a communication company they need to improve drastically.
Pros
the UX was clean and looked promising. On the website it states they do sms messaging but they force you to pay before using it.
Cons
No group texting. The app had lots of bugs that no one could solve. The communication WAS the worst I have even experience. You might not hear from them for 2 or 3 days and I know that they read my emails because of tracking.
Response from CloudTalk
Hi Aaron,
Thank you for taking the time to share your feedback. I looked into the conversation you had with our team and indeed, there is room for improvement.
I also checked our records for your refund request and we have fully refunded your payment in March, when you requested the refund (we've also sent you a refund confirmation which you acknowledged). Please contact us again if you have further questions.
David @CloudTalk
- Industry: Consumer Electronics
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Decent features. Not compatible with freshdesk
Deployed last week. Went through the setup and porting process. Customer service was great but it’s not going to work for us, because the integration with FreshDesk doesn’t work.
Pros
I’m really disappointed that I went through all of the set up and number porting, only to find out that CloudTalk isn’t compatible with the most recent version of freshdesk. Now I’m back to having two programs that aren’t integrated, but CloudTalk advertises compatibility. The features are decent so I’m disappointed that we will have to find an alternate solution.
Cons
Not compatible with Freshdesk, but advertised as such.
Reasons for Switching to CloudTalk
More features- Industry: Electrical/Electronic Manufacturing
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Excellent tool, convenient features
Pros
CloudTalk is easy to use inbound call center tool with many great features.
Cons
I never had an issue, it is worth the money.
Response from CloudTalk
Dear Jan,
we are really happy to see your positive review. It is an amazing feeling when someone uses your software for more than 2 years and he/she is really satisfied with the tool.
We really hope that you will stay with us at least 5 more years :)
Kris from CloudTalk
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great costantly evolving tool.
This tool helps us seamlessly maintain contact with our customers around the globe. Essential for our line of work.
Pros
Very intuitive and easy to use. Swift, professional and helpful customer support.
Cons
Nothing major to think of. Usual small bugs here and there. Absolutely acceptable for every SaaS tool. Always promptly resolved.
Response from CloudTalk
Hi Tomas!
Thanks for taking the time to complete a review of your experience. We are really grateful that you are already with us for more than 1 year and you always help us improve our tools though your feedback.
Have a great day!
Kris
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
The High Quality Of Calls & Great Customer Support
The biggest value is in integration to our existing infrastructure and tools, so we see everything about customer before we answer the incoming call.
Pros
Cloudtalk is super easy to use and does the job that far more complex systems do, but much better. Very Intuitive. The support team is really friendly and very responsive.
Cons
Web phone doesn't work in IE, you have to use Chrome, or install desktop app.
Response from CloudTalk
Hello Alica,
We are really grateful for your nice words.
Our team is super happy that you were satisfied with our voip software and with the help from our customer support team. We will pass along the kind words.
Have a nice day :)
Kris from CloudTalk
- Industry: Telecommunications
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
cool program, I definitely recommend
great program for good money
Pros
I like everything that is easy to control that it costs little money
Cons
small outages, but not often, it was probably caused by the Internet
- Industry: Capital Markets
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Highly Effective Low Cost Softphone for International Calls
I have been using Cloudtalk for a good quarter now and I am pleased with the service. The call rates are extremely competitive and I like the simplicity of the tool. It basically provides a simple softpad phone to make lots of quick-fire calls and I like the fact that they are recorded and logged - Perfect if you want to forward a copy of the call to a colleague or simply listen for your own benefit to extract some details - I like the fact there is a phone app too - useful if you are getting call backs if you are out of the office or away from the desk top app. Finally if you are patiant, then it integrates nicely with PipeDrive and provides lots of useful metric for senior management - a good all round tool
Pros
- Easy to use
- Easy to integrate with your CRM system
- Very cost efficient
- Simple but effective dashboard with just want you need and not overkill of features that most people wouldnt need
Cons
Sometimes you have to be patiant for the softphone to appear before you can dial out from your CRM system but it's nothing you cant live with.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Integrated with our help desk app - works perfectly
We are using LiveAgent daily and we were looking for phone system in cloud that offers integration with it. CloudTalk has done it great. So we now provide excellent customer support without hassle.
Pros
Easy to manage, it's in cloud, good support, relevant pricing.
Cons
Missing mobile app. I hope they will develop one soon.
Response from CloudTalk
Thanks Michal for the positive reviews of CloudTalk :)
Indeed, mobile app is in testing so it should be out very soon!
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Porting in numbers
Call quality is not the best, but the porting it the major issue.
Pros
I don't feel that anything is positive right now
Cons
This is an impossible task and no one knows how to help. We have filled out the paperwork over and over and been rejected and the Guy [SENSITIVE CONTENT HIDDEN] who is supposed to help us will not. He either does not know how to do it or is lazy and will not help us. They said it would take about 3 weeks to do and that was 7 months ago.
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Intuitive platform
We're solving the hassle of having to worry whether our costumer gets a good experience or not. We know that someone is going to be available on the other end. That's a huge plus for us.
Pros
We're able to implement this software within minutes and it just works. The design is very intuitive for us as a team.
Cons
The iPhone app could use some more features in my opinion.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Good overall
Pros
It does what I need it to do with a fair price.
Cons
I'd like the ability to see a more focused view on users tagged. For example, if I tag a user as "interested" - I would like to be able to filter out all of the people who aren't interested so I can just call those who I know I have a chance with.
