User Reviews Overview
About JustCall
JustCall is a powerful AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, seamlessly integrating...
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- Industry: Media Production
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Using JustCall Daily
We are happy to be onboard and can see many years ahead using JustCall as our VoIP system.
Pros
Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.
When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.
The entire user interface for backend management is simple to learn and easy to navigate.
Cons
Pricing for additional phone numbers & users can get a little costly.
- Industry: Airlines/Aviation
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Tight integration with Copper and Zapier
We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.
Pros
We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.
Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.
What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.
Cons
We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.
Reasons for Choosing JustCall
JustCall has better integration with Copper CRM- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
A Versatile Service
JustCall's wide range of functionality has been invaluable to our team's productivity, and the flexibility they provide for modifying existing features and building new ones has been impressive. The interface could use an update.
Pros
JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.
Cons
JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.
Reasons for Choosing JustCall
Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.Switched From
GrasshopperReasons for Switching to JustCall
Price point, functionality, customer service.Response from SaaS Labs
Hi Kyra, Thank you for taking the time to leave us a detailed review. We truly appreciate your feedback. We are thrilled to hear that you are enjoying the Justcall features and the HubSpot integration. Regarding the issues, Please mail us at [email protected] and we will be there to help you throughout.
Top JustCall Alternatives
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
JustCall Experience
Pros
It's relatively easy to use. The icons make it easy to figure out where the most used functions are.
Cons
No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.
- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Changes the way you sell and manage
The customer service team are fabulous and flexible. They are consistently updating the software and understand each client will have slightly different needs.
I have watched JustCall change the way salespeople work, for the better!
Pros
It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.
Cons
I just which the Premium package was more cost effective for teams and there was an SMS template functionality
Reasons for Switching to JustCall
A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.Response from SaaS Labs
Thank you so much for sharing your kind words and review.
We do have SMS Template functionality. You can save text messages as templates and use them to reply quickly. Here is more information: https://justcall.io/updates/manage-saved-replies/
Hope this helps.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
JustCall- Review
Pros
The support team is flexible and allows us to troubleshoot problems quickly.
Cons
The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.
Alternatives Considered
Twilio FlexReasons for Choosing JustCall
Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.Switched From
Twilio- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Easy to use!!
Loved it! We improved our calls per day, saves time scheduling follow ups.
Pros
We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.
Cons
As far everything is just perfect, we did have an improvement in productivity.
Response from SaaS Labs
Hi Sara, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
JustCall Review
Working with the folks at JustCall has been really positive. Their customer care team are extremely responsive and you don't find yourself hanging around on chats - they get back to you really quickly. I also like how positive the experience has been working their product team. We had a integration we wanted to another sales tool we were using and their team went out of their way to see if there was a work around and built out a solution over the weekend.
Pros
JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.
Cons
Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems
Alternatives Considered
Zoom Phone
- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
JustCall Review: A Comprehensive and User-Friendly Communication Platform
JustCall is a highly regarded communication platform that offers a comprehensive set of features and functionalities for businesses. The platform has been praised for its user-friendly interface, efficient call management capabilities, seamless integration with other business tools, and exceptional customer support. While some users have reported occasional glitches or bugs and high pricing plans, these issues have not been experienced by all users and may depend on individual requirements and experiences. Overall, JustCall appears to be a reliable and efficient communication platform for businesses.
Pros
JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.
Cons
I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.
Response from SaaS Labs
Hi Aman, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: E-Learning
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
It's doing well enough, but I wouldn't say I'm excited about it.
It's been ok. We use it for our general sales call, customer support, as well as outreach campaigns.
Pros
Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.
Cons
Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Great web interface/ Terrible phone app
Pros
The web interface is super awesome and simple. It is always getting new features to.
Cons
The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.
Alternatives Considered
RingCentral MVPReasons for Choosing JustCall
Because of the Zoho CRM integration and the price.Switched From
RingCentral MVPReasons for Switching to JustCall
Price, and integration price. Also the fantastic web interface. (I figured over time the app would get fixed. I was wrong about that)- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
JustCall Review
Needed to integrate outbound/inbound calls with our CRM.
Pros
Easy integrate into our current tech stack.
Cons
Almost had too many features - I like things simple.
Reasons for Switching to JustCall
Had easier integrations, more transparent pricing and a quicker onboarding process.- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Powerful and Flexible
Pros
A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.
Cons
Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.
Response from SaaS Labs
Hi Joshua, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
With respect to the feedback, could you kindly explain this in detail over a mail?
Please share details about the issue at [email protected] and we'll get back to you at the earliest.
- Industry: Printing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great phone and SMS service for small businesses
Absolutely excellent - they're a pleasure to work with and it's been a breeze using their service.
Pros
The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.
Cons
It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.
- Industry: Education Management
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
You get what you pay for
Very poor. I really don't like to give harsh reviews, but the amount of challenges we've had from JustCall and the minimal support (i.e. "you're using headphones with a plug in, try to use wireless headphones.") has led to a lot of frustration for the team, which impacts our numbers at the end of the month/quarter. Mindset plays a huge role in selling, and JustCall has been a pretty big headache.
Pros
Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.
Cons
The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.
Alternatives Considered
RingCentral MVPReasons for Choosing JustCall
Cost and hubspot integrationSwitched From
RingCentral MVPReasons for Switching to JustCall
price and text/hubpot integration- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
The product I have been looking for
Working in an import/export industry, its always difficult to rely on skype or other voice calling apps that are dependent on internet for your daily international calls.
I will tell you an example - I am a price broker for a very famous UK based hotel chain and I operate from India. Skype was a good solution for me as I was able to make cheap calls to UK. However, when my business associates used to call me on my Indian landline or mobile number, it was very expensive for them (International standard calls are always expensive). With JustCall I got 3 numbers in my target countries (Spain, United States and United Kingdom) all mapped to my local Indian number. Just imagine the ease of calling any person in these 3 countries and be local to them as well, when they call you in return.
I was looking for a product like this and JustCall really helped me to take my business forward.
The pricing of the product is a bit higher as compared to competition, but let me tell you these guys have an awesome customer support. (They developed a small feature - a chrome extension just for me on request)
Pros
- Ease of use
- Calendar and scheduling mechanism
- Cheap calling rates to anywhere in the world
Cons
- The dialer could be a bit better
- Pricing is ok, but on a bit higher side
Response from SaaS Labs
Thank you Mr. Khurana for this detailed and useful feedback.
Your chrome extension idea was really good and our other users are also finding it useful. Thanks to users like you who are helping us with useful feedback and product feature ideas to make JustCall the best phone system for businesses.
Coming on the pricing side - yes, we are probably 10-15% on higher side in comparison to Skype but the kind of integrations and other features like public calendar that we provide, it ends up providing more value to your business than what Skype does.
Wish your business grows rapidly in 2017 :)
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
My Honest Experience With JC
Pros
I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.
Cons
Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.
Response from SaaS Labs
Hi Michael, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going.
Glad you loved our onboarding and also the templates to be used in your customer interaction. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Good call system
Mostly it's good, but the problem with dropped calls and reception is frustrating.
Pros
I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.
Cons
Sometimes the software drops calls or has very bad reception.
Response from SaaS Labs
Thank you so much for sharing your feedback & review.
Regarding call quality, as it is a function of numerous factors ranging from bandwidth availability, bandwidth consistency, microphone settings, local device environment & so on, it will be great if you can report some phone calls from the call logs section so that we can pull out the carrier level and device level insights and figure out the root cause. Usually high jitter, low mos and incorrect microphone settings are the 3 main reasons that are responsible for degrading call quality in any VoIP solution.
Just two days back we started providing support for Opus codec which ensures better call quality even at lower speeds. I'm sure you will notice an improvement in your call quality going forward. Also, we recommend using our desktop apps and if you are using headphones, they should USB ones and not Bluetooth.
Thanks again.
Gaurav Sharma
CEO, JustCall
- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Meh
Think its a mediocre product, if it was not so laggy and buggy, it would be a much better toll
Pros
Ability to transfer within organization is good. use of alternate numbers
Cons
the app is awful. Takes forever to load voicemails. also sometimes calls dont go through and i get an email about a voicemail, so that no good either. Call quality can be suspect sometimes.
Response from SaaS Labs
Hello, thank you for sharing your feedback. We're really sorry that your JustCall experience hasn't been the best so far.
Regarding voicemail triggering for missed calls, have you reported any calls yet that we can look into?
We are building a very comprehensive call flow logging that will help our users track complete call flow and figure out why call didn't go through or any other behavior.
May I know which app are using? Web, Android or iOS? We take feedback very seriously so I will rally the right people in our engineering team to make sure your JustCall experience improves.
If you can share some of the important points that we should fix immediately, please share those directly with me and I will put them on our team's top priority list.
Best,
Gaurav Sharma
CEO, JustCall
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Horrendous call quality and support
It had a good run for few months until we started encountering issues. it got so bad that we had to switch vendors.
Pros
Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.
Cons
Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.
Response from SaaS Labs
Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues.
We use premium voip provider Twilio and are hosted on Google Cloud.
We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers.
So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.
- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great phone service and support!
I've used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time!
Pros
It's easy to install and get up and running and very user friendly.
Cons
We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.
Response from SaaS Labs
Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Just Call Review
Pros
Ideal for businesses of all sizes, from small startups to large enterprises. With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support.
Cons
The software can sometimes lag or crash, causing disruptions in communication and limited reporting
Response from SaaS Labs
Hi Genesis, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1-5 months
-
Review Source
Great texting feature
I like JustCall, its very convenient of what I need now.
Pros
It's a great tool for recruiters to get a service when needed. no contracts!
Cons
I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.
Alternatives Considered
GrayscaleReasons for Switching to JustCall
priceResponse from SaaS Labs
Hi Angie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.
Thank you for taking the time to share this with us. It means a lot to our team.
You can follow our latest product updates here - https://justcall.io/updates/
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Justcall - ease of use
Excellent overall experience. Easy to use and gets the job done.
Pros
The ease of application makes it simple to master and just get on with the real job.
Cons
Maybe too simple at times when I wanted something more.
Response from SaaS Labs
Hey Andrew, thank you for sharing your feedback. Glad that you are like it so far.
Coming to your feedback, we would love to hear about your requirements and see if we can build that for you. Just ping us on our chat support and our engineers will take it forward from there.
There are numerous features that we have built & keep building for our users. You can subscribe to our updates blog to be the first one to know about these updates: https://justcall.io/updates
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Easy to use and very good product.
Pros
Easy to connect with customer for sales.
Cons
Customer service is not good. It's hard to get someone online and late on giving solution.