User Reviews Overview
About Yelp Guest Manager
Yelp Guest Manager helps restaurants manage all of their front-of-house operations across the entire dining experience through one fully integrated solution — by bringing together Yelp Waitlist, Reservations, Kiosk, Takeout,...
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- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Weekly for 1+ year
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Review Source
Great website to check restaurant's review and book
As I mention to my friends, looking for a restaurant, go check them on Yelp and you can easily decide whether to go or not.
Pros
It has most reviews about any restaurant. It becomes "one place to book a restaurant" website where you can order, pay, check review, view photos, get the directions and even message the restaurant. What else do you need when you are hungry and don't have to browse different websites.
Cons
Sometimes I feel disappointed when Yelp doesn't allow to place order as they don't have tie-up with the website.

- Industry: Real Estate
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Easiest Restaurant Reservation Software
Overall, I think this is one of the best online reservation softwares available.
Pros
I absolutely love Yelp Reservations because it allows you to read reviews about a restaurant before making a reservation.
Cons
The one thing that I don't like is that sometimes you can get a reservation for a specific time by calling the restaurant directly even though it may not be listed on this software as available.

- Industry: Marketing & Advertising
- Company size: Self Employed
- Used for 2+ years
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Review Source
Do not use it for advertisement, it is great as free service only
Great as free service, and the worst platform for the worth of dollar for advertisment.
Pros
As a user Yelp is good and helpful, even though we have some reviews which are not reliable.
Cons
I did got an offer to do paid advertisment using the Yelp business platform. It was my worst experience ever. The sales person gave me very good statistics about my business and other business for the paid ads. They pushed me to sign a contract with them for 6 months with a minimum amount ( i cant remember exactly). When i started, i found that the avarage click payment is much higher than expected. Then when I requested to cancel the contract, they requested me to pay a penelty fees. This shocked me, and I found my self that I have to continue with them. I did continue but I was totally unhappay and I told them this is cheating. After 6 months of paid ads, I didnt recieve any valuable leads from yelp. I told them I dont want to deal with your company any more. And after that I am recieving sales calls once or twice every week!!! I told them I dont want to deal with you, and the calls are still going till today, more than two years.
Top Yelp Guest Manager Alternatives

- Industry: Real Estate
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
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Review Source
Easy to use, does what it needs to do- on the site anyway, may as well use it.
It's an easy tool. I would even advise Yelp to extend it towards gyms and healthclubs something similar to a classpass model where people can just sign up for a class through Yelp.
Pros
It's simple and since we're on Yelp trying to determine where to go, what to eat it's a great tool to just take care of the reservation while we're on the page instead of going to opentable.com. There's not a lot more to rave about, it just does what it needs to do!
Cons
I cannot think of anything I would dislike. I've used it a handful of times and so far the restaurants seem to have a handle on it. I would actually use this more often if restaurants utilized the services more but I would imagine it costs money to do so.

- Industry: Real Estate
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
As good a way as any to make a dinner reservation - dare I say a better way?!
Yelp Reservations is an awesome and needed innovation. I have used it with success many times, and I'll continue to use it :)
Pros
You can make reservations on the same app that you use to find new restaurants, or to find restaurants in an unfamiliar place, meaning you don't have to go find that restaurant's website to book, find hours, etc, or open another app like Open Table or Tock!
Cuts out extra steps, makes things easier, super valuable for the traveller, the recent transplant, or the simply hangry!
Cons
Yep does a lot, but it does SO much that sometimes the feature you want/need is difficult to find. Busy interface, plus the fact the the restaurants don't necessarily check or correct the content of their Yelp page means sometimes things don't work out like you expected. But Yelp does a good job of being accurate most of the time!
- Industry: Computer Hardware
- Company size: 2–10 Employees
- Used Weekly for 2+ years
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Review Source
Great product!
Great product for online ordering and management.
Pros
Great for organizing orders and managing the online.
Cons
Nothing because it stands out against all the other software out there.

- Industry: Oil & Energy
- Company size: 10,000+ Employees
- Used Monthly for 2+ years
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Review Source
Yelp Reservations. A new useful feature for yelp.
My overall experience has been positive, I use to make personal and business meal reservations.
Pros
Yelp Reservations allows me to make online restaurants reservations in an easy way without spend to much time looking. Also, Yelp also offers good advice in terms of places nearby to eat, categorized by type of food, cost and rating.
Cons
Several restaurants are not yet affiliated to this systems, so the feature is not available for all or them. Also Yelp reservations could improve if the menu of the restaurants are available in their site.

- Industry: Broadcast Media
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Great for reservations.
I wish I knew before I could reserve our table on the app instead of having to call in each time. It was definitely a time saver and lessened our worries about getting to the restaurant on time and getting seated.
Pros
It was great for planning ahead and making reservations at a sushi restaurant my wife and I enjoy. They even have a policy that you need to check in on yelp on an ipad in the restaurant so it's nice to save time doing it beforehand.
Cons
I don't have any major complaints at the moment.

- Industry: Computer Software
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
Convenient
Pros
This application was convenient and easy to use, way easier than having to call the restaurant and be on hold for however long especially on a busy day. It saves a lot of time. It's also great because of its connection with the main yelp application, so if you were looking for somewhere to eat, you could find that on yelp and make an easy reservation on this application
Cons
Some featues function differently between the pc and ipad software

- Industry: Food Production
- Company size: 1,001–5,000 Employees
- Used Weekly for 1+ year
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Review Source
Yelp is great
Pros
Everyone uses Yelp and we are happy to join the crowd
Cons
Ads can be deceiving when you are looking for a specific company. The ads make you think you are on the company you were looking for but it is instead a paid ad.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Weekly for 1+ year
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Review Source
Yelp For Restaurants
I work parttime for a catering company on weekends as a general organizational/admin type assistance, and managing our yelp page is part of the gig. This last year has been hard so having an online presence where customers can share how much they've enjoyed our service has been crucial in keeping the business afloat. I really appreciate how yelp pivoted at the beginning of 2020 to show that we offer take out / curbside pickup options and has a way to send inquiries directly to our inbox, along with all of our other contact info.
Pros
I like how easy this software makes it for small, locale businesses to promote themselves to their customer base. You have everything all at a glance, your contact info, hours of operation, details regarding the type of servicing we provide. When Covid hit, the interface was updated to reflect that we offer delivery, take & curbside pickup to the very top of the page (impossible to miss) which has been so crucial to keep business afloat in these weird times when you have to think of out of the box ways to keep customers engaged. I also love that customers are able to post images of their meals! As a catering company we often create brand new menus for each event so having a huge photo assortment of what we can do is amazing!
Cons
One of the biggest features of Yelp for Restaurants is customers leave feedback on their experience. Typically people will write reviews if they had an amazing experience or if they had a terrible one. I iwsh there was an option to filter out reviews for things like "I called them and they didn't answer their phone - 2 stars" because that's not reflective of the service itself, and we don't have a way to determine if they called outside of business hours. Luckily you have the ability to respond back to commenters.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Monthly for 2+ years
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Review Source
YELP HELPS! Dine with Confidence!
Overall, my experience with Yelp for Restaurants has been satisfactory!
Pros
What I like/love most about Yelp is its ability for customers to view good AND bad reviews of restaurants, along with pictures to get a better vibe of the venue and its food. You’re able to see the menu, prices, and find out insiders from reviews that you probably would not have found out anywhere else online (ie. coat check price, forced gratuity, extra cost for entering, etc.) I always always alwaaaays use Yelp before I visit a restaurant so that I am dining with confidence; no worries about the food, atmosphere and surprise costs! Also, sometimes restaurants have deals through Yelp too!
Cons
There is nothing that I like least about Yelp’s software! If I had to just throw in something for the cons section, it could be to maybe REQUIRE restaurants to specify any hidden costs, entry costs, price changes and forced gratuity that customers usually only discover from reading reviews! Also, for the restaurant to upload a high-quality picture of their menu and force them to update it every 6 months, as their menus are always changing and it’s disappointing for customers to expect a menu item to be there when they arrive, only to realize the menu changed.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My Go-To Before I Go Anywhere!
Pros
Ease of use! The reviews really and truly determine if I will visit an establishment. I love the pics that users can submit and I love the feature that allows me to pick a specific area on the map and 'search this area' for a specific place.
Cons
When users submit photos of food/drink I wish it were required to label the item. It's frustrating when something looks amazing, but I can't determine what it is.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Yelp reservations has been great
Yelp reservations has been straight forward and helpful when trying to get reservations for a lot of restaurants that do not have the capability.
Pros
Yelp and Yelp Reservations have been great. It makes reservations easy and convenient as the information is all in one place.
Cons
Can be a little clunky on mobile but otherwise, there isn't a whole lot to dislike about the software.
- Industry: Computer Software
- Company size: Self Employed
- Used for 1+ year
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Review Source
Great for finding local establishments and making reservations
Pros
The fact that the establishment's menus and other details are right there within the app makes it so much easier to plan an evening out, say. The time slots are available and easy to change if plans change.
Cons
I have not really encountered anything negative with this app. But there's always a first time (just kidding! :-))

- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Weekly for 2+ years
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Review Source
Great way to find and compare restaurants, shops, hotels, etc. in any area I'm unfamiliar with.
Easy way to find local eateries wherever I am
Pros
I love that Yelp gives you your proximity to current location, it's easy to compare places (if you click on a place that you are looking at, it opens in a new window which means you don't lose where you were looking). Reviews are by real people, and have typically steared me in the right direction. Great to have photos too!
Cons
Anyone with an opinion can right it - whether they know anything or not. It's a bit of a catch 22 - anyone can provide a review but if they have a bad experience and rate someone horribly, star ratings go down and I do pay attention to that.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Lot of set up intially
Great experience with good customer service
Pros
Once everything is pre-set the system pretty much can run on its own
Cons
A lot of time and planning is spent setting up how you want your restaurant flow to go
- Industry: Hospital & Health Care
- Company size: Self Employed
- Used for 6-12 months
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Review Source
Yelp Reservations Review
Overall, Yelp Reservations is a great resource, especially because I use Yelp a lot and appreciate having all my information in one place. I can learn more about the restaurant and make my reservations (even if they are last-minute).
Pros
Yelp Reservations is great for being able to check out local restaurants and making reservations in advance. The desktop platform is very easy to navigate and is not complicated at all. I have the option to read reviews and view pictures that others have posted, so I can make informed decisions prior to making my reservation. I also appreciate receiving an email confirmation once I make my reservation.
Cons
The only thing I dislike about Yelp Reservations is that not all restaurants use it. Therefore, if I want to make a reservation at a restaurant that isn't listed in their database, I'll have to use other apps or softwares. Other than that, it's pretty easy to use and a great tool.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great tool to use when traveling and looking for a good place to eat.
Pros
I enjoy the reviews and pictures other users share to help me make a more informed decision on where to choose.
Cons
Nothing, I love this app. I have enjoyed everything about it.

- Industry: Higher Education
- Company size: Self Employed
- Used for Free Trial
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Review Source
Useful, but Behind the Competition
This software has great reviews and information about restaurants. It is easy to use and has a wide user base. The only problem is that there is not a defining feature that would cause me to recommend it over Google alternatives that are already built into my phone.
Pros
Yelp Reservations allows the user to read reviews of different restaurants, see pictures of menu items posted by others, see contact information for restaurants, and make reservations to restaurants that have this feature set up. Having all of this information in one place is very convenient, and helps the user to make informed choices on where to eat. The layout is nice and easy to use. Yelp also has a wide user base, which means that the amount of information posted is large and extensive.
Cons
I found Yelp Reservations lacking versus the competition. I often search for places to eat on Google Maps simply because once I find a place to eat, I can then navigate there within the same app. Google Maps offers reviews, pictures, menus, and the ability to make reservations within the app. Simply put, Yelp offers fewer features than competitors and is lesser-known. While it is good software, these factors make it hard to recommend over Google Maps for simplicity-sake.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Easy to use
It is something that is a common name for customers and businesses.
Pros
That for the customer its a no brainier. Touch and click and by the evening your out with friends or families having dinner at your favorite restaurant.
Cons
I can say I don't have any complaints unless I need to make one up in my head.
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Yelp Helps!
I used Yelp Reservations at a very trendy restaurant that just opened in the area. The lobby was crowded and wait times were ridiculous. We were seated immediately and had a fine meal.
Pros
I enjoy using and reading the reviews on Yelp when considering going to a new restaurant. Each review gives you an idea of how good a place can be. If I decide to attend a restaurant I enjoy the idea of quickly making reservations via Yelp. The process is easy and I never had a problem using this service. I appreciate that I can go to a crowded restaurant and be seated quickly knowing the reservation will be honored.
Cons
I really don't have a problem with this software!
- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Yelp app review
Pros
large database of restaurant and value reviews
Cons
Yelp Elite Squad system is confusing for user
- Industry: Higher Education
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Extremely convenient and useful to skip long waits!
Overall, my experience with Yelp Reservations has been amazingly positive. I would recommend its use to anyone who hates wasting time waiting!
Pros
Ever since my friend showed me how to use Yelp Reservations, if it is available at the restaurant I am going to, I will use it. It enables you to check the wait times at the restaurant and check-in ahead of time, saving you a lot of time waiting at the actual restaurant. I have had multiple experiences where I would check-in early, receive my wait time, get to the crowded restaurant, and get ushered in before all the people who had gotten there before me. It's amazing!
Cons
There is nothing I don't like about this software. It has saved me tons of time waiting at restaurants.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used for 2+ years
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Review Source
Yelp advertising is a scam
Pros
Nothing. Yelp is filled with fake reviews.
Cons
Sales agents and customer service reps are either ignorant or dishonest. They signed us up for services over the phone with the impression we wouldnt go over a specific budget. Two months later they send us an email stating that we owe almost 8x that budget. They were absolutely no help on the phone and time and time again, after MANY years and opportunities Yelp ads have been complete garbage.