EngageBay Reviews

Pros

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Cons

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Alternatives Considered

Moosend

Reasons for Switching to EngageBay

Moosend has several good options but they started to make some changes and increase prices.

Pros

This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.

Cons

It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.

Pros

The customer service is very good whenever there is a problem you can write in the chat and you will be helped.

Cons

Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.

Alternatives Considered

Vtiger CRM and Salesforce Sales Cloud

Reasons for Switching to EngageBay

We were convinced by the demo-appointment

Pros

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Cons

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Switched From

Keap

Reasons for Switching to EngageBay

Engagebay is far more budget friendly, which is important for our startup.

Pros

The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!

Cons

If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).

Alternatives Considered

HubSpot CRM

Reasons for Switching to EngageBay

Price was waaaayyyy better.

Pros

Amazing features and performance value. The most important value is the customer service.

Cons

The few if any issues encountered were mostly due to "operator error". When there

Pros

Automation and segmentation is exceptional, as are the add ons. Customer service genuinely could no be better.

Cons

Can be hard to learn and only one user unless you pay a fair bit more.

Alternatives Considered

Hootsuite and HubSpot CRM

Reasons for Switching to EngageBay

Cheaper, better customer service.

Pros

[SENSITIVE CONTENT] has done an amazing job at dealing with any customer support issues in a timely, efficient, and professional manner. If I had any future questions, I would be delighted to be assigned to him.

Cons

There was nothing of note to mention for this section. All issues were fixed simply and efficiently.

Pros

Meager the duplicated e mail address immediately and can see the result of import easily.

Cons

Some of the original category can not change.Ex, I would like to make "Email" category mandatory but can not.

Pros

the fact it joins CRM to email marketing to website analytics and excellent support

Cons

nothing really, support is exceptional as well as the features.

Pros

It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.

Cons

Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.

Pros

Easy of use, easy of implement, easy of integrate!

Cons

Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics

Alternatives Considered

Zoho CRM, Pipedrive, Dynamics 365 and Salesforce Sales Cloud

Reasons for Choosing EngageBay

Features, dashboards.

Switched From

Zoho CRM, Pipedrive, Dynamics 365 and Salesforce Sales Cloud

Reasons for Switching to EngageBay

Flexibility, pricing model, all in one, Sales, Marketing and Support... no need to have lots of tools.

Pros

- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.

Cons

Perhaps some optimization of contact management, other than that nothing really.

Alternatives Considered

Capsule, Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Bitrix24 and HubSpot CRM

Switched From

Pipedrive

Reasons for Switching to EngageBay

Better functionality, fair price, more capacity

Pros

It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.

Cons

Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay

Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive.

Switched From

Salesforce Sales Cloud

Reasons for Switching to EngageBay

More affordable for small business

Pros

I love the marketing automation, landing pages, email broadcast feature of the tool. Above all, I love the pricing of the tool. Early-stage startups like us who have no marketing budget, but still want to initiate marketing will love it.

Cons

List management needs improvement. But, I am confident that they will improve it for sure.

Alternatives Considered

Zoho Marketing Automation, ActiveCampaign, Freshsales, Sendinblue, Keap, Mailchimp and HubSpot CRM

Reasons for Choosing EngageBay

Zoho Campaigns is not good (simply put - its bad marketing tool). So, we looked alternative and switched to Engagebay, which served our needs

Switched From

Zoho Campaigns

Reasons for Switching to EngageBay

EngageBay is a cost-effective tool, simply put alternative to super expensive Hubspot

Pros

Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.

Cons

It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.

Alternatives Considered

Freshdesk

Reasons for Choosing EngageBay

Free version was very limited. Engagebay provides much more function in its free version.

Switched From

Freshdesk

Reasons for Switching to EngageBay

ngagebay provides much more function in its free version.

Pros

The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick.

Cons

Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly.

Pros

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

Cons

There is nothing to add here but the form has to have 40 characters!

Pros

Engagebay has everything one needs from a CRM and then some. We previously used Hubspot and in terms of functionality, there is not much difference between the two. But in terms of value for money Engagebay is so much better. In addition, customer support is really second to none. I have never had an issue that they were unable to solve almost immediately. The sales pipeline system works perfectly as does the contact management.

Cons

In terms of cons the only aspect I would suggest is that at time the UX is not as intuitive as one would like,e However, the customer support and the value for money make up for any deficiency in this area.

Pros

I love how EngageBay has everything in one program. You can add contacts, which could be potential new users for new services. You can create email templates which are very neat and easy to do. You can track emails sent out and see which contacts opened them. Etc.

Cons

One thing that can be integrated is adding a calendar view straight onto the email templates, so that people can click on a day and time and schedule appointments. (Instead of taking to a different page)

Alternatives Considered

HubSpot Marketing Hub and Commence

Reasons for Switching to EngageBay

The ease of use and layout of EngageBay were one of the main reasons I chose Engagebay over other products.

Pros

The ability to create custom fields that suit the unique approach of clients is excellent. The interface is intuitive and a number of sales people have commented that it is very easy to use and update deals. The support is excellent and fast. You get almost instant responses on chat. Also if you make a suggestion, they are quick to incorporate it if it has value.

Cons

Having more detailed documentation would definitely help. However the almost always available chat and quick responses goes a long way to offset this. I would like to see the ability to be able to standardise dashboards across all users centrally as opposed to having to create them on each users instance.

Pros

I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake.

Cons

The pricing could have been better. After a certain contacts, the pricing becomes too costly.

Pros

Engagebay is easy to use and the support team is always available. Thanks for creating this

Cons

The basic version is super-powered. No complaints but some limitations are pushing to Growth plan.

Alternatives Considered

Close

Reasons for Choosing EngageBay

More tailored for small growing businesses.

Switched From

HubSpot CRM

Reasons for Switching to EngageBay

More suitable and integral solution.

Pros

1. Easy to use, even for newbies
2. Excellent support and walkthroughs.[SENSITIVE CONTENT] answers all questions even via email.
3. Smooth functioning once you get the hang of things.
4. Easy to implement no matter what website you use. I used it both on my custom designed Laravel site as well as on Wordpress.

Cons

1. Templates for landing pages and emails are poor. You're almost always better off starting from scratch and creating one or cloning a URL.
2. For beginners, the system and workflow is hard to master, especially because their Youtube training videos are amateur and boring.

Pros

In the beginning I appreciated the price of what I was getting for what I was paying. My marketing manager seemed to be happy and I saw there were a ton of products I wasn't using, but was looking forward to implementing in time. There are several different areas that are organized into sections, which are helpful, as long as you know what you are looking for. The support is steller. Each time I used the live chat ont the site, I was helped very quickly. [SENSITIVE CONTENT] is a superstar on the webchat and always had answers to my questions.

Cons

I quickly found out that my marketing manager was limited by functionality. She said there were several features that limited her ability to create an amazing template, or at least fulfill the needs of what I was hoping to achieve. I also didnn't like that each time I added someone to the system, they had to pay for access to my account. I have employees and a lot of freelancers that I was hoping to use, but they certainly wouldn't pay to work on my acccount. Once I started adding a few, the prices got to a place where I wasn't comfortable any longer. It was probably still more competitive than other software of similar caliber, but I wish we would have started with me knowing what I was getting into. Had I known the price up-front for adding multiple users, I would have considered this against others with a different perspective.