User Reviews Overview

About JustCall

JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...

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Feature ratings

Value for Money
4.2
Features
4.0
Ease of Use
4.3
Customer Support
4.2

Browse JustCall Reviews

155 of 155 reviews
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Aaron
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 3/8/2019

Using JustCall Daily

We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

David
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/7/2019

Tight integration with Copper and Zapier

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingCentral MVP

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingCentral MVP
Kyra
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

3
Reviewed on 1/10/2019

A Versatile Service

JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives Considered

Aircall and Salesmsg

Reasons for Choosing JustCall

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Switched From

Grasshopper

Reasons for Switching to JustCall

Price point, functionality, customer service.

Response from SaaS Labs

Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.

Replied 18/5/2022

Top JustCall Alternatives

Michelle
  • Industry: Recreational Facilities & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/8/2023

LPK Team JustCall Review

We mostly call our guests using JustCall. Although there are some areas that we are unable to contact, we always have an option to send message instead.

Pros

Very straightforward and easy to use. Call reception is very clear, and SMS functionality is very useful.

Cons

The message notification. Should at least have the option to pop up on desktop if a new notification is received.

Response from SaaS Labs

Hi Michelle, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 8/8/2023
Verified Reviewer
  • Industry: Computer Software
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/5/2019

Changes the way you sell and manage

The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.
I have watched JustCall change the way salespeople work, for the better!

Pros

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Alternatives Considered

Aircall, Toky and Kixie PowerCall

Reasons for Switching to JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Response from SaaS Labs

Thank you so much for sharing your kind words and review.

We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/

Hope this helps.

Replied 16/5/2019
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
5
Customer Support
3

2
Reviewed on 22/10/2022

Do not use. It's practically still in beta.

I don't recommend JustCall for anybody serious about getting a good dialer. Just spend a few extra dollars per month and get something that works as advertised. Tons of broken/unreliable features, and they obviously know it. Most complaints get routed directly to DEVELOPERS, which is a sign of an unfinished product. This company is based in India, which is notorious for taking unfinished/unpolished SaaS to market too early. It's also why they ask for videos of everything, so they can constantly fix the next broken feature.Support is fast but mostly useless; they need a video so they can send it to a dev, and then tell you that nothing was ever broken 3 days later. So you're basically paying them to be their beta tester.This software is PURE trash for live transfers, especially if you want to track your stats relating to them. The feature is so poorly executed, that it should be removed. I spent almost a month on support calls with no resolution in the end. We couldn't even get the custom wait music to work. This is an unfinished product and cheaply made.

Pros

The ease of use, UI, speed of setup, and chat support were exceptional. There was always somebody to reach within 10 minutes via chat.

Cons

Marketed as a finished end-to-end product, but it's perpetually broken. It's practically still in beta. - Most of the features do not work in JustCall. - The Admin seat is full price, even if the admin makes no calls. Total waste of $$$.- You can't upload custom wait music in the Sales Dialer, and the wait music they provide by default is an awkward 4-second loop. - Transferring a call COMPLETELY breaks the reporting and analytics. If your business model relies on transferring DO NOT use this software.- Some of the support agents don't know the software that well. My onboarding person didn't guide the call properly, and I had to go through another onboarding session to get a simple question answered.- Anytime you have an issue, you'll be asked to reproduce it and create a video for it. I've never seen a software company do this so often. It's very inefficient, time-consuming, and unprofessional. It's what a BETA tester would ask, not a supposedly established SaaS company.- The software is unstable due to the poor network it's on; they try to gaslight you when you complain about dropped calls. I have a 400Mbps/20Mbps connection. That's fast. My agents have 40Mbps/5Mbps connections. We switched to PhoneBurner, which only needs a 5Mbps/5Mbps, and have been blazing through calls without fail.

Alternatives Considered

PhoneBurner

Reasons for Switching to JustCall

JustCall did not win my business, it lost it. I gave it a chance due to its cheap price, but in the end, JustCall was a waste of money. I regret the decision. I have switched to PhoneBurner, and it's been absolutely perfect for my business. Just pay the extra money and get PhoneBurner.

Response from SaaS Labs

Hi, I regret that your experience with us has not met your expectations. Customer satisfaction is our top priority and this is not reflective of the experience we'd like you to have.

Can you please share your email id or write to us at [email protected] so we can schedule a call with our product team to understand what went wrong with you and help your business with our product in the future?

Replied 8/11/2022
LeeAnn
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 5/8/2019

JustCall- Review

Pros

The support team is flexible and allows us to troubleshoot problems quickly.

Cons

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Alternatives Considered

Twilio Flex

Reasons for Choosing JustCall

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Switched From

Twilio
Sara
  • Industry: Wholesale
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 21/7/2023

Easy to use!!

Loved it! We improved our calls per day, saves time scheduling follow ups.

Pros

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

Cons

As far everything is just perfect, we did have an improvement in productivity.

Response from SaaS Labs

Hi Sara, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

Replied 27/7/2023
Aman
  • Industry: Chemicals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 3/3/2023

JustCall Review: A Comprehensive and User-Friendly Communication Platform

JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Response from SaaS Labs

Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/5/2023
Karl
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 5/9/2023

JustCall Experience

Pros

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Cons

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Alex
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/8/2019

Perfect Cloudbased Call Center

Fully self service and easy to setup. Better call quality then its competitors.

Pros

Good call quality and modern UI/Dashboard

Cons

The CTC Google Chrome plugin can be a little buggy sometimes.

Alternatives Considered

Aircall

Reasons for Choosing JustCall

Call quality and customer service was sub par with Toky

Switched From

Toky

Reasons for Switching to JustCall

Aircall had a minim 3 user license count.

Response from SaaS Labs

Hey Alex, thank you so much for your kind note. We're happy to hear how JustCall has turned out to be helpful for your team. Regarding the bug, You can always raise a ticket here at [email protected] (or) contact our customer support. We'll be there to help you out!

Replied 18/5/2022
Verified Reviewer
  • Industry: Banking
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
2

3
Reviewed on 15/6/2023

JustCall for SMS and Hubspot

Pretty okay, for the price if you really are looking for SMS I think it would make sense just don't expect an A+ product

Pros

We mostly got JustCall for the SMS features which worked as intended. The Hubspot integration into the workflows was great.

Cons

Call quality, calls occasionally would drop and it wasn't the easiest to setup. A lot of complaints from reps on ease of use.

Alternatives Considered

Dialpad and Twilio

Reasons for Choosing JustCall

Price and SMS

Switched From

Dialpad

Reasons for Switching to JustCall

Price

Response from SaaS Labs

Hi there, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

Thank you for taking the time to share this with us. It means a lot to our team.

Replied 20/6/2023
Harrison
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 7/5/2019

Use Justcall daily, it's a robust solution

Pros

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Cons

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Response from SaaS Labs

Hey Harrison,

Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful.

Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP.

We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall.

Thanks again.

Gaurav Sharma
CEO, JustCall.io

Replied 10/5/2019
Nimisha
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/12/2019

Great Customer Support, Loaded with Features

Our experience has been absolutely brilliant. The speed at which they release new features and improvements is unbelievable.

Pros

We use JustCall for handling patient phone calls. So, we really find the call distribution, IVR and voicemail feature useful.

The most impressive thing about JustCall is their quick customer support response. We get our queries answered in minutes and they are always ready to walk the extra mile for you if required.

Cons

Nothing as of now. If there is any problem, customer support takes care of that.

Response from SaaS Labs

Hi Nimisha, Thank you for sharing your feedback with us :) So happy to learn how JustCall features are able to make an impact on your business. Our support team is always striving to create a seamless experience for customers like you. If you don't want to miss out on the latest features and upgrades in the system, please feel free to explore our updates section: https://justcall.io/updates/

Replied 18/5/2022
Lloyd
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3
Reviewed on 8/9/2023

It's doing well enough, but I wouldn't say I'm excited about it.

It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Prateek
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2017

The product I have been looking for

Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.
I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return.

I was looking for a product like this and JustCall really helped me to take my business forward.

The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)

Pros

- Ease of use
- Calendar and scheduling mechanism
- Cheap calling rates to anywhere in the world

Cons

- The dialer could be a bit better
- Pricing is ok, but on a bit higher side

Response from SaaS Labs

Thank you Mr. Khurana for this detailed and useful feedback.

Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses.

Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does.

Wish your business grows rapidly in 2017 :)

Replied 10/1/2017
Michael
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/7/2023

My Honest Experience With JC

Pros

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Cons

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Response from SaaS Labs

Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.

Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

Replied 27/7/2023
Randy
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
5

3
Reviewed on 12/9/2023

Randys point of view

Oveall I am getting good results from the Text blast. Everything else I really dont use much due to the expense but The bulk sms is the best option on this platform for me.

Pros

The Mass texting and the auto dialer. IT gets expensive but you just have to limit yourself to afford the fetures.

Cons

The cost is alot. I try my best to stay away from intergrating too muchand for using too man of the options that are available. The one thing I dont like is the cost per seat., I can only affrod one extra seat because it's 460 per seat. that is really way too expensive. I can't even hire a full 5 man staff.

Casey
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 29/7/2019

Does the job well enough

I found communication with customer service challenging at times. Sometimes they'd make requested changes and not inform us when they went live. We'd find out something had changed through callers or staff commenting on it.

Pros

- Integrates with our CRM software for admissions
- Easy to use interface for both desktop and mobile

Cons

- Has fewer features than other VoIP systems we've used before or have in place for other phone lines

Alternatives Considered

RingCentral MVP

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Cost.
Verified Reviewer
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
2
Customer Support
N/A

4
Reviewed on 5/12/2018

CRM Heaven

Pros

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Cons

The software can be buggy at times, but a quick restart solves the trick.

Response from SaaS Labs

Thank you for sharing your review.

We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market.

Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time.

Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Replied 6/12/2018
Darie
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2022

Great phone service and support!

I've used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time!

Pros

It's easy to install and get up and running and very user friendly.

Cons

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Response from SaaS Labs

Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/10/2022
Tony
  • Industry: Environmental Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 7/5/2019

Call center software with text automation abilities

I enjoy this app - makes me a more efficient salesperson than dialing my cell. It links right up to slack and hubspot and can notify my team when we're getting texts or have missed calls.

Pros

Text automation abilities with Zapier and Hubspot saves me a ton of time and connects me with more customers

Cons

Probably how we have it set up, but if someone calls our 888 number, it will not tell me the name or number of the person calling, but rather says the 888 number is ringing

Response from SaaS Labs

Thank you so much for leaving a review and we are glad that you are finding JustCall useful so far.

Coming to the point mentioned in Cons section, this can easily be sorted by using Inbound Call Caller ID feature. You can ping us on our support chat & one of our team members will help you with the same.

Replied 8/5/2019
Jean-Frederick
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 5/8/2019

Time saver

We want to have powerful tools that keep the administrative tasks to a minimum, yet compromising the quality. Just cal do exactly that.

Pros

I like that :
1. I don't need to do a resume of the call.
2. It save unvaluable time.
3. It's accurate.
4. The support

Cons

that I can't choose from saving or not the call at the end. Sometimes my setting screw up the communication, and I need to delete it aftr in order to keep my stats intact (using Pipedrive).

Sometimes it takes up to 10 - 20 minutes for the call to log into my Pipedrive activity. By that time I am already doing something else. Just to get back to delete is cumbersome.

Sarah
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 12/9/2023

Living Spinal Review

Good customer support for any questions

Pros

Can easily set up a video meeting when need questions answered.

Cons

Need to be on teams plan for sharing API

Kevin
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
2

5
Reviewed on 31/8/2023

Easy to use and very good product.

Pros

Easy to connect with customer for sales.

Cons

Customer service is not good. It's hard to get someone online and late on giving solution.

155 reviews