User Reviews Overview
About Fullbay
Fullbay is a cloud-based shop management software designed for heavy-duty commercial repair shops.The app allows shop owners, technicians, managers, and customers to stay involved throughout the repair process—even if they’re...
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- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fullbay was solution we needed
Fullbay truly transformed our business. The manner in which we managed shop operations was very haphazard and "seat of the pants" before we adopted Fullbay. Fullbay provided us with a roadmap to streamlining much of our processes. It's not a magic bullet, and it only works if you use it as intended. I personally believe that we could improve in a number of areas of our Fullbay usage if we had the time to stop and really focus on it. Overall, I am very pleased with Fullbay and believe it was a great choice for us.
Pros
Fullbay has many great features and has continued to improve and evolve since we adopted it in 2016. I think the best features are its relative ease of use, and the available tutorials. I also particularly like the inventory module. This is one area that I think we struggled with previously, and although the software does not solve all of our problems, it gives us the tools and framework to truly streamline our parts processes. Also, we are seeing more and more of our customer's making use of the portal. I think this feature holds a lot of promise for the future.
Cons
I really do not personally have any major complaints about Fullbay. We've experienced a few glitches with the interface with our accounting software, but these issues are usually quickly resolved. I suppose one personal issue is the speed with which the product as evolved has more or less left me behind. The level at which I use Fullbay does not take me into the day to day tasks as it once did. As the result I have to play catchup at times. But again, there are always excellent tutorials that usually get me to where I need to be.
- Industry: Transportation/Trucking/Railroad
- Company size: 201–500 Employees
- Used Daily for 2+ years
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Review Source
An invaluable addition to our bucket
The biggest benefit from Fullbay is the ability to go from 3 office folks typing invoices all day every day to put out perhaps 80-100 invoices daily to going to well over 150 invoices daily with one person reviewing and forwarding the invoices. The customers like the accuracy and immediate billing we can provide. Any outstanding bills can be easily reviewed and followed up on.
Pros
The ability to shift invoice creation away from paper work orders to field techs getting their actual input without the need to interpret what the may or may not have meant. The learning curve for techs was short and easy for even our most tech challenged mechanics. We would not be where we are today without fullbay.
Cons
Overall Fullbay covers all bases in our approach to customer service. Some of the reporting is a bit short on the tech side but I find it very hard to find fault with the product.
Response from Fullbay
Russ, we truly appreciate this review. Thank you! We are happy to hear that your techs are easily learning how to use Fullbay and that you were able to trim down on office time reviewing invoices. That is great! Also happy to hear that your customers love Fullbay too. We are grateful for your business, thank you.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used for 1-5 months
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Review Source
Not Impressed
None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.
Pros
I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.
Cons
Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.
Alternatives Considered
Digital WrenchReasons for Switching to Fullbay
I stayed with Digital Wrench as it does most of what Fullbay does at a much lower cost.Response from Fullbay
Thank you for your feedback and we are sorry to lose you as a valued customer of Fullbay. We strive to provide transparent pricing and the highest return on your investment with the platform. Some of the ways we do this are by not charging for core product enhancements or support, and not forcing shops into long-term contracts.
While there are costs associated with transferring data from other systems, we offer free alternatives and work with shops if the cost is prohibitive. We are sorry to see you go and hope you will consider coming back to Fullbay in the future.
Top Fullbay Alternatives
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Couldn't do without
Fullbay is fairly easy to learn and use on the surface. Which is good to get new people use to the system and allow them to begin using Fullbay from day one. Upon some familiarity to the program you can begin to run very specific reports and view metrics on parts margins, technician efficiency, and all sorts of revenue analytics. And for me specifically I reach out to support weekly with questions and ideas for improvements. They are great to work with, communicate updates as needed, and are very knowledgeable of the random things I'm looking for.
Pros
The volume of reports available, level of detail that is accessible, and the capabilities of the program. Ease of integration into QB's and the addition of Motor to the program.
Cons
Some of the larger reports takes a few seconds to generate (I know right). Along with sometimes to can get lost in the amount of data you can have access to.
Response from Fullbay
Tylor, thank you for leaving a review about Fullbay. We are happy to hear you are using the integrations at your shop! So glad to hear you found Fullbay easy to use and that you are taking advantage of our free, unlimited tech support. We appreciate your business and are committed to your success. Thank you!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
FullBay
My overall experience with FullBay has been great. I really like the product. I like the support they give me. I like the constant innovations. Highly recommend.
Pros
I really like a lot about this program. It is our main shop program. We use it for billing, inventory management, technician efficiency and as a mobile app for our service trucks. Easy to use. They are constantly upgrading the product. Very responsive to suggestions.
Cons
The only complaint that I have about the software is that it only migrates information to Quick books. I would like it to be able to migrate to Sage as well.
Response from Fullbay
Keith,
Thank you for taking the time to write a review. We are so happy that Fullbay is easy for you to use and that Fullbay is your main software in your shop. We always welcome your feedback regarding additions to the software.
Thank you for your business!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Great Software + Great Value = Happy Customers
We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time!
Pros
The ease of setting up SO's and communicating with our customers.
Cons
Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options.
Response from Fullbay
Hello Shelli, thank you for taking the time to write a review of Fullbay. We are so happy that you are now able to bill for all the techs time now. That is vital to a successful, profitable shop!
Your suggestion regarding time reported is valuable, thank you for your feedback. Have a wonderful day!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Truck Repair Software I Have Ever Used!
Great! the whole team at fullbay is always helpful
Pros
I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business.
Cons
I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two.
Alternatives Considered
Manager SEReasons for Choosing Fullbay
Vision was way to complicated. Spent too much time trying to input info rather than fixing trucks.Switched From
PTM-VISIONReasons for Switching to Fullbay
Specialized for truck repair with mobile techs.Response from Fullbay
Matt, we are happy to hear this is the best truck repair software you have ever used! This was definitely build by people in the industry, thanks for recognizing that.
We love suggestions, please feel free to keep them coming. Thanks for your business, we will continue to earn it!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Love My Fullbay
Overall, I love fullbay, my customers like the functionality.
Pros
I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful.
Cons
Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great.
Reasons for Switching to Fullbay
Portability and ease of use, and the fact that it is independent of a parts supplier or the like.Response from Fullbay
Thank you for this review, Grant. We love that you have been able to customize it to meet the needs of Advanced Fleet Services. We are glad to hear you are using the Fullbay crew for support. They are amazing!
We do intent to keep making improvements to the software, so thank you for your feedback. We will pass it on to our development team.
We intend to continue to earn 5-star ratings from you.
Thanks!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall great software
Pros
It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it.
Cons
Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices.
Response from Fullbay
Hello Joey. Thank you for this review. We are glad to know that Fullbay has helped Longley Diesel with time management, supervision and priorities. We will pass your suggestions to our development team to review. We love feedback, thank you!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
GREAT PRODUCT!!
FULLBAY HAS ALWAYS HAD GREAT CUSTOMER SERVICE AND TRAINING.
Pros
THE ONLY PRODUCT WE FOUND THAT IS TRULY BUILT FOR TRUCK AND TRUCK REPAIR.
Cons
ONCE YOU UNDERSTAND THE SOFTWARE IT IS REALLY EASY TO USE.
Response from Fullbay
Mark, thank you for this review! We are so glad that you are happy with Fullbay. And, yes! Fullbay was built specifically for heavy duty repair. We appreciate your business and as always, reach out to customer support for any needs you may have at Broward Truck and Trailer, Inc.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best software I have used yet!
Love it!
Pros
Ease of use. Tracking tech billed hours. Emailing est. is super easy. Staying in contact with customers is also very easy. Our customers love that they have a port they can use to look up history and repairs.
Cons
The parts is a little hard to navigate at first. Easier as time goes on but that seems to be the most difficult.
Response from Fullbay
Hi Corey. Thank you for this review. We enjoy hearing stories about customers loving the customer portal. This will help keep them coming back to Onsite Fleet Services! We do realize that it can be difficult to navigate parts in Fullbay at first. We invite you to make good use of the customer support team. They will provide you unlimited help till all your Fullbay users are confident with the software. Have a great day!
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Mandate
I kid you not we find and learn things about this program every day, we are still learning how to use the reports. I would like to see one thing change though I would like to be able to look up a part number I used on a previous service order, a search bar where when I plug in the part number it would bring up the service orders the part was used on both previous and current SO's.
Pros
This software is so comprehensive it does everything we as a large diesel and automotive shop need. It can be used to manage multiple shops, and we can fluidly go-between the shops. It manages our special-order parts and our inventory. Plus they are always making it better as we go. We bought this software when it was still in its early stages and we have made suggestions to help improve the software and we were heard and we saw the changes.
Cons
I was initially not happy with the point of sale set-up but I have seen vast improvements with it and I'm looking forward to the recent changes that have been made.
Response from Fullbay
Hello Heather, thank you for taking the time to write this review. We are very happy to hear that you are using Fullbay to manage multiple shops and that you feel like your suggestions are heard. Your feedback helps us improve Fullbay! Thank you. We will continue to make improvements with the point-of-sale process. We appreciate your continued business.
- Industry: Transportation/Trucking/Railroad
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
The all in one solution for Truck and Trailer Maintenance
The Fullbay software covers a lot of the aspects of maintenance. You can track labor times to make sure your technicians are working efficiently. You can track maintenance for any piece of equipment. You can also track and maintain parts and parts inventory. On the administration side of things you can pull any reports you need to keep records of what a piece of equipment is costing you or saving you on the bottom line.
Pros
This software is setup and optimized to get you up and running, when it comes to maintaining your personal fleet or an outside customers equipment. It covers every aspect rather its tracking PM/Service schedules, parts, and/or labor times. This is the one and done piece of software that will be all you need to run a shop.
Cons
The only cons that I have is that I didn't have this software sooner. It really saves time and money!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
FullBay
I've worked with different shop software- from Reynolds & Reynolds to NAPA Tracs to this one. Although they all had their good points for their time, Fullbay seems to evolve as the need arises. Whatever makes my job easier is good with me.
Pros
The layout makes sense. After a few minutes of familiarizing myself with the categories and functions, it became pretty simple.
Cons
Not much. If I encounter something that could be 'tweaked', support is usually agreeable to take a look at it.
Response from Fullbay
Thank you Jim for your wonderful review of Fullbay! We are delighted that it has been simple for you to use, and that you feel like Fulbay meets the needs of Quality Truck Repair. We do love feedback, so please don't hesitate to continue to communicate things you suggest could be 'tweaked' to make your experience better. Have a great day!
- Industry: Oil & Energy
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Above & Beyond
Great to deal with - support goes above and beyond to help!!!
Pros
The software helps track a job from start to finish which keeps the shop and customer happy!
Cons
Can be a little over whelming at first and takes a little time to learn.
Response from Fullbay
Hello Glen, thank you for writing this review. We were delighted to hear that you have had good experiences with our support team-they work very hard to meet the needs of our customers. We are also glad to hear that Fullbay is helping keep the customers at Moores Heavy Equipment happy. We hope that helps them continue to choose your shop for their service. We invite you to continue to reach out to our support team for any help you may need. We plan to continue to earn your business. Have a great day!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Fullbay Review
Overall the program is great easy and quick!
Pros
I like the fact you can paper trail without paper, with problem of lost inventory this helps with pinpointing who is doing what right or wrong!
Cons
Probably if I only only have a partial part number its no help ...I would like for the cross references to pull up automatically.
Response from Fullbay
Thank you, Dustin for writing this review. It is awesome to hear that Fullbay is enabling your business to go paperless and that it helps with lost inventory. That is awesome. We will pass along your suggestion of searching with partial parts numbers to our development team. Thank you for your feedback.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Powerful
Employee efficiency and productivity reports, parts and inventory management, and Unit history reports, have given us a real handle on our service business.
Pros
This software enables shops to follow a process for Service Orders, Purchase Orders, Invoicing, and everything in between. It even holds you to the process, users cannot proceed without completing each step in order. It's customizable, has great integrations, and excellent Reports for the back office. Also customers and vendors can access their portal and view reports and complete actions.
Cons
Can't think of any cons, it's all been excellent!
Response from Fullbay
Robert, we appreciate you leaving a review about Fullbay. We are delighted to read that you are using the features in Fullbay and that it has given you a handle on your business. That is wonderful! Thank you for being our customer.
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Our opinion of "Fullbay"!
Once everything was loaded and we went thru several of your Webinars (thank you very much for having them), We utilize more and more everyday.
Pros
Invoicing! We depend on Fullbay every day, Rain or Shine! And we have had plenty of shine with the product. We now use it for the majority of our software needs!
All updates are easy to understand as well!
Cons
The time it took me to find and learn certain materials!
AND "we" are still learning new stuff everyday!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
great product
Fullbay support has been great to help through problems or situations that arise
Pros
Easy to use and understand. Easy to track technician effeciency. Lots of different reports.
Cons
sometimes the software will take a long time on certain service orders.
Response from Fullbay
Bryan, thank you for taking the time to write this review. We are happy you found the software easy to understand and that the customer support has been great. We appreciate your business!
- Industry: Oil & Energy
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Up and Coming!
Up time for me and my team, both at work and at home. We don't have to take work home with us. We are getting our invoices out much faster and with more parts actually billed instead of given away!
Pros
Easy to navigate, keeps all info at the touch of a finger, no filing cabinets to go through
Cons
Still being built it seems, but the improvements are coming fast
Response from Fullbay
Hello JP. Thank you for taking the time to write this review. We are glad you no longer have to file through cabinets, and we love that you are able to work from home too.
We will continue to make improvements to Fullbay that we hope will benefit WTX Diesel, LLC. Have a great day!
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Fullbay review
Pros
I like that it is intuitive in the set-up and use.
Cons
The search features are limited. I would like to be able to search all repairs for a unit, not just the 1st one on each SO.
Response from Fullbay
Thank you for writing this review, Andrew. Our team is happy to hear that the set-up and use of Fullbay is intuitive! We will pass along to our development team that you would like to see improvements with the search features.
We intent to continue to earn business from Integrity Fleet Services. Have a great day!
- Industry: Executive Office
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Fast Start
Our organization is a multi-faceted business with several Business Units. I was able to set up each Business Unit as Customers and within those customers define Units that are repaired. Additionally, we were able to start invoicing out of the box when we opened up to the public.
Pros
Intuitive, simple to use. Love the Parts Inventory Management.
Cons
Once you understand the "cycles", you can breeze through implementation.
Response from Fullbay
Thank you, Ed for writing this review about Fullbay. We are happy to hear you find the software simple to use and that you love the parts inventory management! It also sounds like the invoicing is working well for your shop too. We hope to continue to earn your business.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great Software
Pros
It's an online software, great for mobile technicians and how easy it is to use.
Cons
Tracking technicians time has too many steps. We would like to be able to look at an SO and see how much time each Tech has on an action item even with multiple techs on each step.
Alternatives Considered
Mitchell RepairCenterReasons for Choosing Fullbay
The main reason was Fullbay being an online softwareResponse from Fullbay
Phillip, thank you for this review. We are happy to hear that Fullbay has been great for the mobile techs at Schroeder Truck Repair!
We appreciate your feedback about tracking technicians. We will share it with the development team at Fullbay. Have a great day!
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Fullbay Opinion
I enjoy using Fullbay. The training team was great, and if I ever need support, they are always there, and very helpful.
Pros
I like that the techs can log into a job, and hours can be tracked. Also, having the techs entering their comments is a great feature.
Cons
I would like to see invoiced hours show on printed invoices for customers. This has been one complaint we have received since using Fullbay.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Fullbay Process
Works well for me and making any adjustments in the system is very user friendly
Pros
As HR it is a simple process entering new employees into the system
Cons
Not much with the position i hold with the company. Great customer service if i have any issues or questions
Response from Fullbay
Joe, thank you for taking the time to leave a review about Fullbay. We are glad that you find our customer service to be great. We have a great team, and thank you for your business. We appreciate you!
