User Reviews Overview
About JivoChat
JivoChat is a business communication tool for e-commerce companies. It offers live chat, emails, calls and Facebook messaging in one omnichannel app. Users can implement live chat on their website, provide chat support to...
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- Industry: Business Supplies & Equipment
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Great solution for the website
Jivochat helps us get more leads
Pros
Integration with other business apps CRM, mail etc.
Cons
Would like more configuration options for some features
Alternatives Considered
Zoho SalesIQReasons for Switching to JivoChat
Price / functionality- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
A tool that we can't live without
Jivochat is our biggest communication funnel right now, most of our leads will contact us first through our chat, and the flexibility of sharing and transfer information between our people, we cannot see ourselves without it now.
Pros
I have been using Jivochat for a couple of years already and I must say that it became an essential tool for our day-to-day business. We love the options of seeing what the user is typing before pressing send, the connection to many third-party tools, and the continuous improvements in functionalities that Jivochat keeps bringing to the table, it makes it the perfect sales tool.
Cons
I would like to start seeing more integration possibilities with different platforms, and share of information.
Reasons for Switching to JivoChat
Best option
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
2+ years with Jivochat
This would've been a good tool with lots of useful options. However, the issues with this crucially important feature are a deal-breaker for us. We wish they got that fixed, so that we could post a better review here
Pros
A simple and functional tool that would've been great for any support service, had the developers bothered to fix the issues
Cons
All the good things I could've said about Jivochat are outweighed by a crucial flaw in their software that has been there for years.
When our support agents are not online, we receive offline messages from our customers. These message notifications are directed to our helpdesk tool, the user who's sent it also receives a notification. The problem is that if a user clicks unsubscribe in the notification they receive, the unsubscribe action works both for them and for us, and so after one user unsubscribes, we're also unsubscribed from all the offline message notifications that come from the other users. The messages no longer make it to our support desk, and we cannot process them, and this leads to decrease in customer satisfaction and lost business.
It is, of course, possible to find all the lost messages in Jivosite admin panel, however, we get hundreds of tickets a day that are processed in our ticketing system. It is very hard to manage tens of offline messages manually in the Jivosite admin panel without creating a ticket.
We have contacted their support agents time and time again about this, we had to do it three times just this month. Each time they fix this for us and promise that it will never happen again. Each time this does happen again.
Sadly, we haven't seen any improvement over the two years that we're using Jivosite, and unfortunately, we are already looking at other options.
Top JivoChat Alternatives
- Industry: Computer & Network Security
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
JivoChat a well established chat and support tool
Pros
JivoChat is a well-established chat and support tool that has been helping us to communicate with our customers. Its features include live chat, and chatbot, making it the perfect solution for our company looking to improve our customer service.
Cons
Brand removing is not available for my subscription
Alternatives Considered
LiveAgentReasons for Choosing JivoChat
They are closing down the service.Reasons for Switching to JivoChat
It is more costly to add extra agents
- Industry: Information Technology & Services
- Company size: 201-500 Employees
- Used Daily for 6-12 months
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Review Source
Efficient way of communicating with customers
Pros
All potential customers have some questions about the product which they are going to buy. If they don’t get answers immediately they can easily leave the website. What I most like in JivoChat is instant communication feature with the visitors. With JivoChat website owners can provide detailed information about the product in realtime and increase sales. JivoChat is also efficient solution for companies in order to increase revenue and get instant feedback from customers.
Cons
In some websites JivoChat window pops up immediately without clicking on it. It is very disturbing for me. I don’t know if this feature could be turned off or not. Because I couldn’t see such option. But it would be great if this feature was editable.
Response from Jivosite
Hey Valeh,
Thank you so much for your feedback and review.
The trigger, which is the feature of our chat popping up on your page, it's an automatic message that proactive invites your visitors to interact with your agent.
You can fully customize or even disable this function. To know how to do it please check this link:
https://www.jivochat.com/help/triggers/how_to_set_up_triggers.html
This can be a feature that can work totally on your favor. Check these articles to know how to benefit from it using on your website:
"10 Ways to Gain Conversions with Jivochat's Proactive Invitation"
https://www.jivochat.com/blog/jivo-tutorials/how-to-use-proactive-invites.html
"How to make proactive invitations work perfectly"
https://www.jivochat.com/help/triggers/tuning_triggers.html

- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
JivoChat is easy. Super duper easy
JivoChat is helping my company to make more sales because it makes me closer to visitors in my website. I really like the fact that, with mobile and desktop applications, I can be online 24/7 to my customers and help them to buy more from me!
Pros
Everything is so intuitive that I almost did not had to ask for help. They have a great support in their homepage, but most of the features I could make it work by myself, with no coding needed!
Cons
There is nothing to don't like about them. Support is always there when something is not working and I can always rely on it.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
My experience using JivoChat
JivoChat has made it very easy for my business and agency clients to communicate with customers.
Pros
Easy integration to WordPress and the ability to have a separate and dedicated number for customer support inbuilt in JivoChat.
Cons
JivoChat can sometimes be a challenge to customize but becomes easy once you figure it out.
- Industry: Computer Software
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Simple, easy integration chat application
almost ready-to-use online chat widget application.
Pros
you need very low effort to setup and integrate the web widget to our self developed applications.
Cons
it doesn´t offers too much administration features to separate chats among different areas, but we know it´s proportional to the cost of the application.

- Industry: Construction
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Overall a good multichannel system
They had promised a native chatbot function included in my plan, and then they backed off and 1. Delayed the feature 2. Said it would a paid add-on
Pros
I like that is stable, it has desktop and mobile apps
Cons
Doesn't have instagram, unified inboxes and the plan I've got has a very prominent and ugly branding
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Great Options to keep me on track
Overall I was impressed. The ability to see what customers are typing before they send the message is quite useful.
Pros
The Best thing about this software is that it keeps track of the users and allows you to set up reminders while showing you the conversation you are being reminded about in the following week or month.
Cons
The worst part is that you can only assign chats to online users. It would be helpful to be able to assign B2B leads to offline sales agents.
- Industry: Marketing & Advertising
- Company size: Self Employed
- Used Weekly for 1-5 months
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Review Source
great chat service with alot of integrations
good
Pros
they have integration with Facebook messenger & Instagram & telegram , WhatsApp which you can still able to reply your visitor on his social platform messages
Cons
they don't have their own chatbot but it's on their roadmap , I hope they release it soon
- Industry: Hospitality
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
One of the best chat we have used so far
Using for more than 4 years and never thought to go for any other chat services.
Jivo chat is good.
Pros
Easy to configure.
Easy to Use.
Many options for users to connect.
Compatible for the devices
Cons
Analytics should be improved or send weekly analytics report to the mentioned email ID
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
JivoChat Best Tool To Increase Sales
Pros
JivoChat helped me to increase my sales up to 90% there is no chance of missing any customer chat notification or any bug like most of other chats and mostly i'm in love with JivoChat IOS & Android Apps it makes things much more easier i can talk to my customers anytime anywhere with my Phone all i can say is JivoChat brings life to my website and my business thank you again i will be your loyal customer forever
Cons
smooth fast easy & professional best service in cheap price
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
JivoChat is a great option to chat with your users
Pros
Jivochat is an affordable and great tool to use on your website and social medias to talk with your clients/users.
Cons
The mobile app has some trouble to make calls
- Industry: Music
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Live chat that helped me have better sales
Pros
This tool helped me increase my sales through my website at the moment I installed it on my website.
Cons
Don't keep the chat history more than two months
- Industry: Consumer Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
JivoChat user
Pros
It's easy and functional. The program is not complicated at all and is actually simple to navigate which is a plus, not complicated at all. Simple is good. It's certainly helped customers reach out to us more than they did before using JivoChat, and that is a huge plus.
Cons
My only issue is, I think the chat /message box is a little deceptive, there are not icons, green online displays or anything else displaying if we're online or offline so customers are entering their information and expecting an immediate response. Some start typing "hello, hello" and we're not even online. I think if we're online it should display such or vice versa.
Also, the chat box keeps popping up. I can't seem to find a setting to be able to adjust how often this occurs and we've had some customer's complain because once the box is up, it blocks product information, so being able to minimize the chat box and keep it that way while customers are shopping would be nice. Also it would be nice if you could adjust the size of the chat box.
- Industry: Sporting Goods
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Patternmaster.com
Great way to communicate with the end user of our products. Reduces the amount of phone calls.
Pros
Allows more users than other software and contains the same features.
Cons
I can not think of a feature I do not like. It works well for our business.
- Industry: Real Estate
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Good Product for Chat
Good
Pros
Good product for chat to interact with clients and prospects
Cons
Should try to bring natural language option to chat.
- Industry: Telecommunications
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Very easy to use and straight-forward chat software. Highly recommended
Pros
The app allows me to connect with our website visitors daily and the reporting tools give us a good view of daily activities. The program is easy to use and we have seen a rapid improvement in our Customer Care Department for the short time we have been using it.
Cons
I miss the daily visitor statistics in our analysis tools. Would be a great feature.
- Industry: Automotive
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
Very practical and efficient way to provide solutions to website visitors
An exciting platform to interact with customers. You can get instant responses from the customers and address their queries faster.
Pros
Far better than AI powered Chatbots . Ability to handle complex queries as the chat is with real person
Cons
Nothing in particular. over all a great software.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
USER
CAN COMMUNICATE WITH CUSTOMER OVER THE CHAT, EASIER TO CAPTURE INFO TO CALL
Pros
EASE OF USE, LIKE THAT YOU CAN SEE WHAT PEOPLE ARE ABOUT TO SAY
Cons
WHEN A CONVERSATION COMES UP AND YOU HIT IGNORE, IT KEEPS COMING UP

- Industry: Design
- Company size: Self Employed
- Used Weekly for Free Trial
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Review Source
Find Potential Buyer
Pros
I started it on my website, free trial and it is well.
Cons
I don't know if I can manage with other people when I get a free trial.
- Industry: Automotive
- Company size: 51-200 Employees
- Used Weekly for 1-5 months
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Review Source
Work tool
Pros
its a great tool for grabbing customers
Cons
you may upset people when talking to the
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
A very good software
Pros
We've been looking for a live chat and telephony support system for a long time. They were either really expensive, across two different systems or just not good looking!
JivoChat is something we fell in love it, with its ease of use (sometimes - find it difficult to find previous chats, etc), the option to integrate wit Apple Business Chat is amazing too - only very few companies support this and it makes our business look so much more professional.
The telephony side of things is brilliant too, with a wide range of numbers to choose from and the ease to receive a phone call to your phone too. One thing it does need is to have hold music for when customers are waiting, and when the operator puts them on hold - this is a must-have.
Cons
The message section where everything goes from live chat and phone calls just looks a little messy. And leaving a chat does not tell the visitor you've left the chat/ended the chat and i't just sometimes a little confusing.
Alternatives Considered
FreshchatReasons for Choosing JivoChat
Our business had a dispute with Zendesk.Switched From
Zendesk SuiteReasons for Switching to JivoChat
pricing
- Industry: Internet
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Forget about Chatbots, JivoChat is the real deal
Super Easy to use, great interface, nice look and feel, simple installation, everybody who has a web page, should also have JivoChat installed.
Pros
You get a 14 day free trail, so you can check out the product and even have it like a white Label. The Installation is super simply, it is like setting up your Google Analytics account. The software makes a sound when a new user is entering your Homepage, you can say "Hallo, and tell him if he needs anything you will be here!" This is the future of good running pages, you have to have a super great support, and the people stay longer only because they know, somebody is here to help if you have a special question about a product or service. So you do not need the Facebook Messenger or anything like that, you get a great software from JivoChat. I love it!
Cons
Only because there is no German software available because my clients do not speak Englisch that could, but they also have no issues with the Software.