User Reviews Overview
About EngageBay
EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use...
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- Industry: Building Materials
- Company size: 2-10 Employees
- Used Weekly for 1-5 months
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Review Source
Near perfect combination of CRM and Email marketing tools
An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.
Pros
It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.
Cons
Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.
Alternatives Considered
MoosendReasons for Switching to EngageBay
Moosend has several good options but they started to make some changes and increase prices.- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 6-12 months
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Review Source
Commentary on my great results
EngageBay is a cloud-based CRM and email marketing software designed to help businesses with a wide range of industries grow their bottom line. This email marketing software is easy to navigate and will allow you to manage every aspect of your customer relationship from one central location. The customer relationship management system is very flexible and will allow you to track all of your customers from one location.
Pros
This app is the best way to track your sales, leads, tasks and people. It has a lot of features, but I use it mostly for the task tracking. It is easy to use and the CEO is very responsive to feedback. You can track your sales, leads, tasks, and people. And if you want to track a list of customers, you can create a list and use their email addresses to track sales and leads.
Cons
It's a very wide range of software and I think I use almost all of its features, my overall evaluation is positive because if you have a decent internet connection and a browser that works smoothly, you can control it from anywhere in the world.
- Industry: Human Resources
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Wonderful customer service
Pros
The customer service is very good whenever there is a problem you can write in the chat and you will be helped.
Cons
Some features are missing when you work with any software because there is never a 100% fit of your needs otherwise there wouldn't be so many different offers. But engagebay is helping us with CRM wonderfully. The system could look a little more modern but its just a small thing.
Reasons for Switching to EngageBay
We were convinced by the demo-appointmentTop EngageBay Alternatives
- Industry: Marketing & Advertising
- Company size: 51-200 Employees
- Used Daily for 1-5 months
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Review Source
Engagebay has been a great solution for us
Engagebay has been great, especially the customer support.
Pros
Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.
Cons
There are parts that are slightly clunky (like email sequences), but nothing too bad.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing EngageBay
Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.Switched From
KeapReasons for Switching to EngageBay
Engagebay is far more budget friendly, which is important for our startup.- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Excellent CRM and Marketing Tool for the Price Point
Overall, this is a really great bang for the buck. We have automated multiple product pipelines using their built in tools while using it to manage leads, deal tracks, email marketing, SMS marketing, and more.
Pros
The funnels, deal tracks, email lists, and marketing automations, among other components, are very easy to use. Set up was very simple and includes email tracking to help keep prospect communications in one place. Customer support is extremely responsive via chat and email as well!
Cons
If you are looking to connect your CRM to a million gadgets or tools, this is probably not the CRM for you. It has webhooks available, but it does not integrate natively with most tools out there (like a Hubspot or Salesforce would).
Alternatives Considered
HubSpot CRMReasons for Switching to EngageBay
Price was waaaayyyy better.- Industry: Management Consulting
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
We Tried Them All
Pros
Amazing features and performance value. The most important value is the customer service.
Cons
The few if any issues encountered were mostly due to "operator error". When there
- Industry: Nonprofit Organisation Management
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Exceptional customer service
My small business now couldn't live without engagebay. Compared to competitors it is incredible value for money, but the real highlight is the customer service. You can get a response from a real human in seconds, every time. They will teach you how to use the products, guide you through it and are a genuinely quick solution to every problem. Please don't change!
Pros
Automation and segmentation is exceptional, as are the add ons. Customer service genuinely could no be better.
Cons
Can be hard to learn and only one user unless you pay a fair bit more.
Reasons for Switching to EngageBay
Cheaper, better customer service.- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
[SENSITIVE CONTENT] Customer Support
Pros
[SENSITIVE CONTENT] has done an amazing job at dealing with any customer support issues in a timely, efficient, and professional manner. If I had any future questions, I would be delighted to be assigned to him.
Cons
There was nothing of note to mention for this section. All issues were fixed simply and efficiently.
- Industry: Electrical/Electronic Manufacturing
- Company size: 501-1,000 Employees
- Used Daily for 1+ year
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Review Source
Review
Pros
Meager the duplicated e mail address immediately and can see the result of import easily.
Cons
Some of the original category can not change.Ex, I would like to make "Email" category mandatory but can not.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
All-in-one solution at a great price
Pros
the fact it joins CRM to email marketing to website analytics and excellent support
Cons
nothing really, support is exceptional as well as the features.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Feature-rich without breaking the bank
We love EngageBay and highly recommend it to our clients who want/need a full featured platform that will work across multiple departments, automate regular tasks, and that don't want to pay the high-price and add-on that you have to with many other tools. EngageBay's support team is AMAZING!! Anytime I have a question about something, they are quick to respond, very helpful and knowlegable, just a breath of fresh air to know that I can get a hold of someone when we have issues (which isn't that often, but when we do they are there!).
Pros
It is amazing to me how feature-rich the platform is at the cost. More features and functionality than some of the 'big guys' for a fraction of the cost. It is easy to use and train clients on the system, so that is ALWAYS a huge plus for us.
Cons
Learning curve at first just to understand how it works differently from other systems, but that is not necessarily a con of EngageBay because that is the same for every new platform as each has their own little intricacies.
Response from EngageBay
Thanks for the great review Cameron. Your words are super encouraging.
We will continue to build great features to help small businesses grow their businesses without breaking the bank on expensive bloated software.
- Industry: Information Technology & Services
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
A Magic wand
I am very satisfied with EngageBay, I see my company as advanced user of EB, when we got stuck with something, they are always ready to listen and enhance the tool to achieve the desided feature and make the tool even better!
Pros
Easy of use, easy of implement, easy of integrate!
Cons
Webinar features, landing pages does not support reusable headers and footers, no option to build own templates.
Missing Social Software Analytics
Reasons for Choosing EngageBay
Features, dashboards.Reasons for Switching to EngageBay
Flexibility, pricing model, all in one, Sales, Marketing and Support... no need to have lots of tools.Response from EngageBay
Thanks for the review Marcello.
Our landing pages can now support reusable headers and footers. We have developed this feature and it is currently in QA and should go live in a couple of days.
We already have the feature to build new landing templates from scratch. You can also code your own ones too. Please check it out and we would glad to help if needed.
- Industry: Luxury Goods & Jewelry
- Company size: 11-50 Employees
- Used Daily for 6-12 months
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Review Source
Our number-one-choice of CRM-systems
Engagebay is incredibly user friendly and offers an incredible amount of functions, with all of them having been implemented very well.
While other CRMs only offer sales functions for a high price, without further marketing campaign management, Engagebay does all that for a low price.
Pros
- Smart and user-friendly interface
- Incredible functionality
- Highly cost effective
- Instant customer support
- Encompassing Marketing and Sales management, all in one
- Great storage capacity for contacts, images, etc.
Cons
Perhaps some optimization of contact management, other than that nothing really.
Alternatives Considered
Capsule, Zoho CRM, Insightly, ActiveCampaign, Pipedrive, Bitrix24 and HubSpot CRMSwitched From
PipedriveReasons for Switching to EngageBay
Better functionality, fair price, more capacity- Industry: Consumer Goods
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
Excellent Customer Service, Mostly Easy to Use
Pros
It offers lots of features that a small but growing business can access. The support team are incredibly helpful (and quick to respond) if you ever have trouble figuring something out. There are also plenty of free resources such as articles and videos.
Cons
Yes, there are some features such as the ability to view what list(s) a contact belongs to from their profile in the marketing hub, and the ability to forward tickets to other emails in the service hub. Some tasks require work-arounds to accomplish. The support team gladly take suggestions for improvements though, and the program is always improving.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing EngageBay
Salesforce wasn't offering enough with their basic membership. EngageBay offers service, marketing and sales capabilities at a fraction of the cost. EngageBay is much more user-friendly and intuitive.Switched From
Salesforce Sales CloudReasons for Switching to EngageBay
More affordable for small business- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Weekly for 6-12 months
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Review Source
Outstanding Marketing Automation Platform
Overall, I will recommend Engagebay to all my colleagues in the marketing world. Simply outstanding tool. Its truly all in one marketing tool
Pros
I love the marketing automation, landing pages, email broadcast feature of the tool. Above all, I love the pricing of the tool. Early-stage startups like us who have no marketing budget, but still want to initiate marketing will love it.
Cons
List management needs improvement. But, I am confident that they will improve it for sure.
Alternatives Considered
Zoho Marketing Automation, ActiveCampaign, Freshsales, Sendinblue, Keap, Mailchimp and HubSpot CRMReasons for Choosing EngageBay
Zoho Campaigns is not good (simply put - its bad marketing tool). So, we looked alternative and switched to Engagebay, which served our needsSwitched From
Zoho CampaignsReasons for Switching to EngageBay
EngageBay is a cost-effective tool, simply put alternative to super expensive Hubspot- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Great features with no cost and unbelievable effective and fast support
Pros
Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.
Cons
It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.
Alternatives Considered
FreshdeskReasons for Choosing EngageBay
Free version was very limited. Engagebay provides much more function in its free version.Switched From
FreshdeskReasons for Switching to EngageBay
ngagebay provides much more function in its free version.- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Weekly for 1+ year
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Review Source
Good Product , Customer service and Cost
Pros
The platforms has a lot of features (we are mostly using the marketing side of it). Their customer support is quick to respond, open to suggestions and tries implementing fixes and new features asap. Once you get used to using it, building landing pages is smooth and quick.
Cons
Automating posting on socials (e.g. LinkedIn) didn't work very well for us. Some features could be better documented/explained (e.g. custom fields and connection to forms & filtering, email reporting), so that you don't need to contact their customer service. On the positive side, the customer service is very responsive so most questions get answered quite quickly.
- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Great Product and Service
A pleasure to work with, really want to do anything thy can to help you out.
Pros
Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.
Cons
There is nothing to add here but the form has to have 40 characters!
Response from EngageBay
Thanks for the review Ian.
- Industry: Financial Services
- Company size: 2-10 Employees
- Used Daily for 1-5 months
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Review Source
A real rivel to HubSpot
The customer service has been amazing and we have had very little problem getting started using Enagagbay after spending a year with Hubspot.
Pros
Engagebay has everything one needs from a CRM and then some. We previously used Hubspot and in terms of functionality, there is not much difference between the two. But in terms of value for money Engagebay is so much better. In addition, customer support is really second to none. I have never had an issue that they were unable to solve almost immediately. The sales pipeline system works perfectly as does the contact management.
Cons
In terms of cons the only aspect I would suggest is that at time the UX is not as intuitive as one would like,e However, the customer support and the value for money make up for any deficiency in this area.
- Industry: Transportation/Trucking/Railroad
- Company size: 11-50 Employees
- Used Daily for 1-5 months
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Review Source
First Time User
This is my first time using EngageBay and my first CRM program, and I love it. I tried to use another program as well, as a free trail, but I instantly liked EngageBay a lot more. The layout and ease of use is so much better in Engagebay.
Pros
I love how EngageBay has everything in one program. You can add contacts, which could be potential new users for new services. You can create email templates which are very neat and easy to do. You can track emails sent out and see which contacts opened them. Etc.
Cons
One thing that can be integrated is adding a calendar view straight onto the email templates, so that people can click on a day and time and schedule appointments. (Instead of taking to a different page)
Reasons for Switching to EngageBay
The ease of use and layout of EngageBay were one of the main reasons I chose Engagebay over other products.- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Engagebay CRM
We are using Engagebay for our 3 account managers and 3 pre-sales people to collaborate and track deals. it has streamline the tracking of opportunities and given us a way to centralise documentation so that order processing can be tracked and made very efficient.
Pros
The ability to create custom fields that suit the unique approach of clients is excellent. The interface is intuitive and a number of sales people have commented that it is very easy to use and update deals. The support is excellent and fast. You get almost instant responses on chat. Also if you make a suggestion, they are quick to incorporate it if it has value.
Cons
Having more detailed documentation would definitely help. However the almost always available chat and quick responses goes a long way to offset this. I would like to see the ability to be able to standardise dashboards across all users centrally as opposed to having to create them on each users instance.
- Industry: Broadcast Media
- Company size: 11-50 Employees
- Used Daily for 1+ year
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Review Source
Very Apt for Mid Size Companies
I use not one but 3 accounts of engagebay for 3 different business purposes and maintain over 300K of my contacts there. Imagine how good it would be!
Pros
I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake.
Cons
The pricing could have been better. After a certain contacts, the pricing becomes too costly.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A game-changer for small brand that aim to grow fast
I have managed to organize all prospects, communications and marketing assets in a single tool.
Pros
Engagebay is easy to use and the support team is always available. Thanks for creating this
Cons
The basic version is super-powered. No complaints but some limitations are pushing to Growth plan.
Alternatives Considered
CloseReasons for Choosing EngageBay
More tailored for small growing businesses.Switched From
HubSpot CRMReasons for Switching to EngageBay
More suitable and integral solution.- Industry: Marketing & Advertising
- Company size: 2-10 Employees
- Used Daily for 2+ years
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Review Source
Engagebay is the way to go!
Pros
1. Easy to use, even for newbies
2. Excellent support and walkthroughs.[SENSITIVE CONTENT] answers all questions even via email.
3. Smooth functioning once you get the hang of things.
4. Easy to implement no matter what website you use. I used it both on my custom designed Laravel site as well as on Wordpress.
Cons
1. Templates for landing pages and emails are poor. You're almost always better off starting from scratch and creating one or cloning a URL.
2. For beginners, the system and workflow is hard to master, especially because their Youtube training videos are amateur and boring.
- Industry: Hospitality
- Company size: 11-50 Employees
- Used Weekly for 1-5 months
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Review Source
Good solution for a lot of marketing projects
Good experience. It think the above sums it up pretty well.
Pros
In the beginning I appreciated the price of what I was getting for what I was paying. My marketing manager seemed to be happy and I saw there were a ton of products I wasn't using, but was looking forward to implementing in time. There are several different areas that are organized into sections, which are helpful, as long as you know what you are looking for. The support is steller. Each time I used the live chat ont the site, I was helped very quickly. [SENSITIVE CONTENT] is a superstar on the webchat and always had answers to my questions.
Cons
I quickly found out that my marketing manager was limited by functionality. She said there were several features that limited her ability to create an amazing template, or at least fulfill the needs of what I was hoping to achieve. I also didnn't like that each time I added someone to the system, they had to pay for access to my account. I have employees and a lot of freelancers that I was hoping to use, but they certainly wouldn't pay to work on my acccount. Once I started adding a few, the prices got to a place where I wasn't comfortable any longer. It was probably still more competitive than other software of similar caliber, but I wish we would have started with me knowing what I was getting into. Had I known the price up-front for adding multiple users, I would have considered this against others with a different perspective.