User Reviews Overview
About Aircall
Aircall is a cloud-based business phone and call center system that helps manage and streamline customer support and sales engagement operations. Designed for offices and teams in remote areas, it enables users to integrate the...
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- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
One of the best
I have used the free trial, worked amazingly. Integrates with Pipedrive as well. The only problem was the price. It was more than our budget
Pros
It's got everything you need for a smooth sales process. From the interface, to call recording, ease of use, transferring calls. Just perfect.
Cons
Software seems to be flawless, however, for a smaller sales operation like ours, the price was very high.
Response from Aircall
Hi Selim, thank you so much for leaving this kind review! We are thrilled to hear that you had a nice trial experience. We hope that one day we'll get to work with you on a more permanent basis. Cheers! - Max
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall amazing!
Aircall has been amazing, from the Support guys to the Customer Satisfaction team.
Pros
The most important part of Aircall is that we're able to sync the contacts between our different phone lines and add the contact during the calls or afterward. This feature has helped us make things easier for the agents that answer calls every single day of the week.
Cons
The only con that I have found from Aircall is the fact that you're not able to use the phone numbers to send or receive text messages. As a Roofing Company, some users choose not to call but to text or email us and the fact that there is no way to check text messages or send them.
Reasons for Choosing Aircall
Calltools never worked for us, we never got the dialer and script features working and the support team took hours if not days to get back to us or even to close a ticket. Also they made us install third party dialers to use their calling services which was not convenient because they use a complete CRM and that made us move forward.Switched From
CallToolsReasons for Switching to Aircall
Because Aircall does not require fiber optics connection to handle inbound/outbound calling, they offer a wide platform support for IOS, Android, Windows and MAC apps to be installed so if you're out on the move or in office or even at home you can work from any device in reach.- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Easy to use
Pros
The possibility to set availability hours
Cons
There is nothing noticeably negative in my everyday use.
Response from Aircall
Hi Guillaume, thanks so much for your feedback. We're delighted to hear how easy you've found Aircall. 💚 Should you ever need assistance, please feel free to reach out and our teams will be happy to help! Cheers - Anthony from Aircall
Top Aircall Alternatives
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Not a fan.
We are very disappointed overall.
Pros
I like that you can transfer a call to a number outside of your Aircall account and that you can speak with the person first before transferring the call.
Cons
I hate the "integration" with Sugar and that many features seem to not work properly, like uploading a CSV of contacts. I followed the directions provided by Aircall and it did upload properly. Customer service was not very helpful.
Response from Aircall
Hi Kelly, thanks for taking the time to share your feedback. We're sorry to hear that our integration features didn't meet your expectations. Our teams constantly work to improve them and we'd love to hear more about your issues. Can you please submit a ticket at support.aircall.io? Thank you so much. - Anthony from Aircall
- Industry: Chemicals
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Aircall is a cloud-based phone system with advanced call center features and easy integration...
Aircall is a highly regarded phone system that is known for being comprehensive and easy to use. Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some I have reported call quality issues and limited customization options, many businesses still find Aircall to be a useful tool for managing their calls. In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their customer service and improving their workflows.
Pros
According to me, Aircall software is highly appreciated for its ease of use, advanced call center functionality, and seamless integration with other business tools. I find the intuitive interface and simple set-up process to be highly beneficial, allowing them to quickly start using the software without any issues. The advanced call center features, such as call queuing, automatic call distribution, and call recording, are highly rated by users for improving call management and customer service. Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in streamlining workflows and boosting productivity. Overall, Aircall is considered a comprehensive and valuable solution for businesses looking to manage their calls more efficiently and improve their customer service.
Cons
I might experience occasional call quality issues, limited customization options for call center settings, and occasional glitches or bugs when using Aircall software. Some users and I have also reported having difficulty with integrating Aircall with other business tools, although this seems to be less common. However, it's worth noting that these criticisms are not applicable to all users or situations. Despite these drawbacks, Aircall is generally considered a comprehensive and user-friendly phone system that many businesses find valuable
Response from Aircall
Hi Aman, thank you for sharing your feedback with us! It sounds like you are using Aircall to improve your customer service, and it's working. Great to hear! We're also pleased that you are installing our integrations as well. You mentioned that you sometimes have issues with the setup of these integrations, so we'd love to help you there. You can find a lot of the answers you're looking for on our Knowledge Base (here: help.aircall.io) but if you ever need more help, please do not hesitate to contact our Support team (here: support.aircall.io).
Call quality can be a tricky problem to tackle, but there are usually many fixes that you can employ. I highly recommend running a Network Diagnostics test on your users' devices to figure out what the issues might be: https://help.aircall.io/en/articles/4778206-network-diagnostics-panel
And, of course, you can reach out to our Support team if you need further assistance. Thanks again for your review! - Max from Aircall
- Industry: Education Management
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Accuracy meets efficiency!
Our whole team attended the demo for the software and it was great, we had the chance to ask any questions throughout and it was all made really simple.
Pros
Great visibility throughout the application, so easy to navigate. The ease of transferring calls with the 'talk first' and overall just the intelligence behind it being made for any level of experience. I feel confident if I had a junior intern put onto the phones, I would barely have to cover anything within the app, it's all there.
Cons
Sometimes it doesn't remember my log-in details so prompts me to sign in again when it's been inactive for a certain period but it's easy enough to get straight back in.
Response from Aircall
Hi Eden,
We really appreciate you for leaving such a thoughtful review! The ease of training new reps is definitely a benefit we hear from our customers regularly, so it's great to hear this has also been your experience.
Regarding logging in, we are in the process of revamping this feature, so hopefully you won't experience issues with remembering your credentials for too much longer.
Have a great day!
Cheers,
Max from Aircall
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great Tool for VoIP
Pros
- Easy to use
- Easy to setup
- Mobile apps
- Desktop apps
- Easy to buy new numbers
- Easy to add new users
- Fast customer success
Cons
Sometimes the lines are not stable and it's not working.
As we are using it on a daily basis, it can be an inconvenient. It is happening just from time to time so it's ok for now.
Response from Aircall
Hi Nessim, thank you for taking the time to share your feedback! We're glad you're making good use of our PowerDialer feature. We hope it's helping you save a lot of time! If you encounter call quality issues in the future, we've compiled these tips to help you: https://view.highspot.com/viewer/62b22b0ce798461b468f5c29. - Best, Max from Aircall

- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for Free Trial
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Review Source
Don't waste your time
Very difficult to set up. The trial was just possible for us after many email back and forth. After that it was not possible to test. Its insane, soo bad.
Pros
They have integrations, and app for iOS and Android
Cons
Does not work. The support took days to set up a trial. And then did not work
Reasons for Choosing Aircall
Because Aircall does not work and the support is non.Switched From
CloudTalkResponse from Aircall
We're sorry to hear that you had a negative experience getting set up with Aircall. Is there anything specific that you were having trouble with so we can pass along your feedback and try to improve for other users? If so, please send us an email at [email protected]. We appreciate your feedback and will take it to heart. - Aircall Team
- Industry: Music
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Aircall has great features!
Pros
We implemented Aircall because we needed to record inquiry based calls to help improve our business and services. Aircall provides you with toll free numbers, a virtual call center, and call routing, which helped us get started.
Cons
The pricing is a bit steep, provided the fact that you have to pay per user, and each member of our team needs access.
Alternatives Considered
TwilioSwitched From
TwilioReasons for Switching to Aircall
I found it much easier to use and the integration feature sold me.- Industry: Packaging & Containers
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Need to call? make sure you use Aircall.
Pros
Ease of use, it is a pretty simple app with a lot to take advantage from.
Cons
So far I don't have any complaints about Aircall.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
How I feel about Aircall.
I have to say my overall experience with Aircall is good. Of course, nothing is perfect and sometimes you might have an issue here or there. But in all honesty, I prefer Aircall over Ring Central any day. Not only is the tool user friendly, but the customer service team is great! They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
Pros
What I like most about this software is the dashboard. I am able to monitor employees and help them by using the coaching feature which is really cool. I can add new hires and remove people who are no longer with our organization with ease. Also, I like the analytics which our management team really appreciates because it helps us to determine workflow by gaging when agents are needed more on certain days and times.
Cons
The first thing I would change is having to refresh the dashboard all of the time. As an admin, I have to refresh to make sure I am seeing current activity. It showed agents unavailable, and when I reached out to them they said they were. I had to refresh and two of them were on calls. Also, sometimes when you go available on the Aircall App, it shows you available there, but on the Dashboard it shows the agent unavailable. When this happens, you have to log all the way out and then log back in. One last thing I would change, is when a customer calls in, after the phone rings several seconds, it says NO ONE WAS AVAILABLE TO ANSWER that call. But that wouldn't be the case.
- Industry: Banking
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Improve the efficiency of the call center's day-to-day operations.
We can now see how many incoming calls we are receiving, which helps us estimate how many resources need to be allocated to a given workflow at any given time thanks to Aircall. We were also able to see what the crew was doing at all times so that we could keep track of everything.
Pros
Aircall helps us to streamline our call center operations, reduce the amount of time we spend on administrative tasks, and increase our overall managerial capacity. Easy to navigate thanks to everything being clearly labeled. As a large team's Planning Manager, it's important to me to know how to maximize the efficiency of our team members' phone calls, and I appreciate learning how to do so with the tools available to me. I appreciate Aircall's ability to keep calls in the cloud, as well as its various options for quickly returning and tracking conversations, both of which can be accomplished via the many third-party apps with which it integrates. I especially appreciate Aircall's dashboards, which provide us with all the information we need. I also appreciate how convenient the "click to call" feature is.
Cons
There isn't much to say, as Aircall is accurate and the user must have sufficient training to use the system effectively, other than that I find it difficult to set up all the tools on the monitoring page which I understand, but I don't need that because I have to monitor many teams at the same time.
Response from Aircall
Hi Mario,
Thank you for taking the time to leave us a detailed review. We appreciate your feedback and are delighted to hear how the tool is helping to facilitate your role as the Planning Manager. If you have any questions regarding the monitoring page, please don't hesitate to contact your dedicated Customer Success Manager or our Customer Care Team via https://support.aircall.io/.
Best,
Leslie from Aircall
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
A companion for remote job
I do not see myself using another software. It has some flaws but Aircall is definitely my first choice. Its features keep on being improved, the team seems to be very feedback oriented. I am satisfied and looking forward to the next big feature release !
Pros
The ability to call from any country and centralizing the contacts with links to our database. It makes remote job easy and. There are even tools to troubleshoot connection issue and know nmthe source of any quality issue !
I love the sms tool available for France and UK, it is very handy for reaching busy customers
Cons
The reporting is not deep unless you pay higher membership. Depending on the company's need it is not that overpriced.
There is no way to have your SMS saved if someone calls you in the middle of your typing and you receive notification for every single sms coming in even though you did not send the sms without the possibility to assign it... Lots of improvement could be done there in my opinion (tags, search for users...)
Response from Aircall
Hi there,
Thank you so much for your detailed Aircall review! We value your feedback and are so happy to hear how helpful Aircall has been while working remotely. We are continuously adding new product features and updates to make sure you have the best experience. To stay up-to-date with the latest news, check out the link below:
https://help.aircall.io/en/articles/3819519-news-updates
Best,
Leslie from Aircall
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Terrible Audio Quality
Pros
Integrates nicely with HubSpot and many of the other services we use
Cons
The audio quality is beyond poor. Been using this service for months and I've submitted the feedback and even received a call from them to my cell phone and could tell immediately that they were using Aircall because of how bad the audio quality was. It drops in and out and causes issues with our business.
Reasons for Choosing Aircall
More features and better integrationReasons for Switching to Aircall
I met a rep at a virtual event- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The bare necesity
It handles all our basic needs for our company at an affordable cost.
Pros
This software is integratable on desktop and on our cell devices
Cons
Sometimes the quality of the voice is garbled and it makes it hard to conduct business
Alternatives Considered
Zoom MeetingsReasons for Switching to Aircall
Cost and needResponse from Aircall
Hi Ana,
Thank you for sharing your feedback with us, it means a lot! To help you have an even better experience with Aircall, we recommend you follow our network recommendations in the following article; https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations
Hopefully this helps alleviate any quality concerns you may have experienced. If a specific issue arises in the future, please let our support team know so that we can help you resolve it: https://support-atlassian.aircall.io/
Cheers,
Max from Aircall
Cheers,
Max from Aircall
- Industry: Food & Beverages
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Aircall for Small Businesses
It has been a great experience. All our customer service agents use it, and training them takes only a few minutes. As an administrator I am able to see their activity and manage their use.
Pros
I love the simplicity of the product. There is no need to read a manual to use it, and the features are very intuitive. It is really easy to add users and manage their use as well.
Cons
It is not a very robust software, but it's all we need for our business.
Response from Aircall
Hi Monica,
We appreciate you sharing your feedback with us! We're glad that Aircall is helping your business out with its essential communication needs. To go a step further, many of our customers like to pair Aircall with their other business software to unlock advanced workflows. You can check out the options here: https://aircall.io/call-center-software-integrations/
Let me know if you need any help!
Cheers,
Max from Aircall
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Enabling you to make calls
Good, overall it's worth what you pay for it.
Pros
Aircall helps you keep track of who you called and when. You can record calls, track how long you have been talking to someone. They recently added a tag option where you can tag your calls making it easy to analyse things and be organized.
Cons
Too many cons because using this app really all depends on how strong your internet is.
Response from Aircall
Hi there,
Thank you for taking the time to share your feedback with us! We're happy to hear you are enjoying our features, including Tags. Regarding connectivity, as Aircall is a telephony service, it relies on the internet to establish the connection to the telephone network. We understand the importance of quality conversations, and so our teams put together a guide of network requirements and recommendations to help ensure your connectivity is up-to-date (see below).
https://help.aircall.io/en/articles/3819471-network-requirements-and-recommendations
Best,
Leslie from Aircall
- Industry: Financial Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Poor quality, poor support, but cheap
Pros
It's very cheap and easy to set up. You can be up and running in like a day.
Cons
Call quality is poor. The customer success team is nearly impossible to deal with.
Response from Aircall
Hi there, thank you for your candid feedback, and we are sorry to hear about your Aircall experience. To help address your concerns, I am investigating this further and will provide an updated reply once I have more information. In the meantime, if you need assistance with your account, please contact our Customer Care Team at support.aircall.io. Thank you for your patience and understanding. - Anthony from Aircall
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Aircall is the bomb
Great experience overall
Pros
Ease of use, the ability to use it on my iPhone, the SMS features
Cons
SMS does not support MMS, which is not the worst, but it is inconvenient as customers constantly try to send MMS. The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and you have to start over.
Response from Aircall
Hi Thoma,
Thank you for sharing your feedback with us! We are so happy to hear you are enjoying the mobile application and SMS features. If you ever experience any technical issues, please let our teams know via https://support.aircall.io/ so that we can assist further.
Best,
Leslie from Aircall
- Industry: Consumer Goods
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Easy to setup phone system with lots of expansion
Very good overall experience. Easy to reach a live person whenever you have a question. Easy to setup, easy to customize.
Pros
Ease of setup and use. It's great to be able to have a new user or new phone number setup within minutes and be ready to go live. From there, it's nice to quickly be able to change settings around as needed.
Cons
Added features like SMS messaging would be nice to use. Powerdialer feature could also be better implemented.
Alternatives Considered
JustCall- Used Daily for 1+ year
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Review Source
Promising the sky, delivering the hell...with a time spoiling helpdesk
Pros
Plenty of features but the most important is not working: calling
Possibility to use foreign numbers
Cons
The quality of the talks are disastrous. Our salespeople call 6 hours a day and not half an hour goes by without problems. Disconnected conversations, incomprehensible conversations, echoes as if we were on the moon ... Our salespeople and customers find it terrible. The helpdesk is trained to ask the same questions a thousand times and always blame the others (internet provider, cables, headphones...). First it was our internet provider Telenet. After we switched to the other internet provider Proximus especially for this reason, the problem remained the same. The Internet speed test they always ask for also proves that it is ok and even has capacity left. At their request we work with Ethernet cable, with their recommended Jabra headphones, with their recommended switches..... 1 conclusion : Aircall = NoCalling
- Industry: Accounting
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
Call management application
A super efficient solution that meets the needs of the market.
Pros
Business call management solution. It is very pleasant to use with a well thought out history.
Cons
The management of contacts can be much improved.
Alternatives Considered
CloudTalkSwitched From
CloudTalkResponse from Aircall
Hi there, thank you for your positive review! We're so happy to hear you found the switch to Aircall has met your team's needs ���� Please don't hesitate to reach out if you ever need assistance with your account. - Leslie from Aircall
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Great choice for a start up business
Pros
We love the ease of access for this software. That goes from the user end & the admin end!
Cons
There are still glitches with the mobile app.You can't round robin calls for distribution.You can't video call teammates.Aircall doesn't pop out an alert on the Front app when a call is coming in.
Response from Aircall
Hi Kassandra, thanks for your Aircall review! We are delighted to hear about your positive experience and appreciate your feedback as we continuously work on updates and improvements. If you need additional assistance, please don't hesitate to contact us. - Leslie from Aircall
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
simple and straightforward ... dare I say basic?
Loved it but at times felt like I was "playing" customer service rep rather than actually having a big girls or boys ob
Pros
It was incredibly simple to use. Literally log in … credential … short tutorial and you're up and running ... easily scalable quickly and to the masses. Very fast learning curve = Aircall was the least time consuming aspect of my nearly 2 week self guided onboarding/orientation
Cons
Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and childish with underwhelming features that seem easy to knock of out the park. I feel t his could have been a result of amazon's attempted to easy their way into the logistics sector despite quietly being the forefront this whole time.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Super efficient dial-in software
Great experience so far. 3 years and more. They are always improving.
Pros
We have been using Aircall for more than 3 years now and it has been an amazing software so far. They have got an extension you can install on your browser. It detects the phone numbers on websites you are on. You can do so much with it : calls, sms, recording calls, add taggs, get some dashboard performance etc. Our whole team is using team, sales and demand side.
Cons
They just installed the sms options some time ago. For now you have to see all the sms and response sent and received by everyone. Always feeling like your sms inbox is full. They are working on it.
Response from Aircall
Hi there,
Thank you so much for sharing your feedback with us! We value having long-term customers like you and love hearing your favorite Aircall features! We're consistently working to improve our features such as SMS and look forward to sharing those updates with you.
Best,
Leslie from Aircall