JustCall Reviews

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

Pros

It's convenient that JustCall lets us drop voicemails when we call and automates the majority of our text messages thanks to the platform's capabilities. In my day-to-day activities, I have been able to shave off a significant amount of time thanks to it.

Cons

For unknown reasons, some numbers may be blocked from dialing through JustCall. I have to manually dial the number when this occurs, but thankfully it does so infrequently.

Pros

As I work at the commercial sector of the company, my work consists of making a lot of calls while analizing information and viewing other materials, so JustCall facilitates by having everything integrated and easier to use simultaneously. Along with that, as I work mostly with international clients, I dont found any problems with international calls as it might would have normally.

Cons

I believe that sometimes it could be more practical when you finish a call, it appear automatically to call again, and not have to close by clicking in the dismiss button, because I call currently and many times as I dont get any answer I have to call again and again and this little thing slow downs the process.

Pros

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Cons

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Alternatives Considered

PhoneBurner

Reasons for Switching to JustCall

JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner.

Pros

I was never a high user of the platform but it worked as required including features such as hours of operation and ease to add additional numbers

Cons

Pricing structures don't work for my business use anymore and the customer support has significantly gotten worse to a point it is not viable to rely on them for my business anymore

Pros

I like the ease and how they are constantly trying to upgrade what they do

Cons

Customer support is not always helpful and not always around

Pros

Its user friendly interface and that it tracks everything.

Cons

Maybe the SMS feature on the browser is a little slow so I use the dialer to send texts much faster

Pros

I like the bulkSMS text blasting feature and the auto dialer

Cons

From time to time, texts are not able to go out to certain numbers. It says "error unable to send SMS to landline" although it's a cellphone number

Pros

The team immediately noticed the high call quality, we didn't have any more dropped calls or weird connections with people, which is a big win when dealing with possible clients.

Cons

Sometimes it freezes or asks me to stop calling so fast in a row, let it breathe. I think that could be fixed.

Pros

Yow easy it is to use! We are able to be in contact with our customers without any worry.

Cons

It can be laggy at times and refuse to respond.

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingEX

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingEX

Pros

Justcall integrates incredibly well with a large amount of other Saas. Their ability to thread Callcs, voicemail, SMS in a single conversation within several different CRMs is something that (incredibly?) remains something very unique. Most other solutions do voice but not texts and if they do texts it is only through their own dialer but info doesn't flow to the core Saas that originate the communication. With Justcall we have the ability to see all conversation regaridng of medium in a single place, be it a candidate conversation in our ATS or a support interaction in our CRM/ticketing system. It works and it work well.

Cons

They seem to be moving to new plans that include unlimited calls but for our user case that is not the best. I have relatively many users for a relatively low traffic so I prefer to keep paying phone traffic separately. Not an issue for us as we remain in the old plan, but something to assess. Most other solutions in the market beside Twilio will likely also have an unlimited calls options by the way.

Pros

Software is fairly easy to use, but I went with these guys for customer service. Period. They respond so quickly, no matter how small the problem. I love that and need that with my team.

Cons

The interface is a little clunky (like the IVR), and we have had some glitches here and there. It would also be very nice for administrators to be able to edit their user's settings.

Alternatives Considered

CloudTalk

Reasons for Choosing JustCall

We used Aircall and it was a bit expensive and seriously bad with customer support. Making me do login to a separate support site to submit and track tickets? Really?!

Switched From

Aircall

Reasons for Switching to JustCall

They were unresponsive. I liked their product but their team was not on the ball with communication. If you can't email me back when I'm trying to buy your product then what the heck do you want me to expect of the service!

Pros

Customer service is very responsive and accepts suggestions

Cons

The system is still a bit clunky and could use better integration

Alternatives Considered

Kixie PowerCall

Reasons for Choosing JustCall

Needed a reliable way to handle stop messages

Switched From

CallRail and CallTrackingMetrics

Reasons for Switching to JustCall

Price

Pros

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Cons

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Alternatives Considered

Dialpad and Twilio

Reasons for Choosing JustCall

Price and SMS

Switched From

Dialpad

Reasons for Switching to JustCall

Price

Pros

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Cons

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Pros

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

Cons

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

Pros

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

Cons

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

Alternatives Considered

RingEX

Reasons for Choosing JustCall

Cost and hubspot integration

Switched From

RingEX

Reasons for Switching to JustCall

price and text/hubpot integration

Pros

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Cons

Nothing as of now. If there is any problem, customer support takes care of that.

Pros

I love the fact they have everything I am looking for in a call and SMS platform.

Cons

There are so many bugs and spam issues. They have quick support but it's challenging to work with their support team because you'll be talking to one person and then hours later they get off their shift and you're explaining the issue to someone else. I currently have a support ticket 4 days old with 5 different support reps who still don't understand my initial issue (even though it's in the chat thread).

Pros

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Cons

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Pros

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Cons

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Pros

I like how many things you can do on justcall. The range of options is great within one software platform.

Cons

It is SO glitchy. I have issues with incoming/outgoing calls all the time. I use the app on my phone and also on the computer, but either way customers tell me I sound spotty on the phone (noise goes in and out) when I am connected to wifi. I have to disconnect from my wifi and use my data in order for the calls to sound clear (no matter what wifi I am connected to). If you have more than one tab of JustCall open on your computer.... good luck to you.

Pros

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Cons

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Pros

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Cons

Sometimes the software drops calls or has very bad reception.