User Reviews Overview
About EngageBay
EngageBay is an integrated marketing, sales, support and CRM solution designed to help small to midsize enterprises acquire, engage and convert website visitors into customers. The cloud-based platform lets businesses use...
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- Industry: Building Materials
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
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Review Source
Near perfect combination of CRM and Email marketing tools
An interesting and good solution for our needs. The user interface is clear and easy to understand and use. workflow is easy to understand and follow.
Pros
It's much simpler when You have a good defined and flexible CRM with an Email marketing tool as one service. CRM is especially good and informative, designed mostly for returning clients.
Cons
Email builder should be better. The campaign dashboard is good but can be improved. Technical support is too pushy and offers things and options that are not needed.
Alternatives Considered
MoosendReasons for Switching to EngageBay
Moosend has several good options but they started to make some changes and increase prices.- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
So far so good! And a great HubSpot alternative.
Very good.
Pros
It's easy to use and the design is fairly clean and simple.
Cons
I can't figure out how to get emails automatically displaying on our deals, only our contacts.
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Customer Service
Customer service is amazing - everyone I have spoken to is great!
Pros
Simplicity of the product and easy to use but could be better.
Cons
Look and feel, email marketing less advanced than others, several issues getting things to work
Top EngageBay Alternatives
- Industry: Business Supplies & Equipment
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
A Comprehensive and Easy-to-Use CRM Platform
Overall, EngageBay is a great CRM platform that offers a range of features to help businesses manage their customer relationships. It is easy to use and has an intuitive interface. Additionally, it offers a range of pricing plans to suit different business needs.
Pros
My favorite feature of EngageBay is the marketing automation tools. This makes it easier to send out automated emails, track customer interactions, and create personalized campaigns. It also makes it easier to segment customers and leads, as well as score leads based on their behavior.
Cons
My least favorite thing about EngageBay is the lack of customization options. It can be difficult to customize the look and feel of the platform to match the branding of a business. Additionally, the reporting features are limited.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Great all in one CRM
I get to run my sales, marketing and support within one platform! Love the support from the support team. [sensitive content hidden] has been fantastic in helping me set up my account in real time.
Pros
I love the automations and campaigns. Very innovative!
Cons
Nothing that I've come across so far! Support has been instrumental in helping me set up my account.
Alternatives Considered
Agile CRMReasons for Switching to EngageBay
Great Support that add to all this feature rich CRM!- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 1+ year
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Review Source
Good software - be sure to know your needs
Overall experience was very good. EngageBay is not a bad product at all. There are a lot of options available and the support is great.
Pros
I mainly used EngageBay to track contacts and for emails (broadcast emails, etc). Contact management was easy to follow and use. I really appreciated the training videos. The chat support has always been very helpful when needed.
Cons
Email templates were okay. . just okay, but customizable. Over the last couple of years, I anticipated more of a variety added that what has been. Pricing is okay. This is where I recommend that you know what you need and compare to pricing of other packages. You will find that EngageBay is competitive (I have the all in one), but I have to ask what I really use and need for the price. Also, be aware that the amount of emails to send are limited when you first start and you have to 'warm up'. I did not realize that and it delayed some aspects for me.
Reasons for Choosing EngageBay
Number of contacts for the priceSwitched From
KeapReasons for Switching to EngageBay
Price- Industry: Import & Export
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Very intuitive, complete email marketing tool with a perfect support
So far so good. It's value for money. Very intuitive, complete tool with perfect support.
Pros
We use EngageBay for Email Marketing only. For the last 3 years, we have been using Mailchimp and Mailerlite. And we run very extensive, very well-segmented email campaigns. EngageBay is a very easy-to-use tool. Very intuitive. It has all the features you can expect from an email marketing tool. And they have the BEST EVER support I have seen. Super fast, always available.
Cons
There are some basic functions missing, like searching and filtering campaigns. But once we share these requests, the team puts those requests into their product roadmap.
Reasons for Switching to EngageBay
Better features and better price- Industry: Internet
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
EngageBay Review
Good
Pros
Overall Automation, Ease of Use, Customized Landing Pages & pop-ups
Cons
Pricing are on higher side and no more cons
Alternatives Considered
MailchimpReasons for Switching to EngageBay
Ease of Use and more options- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Best Alternative To Hubspot
Pros
They have similar features to Hubspot marketing automation
Cons
They use SMTP servers and then Direct email integration like HubSpot
- Industry: Civil Engineering
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Similar to Hubspot
EngageBay support is always quick to respond if I have questions. It is simple to use and just what we needed.
Pros
Having an All-in-One CRM/Marketing automation is very helpful to have it all in one place.
Cons
Additional Training videos would be helpful.
- Industry: Medical Devices
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great Value and Service
Pros
It's developer-friendly - important when you want to customise something like a contact form or email.
It's very easy to navigate and figure out.
Support is great - very fast and helpful.
It does so much for such a reasonable cost compared to competitors.
Very stable and reliable.
Cons
Some features are a little rough around the edges - reporting, for example. It would be great to see their reporting capabilities improved. At the moment I rely on exporting raw csv data and transforming that data before I can report on it.
Reasons for Choosing EngageBay
It did far more than Mailchimp for a similar price.Switched From
MailchimpReasons for Switching to EngageBay
Price, but also the initial experience of using their free account - which has a lot of features.- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
8 Month use Review
Software is overall nice some features are missing and some on the current ones are limited but overall its very easy to use and hope to see where the software goes to into the future
Pros
The software is nice to use some features are pretty self-explanatory, but there are some features that are missing maybe adding like a module based system where you are able to create and customize modules to your liking, which our previous CRM system was able to do wish there was a function like so.
Cons
Some features are missing, or are under development but the current ones available are fine for now but as the industry grows your CRM should be able to adapt otherwise it's not good
Response from EngageBay
Thanks for the review Matthew. We look forward to receiving all the customer feedback and making EngageBay the best marketing and sales software for growing companies.
- Industry: Marketing & Advertising
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Engagebay has been a great solution for us
Engagebay has been great, especially the customer support.
Pros
Engagebay is far less expensive than Hubspot, but with most (if not all) the important features. This was very important for us as a small business. We use so many of the CRM functions, from creating marketing funnels, to email automations, tagging, tracking, appointment setting with our sales team, and many others.
Cons
There are parts that are slightly clunky (like email sequences), but nothing too bad.
Alternatives Considered
HubSpot Marketing HubReasons for Choosing EngageBay
Keap is more expensive with less features. Most importantly Keap does not let you add tracking pixels to landing pages for anything other than Google and Facebook.Switched From
KeapReasons for Switching to EngageBay
Engagebay is far more budget friendly, which is important for our startup.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
engagebay erview GYM and HEALTH
so far my experience with engagebay has been excellent.
Pros
it is very close to what I am used to, the support has been incredibly helpful. It was super easy to set up pretty much plug and play and you are away. I am only 2 weeks into using this app but so far I'm really happy with it.
Cons
The text messaging in automation has been problematic during the set up phase but the support has been excellent and have helped me with it. Hopefully in the future once I get used to using the platform i can set up the automations with the messages working straight away.
- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Great all in one solution for any Insurance Agency
I was looking for a something to replace Active campaign and EngageBay fit the bill. I am able to add more contacts and create the same email automation that I was using in AC. For the price, EngageBay is saving me money and providing more application to use.
Pros
One place to track all leads and their communication. Easy integration with Hubspot and Zapier.
Cons
Not to much. For now, I am not using the Service products.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Great Product and Service
A pleasure to work with, really want to do anything thy can to help you out.
Pros
Really proactive when we ask for any update. Very responsive. Really friendly team. Easy to use.
Cons
There is nothing to add here but the form has to have 40 characters!
Response from EngageBay
Thanks for the review Ian.
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
First Time User
This is my first time using EngageBay and my first CRM program, and I love it. I tried to use another program as well, as a free trail, but I instantly liked EngageBay a lot more. The layout and ease of use is so much better in Engagebay.
Pros
I love how EngageBay has everything in one program. You can add contacts, which could be potential new users for new services. You can create email templates which are very neat and easy to do. You can track emails sent out and see which contacts opened them. Etc.
Cons
One thing that can be integrated is adding a calendar view straight onto the email templates, so that people can click on a day and time and schedule appointments. (Instead of taking to a different page)
Reasons for Switching to EngageBay
The ease of use and layout of EngageBay were one of the main reasons I chose Engagebay over other products.- Industry: Staffing & Recruiting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Engagebay: All in one Email Automation Platform
I have had a positive experience with Engagebay. It has been easy to use and set up, allowing me to quickly get up and running on its platform. I was able to easily create customer profiles and track interactions across multiple channels, from emailing to social media campaigns. Additionally, the built-in analytics dashboard gave me powerful insights into how my campaigns were performing, helping me make better decisions about how to target my audiences.
Pros
Its powerful automation capabilities allow users to stay on top of all their customer interactions in one place and react quickly in order to maximize returns. Additionally, its intuitive interface makes it easy for users to set up campaigns within minutes so they can focus on what matters most - building deeper relationships with customers.
Cons
One of the primary cons of Engagebay is its limited customization options. The platform offers few customization options for users to tailor it to their specific needs, meaning businesses may have to make do with a more generic version of the platform that doesn't quite fit their needs. Additionally, some users have experienced issues with Engagebay's integrations and reporting tools which can add extra complexity when trying to use the software efficiently.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Its really an alternative to HubSpot and Agile CR<
It has been a great experience and i onboarding is super easy.
Pros
Well I tried several CRMs which include ZOHO CRM PLUS, AGILE ENTERPRISE, and Hubspot for a while.
Most CRMs have same functionalities but when it comes to pricing its way different. Engagebay has everything which Agile, ZOHO, Hubspot has but at a fraction of the cost.
When you are running a digital business you probably have thousand of leads or contacts who you want to nurture and with limited contacts you cant do miracles. Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well. Therefore, you should try this since it has everything which a high end CRM has but at fraction of the cost.
I would highly recommend EngageBay to use.
Cons
Engagebay has give me unlimited storage of contacts and i can send 50,000 emails a month without connecting any other email app like sendgrid or mailchimp. Other thing is support, their 24 hours support is awesome and team is also cooperative as well
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
The Best All-in-One Budget Friendly CRM Out There!
Overall, the tool has served our needs. Anytime I need to get help with something I don't understand or feel isn't working properly I can almost always get customer service help immediately through chat. They are always helpful and polite.
Pros
After having used several other CRM tools (Infusionsoft, HubSpot, and Insightly) investing in EngageBay was a no brainer to me. Why? It offers all of the "things" that most businesses need such as a robust CRM, Sales Pipeline, Email Automation, Calendar Tool, Email Marketing and MORE. I was paying so much more for all of these features with the other companies and wasn't using everything. It was a massive investment that just did not make sense. EngageBay makes sense.
Cons
There are a couple things that I enjoyed having access to in Hubspot that EngageBay does not do well, yet. Having the ability to customize my proposals would be a game changer. Currently, it's very limited in how you can pull this off in the proposals feature. I would also appreciate a more customizable calendar feature.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
We're pleased we made the change to EngageBay
Positive experience. We moved from using multiple platforms for email, sales etc to this one. It worked out a lot cheaper doing this, but also we're more streamlined working across the different teams.
Pros
It has a lot to offer, from using it to manage sales, to social scheduling to sending email campaigns and reporting. It is a one-stop-shop for all your needs. I can also see that they're constantly working to improve it and add more features which is fab.
Their customer service via the chat box is great too, you never have to wait for support, there is always someone on hand.
Cons
There are some aspects that I struggle with a little bit, such as not being able to check the personalization on an email campaign prior to sending it. The social scheduling side has been a little clunky for me too.
- Industry: Health, Wellness & Fitness
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Great Features for a Great Price Point
As a solopreneur, I am able to run a mid size business very cost effectively and efficiently while being able to keep up the contact and communication with clients and prospects.
Pros
I like that I can streamline and automate repetitive tasks and processes which saves time and effort. Love the integration with WordPress and the other apps that can be integrated. I use the CRM, Marketing Automation, Workflow Automation, Appointment/Calendar Management.
Cons
I believe the Landing Page builder is not of the quality that is required and needs some work, particularly around ease of use and responsive design. It works - but could be a lot better
I also think the same about the Newsletter design.
Would love to have a Quiz feature or more complex form capability.
- Industry: Broadcast Media
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Very Apt for Mid Size Companies
I use not one but 3 accounts of engagebay for 3 different business purposes and maintain over 300K of my contacts there. Imagine how good it would be!
Pros
I love that Engagebay is a very intuitive UI and simple to use even for beginners. It has all the features that a mid size business or a startup will require. The chat support is the cherry on the cake.
Cons
The pricing could have been better. After a certain contacts, the pricing becomes too costly.
- Industry: Professional Training & Coaching
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
An all-in-one system with excellent support
The best part of using EngageBay has been the instant support I receive at all hours of the day. Their support team is very responsive, often replying with a phone call when I am asking a question in the chat. They are always able to help me implement.
Pros
I moved to EngageBay from another CRM that was so complicated to use that I hardly got value out of it. EngageBay can do everything that system did and more and it is much more intuitive. I use EngageBay daily to track leads, create landing pages, and send email campaigns. And, it is a fraction of the price!!
Cons
I wish that there were more professional templates available, but with the ability to import html, the possibilities are limitless.
- Industry: Leisure, Travel & Tourism
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
A game-changer for small brand that aim to grow fast
I have managed to organize all prospects, communications and marketing assets in a single tool.
Pros
Engagebay is easy to use and the support team is always available. Thanks for creating this
Cons
The basic version is super-powered. No complaints but some limitations are pushing to Growth plan.