Veeqo Reviews

Pros

The product sync between Veeqo and Shopify is painless. Updating product details in Shopify sync into Veeqo without issues, keeping your product data up-to-date. We sell new & refurbished office furniture. Our refurbished office chairs are refurbished on order, and Veeqo allows us to create Bundles, that manage our inventory so Shopify always shows the correct stock available.

Cons

Nothing really, I like working on the Veeqo system. Veeqo suits us 100% for our needs.

Pros

Well now it's free! so I would highly recommend it to any e-commerce business owner.

Cons

Some very light features/integrations such as OnBuy as missing.

Pros

User-friendly interface with OK top-level reporting
Works well with 3rd parties channels, I think this is where the initial design and build has gone into!
Customer service seems like good guys but seems under a hell of a lot of pressure.
Integrates with carriers well.

Cons

Where do I start, been with these guys for 2 months now and each day another drama unfolds. We used to run everything on Sage line50 which is at heart an accountancy package with a clunky warehouse/inventory management system. Honest opinion key areas we have taken a big step back.

Simple day to day procedures that have become a total nightmare, I really can't understand how this is supposedly been built from an e-commerce background. I would say at the moment it's taking the warehouse 3-4 hours a day longer to operate!

You can't partially refund a customer, so a customer buy's two pairs of pants returns one, no way of partial refunding, we've been told work in progress! Also simple things like refunding a customer postage, can't do!
When you part ship an order there's no way of tracking this, so you need to go into all your shipped orders one by one checking which one's are part shipped or allocated.
You can't do shortfall on your orders to see which order you need to order stock for so you need to go into each and every order new and old to see what needs to be ordered, we've sort of coping on a day to day basis using tags but not ideal at all and extremely time-consuming.
It doesn't automatically allocate purchase orders
Reorder levels don't work so very hard to understand when reordering, it also doesn't recognise zero's which is a massive problem.
You've got to manually link your products with supplier codes which is a massive problem when you have over 7,000's sku's.
A lot of duplicate data handling is required to keep Veeqo and your inventory on your own store updated, it does;t pass inventory updates from Woo back across, which is a bit of a pain.

Pros

Easy shipping of Amazon orders, including UPS, which never worked for us as an Amazon Seller. It's also free to Amazon Sellers.

Cons

Learning curve. I had to read a lot to learn how to use it and there was no quick support. You have to go through a chat process and then you hear from support later in the day. However, Support has been very helpful. Since I wanted to switch from ShippingEasy, I was looking for easy Return labels. Sometimes a customer calls from months ago and needs a label. I can only print them through Veeqo if I actually shipped the product through Veeqo.

Pros

My favorite thing is the ease of merging listings when the same product is sold but uses different SKUs across selling platforms.

Cons

I don't like that if 1 SKU is ordered, but that SKU is a bundle that requires multiple boxes to be shipped, you have to manually add additional boxes as "products" to the order instead of being able to just customize the number of boxes, dimensions, etc like you can with other shipping programs. I wish we could print product pictures on the 4x6 packing slip with the shipping label. I wish we could connect our shipping accounts to see our companies rates and still have Veeqo's rates connected as well to compare them all.

Pros

syncs well to Amazon + other channels. free to use.

Cons

awful product. veeqo claims "Get Protected - Amazon will protect your account and pay for A-to-z claims related to delivery issues or items not received (INR).** this is a LIE. Amazon will NOT protect your account for labels bought via Veeqo. AZ claims get ZERO protection, Amazon does not care about Veeqo Seller Gaurantee, and ignores it. and Veeqo simply does not care that Amazon does not care! Arrogant and unhelpful customer support who refuse to accept they are making false promises, and do not back their guarantee - instead fobbing off responsibility to Amazon and claiming that Veeqo is "just a third party"

Pros

I find Veeqo a very user friendly system, we currently use this to help run our online and wholesale division and it is super simple to use. The app makes it extremely mobile and gives you the ability to check on tock levels and performances while on the move. The main system is simple to use, recently we have trained 3 new staff on the system and it was so easy for us to do this and also for them to learn.

Cons

It can be a little temperamental when you are searching for products as you need to thoroughly delete the description and then count to 5 before re-entering.

Pros

Agility, they are relatively quick in updating and enhancing this software.

Cons

It's an evolving software, so you can expect bugs popping up here and there.

Alternatives Considered

Reasons for Choosing Veeqo

Switched From

Pros

The inventory manager has been a game-changer for my online business. Managing multiple marketplaces and eBay multivariation listings used to be a time-consuming struggle, but this tool streamlined everything. With just a few clicks, I can efficiently handle all my eBay variations and seamlessly merge them with other platforms. The user-friendly interface makes it accessible to all sellers, regardless of experience. My inventory is now well-organized, and sales have seen a significant boost

Cons

Compared to the inventory manager I used before, I have noticed that this one is slower when working with inventory management.

Pros

all in one tool with good preset reports .

Cons

VEEQO Severely marks up the shipping costs and steals from their customers by not revealing what they are doing. They advertise there 'low rates' when in fact their rates are very expensive. whatever you save on the "Free" software, you will lose and much more. For example, a order that costs me $3.75 to ship via USPS in shipstation, was being charged $8 by VEEQO. besides for all this, the software is slow and buggy.

Pros

Nice interface to look at and looks slick on the front end.

Cons

The inflexibility of the features that you need and the related charging mechanisms is hugely frustrating.

Their inability to listen to customer feedback and deal with very simple requests is quite something.

The experience and flexibility that was sold to us wasn't real unless you went to Enterprise.

If you're a high volume and low margin retailer their pricing structure is crippling.

We needed to do a custom integration with a certain shipping provider as we have a good rate, we were happy to do it and told it was possible pre-sales. When we came to do it, it turned out that we needed access to their Shipping API and they'd only do this on Enterprise despite us not requiring any of the Enterprise level features.

As you can imagine, the 'not advertised' pricing structure for Enterprise means one thing, it's very expensive. It was going to more than nearly quadruple our cost per month to simply get API access.

Speaking to our customer success manager was like banging my head against a brick wall... I explained several times what I needed and asked for pricing, he took a few days to finally give us some very vague pricing. I asked for more details, he didn't supply them.

Meanwhile, we'd spent another month's subscription with them due to the delays in getting answers.

We then go to cancel, oh, the cancel any time thing... Yeh, actually it's 30 days so you'll get charged again, you agreed in the T&C. Hardly a friendly approach to servicing clients.

Pros

Can pull inventory from Amazon and Shopify with images.

Cons

1. First of all I had to manually enter all barcodes, the system didn't do it. For over 500 SKU it was very annoying.
2. When I was confirming orders in Veeqo, they were not confirmed in Shopify
3. When I gave access to workers and limited their permissions, they could see all information about our suppliers and prices. this is very uncomfortable.
4 and the worst is customer support. They are not helpful at all.

Pros

Nothing

Cons

Everything

Pros

I loved that virtually every channel we sell on was available on Veeqo. We came over from using a similar platform, but Veeqo is loaded with tons more features! The interface is easy to use and support is fast.

Cons

Our only dealbreaker was not being able to integrate with Woocommerce. I was told that the feature is currently in beta, but seeing as it's our primary platform, we'll have to wait until that stable version is released. Aside from that, totally pleased with the platform.

Pros

Amazon stated that shipments through Veeqo that are lost do not count negatively towards our account. Recently we have lost so much time due to lost/damage packages from USPS

Cons

There are shipping services that are not compatible yet, FedEx SmartPost and USPS Ground Advantage, we were told that they should be available by September 2023

Pros

Stock control around the world in Amazon warehouses, reduced our stock holding and increased our sales by at least 50%

Pros

Customer service was really nice and they tried to get things working. But after a couple months I had to move on.

Cons

FedEx shipping labels don't work.
Listing tool not ready for use yet.

Pros

Speed
Reliability
Ease of use

Cons

Nithing

Pros

Very easy to navigate, great customer care.

Cons

Updates take 10 minutes

Pros

The integration with Amazon is very good, saves several steps when printing labels

Cons

Online AI is not very good, takes you loops to answer questions. The email support is very good and responsive.

Pros

Really easy to set up and use with a friendly and knowledgable customer support team who are always on hand to help us out. Integrates with all our online sales channels and even our accounting software.

Cons

Like I said, can't find fault with it!

Pros

Veeqo seems to have the basic functionality that I need and is free

Cons

The interface is not always very responsive. Would be nice to have more import/export options.

Pros

This software is one of the myriad available to synchronize online sales marketplaces with quickbooks desktop.

Cons

However, it doesn't have the ability to integrated marketplace fees with the accounting integration, so it didn't work for us.

Alternatives Considered

Pros

It is easy to use with a lot of useful features such as Multichannel Fulfillment.

Cons

Inventory sync is not accurate and needs to be improved.

Pros

Simple layout, easy to set up and use. Very helpful tech support, and saves us loads of time per day.

Cons

Waiting for product pushing but understand it's coming soon.