Odoo Reviews

Pros

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable. Odoo comes with integrated apps for CRM, eCommerce, accounting, PoS, and project management. The software is easy to implement with detailed documentation and active community support.

Cons

The software is written in high-level open-source interpreted Python language. If the software was written in JAVA it would have been even better.

Alternatives Considered

SAP S/4HANA Cloud, Zoho CRM, Dynamics 365, NetSuite and Acumatica Cloud ERP

Reasons for Choosing Odoo

Odoo can be implemented on-premise making it more reliable and secure.

Switched From

NetSuite

Reasons for Switching to Odoo

Odoo is open source and can be hosted on-premise making it best for growing business.

Pros

Easy to install, every module functionalities available, wide support on google, its good for SMEs, sufficient feature to track and control finance,inventroy,sale and purchase. stratigic,tactic and operation roles are aded in features, you can formulate your busiess needs accordingly.

Cons

Customization is not easy, even less active on github, its not so speedy, modules are integerated mixed with local and internet, it should be either local or inenet, price is higher,customization is also costly due to limited support/devolpment documentation.

Alternatives Considered

Dolibarr

Reasons for Choosing Odoo

Business volume increased, we have exanded our units,branches, we faced much dificulties with odoo at this level.

Switched From

SAP S/4HANA Cloud

Reasons for Switching to Odoo

easy access,installation,much famous, more funtionalities.

Pros

Odoo is one of the best ERP software in the world, it has many great features with the lowest price. I like the inventory module and the financials. Also, Odoo is a cloud-based ERP that you can access from any device, anywhere, and at any time.

Cons

I do not like the user interface of Odoo, it is very bad and hardly controlled as well as the lack of learning resources on the internet.

Pros

The software is great. Every part of your business is going to be integrated in a web of information easy to access. Every payment is linked to the invoices and the invoices to the Sales Orders. The Inventory Management is easy to use and I think it is difficult to get something as good in the same price range.

Cons

Their sales team just want to sell you more instead of listening to the customer requirements. I have been working with odoo for 4 years in my company. I made a presentation of some requirements that my wife's company needed to consider using odoo. The salesman said that every requirement was possible. Nevertheless, after we paid 50 hours of a consultant and 2 years of license the consultant said that the requirements were not possible. For me odoo is very difficult to rate. I had the great experience of my company in which the software worked well. Also, I have the experience of my wife's company that is a disaster. I think the problem is that the sales teams don't know the product and they are selling air. They should have a 5 hours package with a consultant to manage the feasibility of the project. My second experience with odoo was a complete scam and a lack of ethics from the company.

Pros

Odoo is a great solution to start to standardize and implement processes in the SMB, we really find a useful solution on this.

Cons

Odoo is a a little bit complicated to be deployed but with the time you can refine the step and run the processes

Pros

All proccess of your business inside one place.

Cons

Odoo has a lot of features like another ERPs but it's really hard to get it working without get a lot of effort on coding features.
There are a lot of features without enought development. If you need to add some easy feature like "don't show to client some stuff" you need to develop this and it cost money.
Lot of pieces to join but those don't be so good yet.

Pros

Odoo is an ERP with a super friendly interface, it is an intuitive and very easy to use tool. Its CRM module is essential for me in my day-to-day life, as it allows me to track all the opportunities that I am working on and maintain a fluid communication environment with the other areas of the company with which I am working on each commercial opportunity. I would recommend the tool.

Cons

The bad thing about the Odoo CRM module is that it does not have, or at least I cannot find, a daily activity tracking tool. In which salespeople can record each activity of the day. And at the end of the afternoon, be able to see all the contacts made, progress, and next actions for each salesperson.

Pros

One of its advantages that we use the most is the inventory control in multiple locations, this is for companies with distributed warehouses.

Cons

It only happened once, but in one of its updates there was a slight imbalance in the inventory. It did not recognize the product entry made earlier. So you should be aware of them.

Pros

What I liked most about this platform was its versatility and ability to adapt to the needs of my company. I was pleasantly surprised by the number of modules available that cover virtually all areas of business management, from CRM and inventory, to production and accounting.

Cons

One of the aspects I liked least was the initial learning curve. Although the software is very complete and offers many functionalities, at first it was a little overwhelming to familiarize myself with all its features and settings. Despite having an intuitive interface, there were times when I found it difficult to find certain options or understand how to perform certain specific actions.

Pros

you can use it as free and when you are sure it's fit to your workflow you can buy license. also the UI is very friendly and it have a lot of modules for anything you want . also it's open source

Cons

it have a learning curve specially if the employees didn't work with an ERP system before also it need more in depth tutorial to learn from them

Pros

-Odoo has a vast array of applications that appear very user friendly
-Can automate several manual functions that occur day-to-day
-Accessible on the go
-Have the ability to customize the system to meet your company's needs

Cons

-Setting up and configuring the database is almost impossible without support
- Several technical bugs and glitches
-Have to go through several hoops just to undo validated actions (ex: Validated Invoices, Orders)
-Can be slow at times
-Support has slow turn around times
-Sales Team overpromises and under-delivers

Alternatives Considered

Zoho CRM, NetSuite, Salesforce Sales Cloud and Keap

Reasons for Choosing Odoo

WinFashion was very outdated and not user friendly at all. It was hard to have a user friendly, fully functional website with this platform. It also prevented people from working at home, because it was not a Cloud based software,

Reasons for Switching to Odoo

Odoo was the most user-friendly (or at least how it appeared) and affordable option. It had all the key features we needed, as well as had the ability to customize features within the database, rather than functioning from an out-of-box system.

Pros

what we like about this Suite is it replaces all our old applications into like on stop shop solutions for our Accounts, HR, Billing and our Project managers.

Cons

What we are encountering now is a bit uneasy to modify sore features and we needs a lot of help from developer to adjust certain things to suite our needs.

Alternatives Considered

Dynamics 365 and SAP Business One

Reasons for Choosing Odoo

we want to have one suite that will connect our Accounts department, HR and Projects Management team.

Switched From

TallyPrime

Reasons for Switching to Odoo

Flexibility and cost.

Pros

The demo was amazing, incredible, I had an instant love for the tool, the low prices really excited me.

Cons

after years of use the migration was impossible and I had to change from software to another brand because I came to the conclusion that the slow support seemed to be guessing how to solve my problems

Alternatives Considered

NetSuite

Reasons for Choosing Odoo

Because migration was an impossible task, we did everything Odoo said had to be done, we even hired odoo.sh a few years before because they assured me that everything would work better, but it didn't, I felt really ripped off.

Reasons for Switching to Odoo

I chose odoo for price and level of service without asking for references to other companies, over time I realized that other companies like mine went through the same thing.

Pros

Odoo hosted is awesome. It's features are robust and simple. It's easy to start experimenting for free with new integrated technologies and then turn them on in production as it makes sense econimically as we scale our business. It's high quality open source software written in Python and leveraging PostgreSQL for the database. Personally, I'd love to be a contributor to the Open Source portfolio of features and products (if only I had the time). Also, they have friendly and very knowledgable support staff that are there to help you succeed without any high pressure tactics. They are in it with you for the long term. I can not recommend Odoo enough.

Cons

I don't have any real complaints yet. So far I haven't needed much technical support and things are pretty intuitive (once you start using it).

Alternatives Considered

QuickBooks Desktop Enterprise

Reasons for Choosing Odoo

Wanted more features AND a better Web UI. In short, I wanted real ERP sioftware, but, still wanted ease of use.

Switched From

Quickbooks Online

Pros

It has all the modules/features integrated to run a business

Cons

Support shall be more responsive and cost friendly

Alternatives Considered

Sage Intacct, NetSuite and Infor CRM

Reasons for Choosing Odoo

PrideSys ERP feature development was very poor and slow to keep up the pace wit our business

Reasons for Switching to Odoo

Oddo seemed to offer more features/functionalities at better cost

Pros

I could not think of any business function not covered by Odoo and it is done with elegance; there is no limit to what can be done with it and the subscription prices are reasonable.

Cons

There are some IT cost associated for implementation and configuration, that is if you want to fully utilize it.
Also, I cannot understand why it cannot be purchased, is it because of GPL? but it is being sold as subscription!

Alternatives Considered

Zoho CRM, Sage Intacct, Dynamics 365 and Quickbooks Online

Reasons for Choosing Odoo

1. User friendly for clients and their staff 2. Dimensional counterparty design 3. Import/export functions

Switched From

TallyPrime

Pros

Odoo is an open source ERP system, so it is easy to customize according to your needs, provides many pre-installed modules that are very useful and easy to handle and can be used in all types of companies from small to large corporations.

Cons

To customize or develop it requires a lot of effort and time and also the cost of Enterprise versions is quite expensive, the interface should be more eye-catching development requires good programming skills.

Alternatives Considered

ERPNext and Dolibarr

Reasons for Switching to Odoo

For the ease of installation or the purchase of space in the cloud that had the system pre-installed.

Pros

Odoo is an Opensource ERP with a free Community Edition and a paid Enterprise edition. It is packed with features like Accounting, Project Management, Customer Management, Employee & Recruitment Management, Inventory & Warehouse, Sales and Purchase and POS to name a few.
I like the Dashboard where one can get an bird's eye view of the status of any task or activity that needs attention. Plenty of additional modules (called Apps) are also available on the Odoo Store.

Odoo uses Postgresql as database.

It offers plenty of customisation options. Some countries' standard Chart of Accounts are available by default, or you can create your own.

Overall a very useful ERP.

Cons

I'm reviewing the Community Edition: On the downside, it has a relatively big learning curve. Setup and initial configuration is crucial. I would have liked to choose between mySQL and Postgresql as some hosting providers does not offer Postgresql.

Some minor frustrations is the fact that an invoice can only be created after a quotation, then an order. I would've liked to be able to enter an invoice without an quote or order; for example monthly regular contractual invoices. Having said that, depending on how your business work, it might not affect you that much.

Secondly, recording expenses is cumbersome - expenses are recorded either through the employer expense module (which is not always related to an employer, like rent), or through billing. Either way, you need to create a "product or service" for expenses before entering them. Where and how you enter them, also affects your expense reporting.

I would also like to see more reporting options like traditional desktop apps.

Customer support for the Community Edition are limited to the forums and some manuals for older editions.

Pros

Fantastic bag of integrated tools from Inventory management, CRM, Sales and Supply chain working together to optimize our opperations. The logical and natual choise for us evolving from a small company into a medium enterprise.

Cons

Odoo's Onboarding team was a total waste of Time and Money and I seriously felt like being milked for every penny along the way. Eventually I dropped them and restarted the process with a local dev company and much better experience.

Pros

We loved this for the ERP system of integrating our lead management, supply chain management, quotation system, accounting system, CRM system, and inventory all into one area. We previously had to force together multiple different sites and systems (i.e. Jobber, Quickbooks, Monday/DaPulse) and after many years of growth we simply have outgrown these dated systems and can no longer afford the time to micromanage so many transactions. We also needed automation on multiple areas of our service, which Odoo has been able to provide. After extensive training, NOT FROM ODOO LET ME TELL YOU, we have been able to customize this fairly well to our complicated value add manufacturing processes.

Cons

I have had the worst time with customer service when it comes to Support Pack Hours. Not only were we billed for every millisecond of time, but we were easily overcharged for time as well. One simple email response would take 6-10 minutes of our support park. After asking for a service level document multiple times, they simply have not provided one. They also hid the fact that support pack hours expire. We began our Odoo integration just before COVID hit, and we had to stop the Odoo integration for a few months, only to be met with many hours being used on ODOO EMAILING US for updates on when we would come back.

In the time spent with them implementing our systems to Odoo, they easily have dropped the ball so much with such low support that we had to hire a third party consultant to get this system up and running the way THEY MARKETED TO US and how we initially envisioned this working.

Alternatives Considered

Zoho CRM, Salesforce Sales Cloud and HubSpot CRM

Switched From

monday.com

Pros

As a former Netsuite and Salesforce partner, our clients demanded more in the form of ease of use, mobility and functionality without breaking the bank. We started off by migrating ourselves off of our Netsuite system. This move simplified all of our daily work lives so much, we brought this solution to our client base. From Professional Services, Manufacturing and Warehouse operations, Odoo was an excellent fit and an extremely good value. The company improves the software almost daily and with thousands of prebuilt apps in their app store, adding major functionality and workflow is simple. Also the open nature of the code makes it the absolute most flexible ERP/CRM/MRP software on the market.
Odoo maintains a few versions Community(Free) and Hosted(Saas) and Enterprise(Self Hosted). We recommend either Hosted or Enterprise(Most Recommended) for business. The Community edition is mostly for developers to have an easy way to learn the basics. The Enterprise edition is packed with additional advanced features necessary for production use, and is supported by Odoo and the Odoo Partner Channel.
Any company in the search for an ERP system should include Odoo in their list.

Cons

Documentation needs improvement. Most documents and answers are not centralized but scattered between Youtube, and Odoo Community and GitHub although they have been building a training portal.

Pros

8 years ago we were actively helping some of our customers implement SAP. I was researching on a better system that is affordable for small and medium business as well. I found OpenERP(Now Odoo) and give it as an R&D project for my team to learn. Seeing the ease and freedom, we implemented it for our business and partnered with Odoo and started providing it as one of our core services to manufacturing/Retail and Wholesale companies in the US and abroad. Main Pros are

Base Opensource - Source Code available
Modular Architecture
Software doesn't dictate how you should run your business - highly customizable
Availability of custom modules for almost every integration
Availability of developers and implementation partners
No Vendor Lock-in and unexpected 300% increase in license costs
Affordable for 5 people business to large corporations
Can be installed on highly secured private dedicated military grade servers for compliance

Cons

Documentation is scattered across different channels, needs to be centralized.
Odoo is still a young company and has a long way to go compared to SAP, but they are working on it.

Pros

- User Experience very fluently
- Business Scope is complete
- Easy to develop and customize

Cons

- Difficult to found technical experts
- Difficult to found functional experts

Alternatives Considered

Dynamics 365 and JD Edwards EnterpriseOne

Reasons for Choosing Odoo

UX and relations cost/benefits

Switched From

SAP Business One

Reasons for Switching to Odoo

Best relation between return and invesment

Pros

I like how everything flows together. From contacts, into the quote, into the sale, pulling from product /price list, into accounting. It has helped reduce a lot of redundant work, which we dealt with in our previous systems, which didn't speak to each other.

Cons

The accounting side of things is lacking. It has odd functionality. Like you cannot have 2 decimal places on your Sales side and 4 decimals places for raw materials/purchasing. Both sides have to be on the same decimal count, which is inconvenient. The bank reconciliation functionality is strange. It's not like Quickbooks, I believe it's more of a European way of reconciling, vs a USA sort of method. We've also had issues with the invoices not pulling from item receipts, they tie back to the PO, and ignore the Item Receipt. Which is also odd to me. So there has been an adjustment period on the accounting side.

Pros

It covers mostly everything related to many business. so we just have to customized it as per user's requirement.

Cons

as a developer when we are creating our customised module there are many areas where odoo needs to improve as per my review , one is to sometimes when we are working with custom module after changing some code many times it happen that while updating or installing new module in that databse that database get corrupted so we have to drop/delete dattabse and create new database . please note that when installing same module on new databse it will start working fine so there is no error by coding side . Second thing is when there is any error in py file sometimes it fails to give exact error. if i added new line it will give me error somewhere else part where there is no error here also i checked that where it is giving error is it true or not but it fails to display exact error instead it will give other error so i thinks in error odoo needs improvement.