EngageBay Reviews

Pros

It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.

Cons

Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.

Alternatives Considered

Moosend

Reasons for Switching to EngageBay

Moosend has several good options but they started to make some changes and increase prices.

Pros

It's easy to use and the design is fairly clean and simple.

Cons

I can't figure out how to get emails automatically displaying on our deals, only our contacts.

Pros

Simplicity of the product and easy to use but could be better.

Cons

Look and feel, email marketing less advanced than others, several issues getting things to work

Alternatives Considered

Pipedrive and HubSpot CRM

Pros

My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.

Cons

My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.

Pros

I love the automations and campaigns. Very innovative!

Cons

Nothing that I've come across so far! Support has been instrumental in helping me set up my account.

Alternatives Considered

Agile CRM

Reasons for Switching to EngageBay

Great Support that add to all this feature rich CRM!

Pros

I mainly used EngageBay to track contacts and for emails (broadcast emails, etc). Contact management was easy to follow and use. I really appreciated the training videos. The chat support has always been very helpful when needed.

Cons

Email templates were okay. . just okay, but customizable. Over the last couple of years, I anticipated more of a variety added that what has been. Pricing is okay. This is where I recommend that you know what you need and compare to pricing of other packages. You will find that EngageBay is competitive (I have the all in one), but I have to ask what I really use and need for the price. Also, be aware that the amount of emails to send are limited when you first start and you have to 'warm up'. I did not realize that and it delayed some aspects for me.

Alternatives Considered

HubSpot Marketing Hub and HubSpot CRM

Reasons for Choosing EngageBay

Number of contacts for the price

Switched From

Keap

Reasons for Switching to EngageBay

Price

Pros

We use EngageBay for Email Marketing only. For the last 3 years, we have been using Mailchimp and Mailerlite. And we run very extensive, very well-segmented email campaigns. EngageBay is a very easy-to-use tool. Very intuitive. It has all the features you can expect from an email marketing tool. And they have the BEST EVER support I have seen. Super fast, always available.

Cons

There are some basic functions missing, like searching and filtering campaigns. But once we share these requests, the team puts those requests into their product roadmap.

Alternatives Considered

Zoho Campaigns, Sendinblue and SendGrid

Switched From

MailerLite and Mailchimp

Reasons for Switching to EngageBay

Better features and better price

Pros

Overall Automation, Ease of Use, Customized Landing Pages & pop-ups

Cons

Pricing are on higher side and no more cons

Alternatives Considered

Mailchimp

Reasons for Switching to EngageBay

Ease of Use and more options

Pros

They have similar features to Hubspot marketing automation

Cons

They use SMTP servers and then Direct email integration like HubSpot

Pros

Having an All-in-One CRM/Marketing automation is very helpful to have it all in one place.

Cons

Additional Training videos would be helpful.

Pros

It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.

Cons

Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.

Alternatives Considered

HubSpot Marketing Hub and Zoho CRM

Reasons for Choosing EngageBay

It did far more than Mailchimp for a similar price.

Switched From

Mailchimp

Reasons for Switching to EngageBay

Price, but also the initial experience of using their free account - which has a lot of features.

Pros

The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.

Cons

Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good

Pros

Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.

Cons

There are parts that are slightly clunky (like email sequences), but nothing too bad.

Alternatives Considered

HubSpot Marketing Hub

Reasons for Choosing EngageBay

Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.

Switched From

Keap

Reasons for Switching to EngageBay

Engagebay is far more budget friendly, which is important for our startup.

Pros

it is very close to what I am used to, the support has been incredibly helpful. It was super easy to set up pretty much plug and play and you are away. I am only 2 weeks into using this app but so far I'm really happy with it.

Cons

The text messaging in automation has been problematic during the set up phase but the support has been excellent and have helped me with it. Hopefully in the future once I get used to using the platform i can set up the automations with the messages working straight away.

Pros

One place to track all leads and their communication. Easy integration with Hubspot and Zapier.

Cons

Not to much. For now, I am not using the Service products.

Pros

Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.

Cons

There is nothing to add here but the form has to have 40 characters!

Pros

I love how EngageBay has everything in one program. You can add contacts, which could be potential new users for new services. You can create email templates which are very neat and easy to do. You can track emails sent out and see which contacts opened them. Etc.

Cons

One thing that can be integrated is adding a calendar view straight onto the email templates, so that people can click on a day and time and schedule appointments. (Instead of taking to a different page)

Alternatives Considered

HubSpot Marketing Hub and Commence

Reasons for Switching to EngageBay

The ease of use and layout of EngageBay were one of the main reasons I chose Engagebay over other products.

Pros

Its powerful automation capabilities allow users to stay on top of all their customer interactions in one place and react quickly in order to maximize returns. Additionally, its intuitive interface makes it easy for users to set up campaigns within minutes so they can focus on what matters most - building deeper relationships with customers.

Cons

One of the primary cons of Engagebay is its limited customization options. The platform offers few customization options for users to tailor it to their specific needs, meaning businesses may have to make do with a more generic version of the platform that doesn't quite fit their needs. Additionally, some users have experienced issues with Engagebay's integrations and reporting tools which can add extra complexity when trying to use the software efficiently.

Pros

Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.

Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.

When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.

I would highly recommend EngageBay to use.

Cons

Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well

Pros

After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense.

Cons

There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature.

Pros

It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.

Cons

There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.

Pros

I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management.

Cons

I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better
I also think the same about the Newsletter design.
Would love to have a Quiz feature or more complex form capability.

Pros

I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake.

Cons

The pricing could have been better. After a certain contacts, the pricing becomes too costly.

Pros

I moved to EngageBay from another CRM that was so complicated to use that I hardly got value out of it. EngageBay can do everything that system did and more and it is much more intuitive. I use EngageBay daily to track leads, create landing pages, and send email campaigns. And, it is a fraction of the price!!

Cons

I wish that there were more professional templates available, but with the ability to import html, the possibilities are limitless.

Pros

Engagebay is easy to use and the support team is always available. Thanks for creating this

Cons

The basic version is super-powered. No complaints but some limitations are pushing to Growth plan.

Alternatives Considered

Close

Reasons for Choosing EngageBay

More tailored for small growing businesses.

Switched From

HubSpot CRM

Reasons for Switching to EngageBay

More suitable and integral solution.