AestheticsPro Reviews

Pros

It’s very user friendly and easy to use. Application covers majority of my needs for the clinic and staff.

Cons

The software seems to have limited applications on certain browsers. Works best on Chrome.

Pros

EHR record keeping, POS, marketing campaigns, and reports.

Cons

Sometimes the ticketing system can be annoying, although the support team does get back to you quickly.

Alternatives Considered

Tebra

Reasons for Choosing AestheticsPro

I wanted an all-in-one system that was easy to use and HIPPA compliant.

Switched From

Practice Fusion

Reasons for Switching to AestheticsPro

It was the only program that encompassed everything I wanted.

Pros

Customer support is great. Any time i have a probem they respond quickly

Cons

Patient information doesn't always transfer from intake forms to other forms. I have to retype patient info for prescritpions

Pros

booking and payment integration. I also like the fact it has a different number of forms to choose from

Cons

would love to have ipad version. the software is a little hard to use

Pros

[sensitive content hidden] and her exceptional customer service. She has so much patience and communicated effectively and efficiently. Give this woman a raise!

Cons

That it's almost impossible to manage a mistake on the backend without it causing a domino effect. I wish it were as easy calling about a problem and then having it fixed right at hand. It seems that once one problem is solved another once arises and it causes more chaos during payroll because everything is logged on the day it's fixed rather than the day it occurred.. I'm ranting... It's not Customer Service, it's the way the system was built. I feel like I'm spending way too much time and way to much effort from my end to clear an issue up. Doesn't make for a good overall experience.

Pros

1. End-user perspective: I was able to intuitively navigate this system with relative ease from the outset. This made the implementation process virtually painless.
2. Operations: New staff members are trained on the system and are able to develop a high-degree of competence in very short period of time when compared to other systems I have trained staff on in the past. Having a system that can be easily adopted by staff allows them to operate in a more independent manner thereby giving the owner/operator such as myself, the freedom to steer the business as a whole.
3. Patient experience: Of course there is a certain population of people who have challenges with technology to begin with. However, for patients who are tech savvy, the system provides superior convenience.
4. Fiscal aspects: The accuracy and robustness of the data I am able to extract is superb. I am able to make sound business decisions based on metrics. Forecasting is so much easier when I can do meaningful drill-downs. There's no guess work involved.

Cons

There are two things I would consider REALLY working on. First is the appearance of the system. As well as it functions, it should also "look" a little sleeker, sexier, more aesthetically pleasing. Especially being that the product is geared toward people who work and are consumers of the beauty industry. Secondly, I'd do the same for the marketing material. The image library could be updated and the templates could be more user-friendly too. I have a ton of my own material in jpeg, pdf, and even links that I can download into the marketing template. Then there's the template itself which are difficult to maneuver, when select a color for one area with the intention of using the same color (for the sake of consistency) in another area, there's no way to determine exactly what that color is upon your next selection being that you have to guess the color based on where you placed your courser last on the color gradient.

Alternatives Considered

DrCloudEMR and Tebra

Reasons for Switching to AestheticsPro

The only reason I would consider switching is the ability to prescribe electronically.

Pros

scheduling and patient portal and reporting and marketing

Cons

so much to set up, need it to be set up correctly first, but I have had to do everything. I would like to be able to have more people use it at a lower cost.

Alternatives Considered

Tebra

Reasons for Switching to AestheticsPro

Thought it would be easy to use and I liked the reports, and the marketing but need more help with marketing.

Pros

I love the features available within this software, it is exactly what we needed to begin paperless record keeping with our clients. We like all of the reports we can run & the overall look of the software is great.

Cons

I don't enjoy having to create a "support ticket" to ask simple questions, a HELP website would be great. Often we get a response that "the development team is working on it" when we bring up an issue. Some of the features within AestheticsPro are faulty & need to be updated.

Pros

User Friendly and great customer service.

Cons

No specific complaints regarding the services.

Pros

I liked how she showed me step by step on how to complete the steps to my quesions.

Cons

We have to wait to submit a ticket to get customer support

Pros

We like that it is similar to what we've been using, so it will make our transition easier. We have used Aesthetics Pro in the past (5 years ago) and the enhancements since then are very beneficial and efficient.

Cons

It would be nice if lab integration could become an option.

Alternatives Considered

DrChrono and AdvancedMD EHR

Reasons for Choosing AestheticsPro

We use multiple systems (Square Appointments/POS, Dropbox for document storage, Rxnt for Eprescribe) and were looking for a system that has all features available but not a large cost.

Switched From

Square Point of Sale and Square Payments

Reasons for Switching to AestheticsPro

The other systems have more features that we don't need and could not make inactive.

Pros

It has the basic features. It can schedule clients, cancel appointments, upload photos, and is web-based.

Cons

Customer support, site going down often, functionality, and the list goes on.
I need to submit a support request on an almost daily basis. Speaking to customer support today the person was rude and basically told me if I didn't like the issues I was experiencing I could find a different software program.
I have had nothing but trouble with this program since I started using it. It goes down in the middle of the day often. Sometimes it freezes up on tasks right as you're checking out a client, which makes both my company and AestheticsPro look bad. It doesn't have enough functionality for a medical spa to run smoothly. It does have basic functionality, but if you want to do more than just basic functions you're out of luck.
I was told today that they are not planning on changing the way they handle their support so at this time, I am not getting satisfactory answers to the issues that I am experiencing.
The marketing piece of this software is very lacking and has limited ability. The inventory management system is poorly designed. The administrative functions only work part of the time. I could go on and on.
This software has a long way to go before it should be compared to some of the other available options.

Pros

Simplicity of use; customer service promptness in replies; and Cost.

Cons

It is full of glitches that are not related to user error. We spent multiple hours a day trying to problem solve within the software. Turns out they have several display errors and other issues that are not designed practically. For instance, it was tripling our inventory simply based on the fact that we had 3 staff members included in the appointment so it could be on their calendars but it was tripling the services also; which doesn't make sense because there will always be more than one staff for surgeries/procedures/etc that need to have on their calendar but should not add additional services and products for patient with each staff member included on appt. And the actual services entered were verified to be entered correctly, one time. Also, the records were not saving all the data and diagrams, even though we were in fact saving and using recommended browser. Records were half empty when we went back in to view later for a refresher and it was multiple charts and we videoed our staff charting and saving and getting confirmation of saved and then going back in and it was partially gone. This was just a couple of the many issues we faced.

Pros

90% of the platform and software is excellent for my Med Spa application. Read my other review on some other specifics, none of that has changed.

Cons

Customer service and lack of accountability when they have issues or created a faulty environment for business users. So many times when you write a ticket, they are disbelieving that an issue has occurred and 4% of time will admit it. I have requested a new account manger for months now. WITH no response. Here is a major issue. In April 2018 they released a rewards program, which is brilliant and excellent for the current market of customer retention. I was very excited, so I launched a campaign to all my clients and potential new clients. BUT, it's losing my business money if I don't adjust every sale. And, I warned them, 1000's of their existing accounts are at jeopardy also. No action has been taken in 9 months.

Pros

AestheticsPro is new to me and my new business, and so far I am loving it! First, I cannot speak highly enough about their customer service & support team - they are GREAT. The EHR is easy to use for daily patient visits and administrative tasks. As a new business, I love that they provide onboard training, support, and so many templates for patient records to facilitate getting you started if you haven't quite finished creating your forms. The templates provided can be customized or you can create your own. AestheticsPro software tracks everything critical to evaluate KPIs. I love that I don't have to keep track of multiple software programs from various different vendors. I love that I can e-prescribe. There so many pros to list.

Cons

Cons are that you cannot upload videos into patient charts due to the size of the files. I hope in time this will be an added feature within AestheticsPro. If you provide aesthetic services such as Botox at a flat fee vs the more commonly used per unit pricing, there isn't a way to add the flat fee without the system thinking the flat fee it is the price per unit. As a result, you have to be aware of that and be sure to adjust the price every time you checkout the patient so they aren't significantly overcharged and avoid the extra steps that go with overcharges etc. I would be amazing and extremely helpful if a flat fee for service feature was also an option. The need for an cell phone App version - which I hear is coming soon down the pipeline and will be AMAZING! Also, the ability for 2 way communication with patients via email and text within the software, and not just for marketing or appointment confirmation.

Pros

I was looking forward to switching over. I do like the ability to customize and use pre-set consent forms & intake forms. I like being able to upload before & after pictures, put them side by side.

Cons

Calendar & scheduling is a big thing for us. We are not always in the office or at a desktop when clients call or text for an appointment. In order to look at the schedule, you have to go into Chrome, log into website and look at schedule which is very difficult to put clients in or reschedule on a mobile device. Software is not intuitive and there are too many steps to document service. Customer service takes too long to get back to you.

Pros

It has a lot of functionality, so I don't need multiple softwares to do different things

Cons

It does not integrate with Canadian systems in terms of choice for payment processing , text messaging, connectivity to e-commerce and better inventory management system. Quite difficult for patients to navigate patient portal. We need more templates for email marketing -should be refreshed with new graphics and designs to look modern and posh

Pros

The system is user friendly, comprehensive, easy to set up, it is now integrated with Patient Pop, our online scheduling software via our website.

Cons

Better fees with the merchant processing. The marketing feature is hard to learn, lots of kinks and needing to reset to save, it feels old. There should be a way to make sure clients are giving us a valid credit card number when scheduling an appointment.

Alternatives Considered

Mindbody

Reasons for Switching to AestheticsPro

Ease of use

Pros

It’s early on promises to be one stop for scheduling, charting, marketing.

Cons

Customer support is NOT into solving issues. I have talked with one guy that I was asking questions about the marketing reporting and I knew more than he did. And come to find out those ‘drip campaigns’ have NO functionality to run a report on who got them. Crazy.

Pros

I like that you can upload pictures and do echarting.

Cons

I strongly dislike their customer service. Every time I have a question for the setup the account manager send me tons of information and expects a small business owner to read a bibles worth of material. Wait for it...it gets better. The customer service phone number only takes messages. So if you have any questions or are stuck, your progress will be delayed. Other software companies have their FAQ's listed on their portals. They have screen shots and they populate easily on Google. Also our current company that we are working with has an awesome customer service line that you can call and their staff is so well trained. Switching in this aspect has been a disappointment to say the least. We are paying more now for extra features but I am not sure that I would have made the same choice had I known what I know now. All I can do now is share my reviews everywhere for any small business owner like myself to be aware. The setup is a night mare which was expected when you are customizing your own platform. My recommendation to this company is to hire more people and train them so well that your clients are not tempted to seek a different platform. We are even thinking about eliminating this transition and sticking with our old company.

Pros

I have had to reach out to support for a variety of issues and have had the privileged of working with [SENSITIVE CONTENT HIDDEN]. She is awesome. She knows her stuff and when she doesn't know the answer for something, she keeps her word when she says she will create a ticket with more info. She is so sweet and seems to really enjoy her job AND working with people. I cannot tell you how much a blessing she has been! She is patient, kind, thorough, consistent, professional. I wish everyone is customer service was like [SENSITIVE CONTENT HIDDEN]. She should be training everyone in support if she is not already. Just getting to work with her, and knowing she really cares and will answer my questions is so soooo reassuring and makes Aesthetics Pro worth it all on her own. I have spoken with other support and they are nice too but [SENSITIVE CONTENT HIDDEN] goes ABOVE AND BEYOND! Thank you [SENSITIVE CONTENT HIDDEN] For being so upbeat and overall awesome at what you do!!! GREAT GREAT WORK!!

Cons

-Not being able to carry a credit card balance
-Ease of use with regards to forms and calendar
-how the appointments appear on the calendar can look a bit unclear, would be nice to have it more in the form as shown on "print page"
-Easier to set up subscriptions
-Have a membership option!!
-training videos more in depth regarding marketing with fully executed examples

Pros

Ease-of-use and being able to utilize the online training as well as contact representatives

Cons

Unfamiliar territory! The software has so many functions that I have not been able to discover them all or, even utilize them at this point. But working on it

Pros

I love that charting is easy and HIPAA compliant. The patient portal is amazing and streamlines visits as patients can complete paperwork prior to visit.

Cons

I wish the charting templates were more robust. It seems odd that they do not have a therapeutic botulinum toxic consent or documentation.

Alternatives Considered

Square Payments

Pros

I really like that the software includes booking, medical charting forms, pre and post care, consent forms and a pos system. This is everything that you need to get started.

Cons

The biggest issue I have is getting custom forms created or editing already existing forms. They either cost hundreds of dollars to create a simple form or they take months to get back to you with a quote. The entire point of having an online system is to eliminate the use of paper, but with the limited ability to edit forms, we have to print out paper and upload that into their file.

Pros

I like its easy to use calendar and client research and record keeping.

Cons

It seems that it is difficult to get it to go along with our website. So, we had to create a "call to action" on our website for US to book and not go through the software. I do not really understand the software and was not completely trained on it. I would like to be able to start a new with inventory and learn how to read it PandL sheet , but again not trained.