User Reviews Overview
About DealerCenter
DealerCenter is a cloud-based dealer management system designed to help small to large businesses manage processes related to accounting, customer relationships, auctions, inventory, digital marketing and more. The centralized...
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- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great CRM to work in!
Overall the experience is great so far! Hopefully it will develop with the time and will show a good level of development in the future, especially from the User Interface Perspective.
Pros
The Interface, UI and UX looks smooth and all on point.
The possibility of doing and seeing pretty much everything regarding the lead history and the details of communication with him as well.
I pretty like fonts and the main page where you can pin your dealers dashboard!
Cons
Sometimes the load speeds with the VPN set up for USA server is dropping pretty significantly and you have to wait around 4 to 5 secs to see the actual window you are pressing at the moment and which you are actually trying to access.
I feel like the customer information sometimes is not located in the places I want it to see. For example, the ZIP code and the customers location is located in the "Credit App" section for some reason, which I couldn't find when I first launched this CRM.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dealer Center is great for everyone
Nearly 10 years of usage says enough. Very easy even with the mobile app
Pros
I have been using DealerCenter for years. It is all in one for everything i need. Cash deals, By Here pay Here, banks, marketing, inventory management, website, etc etc. [sensitive content hidden] helped me with the Facebook posting tool and was very helpful!
Cons
It can be pricey as you grow but you have to spend money to prevent losing a lot more
- Industry: Automotive
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A Great, Big Monster of a Software Package
It offers "entry impact," by including everything one could request, but much of that is only good for the initial "wow" effect when finding new buyers for the software, on the practical side, it is much less "wow" & more "ow."
After a few days of logging onto the system to become oriented w/ navigation, it becomes a burden to determine which tool or icon to select & ultimately, I find myself fatigued attempting to figure out more "stuff" just to accomplish the basics.
Pros
Dealercenter included practically every category of use a dealership could need.
Cons
The software is unnecessarily complicated & even intimidating when simply attempting to make sense of it- offering a MUCH simpler version w/ needed items for a small/average dealership would be much more effective.
Also, every additional functionality required additional payments along w/ additional software support to implement, plus it made an already overly busy interface even more convoluted.
The programmers (who give themselves fancy names like "architect" or "engineer") likely pat themselves on the back for all that they have come up w/, but only they & other IT people actually like their product, they should attempt to sell for once & perhaps it would dawn on them that the rest of us aren't impressed w/ fancier, glorified calculators. The objective of the software has gotten lost in the weeds of complexity.
Top DealerCenter Alternatives
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Facebook Marketplace tool is integrated
Very easy and not always trying to sell me something
Pros
The usage and ease is one spot for everything i need for my business. Helping me boost my google standing and use social media. [sensitive content hidden] helped me a lot with switching from V12 for Facebook posting as well
Cons
Lots to learn but overall not so bad. Requires a few calls and everything is sold individually so it can rack up
Alternatives Considered
FrazerReasons for Switching to DealerCenter
The technology and all in one for everything made it easier to track all of my business stuff- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
The most trusted dealer management system on the market.
Dealer center helps in creating custom dashboards and reports to know every aspect of the performance of your dealership. An amazing software indeed.
Pros
It puts it's users in command of all our customer activity and internet lead management process. With automation, alerts and built-in communication with SMS and emails. Helps it's users to create an online shopping experience which their customers are expecting. Safe and secure software which helps us analyze customer data and marketing.
Cons
Its a bit difficult for new employees to work with.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
The best customer service
So happy with DC and [sensitive content hidden] my rep.
Pros
The customer support and service make it easy!
Cons
Pretty much I'm running my business in DC
- Industry: Transportation/Trucking/Railroad
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Buy Here Pay Here
Customer service is promptly and to the point easy to understand.
Pros
very easy to take payments and easy to fiend it all
Cons
understanding balance forward is not that easy yet.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
DealerCenter the DMS you need
Great experience overall I enjoy using it
Pros
Great and easy to use nice looking platform helps me get work done
Cons
The cost is a bit high but it does offer a lot
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Dealer Review
The ease of being able to apply certain aspects of each deal
Pros
The ease of use and the website and the response from the sales rep [sensitive content hidden]
Cons
Sometimes it can be convoluted and confusing.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Great Company
It has so far been very pleasant. [sensitive content hidden] is who has been handling the account and he has done an excellent job!
Pros
Affordable and ease of the website. Tons of options to chose to tailor to you
Cons
We have not had it long enough to have a con at this moment
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great Software at a Great Price!
So far it has been positive. Very intuitive. I would like to see some improvements, but it seems they are working on them.
Pros
Very easy to use. Intuitive functions etc. Very modern look and love that it is web-based so accessible from anywhere.
Cons
You have to dig to find some functions/reports etc. Would have like better training also. Learning on our own as we go.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Makes Running our Dealership Possible!
We were so disorganized before Dealer Center.We weren’t taking full advantage of all the services that it came with (especially with inventory management).Now that we are,and that we’ve got the website up and going,we’re really looking for our business to grow.
Pros
It’s user friendly.Sales are done now with a few clicks.We love our reports and being able to manage our inventory.We also manage all of our buy here pay here accounts with dealer center and just started back up with website integration.We’re excited to have a great website that gets updated instantly!This was a huge problem before.Dealer Center is a one stop shop for our dealership needs.You get much more than you pay for!
Cons
Any issue we’ve had is quickly addressed by great customer service.We just worked with the customer service rep on getting our website up and going.I’m not tech savvy, but he was able to take care of everything for us.We really appreciate the customer service rep and everyone on the Dealer Center Team!
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
DealerCenter Is an All in One Software!
My overall experience with DealerCenter has been great with the help of my DealerCenter Rep [sensitive content hidden]. She has helped me transfer my data from Frazer, and export my inventory to Facebook and other marketing sites and is always available when I need her, I really value her knowledge in the industry and I always call on her to help me troubleshoot and get ideas on how to market my business just like a consultant would.
Pros
The features I like most about DealerCenter is that everything is located in one central location. The functions are easy to understand and the cloud based software allows me to work from home or auction!
Cons
The features I like least would be the price I pay each month, but it is compatible to other DMS softwares which don't include all in one services, or cloud based software.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Wow! Great product, and My rep [sensitive content hidden] is awesome!
Amazing! Will continue to use it till the end of time haha
Pros
Wow, Love this program! We use it at our smaller dealership and it is so user friendly. It is extremely easy to run deals to 5 lenders at one time to get the best approval for your customers, the support is really great too. We just got an awesome new rep named [sensitive content hidden] and wow, she is great. Shes so patient, calm, imformative and always looking out for our best interest. Her background working for a dealership like ours really makes me feel like she understands our struggles and stress. Highly recommend dealercenter and [sensitive content hidden] . Keep it up guys :)
Cons
Sometimes it can get buggy, but I've realized a lot of times it ends up being my own fault as I tend to move way to quickly through things and dont double check my work!
- Used Daily for 2+ years
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Review Source
Great
I stated everything is working right for me at this present time I have tech-support at my fingertips help me out with every case that I bring before themI
Pros
The thing that I really like about DealerCenter software is that you can maneuver around the whole application effortlessly the reason I say that is that I have used dealer track and everything you have to upload, book the car out there's so many different screens, but Dealer center has everything is at your fingertips. It's also integrates with our website and inventory. The online technical support is so great and easy to connect with the support center. Myself I've had the opportunity to work with Monica are delicious and the rep that has been very cordial very timely on returning calls and helping set up all applications. Thank you Monica this has been a great experience working with you and I'm looking forward to working with you in the future again thank you.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
CRM & DEALERCENTER FEEDBACK
Pros
I love that the CRM allows you to communicate with customers, track all communication as well as have everything under one system. I've used Promaxx in the past and I didn't really like it, expensive and think that this CRM and system is better.
Cons
I don't like that when you upload documents for the customer you then have to upload the documents for the deal. It's double the work when it should be easier to just share the information. Some banks don't want to work with Dealer Center because they want to use their own portals. Once again that's double the work on our end.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Thank You DealerCenter
We love it. It is it the central hub of our business, and paired with the support that they provide, it is an asset that will not lose its value any time soon. The customer service is nothing short of amazing, they have wonderful people that are willing to go the extra mile.
Pros
We have a, family owned, Used Car Dealership and having this software at the core of it helps us stay ahead of the other guys, with its user friendly interface and incredible range of options. It was an easy choice going with this program.
Cons
There isn't anything wrong with it. The only thing that could possibly come close to a bad mark is, I wish I had more time to train with the amazing people they have at tech support and learn all of the features
- Used Daily for 1-5 months
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Review Source
It has been a learning experience but it has taught me how to better serve my customers.
Pros
Working with the support staff, she has been worth her weight in gold, as she has walked me through all of the necessary stages that I needed to know, the software gives you some valuable tools that allow you to be able to figure some things out in advance that helps you to better present your product to your customer. However, She is excellent in showing you the fine points that help you to know the in's and out's of the software and helps you to be proficient in the use of it. Especially when you are figuring the deal and what will be approved, this is where you make or lose money and it was her help that taught me how to navigate this area proficiently. You can't always get her right away as she has a lot of clients but she will always get back to you and if she knows you are having a problem she with try to work it out so she can be available. You can't ask for any more than that. However, when she sees you have an area that you need help she will make sure that she trains you on those areas.
Cons
There is not a lot to dislike about it. It is what it is, it's a tool to help you sell your products. It does what it is designed to, provide you with information needed to present an informed decision to your client. It's up to you to learn how to use it efficiently.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
DealerCenter Review
The support team provided a quick and easy training for add OAPP
Pros
I like that i can use the app for scanning drivers license and vins. It's easy to use and has all the documents needed.
Cons
I dont like that the license scanner does not put the correct state or expiration date
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Dealer Center Software Is THE BEST
Pros
I can submit to multiple lenders at the same time! Frazer is pre historic. compared with dealer cene ter!
Cons
no cons, it's the all in one software that helps me run my business day to day
- Used Daily for 2+ years
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Review Source
customer service agent is there when you need her and is super friendly & helpful. You should...
Pros
Customer service is extremely helpful! you should have her cloned and pay her double. she makes calling with a problem a good experience. always helpful and keeps you smiling. I have been in the car business for 36 years and she is a keeper. knowledgeable and friendly is a great and rare combination. person to person contact is more valuable than ever in this day and age of computer routers which is so impersonal. I wish more companies would go back to friendly people who talk to you instead of bouncing you around their computer system.
- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Express Auto Inc
Your products and DMS provides a lot of value for the price point compared to the more expensive platforms. I was paying way too much for Dealerscloud before. [SENSITIVE CONTENT HIDDEN] my rep showed me how to navigate through training and answered all my questions completely.
Pros
I love the mobile app and VIN scanner. Super easy for me to add vehicles to inventory
Cons
Nothing comes to mind at this moment right now
- Used Daily for 1+ year
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Review Source
Dealercenter
Pros
It's a great app to handle all the information and inventory of cars, you can also send the deal to the banks and financial companies through Dealercenter.
You can add all the information of the customers, the deals and the inventory.
Cons
The app is not soo intuitive or easy to use, sometimes is not easy to find a deal, a car or a customer. If you don't find what your looking for, the system doesn't show you that it didn't find it.
If you have more than one dealer, it's not easy to handle both inventories, you have to go to each dealer to look for the car, so you basically have to look more than once. They really need to work on facilitating a way to handle more than one dealer.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
BEST DMS SYSTEM IN THE MARKET
MADE DAY TO DAY OPERATIONS VERY EASY AND SMOOTH
Pros
EASY TO USE EVERYTHING BUILT RIGHT IN FORMS BANKING PAPERS EVERYTHING YOU NEED IS THERE.
Cons
NOTHING THAT I DO NOT LIKE ITS REALLY SIMPLE AND EASY TO USE
Alternatives Considered
Dealertrack DMSReasons for Choosing DealerCenter
FUNCTIONS- Industry: Automotive
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Very easy to use, multiple ways to get around. We love the program. Love how everything synced.
efficiency. efficiency saves time... therefore it saves money.
Pros
we love how we can use the software for our finance, CRM and Desk managing software. and also use it from pretty much everywhere. The support team is also very good. I am very pleased with the service. Whenever I have a question it gets answered the price is unbeatable.
Cons
if I had to put a con on. I would probably say that my most recent clients do show up under my prospects. Its only a select few. Maybe that's something I have to tweek. but that's about it.