JustCall Reviews

Pros

Our team use JustCall daily as our main office lines are pushed into JustCall which handles our IVR, team number management and call recording.
We use HubSpot office-wide and find that the intergration works perfectly which means our productivity has increased greatly using this platform.

When minor issues arise the support team are extremely quick to fix which is a must for us in a digital space where clients rely on us over the phone for jobs.

The entire user interface for backend management is simple to learn and easy to navigate.

Cons

Pricing for additional phone numbers & users can get a little costly.

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingCentral MVP

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingCentral MVP

Pros

JustCall has a wide range of functionality. Their name is a misnomer because they do so much more than "just call". The features we use the most are calling, call transferring, texting, and texting campaigns. JustCall integrates so nicely with Hubspot, which is a literal lifesaver for our team. You can also create saved text templates so you don't have to type out the same message if you're sending it multiple times a day. JustCall's support team is relatively responsive (chatbot on site) and can usually accommodate special requests for new features or modifications of current ones. This has been really nice for our team.

Cons

JustCall's support team is based in India, and the language barrier can occasionally become an issue. Sometimes calls drop, the interface isn't super appealing, and the Chrome extension that allows you to easily text or call often has issues. Using the same account with more than one user is difficult at times, as notifications will only go to one user, and the notifications don't always update automatically so you have to refresh manually a lot.

Alternatives Considered

Aircall and Salesmsg

Reasons for Choosing JustCall

Grasshopper has a limit on how many messages you can send an hour, which we capped out at very quickly. They also didn't have as much functionality as JustCall.

Switched From

Grasshopper

Reasons for Switching to JustCall

Price point, functionality, customer service.

Pros

It's relatively easy to use. The icons make it easy to figure out where the most used functions are.

Cons

No autocorrect feature! Messaging highlights errors in words but doesn't offer an alternative for the word you're trying to use.

Pros

It visually integrates well with our CRM
Easy to use in the CRM set up
Being able to review calls, and see the call & SMS activities makes it easy to train staff as well as ensure the tasks are being completed. This also means we can review a conversation making our next call a more productive one.

Cons

I just which the Premium package was more cost effective for teams and there was an SMS template functionality

Alternatives Considered

Aircall, Toky and Kixie PowerCall

Reasons for Switching to JustCall

A far better in-depth integration with Pipedrive than all the others and the staff are willing to listen to feedback and continue to grow the software.

Pros

The support team is flexible and allows us to troubleshoot problems quickly.

Cons

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Alternatives Considered

Twilio Flex

Reasons for Choosing JustCall

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Switched From

Twilio

Pros

We can monitor our calls, record them and listen to them to improve our skills, schedule follow ups and more, it makes our job easier.

Cons

As far everything is just perfect, we did have an improvement in productivity.

Pros

JustCall is easy to make calls with. You have the choice of the dialler on your browser, app or via a desk phone. It also works out from a number what the dialling code should be which when you have alot of calls to make is great for speed and ease of use. The voicemail drop is a nice feature - not the most intuitive feature to use and took a bit of reading to get set up but works nicely.

Cons

Some of the layouts and functionality feel a bit clunky and hard to read. There have been some improvements recently but feels a bit old fashioned. I really struggle getting the data I need from the analytics page it would be better to have a stronger managed package to CRMS to be able to read that data straight in those systems

Alternatives Considered

Zoom Phone

Pros

JustCall is a highly favored communication platform for businesses due to its user-friendly interface, advanced call management functionalities, seamless integration with various business tools, and exceptional customer support. These features have been highly appreciated by users and contribute to the popularity of the platform.

Cons

I have experienced occasional technical issues and malfunctions with JustCall, which can cause inconvenience during usage. Additionally, a few users have expressed concerns about the platform's pricing plans, which they find to be relatively expensive for small businesses. However, it should be noted that these issues are not universal and may vary based on individual user requirements and experiences.

Pros

Combination of both a general phone system, as well as outbound calling campaigns and predictive dialers. Justcall IQ also is very useful for sales training as well as call reviews.

Cons

Numerous users have connection issues. Audio cutting in/out during calls. Other similar services that require stable connections like zoom don't seem to have a problem when justcall does for some of our users. Support has been really slow lately... likely due to 10DLC, but it just means more downtime for me.

Pros

The web interface is super awesome and simple. It is always getting new features to.

Cons

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

Because of the Zoho CRM integration and the price.

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Price, and integration price. Also the fantastic web interface. (I figured over time the app would get fixed. I was wrong about that)

Pros

Easy integrate into our current tech stack.

Cons

Almost had too many features - I like things simple.

Alternatives Considered

Five9 and RingCentral MVP

Switched From

Five9 and RingCentral MVP

Reasons for Switching to JustCall

Had easier integrations, more transparent pricing and a quicker onboarding process.

Pros

A high level of customization for team organization and call routing. Many add-on features constantly enhance the experience. Support staff that are responsive and reliable.

Cons

Some of the add-on feature pricing was unexpected at times. There are also features that I would only want to apply to parts of my team, but I often did not have the ability to apply them to a given group.

Pros

The thing I like most about using JustCall is how helpful and responsive their support team is whenever we have a question or run into an issue. They really care about their users getting the most value from their service and resolving any rare issues we've encountered. That alone would be enough to keep us using JustCall for as long as our company needs a phone service.

Cons

It isn't always a perfect fit for what our company wants - but out of the available options we researched, JustCall did tick the most boxes and has been the best fit for us so far based on what our phone and sms needs have been.

Pros

Our CFO liked it for the price and the functions of it. It integrates with Hubspot, easy to use text message platform, and the ability to listen in on calls.

Cons

The overall sound quality is very poor. Our sales team has had multiple complaints from customers that they cannot hear them, which directly affects our ability to come across as professional and, at the end of the day, sell to our clients.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

Cost and hubspot integration

Switched From

RingCentral MVP

Reasons for Switching to JustCall

price and text/hubpot integration

Pros

- Ease of use
- Calendar and scheduling mechanism
- Cheap calling rates to anywhere in the world

Cons

- The dialer could be a bit better
- Pricing is ok, but on a bit higher side

Pros

I love the ease of use, customer support and also templates. The system is easy to onboard and easier to develop with.

Cons

Subcategorizing of templates would be preferred. Rarely there are issues which prevent us from calling but usually corrected within 30 minutes.

Pros

I really like being able to just click a button and be able to call someone without dialing manually, but it's good that it has both options.

Cons

Sometimes the software drops calls or has very bad reception.

Pros

Ability to transfer within organization is good. use of alternate numbers

Cons

the app is awful. Takes forever to load voicemails. also sometimes calls dont go through and i get an email about a voicemail, so that no good either. Call quality can be suspect sometimes.

Pros

Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Cons

Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Pros

It's easy to install and get up and running and very user friendly.

Cons

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Pros

Ideal for businesses of all sizes, from small startups to large enterprises. With wide range of features such as call recording, call forwarding and voicemail. And excellent customer support.

Cons

The software can sometimes lag or crash, causing disruptions in communication and limited reporting

Pros

It's a great tool for recruiters to get a service when needed. no contracts!

Cons

I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.

Alternatives Considered

Grayscale

Reasons for Switching to JustCall

price

Pros

The ease of application makes it simple to master and just get on with the real job.

Cons

Maybe too simple at times when I wanted something more.

Pros

Easy to connect with customer for sales.

Cons

Customer service is not good. It's hard to get someone online and late on giving solution.