User Reviews Overview
About MYR POS
MYR POS is a cloud-based point of sale solution and was created specifically for the quick-serve and fast-casual restaurant segments. Customers typically include coffee shops, salad bars, pizza stands, ice cream shops, food...
Learn moreAll MYR POS Reviews Apply filters
Browse MYR POS Reviews
All MYR POS Reviews Apply filters
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great product!
Overall, I changed from Cluster to MYR and we are all satisfied. We get lots of new features that is adapted to our business and we get wowed by our clients all the time. When everything works
Pros
Very simple, super easy to use and to setup.
Cons
Service and updates. For some reason, I have problems at every update… And one thing that frustrated me the most is at the beginning I had to do my own setup. I am no expert in technology and felt pretty dumb asking so many questions to make sure I am doing everything properly. Service could be better, I know the boys are doing their best… when I am able to get a hold of them it’s 5 stars. They are patient and take their time to help. (Aka [SENSITIVE CONTENT])
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Great Decision
This was great with all the reports available that my accountant had access to. It took a lot of time and effort out of the equation and made it easier when tax season was around. Overall it helped to determine what was selling best and how better to manage my business
Pros
The ease of implementation was really important since I started the business by myself and needed something that was going to be very user friendly. Also the layout was very functional and helped to make check out and taking orders very easy.
Cons
There were some issues with keeping orders open and adding items - however this bug was fixed through an update
Alternatives Considered
Lightspeed RetailReasons for Switching to MYR POS
The overall customer experience. The sales person also had a cafe and shared a lot of great knowledge with me which really made me feel like more than just a sale- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Some bugs in the beginning
Pros
The back office is really convenient, has great reports and easy to use.
Cons
Had some bugs in the beginning (not that many) but that were really inconvenient for the work flow. Those problems took many months to get fixed.
Alternatives Considered
Lightspeed RetailReasons for Choosing MYR POS
Needed extra POS and wanted a more up to date system.Switched From
VeloceReasons for Switching to MYR POS
The price.Top MYR POS Alternatives
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Solid way to run your cafe business !
Pros
Working with Koomi was one of the most important decisions we could have ever made for our cafe. Their software is so easy to use and it is so customizable. It's a breeze in rushes and new staff catch on in minutes. Seriously. Working the till/POS has never been so fast in serving customers quickly and accurately, and Koomi is the difference. Their support team is the best I've ever seen and highly recommend them.
Cons
Nothing much, actually. It's been such a positive experience from the start.
Reasons for Switching to MYR POS
Super informative demo and very conscientious team committed to handholding us thru the entire process, every step of the way. They kept all their promises, and then some!- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Easy, fast and good value for money
From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.
Pros
Easy to use, to set up, to learn for employees and low expensive
Cons
Constant evolution of the software adapting to technical constraints as restaurants caracteristics
Alternatives Considered
Maitre'DReasons for Switching to MYR POS
Hardware (iPad) les expensive, software more easy to use for a small business- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Perfect for quick service!
Pros
Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...
Cons
not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.
Reasons for Switching to MYR POS
MEV compatibility, price and not many unnecessary features.- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Koomi is speeding you to market!
Koomi app is one of our key partners! Koomi's team is right over the phone with me as soon as I need it. We are always welcome to share ideas, to report observation on little details to push further (development) and even to ask for features to come!
It just make my business management such easy and fun, day-after-day!
Pros
Koomi is a must to have for a quick and efficient business operation set up (a coffee shop is mine).
This app is easy to understand for a business manager and such a user friendly tool for employe's training. You can create a menu in few minutes... Adding new items (live at work) or launching quick promo right before the opening hours (from home) and composing options groups on items are cool and simple features you just want.
I also love the charts (sale/hour) that make me feel the beat of my business when I'm away of the shop!
Cons
No major cons for me. Manage the way you share the wifi on spot and you'll get a better feed/response on the network for your Koomi!
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Koomi review
Pros
Its accessible from my phone. Has gotten easier to train staff on screen layout.
Cons
When it crashes it feels like there are too many hoops to go through to figure out why.
Updates are only available early in the morning, which is not convenient if you open early and there are changes that need manual adjustments. They can mess with our morning service.
Night time after hours would be better i believe...it would be nice if ypu can see what we sold during the hour instead of just amount we made during the hour.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Koomi is good for a small operation
Pros
Ease of adding products and services onto the Koomi POS.
Cons
We are not able to remove or add an item to a bill after we proceed with the pre-payment options (End bill function).
Their is no way to void a transaction if a mistake was done with selecting a payment option.
Alternatives Considered
Lightspeed RetailReasons for Switching to MYR POS
Price and size of equipment.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Koomi is good for me
Koomi M is excellent with my bakery’s products. Adding or deleting products is easy.
Pros
Simple, efficient. No waste of time using koomi. Reports are clear and useable for accounting
Cons
Network management. Airport behind my routeur seems to be the origin of network problems
Response from MYR
Hi Jean Jacques,
Thank you for your feedback !
Since the latest update of Koomi app, how would you rate your connection with the MEV?
Looking forward to hearing from you soon.
The Koomi Team
- Industry: Entertainment
- Company size: 11–50 Employees
- Used for 1-5 months
-
Review Source
We are no longer using MYR POS
Implementation and business team did not communicate well. Even the re-naming of the product from Koomi to MYR was poorly communicated. Email addresses changed without any mention to me I should be using a different email address. The entire process was frustrating.
Pros
The concept of a fast POS is good, but it really was much slower and clunkier than Square POS -- which is free.
Cons
Credit card processing was slow. Square as a POS is much faster in my opinion.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Koomi Review
Excellent experience with Koomi POS. It is a reliable and easy-to-use POS system. Koomi facilitates our job and lets us concentrate on serving our customers. We can modify or update menu items aligned with our daily menu and stay up to date with trends and season meals. Perhaps, some type of integration with food delivering apps could be a good idea to explore.
Pros
Menu items customization
It is cloud-based
Easy to learn and manage platform
The Koomi network is very reliable
Customer service is reachable to help
Cons
1) One of the cons that we experience is with regard to "order receipts". After some time, they cannot be printed anymore and they disappear from the iPad screen and there is no space to get them in the Koomi admin space. Therefore, if a customer calls the next day looking for his/her sales receipts, it would not be possible to retrieve this information.
2) We believe that one of the features that Koomi POS should implement is the integration with third-party online ordering applications (i.e. UberEats, Skip, CHK PLZ). Like the kind of integration that Koomi has with Clover. This piece of improvement would save a lot of time for restaurant employees.
- Industry: Restaurants
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
not ready for the public
It's ok. I know it can't be for every individual demands of customers, but if the cms and app were more open to customization features on the client side, it would really help. The fact that it's a pretty closed system is a big thumbs down. The simplicity is acceptable and nonetheless a good app. Just hoping for more for the pricing. i feel just hiring a backend dev for a one off system would be just as expensive but with more features.
Also, customer service is horrible. No answer to emails.
Pros
cms is easy to use. its locally made. i feel like it's a small startup in a competetive market
Cons
lack of features : no custum sale reports for easy filing. Actually horrible sales reporting with only day to day reports that you have to manually file. Would actually be easier if we just had access to thendata files instead of lowering productivity by manually checking every day. also seperate exports for just taxes or just sales pre tax.
connectivity issues. Doesnt work offline or on location.
Lackluster managing of invoices on the app : doesnt help in fast intervention when in front of client if they quickly change their mind on something.
overall doesnt help me in productivity but adds a workload that could be avoided if new features were created.
updates shouldnt make the previous app version unusable. If there is an update during service it makes for yet another interruption in productivity and quality of the restaurant's service
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Small restaurant user
It's positive, I've worked with most big POS services in the past and this system is perfect for a smaller place like ours. No extra features that would pay for/otherwise not use.
Customer service is super nice.
Pros
Simplified programming
Ease to produce several types of reports
Good tech support
Cons
Unable to customize (colour code) item buttons of place them in specific order on screens
Several updates
Limited options to pay for the koomi service (They only accept credit cards)
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great for Café
I have been a user since the beta version, and although I have tried other products I have always revert back to MYR.
Pros
Its great for a really simple restaurant/café. Its fast an dosent have a million features that slow's the service.
Cons
Not the best for analytics, would like to be able to customize my daily report.
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Coffee bar
Its a constant work in progress
Pros
Looks sleek, easy to program, decent back office features
Cons
No inventory management
Integration with clover is problematic taking away speed
Bugs are long to fix and management treats you like its your fault until you get mad.
Easy for employees to delete items and keep cash (so better for a non cash environment)

- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Good ppa EAST to use
When we have to train staff it is very Fast for them to understand
Pros
Very easy to configure and use. Now
Works with square
Cons
Connection with mev is sometimes lost but I Think it is a mev issue not koomi
Response from MYR
Hi Etienne,
Thank you for your feedback !
Since the latest update of Koomi app, how would you rate your connection with the MEV?
Looking forward to hearing from you soon.
The Koomi Team
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Great Local POS
It's very easy to use and very practical when your menu changes often.
Pros
that you can easily change your infos/items in the app
Cons
The layout of the app could be more organic. It's hard to see all the items when you check out to make sure you got the order right you need to recheck each item one by one instead of having a one slide resume.
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Review
We experienced a couple of technical issues but tech support is there. T
Wedid have times that we're critical an fee had to do everything's by hand. It got rectified the next day but I guess that's the price to pay when everything is online.
Pros
Easy to use. Good. Takes less spaces since it's an iPad.
Cons
No features for groups reservation to add service fee extras.
Response from MYR
Hello Sam,
We do have an offline mode. If you would like to know how it works, please do call support and we will be happy to assist you!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
New users
Easy to use and train staff
Very happy!
Pros
Easy to setup
Easy to implement
Easy to add/modify/delete entries
Cons
Would like to see sale of total items somewhere on the pos and not just in the application
Alternatives Considered
Square Point of SaleReasons for Switching to MYR POS
Price Customer service- Industry: Hospitality
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Great software for a coffee shop
Great experience so far.
Pros
I like the fact that this software was tailored specifically to coffee shops. They understand my business and make the system very user friendly.
Cons
I haven’t really found a feature I dislike it or anything essential missing.
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
A very cool look and easy use
I recommend it without any hesitation ... Overall experience very satisfactory
Pros
it's very simple to use and modern design
Cons
the loss of daily connection with Clover
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Koomi delivers
Koomi has made it easy for communication from the order taker to the kitchen. Order errors have been eliminated.
Pros
Easy to use, reliable and support is constantly adding new features
Cons
Nothin really comes to mind. No problems.

- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Quick and easy to use
Overall the POS is very easy to use and flexible.
Pros
Customisation of menu with a live portal
Cons
Lack of colour coordination would be very helpful
- Industry: Food & Beverages
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
A nightmare
Pros
Simple and intuitive. Buttons are easy to find. That's about it.
Cons
Unreliable. We were promised ease of use and connection with POS terminals but it has been everything but easy. I have personally lost 5-10 hours of wasted time not to mention lost sales because of terminals not working.