Ringover Reviews

Pros

I am very satisfied with ringover in addition to the intuitive console,
The application also allows me to call and retrieve all my calls abroad with a simple WIFI connection.

Cons

t's hard to say what I didn't like about RINGOVER
because I really believe that all is well.
Can be the price "not expensive enough"

Pros

The integrations, the click to call feature, power dialer and the customer service

Cons

The fact that some calls to specific countries get dropped off after a very specific period. Example: 3 mins

After a dropped call, you continue to hear the other person’s recorded voice in loop.

Pros

Really easy to use and setup for a team.

Cons

Sometimes it breaks and there have been a few shortages in the past few months.

Alternatives Considered

Aircall

Reasons for Choosing Ringover

We were not happy with their service.

Switched From

Aircall

Reasons for Switching to Ringover

We had a bad experience with Aircall before

Pros

We have been using Ringover more than 2 years. Call quality are very high and the services are all the time up. The admin panel UI is very friendly. Any layman can understand and use it. Services are always good and billing is very transparent. While dialing the number only one would get to know how much the call would cost. We are happy with Ringover and continue to use the same further.

Cons

There are no cons as such. If there is any issue, team will sort it out within mentioned TAT.

Pros

The Ringover system has been very simple to set up, manage and use. The mobile app works seemlessly without having to configure all the settings like other VoIP providers. The app doesn't seem to drain the phone battery much either. The web interface is not just a administration portal but allows calling from within a web browser. Love it!

In addition, the service has the option to integrate with CRM include custom built systems through the API

Cons

I honestly can't think of any. We can always say the cost because we want to save money but the service is worth the money.

Pros

The soft phone feature. And nothing else.

Cons

The cunning cancellation policy and hopeless customer Support.

Pros

Free Calls Internationally
Unlimited video users
Unlimited video time
SMS

Cons

I haven't discovered anything I don't like

Pros

Being able to listen into calls for training purposes is very useful and really helps our training scheme

Cons

Sometimes there is delay which can make it more difficult to have a fluid conversation - doesn't happen often though

Pros

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Cons

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Pros

Ringover is a Call Monitoring app that is very ease to use. that offers a lot of professional feaures and amazing repport. I really like the design of this product

Cons

The subscription is a bit high for small business but it worth to try

Alternatives Considered

Google Voice

Switched From

Google Voice

Pros

Many things: easy to setup, the IVR, really easy to deploy inside my company.
And the "monitoring" is really interesting.
The redirection of the calls in function of the different rules is really interesting.

Cons

Sometimes we had some trouble with the communication, people didn't hear us well.
And the Chrome extension isn't working very well, sometimes we someone call me it doesn't ring but it works on the mobile app.

Alternatives Considered

Aircall

Reasons for Switching to Ringover

The administration console is more easy to understand and setup, there are more options than aircall and the pricing plan is more understandable than your concurrents.

Pros

integration with salesforce is good, overall quality of calls are good. There are some nifty features like note-taking and more.

Cons

VoiP always has some reliability issues and this has shown up once or twive

Pros

- Easy to use
- Nice customer success
- Easy to setup

Cons

- No Power Dialer type feature integrated with the CRM at the time, we had to use a csv file
- Some countries were not available (to have a phone number from)

Pros

Looking for a simple, fast and efficient solution for my telemarketing missions.
This is what the Ringover solution offers me.
Several call numbers in 07 ...... and in regional numbers.
For now, the solution for me.
Thank you to Ringover for listening to me and providing a solution.
I recommend this option.

Cons

I have not encountered any negative points in using this software

Pros

Easy to use !
I can have it on computer and phone too !

Cons

When there is a bad wifi it's a bit complicated to hear the other party.

Pros

Initially, the click 2 call system, however, wasn't very helpful when the call quality was horrific

Cons

The call quality was absolutely awful when bringing this up with [SENSITIVE CONTENT HIDDEN] and his team, the issues were never addressed. After bringing up these issues multiple times and even sending call examples to RingOver, they were trying to convince us that it was a problem our end. Also when calling them and saying which company I was from I would be greeted with rude vocabulary and slow waiting times

Pros

Easy to use, and a very great customer service. CSR was great and very attentive. Also the APP is very nice to use.

Cons

Sometimes I have problems with the conexion. Only that.

Pros

Excellent account management . good service quality and ease of use

Cons

Not much I dislike only a slight delay but not that noticable.

Pros

Friendly user interface - great UX - Not expansive

Cons

Need to sign on very often or no reception of the call

Pros

I use this app for business calls. This is an app very easy to use.

Cons

Contacts are not arranged in alphabetical order

Pros

It was very easy very helpful and the workers are easy to talk to helped me threw things I didn’t u derstand

Cons

Nothing all good I found it easy to work out

Pros

easy to use, simple and i like the association with salesforce

Cons

some system fails, and some call failings

Pros

Easy to use, recording feature is very useful

Cons

Cannot accept inbound calls, makes this hard to receive calls

Pros

Simplicity to acess all is features, is very intuitive

Cons

sometimes it occurs some errors on recognising the devices i use has headphones

Pros

Ease of use, voice quality, stability of the software.

Cons

Nothing as of yet. Very happy with the product. Can’t fault it.