Yelp Guest Manager Reviews

Pros

It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.

Cons

Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

Pros

I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.

Cons

The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

Pros

As a user Yelp is good and helpful, even though we have some reviews which are not reliable.

Cons

I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.

Pros

It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!

Cons

I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

Pros

You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!

Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!

Cons

Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!

Pros

Great for organizing orders and managing the online.

Cons

Nothing because it stands out against all the other software out there.

Pros

Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.

Cons

Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

Pros

It was great for planning ahead and making reservations at a sushi restaurant my wife and I enjoy. They even have a policy that you need to check in on yelp on an ipad in the restaurant so it's nice to save time doing it beforehand.

Cons

I don't have any major complaints at the moment.

Pros

This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application

Cons

Some featues function differently between the pc and ipad software

Pros

Everyone uses Yelp and we are happy to join the crowd

Cons

Ads can be deceiving when you are looking for a specific company. The ads make you think you are on the company you were looking for but it is instead a paid ad.

Pros

I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!

Cons

One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.

Pros

What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!

Cons

There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.

Pros

Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.

Cons

When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.

Pros

Yelp and Yelp Reservations have been great. It makes reservations easy and convenient as the information is all in one place.

Cons

Can be a little clunky on mobile but otherwise, there isn't a whole lot to dislike about the software.

Pros

The fact that the establishment's menus and other details are right there within the app makes it so much easier to plan an evening out, say. The time slots are available and easy to change if plans change.

Cons

I have not really encountered anything negative with this app. But there's always a first time (just kidding! :-))

Pros

I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!

Cons

Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.

Pros

Once everything is pre-set the system pretty much can run on its own

Cons

A lot of time and planning is spent setting up how you want your restaurant flow to go

Pros

Yelp Reservations is great for being able to check out local restaurants and making reservations in advance. The desktop platform is very easy to navigate and is not complicated at all. I have the option to read reviews and view pictures that others have posted, so I can make informed decisions prior to making my reservation. I also appreciate receiving an email confirmation once I make my reservation.

Cons

The only thing I dislike about Yelp Reservations is that not all restaurants use it. Therefore, if I want to make a reservation at a restaurant that isn't listed in their database, I'll have to use other apps or softwares. Other than that, it's pretty easy to use and a great tool.

Pros

I enjoy the reviews and pictures other users share to help me make a more informed decision on where to choose.

Cons

Nothing, I love this app. I have enjoyed everything about it.

Pros

Yelp Reservations allows the user to read reviews of different restaurants, see pictures of menu items posted by others, see contact information for restaurants, and make reservations to restaurants that have this feature set up. Having all of this information in one place is very convenient, and helps the user to make informed choices on where to eat. The layout is nice and easy to use. Yelp also has a wide user base, which means that the amount of information posted is large and extensive.

Cons

I found Yelp Reservations lacking versus the competition. I often search for places to eat on Google Maps simply because once I find a place to eat, I can then navigate there within the same app. Google Maps offers reviews, pictures, menus, and the ability to make reservations within the app. Simply put, Yelp offers fewer features than competitors and is lesser-known. While it is good software, these factors make it hard to recommend over Google Maps for simplicity-sake.

Pros

That for the customer its a no brainier. Touch and click and by the evening your out with friends or families having dinner at your favorite restaurant.

Cons

I can say I don't have any complaints unless I need to make one up in my head.

Pros

I enjoy using and reading the reviews on Yelp when considering going to a new restaurant. Each review gives you an idea of how good a place can be. If I decide to attend a restaurant I enjoy the idea of quickly making reservations via Yelp. The process is easy and I never had a problem using this service. I appreciate that I can go to a crowded restaurant and be seated quickly knowing the reservation will be honored.

Cons

I really don't have a problem with this software!

Pros

large database of restaurant and value reviews

Cons

Yelp Elite Squad system is confusing for user

Pros

Ever since my friend showed me how to use Yelp Reservations, if it is available at the restaurant I am going to, I will use it. It enables you to check the wait times at the restaurant and check-in ahead of time, saving you a lot of time waiting at the actual restaurant. I have had multiple experiences where I would check-in early, receive my wait time, get to the crowded restaurant, and get ushered in before all the people who had gotten there before me. It's amazing!

Cons

There is nothing I don't like about this software. It has saved me tons of time waiting at restaurants.

Pros

Nothing. Yelp is filled with fake reviews.

Cons

Sales agents and customer service reps are either ignorant or dishonest. They signed us up for services over the phone with the impression we wouldnt go over a specific budget. Two months later they send us an email stating that we owe almost 8x that budget. They were absolutely no help on the phone and time and time again, after MANY years and opportunities Yelp ads have been complete garbage.