User Reviews Overview

About JustCall

The Cloud Phone System of choice for modern sales and support teams. We help end clueless conversations by adding context to every call. Call software, virtual numbers, SMS campaigns, native CRM integrations, and lots more at...

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Feature ratings

Value for Money
4.2
Features
4.0
Ease of Use
4.2
Customer Support
4.2

Browse JustCall Reviews

114 of 114 reviews
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Matthew
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2019

Fast implementation, great support team

Painless, easy onboarding. Support is easy to get hold of and they even configured a few lines and integrations that weren't part of the normal set-up. The software works great - both inbound and outbound calls, but the thing that really sets the company apart is the support. I've thrown some next level problems at them, expecting them to say "sorry, but no" - I always get "sure, no problem". Well done.

Pros

It's so simple to set up. From purchasing the number, through to setting up complex redirects, configuring end user devices and support is outstanding.

Cons

Not much, maybe they could have a few more integrations, but maybe I should also ask them if they could make them!

David
  • Industry: Airlines/Aviation
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 26/7/2019

Tight integration with Copper and Zapier

We rely 100% on JustCall now. We had used Aircall previously and in another life, we used Skype. JustCall is the most complete solution for our tech stack and setup. Their support team is a key to ongoing satisfaction and prices are reasonable given the functionality provided.

Pros

We selected JustCall because of its native integration with Copper CRM.
We have found that also integrates easily with Zapier and the team does have a range of other native integrations that are useful.

Since using JustCall we have found the Support team to be very responsive, available and effective in their support. The Support is 10/10.

What we also like is that JustCall is always releasing new features. Not all of them are applicable to our use case but it shows that the team is proactive and on the ball.

Cons

We implemented JustCall early on and at the time it was a bit buggy which was frustrating. However the Support response was very fast and attentive and the team would work out practical solutions. We find the app very stable now.

Alternatives Considered

Aircall and RingCentral MVP

Reasons for Choosing JustCall

JustCall has better integration with Copper CRM

Switched From

Aircall and RingCentral MVP
Micah
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
1
Ease of Use
1
Customer Support
2

2
Reviewed on 26/7/2019

Great web interface/ Terrible phone app

Pros

The web interface is super awesome and simple. It is always getting new features to.

Cons

The app is so so so bad. You can’t add contacts. You can’t use 3D Touch and get a menu that would let us call trough JustCall app but from the regular contacts on the phone. Most of the time it does not ring on my phone but does on the iPad. The overall interface of the app is terrible. It’s really hard to find the voicemail. I have endless dislikes about the app.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

Because of the Zoho CRM integration and the price.

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Price, and integration price. Also the fantastic web interface. (I figured over time the app would get fixed. I was wrong about that)

Top JustCall Alternatives

Nikhil
  • Industry: Education Management
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 6/3/2023

Amazing experience with JustCall

My overall experience with JustCall has been positive. The user interface is easy to navigate and the features are straightforward and easy to use. The customer service team is also very helpful and responsive. Compared to other providers, I found JustCall to be fairly competitive on price and the quality of their service is excellent.

Pros

I liked that JustCall was very efficient and easy to use. It was also very user-friendly and cost-effective. I also found the integration with other cloud communication and CRM tools very useful. Overall, I found JustCall an efficient and cost-effective way to stay connected with my clients and manage customer relationships.

Cons

One of the things that I liked least about JustCall was that the customer support was not as robust as I would have liked. There were times when I had questions or needed help with a feature, but the support team did not seem to have a clear understanding of my issue.

Response from SaaS Labs

Hi Nikhil, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

With respect to Customer support, that would have been a clear case of miscommunication, our team makes sure all the customer queries are solved right away so your business doesn't take a halt.

Thank you for taking the time to share this with us. It means a lot to our team.

Replied 15/3/2023
Jay
  • Industry: Photography
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2019

Wonderful VOIP calling solution to pair with Pipedrive

Works amazing for the most part. Very little issues and super glad we found them and will continue to use them for the foreseeable future.

Pros

Tracking all of the phone calls made, received, text messages per client deal etc. Just all around makes it super easy to see the progression of dialog with a client and also listen back to past phone calls if needed.

Also creates deals for new leads who call in so we are off to the races and the reduction in manual data entry.

Cons

The only real issue we have had is on the integration with Pipedrive and JustCall through Zapier for automated texting clients. Just cannot get the issue figured out why it will send the same text over and over while the deal is sitting idle in the texting pipeline stage. Should only go out once, if we ever get that fixed and I can move to automated texts this will be the perfect software solution for us.

Alternatives Considered

RingCentral MVP

Reasons for Choosing JustCall

VOIP and integration with our CRM software that also records all calls.

Switched From

RingCentral MVP

Reasons for Switching to JustCall

Integration with Pipedrive was much better with JustCall
Devin
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/7/2019

Affordable, functional option

Very solid. We have high call volume and a lot of leads. It does what's needed.

Pros

I really like the support, price and product. The combination is great. It's not as expensive as other option and does the job. Support works with you and is very prompt and effective.

Cons

Some of the reporting could be a little easier and show everyone but overall it works fine. For instance, I wish some views had more of a breakdown. That's about it.

Alternatives Considered

Talkdesk

Reasons for Choosing JustCall

I thought Toky was solid for the price but we needed something more robust with more responsive support. I haven't used Toky since Feb, so maybe they've changed their product now. They were one of the cheaper options which was good for us at an early stage.

Switched From

Toky

Reasons for Switching to JustCall

price and functionality. Met our needs.
LeeAnn
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 5/8/2019

JustCall- Review

Pros

The support team is flexible and allows us to troubleshoot problems quickly.

Cons

The Salesforce integration is inflexible and difficult to work with.
Headsets and audio sources have given us huge issues. We have had to make multiple adjustments and buy various different headsets until we found one that will work with the system to provide great sound quality.

Alternatives Considered

Twilio Flex

Reasons for Choosing JustCall

Limited functionality and poor sound quality. I was asked to switch once I started at Agworld. However, after the fact I realize we were not running the Salesforce integration and that is what limited our functionality.

Switched From

Twilio
Alexander
  • Industry: E-Learning
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

3
Reviewed on 22/3/2022

JustCall Integrates well with our CRM/Hubspot but spotty call quality.

I would say that it is mixed. We haven't found a system we liked better yet.

Pros

I like how well JustCall integrates with our CRM which is Hubspot. It tracks every call, records, each call, and records each text to a contact. That makes sales training super easy.

Cons

I have had some problems with the call quality.

Alternatives Considered

Dialpad

Response from SaaS Labs

Hello Alexander,
Thanks for taking the time to review our product. We are glad that you like the JustCall+Hubspot integration.
It is so unfortunate that you had problems with call quality which will soon be forwarded as a complaint to the product team.
In the meantime, if you face the issue again please raise a ticket here at [email protected] (or) contact our customer support.
we will be there to help you throughout the journey.

Replied 6/5/2022
Verified Reviewer
  • Industry: Transportation/Trucking/Railroad
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
2
Customer Support
N/A

4
Reviewed on 5/12/2018

CRM Heaven

Pros

JustCall is a great tool for making calls that would require some sort of CRM follow-up. We use ours to track leads and then follow-up with them, using the CRM coupled software. It's not frills, and does the job.

Cons

The software can be buggy at times, but a quick restart solves the trick.

Response from SaaS Labs

Thank you for sharing your review.

We recently launched some interesting new features like SMS Bot, Auto Dialer, SMS Campaigns, SMS Scheduler, Voice Broadcast etc that will serve some niche use cases and help us differentiate from some of the other players in the market.

Regarding the restart to solve trick - due to Chrome's support for WebRTC we were depending upon Chrome for last 2 years. And, high RAM usage by Chrome at times causes issue with Audio packet transfer. But, we are launching our built-from-scratch new dialer that will get rid of this dependency. In last 2 months, we have re-wrote most of our APIs & achieved great success with load time.

Thanks again for the opportunity. And, we will surely work hard on making sure that all are interesting features are more visible to our users.

Replied 6/12/2018
Laura
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 11/1/2023

Just call for small buisnes

Great. Customer support was ready good.

Pros

Easy to set up and use, great support when setting up.

Cons

Not a bad thing I just didn’t need half the features as I am a small business.

Response from SaaS Labs

Hi Laura, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 12/1/2023
Verified Reviewer
  • Industry: Consumer Electronics
  • Company size: 51–200 Employees
  • Used Weekly for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
2

2
Reviewed on 30/9/2020

Can't port existing number

Didn't get past the free trial, because we couldn't port our existing phone number.

Pros

It looked like there were going to be some great features, including transcribed voicemail, IVR and more.

Cons

We couldn't port our existing customer service phone number. The only option was to use a number that was sold through JustCall. We have our phone number printed on product manuals and packaging, so there is no way we could have gotten a new number. That eliminates a lot of potential users.

Alternatives Considered

Freshdesk Contact Center, RingCentral MVP and CloudTalk

Reasons for Switching to JustCall

I liked the features of JustCall more than the others, but the inability to port a phone number excluded us from continuing past our free trial.
Harrison
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
4

4
Reviewed on 7/5/2019

Use Justcall daily, it's a robust solution

Pros

It does the job with minimal fuss. We've had the odd glitch or unassigned phone line but generally speaking given the volume of calls we make it works fine.
It's extremely reliable when used in the chrome plugin, and integrates near-flawlessly with our CRM of choice, Pipedrive.
I can't speak to the cost, but our team is happy and management seems content at the cost per call.

Cons

Call Quality was a frequent issue on their end throughout the early usage. We frequently had complaints and their support team was pretty professional, didn't forget about us and eventually helped resolve the problem in the backend. It seemed to be the kind of issue that arose simply because we were the first users pushing particular niche, remote locations so there was some fixing to do but they got the job done after a couple of weeks of minor frustration.

Response from SaaS Labs

Hey Harrison,

Thank you so much for the review & kind words. Glad that your team & you are finding JustCall useful.

Regarding call quality, I totally understand how frustrating it can be when connection is not clear. And, as call quality is a function of numerous factors ranging from router, bandwidth consistency, audio device settings and so on, we try to be proactive with helping our users to adopt the best practices around using VoIP.

We recently released our support for Opus Codec that has enabled JustCall to handle calls even at very internet speed or shaky bandwidth availability. We are also adding some data-driven automated insights and actions to alert users about their local device environment that may be degrading the call quality. So, a lot of work going on around continuously improving customer experience at JustCall.

Thanks again.

Gaurav Sharma
CEO, JustCall.io

Replied 10/5/2019
Verified Reviewer
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
N/A

5
Reviewed on 14/5/2019

Quick to setup, more integrations available for free than the competition

Great, found an easy solution for sales agents to make calls just by clicking a link sent to their IM programs.

Pros

All the available plugins and api functionality. A lot of third party developers have resources and guides on how to integrate with most of the business apps and databases we use.

Cons

No a fan of the UI myself but, negligible. Probably because I come from using java based programs to setup systems.

Alternatives Considered

Five9 and Twilio Flex

Switched From

Five9 and Twilio

Reasons for Switching to JustCall

Easier to use and fits all teams.
Andrew
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 11/8/2022

Just Call review

So far, this experience has been pleasant; we can set up our numbers, the toll-free, and the excellent connectivity.

Pros

Just call has helped us to manage our sales call and also to forward calls from inbound pool numbers and choose which one will determine the call, we can find calls quickly, and the call log will always be easy to locate a call by name or phone number, which is pretty helpful to see our sales leads

Cons

The call does not have a Zendesk integration, and because the sales team got calls over Just call and our Support team over ZD, we have found it hard to transfer the call between calling systems with a ticket

Response from SaaS Labs

Hey Andrew, Thank you for taking the time to leave us a review. We really appreciate your feedback and are pleased to hear that you're loving our product. JustCall does have Zendesk integration available and many of our customers use the integration. We would be glad to show you how the integration works.

Can you please write us at [email protected] or use our live chat support to get on a call with our team :)

Replied 29/8/2022
Mark
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 26/7/2019

Great experience & great team

JustCall allows us to better manage our sales & customer relations operations. Everything is quite streamlined between our departments and our customers are happy.

Pros

Overall, it's quite easy to use and includes lots of features. It offers more than its competitors and the price you pay is quite fair. Additionally, their tech support & customer service team members are all very responsive and helpful.

Cons

JustCall is still a newer-ish company, so it doesn't have every feature one can imagine, and sometimes its way of integrating with other software isn't perfect. Over time, this is continually improving, however.

Verified Reviewer
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
2
Ease of Use
3
Customer Support
1

1
Reviewed on 14/11/2017

Horrendous call quality and support

It had a good run for few months until we started encountering issues. it got so bad that we had to switch vendors.

Pros

Just call is quite cheap and easy to set up. The dashboard is user-friendly but it can be improved.

Cons

Call quality is heinous. Call drops almost everytime or the person on the other end is unable to hear. We've had so many customers who have claimed about the bad call quality and same was shared to just call support but it never got fixed. Their support is not even available 24X5 and only available via chat and email.

Response from SaaS Labs

Hey! It will be great if you can share your contact information with us because upon checking our customer tickets for last 6 months - we don't see any ticket about such bad call quality issues.

We use premium voip provider Twilio and are hosted on Google Cloud.

We are available via chat & email 7 days a week. And, for premium plan customers - we even have dedicated account managers.

So, I'm sorry for the bad experience that you have shared but I can't recollect any such company that has left us because of call quality issues.

Replied 15/11/2017
Darie
  • Industry: Hospitality
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 23/9/2022

Great phone service and support!

I've used JustCall in a previous company and recommended it as a business consultant for this client when upgrading their reservations system. I love the quick response with customer service and the wonderful customer support agents. They will work diligently to solve any problems you have, every time!

Pros

It's easy to install and get up and running and very user friendly.

Cons

We use this with ONE user only, so a lot of the other integrations and options clutter the dashboard.

Response from SaaS Labs

Hi Darie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/10/2022
Angie
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
4

5
Reviewed on 14/9/2022

Great texting feature

I like JustCall, its very convenient of what I need now.

Pros

It's a great tool for recruiters to get a service when needed. no contracts!

Cons

I wish the integration with the ATS was more efficient. when i text a candidate, im not able to see his name or last name which its already connected to Recruitee.

Alternatives Considered

Grayscale

Reasons for Switching to JustCall

price

Response from SaaS Labs

Hi Angie, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 6/10/2022
Andrew
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 7/5/2019

Justcall - ease of use

Excellent overall experience. Easy to use and gets the job done.

Pros

The ease of application makes it simple to master and just get on with the real job.

Cons

Maybe too simple at times when I wanted something more.

Response from SaaS Labs

Hey Andrew, thank you for sharing your feedback. Glad that you are like it so far.

Coming to your feedback, we would love to hear about your requirements and see if we can build that for you. Just ping us on our chat support and our engineers will take it forward from there.

There are numerous features that we have built & keep building for our users. You can subscribe to our updates blog to be the first one to know about these updates: https://justcall.io/updates

Replied 9/5/2019
Ben
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/7/2019

JustCall review

Amazing technology

Pros

We truly enjoyed the functionality of the autodialer

Cons

Nothing! The Justcall team has been super helpful with everything.

Yianni
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/9/2022

Just Call is The Right Call For Your Business

Pros

Really, It's the customer service, also the information I have to work with helps me make better informed decisions on the effectiveness of my marketing

Cons

I'd like to see a CRM included built in, that is simple to use and customize

Response from SaaS Labs

Hi Yianni, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 30/9/2022
Amy
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
4

3
Reviewed on 13/1/2023

Auto Dialer Solution

It was pretty good. We quickly increased our demo scheduling and our forecast. And the data was automatically sync to Salesforce for our reporting. The solution still need to have more maturity, but works fine.

Pros

Simple to integrate, easy to use, low pricing, good support, calls recording, Salesforce and Gong integration. We had nice results a few weeks after we started using the auto dialer.

Cons

It doesn't provide to many features, the integrations fail sometimes and might create duplicated contacts.

Response from SaaS Labs

Hi Amy, Thank you for taking the time to leave us a review. We appreciate your feedback and are pleased to hear that you're enjoying our product.

With respect to the feedback could you kindly explain this in detail over a mail?

Please share details about the issue at [email protected] and we'll get back to you at the earliest.

Replied 16/1/2023
Garrett
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
2
Ease of Use
3
Customer Support
N/A

2
Reviewed on 8/11/2019

JustCall Review

JustCall was not the best choice for us and we eventually moved to a new system.

Pros

JustCall was straightforward and when it worked was an easy to use phone system and got the simple things done.

Cons

Not much functionality past making calls and often times dropped calls or produced poor phone call quality.

Response from SaaS Labs

"We're extremely sorry about the experience you've had. We have come a longway now with team development and product updates. Do give us another opportunity to serve you.
If you have any queries, write to us at hel[email protected] and someone will be right there to help you."

Replied 18/5/2022
Verified Reviewer
  • Industry: Education Management
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 7/5/2019

You simply 'JustCall' press the number and it calls for YOU

Amazing!! Easy!! it's the Future!!

Pros

I like i don't have to dial numbers, i don't have to copy and paste all the time.
Just press the little JustCall symbol and you are calliung who you need to speak too.
Also when a client calls in I know who it is and can open their profile with one simple click on the Just Call Dialler.

Cons

Sometimes on incoming calls i lose the dialler and it's on the page I was on when i answered but in a call I can remote into a customer and then i find it hard to put them on hold as i need to find the screen the dialler is on.

Response from SaaS Labs

Thank you so much for sharing your thoughts on JustCall.

Coming to your Incoming calls related to experience, we received similar feedback from some of our other customers as well so we suggested them to use our Desktop apps. Our desktop apps are easier to use when you switching b/w tabs on your browser. Hope this helps.

Replied 8/5/2019
Sanjeevan
  • Industry: Computer Software
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 11/9/2022

Good tool for an SDR team

Pros

Easy to implement. Set up is straight forward, easy to integrate with hubspot. No technical help needed. dashboard has all the important metrics needed. the call recordings are easy to access

Cons

There are limitations to call some countries and we need to unblock it with the admin of Justcall, however, this is just a one-time thing and Justcall has no control of this as it is the regulation in the respective country.

Response from SaaS Labs

Hi Sanjeevan, It's always thrilling to get feedback from our clients, especially such amazing reviews that keep us going. We strive every day to make the lives of (sales/support teams) easier and it's encouraging to hear when we've been successful.

Thank you for taking the time to share this with us. It means a lot to our team.

You can follow our latest product updates here - https://justcall.io/updates/

Replied 30/9/2022
114 reviews