User Reviews Overview
About Ricochet
Ricochet Consignment Software is a cloud-based point of sale (POS) solution designed for consignment and second-hand retailers and helps them to manage their daily business operations, interactions with the customers and process...
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- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best software you'll use
Fantastic and I recommend them to everyone. Great guys, they know the business. Their software has made my life so much easier
Pros
The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.
Cons
The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.
Response from Ricochet
Hey Alexandria, thanks for the 5-star review! We are so glad we can make your life and business easier to manage.
Bulk editing product status and a few other elements is actually super high on our development list! We are expecting to work on that immediately after publishing the iOS app this winter. Stay tuned!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Best Consignment System Out There!
It makes a HUGE difference to have my consignors have access to their accounts online so they can keep track of their items if they want to. I am more saving time and energy than I realized I would.
Pros
I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.
Cons
There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!
Response from Ricochet
Glad to have Trilogy on board, Heather! We understand that not every store can make monthly payments for software, but it seems that the benefits definitely outweigh the cost. Thanks, for the review!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ricochet user
Pros
Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.
Cons
Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.
Response from Ricochet
Thanks for the feedback, Darla. We're sorry that the print is too small for your labels. As we build more label templates, there may be a way we can give you the option to increase the font size.
Top Ricochet Alternatives
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Everyone Loves Ricochet!
I absolutely love this software and my vendors do too. Three years in and I will still receive emails from vendors saying how much they love Ricochet and the convenience it offers them. It has everything we need in one place - point of sale, inventory, and a way for everyone to track what has sold and needs replenished.
Pros
We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!
Cons
When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.
Alternatives Considered
Square Point of SaleReasons for Switching to Ricochet
We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.Response from Ricochet
Thanks for the 5-stars, Capri! We LOVE LOVE LOVE when our customers use the software to it's fullest! Glad to hear you use the tools in so many different situations, and that your consignors love it too.
Thanks for your feedback as well. Definitely noted!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Rico Cosign Review
Overall a good experience. Customer service is prompt and helpful 9 times out of 10. It is only occasional that a problem cannot be fixed but just tolerated.
Pros
Ability to Organize Consignment Items.
Multiple updates
Sleek design
Cons
Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)
Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)
There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.
In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)
Sometimes features I enjoyed in an old version were dropped in an update
I would like to see sales by hour of past days.
Sometimes glitchy (could be our computer)
Alternatives Considered
ConsignProReasons for Switching to Ricochet
We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Very Functional Ricochet Consignment Software
We have a complex non-profit consignment art business in which inventory turns over completely each month or every two months. We are also staffed frequently by volunteers. This software has provided a much needed view into exactly where our business income comes from and it enables us to make better and quicker business decisions.
Pros
This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.
Cons
Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.
Response from Ricochet
Building a comprehensive online support center was one of our largest endeavors last year. We're so, so glad it's working well for you. Thanks, Dawn!
- Industry: Apparel & Fashion
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
One of the easiest consignment software!
We have no problems at all, everybody we talk to is super nice and answer our questions asap. Thank you guys for always being really helpful and quick about it.
Pros
The software is easy to handle and probably the easiest also.
Cons
There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.
Response from Ricochet
Hey Abraham, thanks for the review! 5-stars!
We are actually working on a pretty hefty web-integration that will empower you to list and sell directly from Instagram. It should be coming soon!
Thanks for the feedback!
- Industry: Sporting Goods
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Consignment software.
Pros
It meets our needs. I like most of the features and I think it could be used for a wide array of shops
Cons
Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software.
Another would be the POS interface with CC processor, figure that shit out already!
Response from Ricochet
Thanks for the review and feedback, Kevin!
- Industry: Apparel & Fashion
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Set up and Innovative
I was allowed multiple trials befor I made a decision to launch my business in Ricochet and that is worth a million headaches gone.
Pros
I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.
Cons
I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .
Reasons for Choosing Ricochet
I needed to save time and money in hours of wages paid and struggled with this for four years.Reasons for Switching to Ricochet
The help was personal and quick and relative to my needed solutions in my small business.Response from Ricochet
We are so, so close to iOS release, Jennifer! Your patience will pay off soon. Thanks for the 5 stars!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
LOVE Ricochet Consignment Software
Pros
I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!
Cons
Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!
Response from Ricochet
Thanks, Brianna! This is such an incredible review! So glad you've been on board with us for so long.
Our development team is literally working on mobile label printing this morning! We'll be publishing more news about that soon.
- Industry: Retail
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Ricochet review
ricochet technicians are always helpful, its nice that at the end of the month all our reports are done, easy to access, cuts a lot of time that we can use in other areas in the store.
Pros
24/7 access to all the accounts
easy setup
multi vendor friendly
easy to navigate
excellent technical support
Cons
the colors display. but not a deal breaker.
Alternatives Considered
N41Reasons for Choosing Ricochet
didnt have 24/7 access to accounts I had to remember to the end of business to do an end of the day.(close sales for the day) and ricochet automatically does it for us.Reasons for Switching to Ricochet
yesResponse from Ricochet
Woah! A perfect 5-stars! Thanks, Karla!
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
What a great program
I mentioned our overall experience above, but I would like to add that this program has helped us streamline our process' overall. IT has been helpful on many levels. I would recommend it to everyone and if anyone wants to contact me, I'll sing Ricochet's qualities.
Pros
Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to.
The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.
Cons
I honestly have had no problems at all. The program fits all our needs.
Response from Ricochet
Whoo! Thanks, Robbie! We're so glad Ricochet is working out so perfectly for your gallery!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Great Program for Small Handmade Business
Pros
Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.
Cons
There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.
Response from Ricochet
Thanks, Madeleine! Making changes to the software is always a back and forth struggle between adding, taking away, and refining features. We're so glad you're on board!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Amazing Product and so EASY to use!!!
It was amazing. Would recommend this to anyone, especially those just starting out.
Pros
This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!
Cons
Theres not much I did not like! It was all great
Alternatives Considered
ConsignProReasons for Switching to Ricochet
User friendlyResponse from Ricochet
Thanks for the wonderful review, Germaine! And thanks for recommending us to those just starting out as well!
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Mabel’s Market for Ricochet
Pros
Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.
Cons
The frequent upgrades to the system have sometimes been tricky for our consignors to use.
Response from Ricochet
Thanks, Sommer! You've been around with us for a while, so your store has definitely seen a lot of changes. Fortunately, most of our updates for the near future are focused on fine-tuning the software and not doing major overhauls.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Hands down amazing customer service
Pros
The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!
Cons
Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!
Response from Ricochet
Thanks, Bryan! We're working closely with some great BI tools to influence and direct our upcoming reporting features. We'll keep everyone in the loop as things progress.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
My Ricochet Review
Good
Pros
I like the ease of use and the simplicity. The customer support is also good.
Cons
We use this software for consignment clothing and the new product card isn't as user friendly as i'd like.
You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account.
Also the notes window sometimes take 2 tries before it will save.
Response from Ricochet
Thanks for the feedback, Lily! We'll explore some of these bugs and struggles you're having with inventory and consignors. Hopefully, getting things sorted quickly!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Over 2 years and still loving it!
We have had a wonderful experience with Ricochet. The staff and management are wonderful to work with, extremely helpful and readily available! We love Ricochet.
Pros
I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.
Cons
I really dont have any qualms about the soft wear at this point.
Response from Ricochet
Thanks, Amie! We're so glad you've enjoyed Ricochet for so long!
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
consignment
It is very easy to use if you want a basic software program to use
Pros
This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good
Cons
Wish there was more reports available regarding inventory
Response from Ricochet
Thanks for the review, John! Reports are definitely a point of feedback we are working carefully on this year. Stay tuned as we keep making updates.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Ricochet Consignment Review - Best for saving time
Over all for inventory tracking and keeping multiple consigners inventory straight is the best for our business.
Pros
I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.
Cons
The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.
Response from Ricochet
Thanks for the 5 stars, Travis! Your shipping situation is particularly tricky! We may have some online shipping integrations coming up soon that might be able to help.
- Industry: Retail
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
This saves my wife and I time and allows more family time.
I do like being told what the software company is working on and what we as users can look forward to. This was a huge reason I convinced my wife to go for it with this company.
Pros
The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.
Cons
I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.
Response from Ricochet
Thanks for the 5-stars, Judd! Regularly communicating and informing our customers on what we are building and working on is a big goal of ours! Thanks so much for recognizing that!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Best software!
Pros
Perfect functionality for consignment and vendor base shops.
Cons
Would like to be able to delete things rather than just archive.
Response from Ricochet
5-stars! Thanks, Nadine! If you want, you can permanently delete items after you archive them. It's just a two-step process so users don't accidentally delete something permanently.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Consignor software
Ricochet makes vendor based business sales easy. Customer service is excellent.
Pros
It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.
Cons
It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.
- Industry: Furniture
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Review
Pros
It is very easy to use. Excited to start selling online through Ricochet.
Cons
Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.
Response from Ricochet
Thanks for the 5-star review and feedback, Sean!
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1+ year
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Review Source
Ricochet is cool
Over all I like the staff and how they are willing to wok with you.
Pros
Very easy to use. I like the fact if I wanted to do consignment s I can with this Softwear.
Cons
The steps it take to do a sale. It should take
Know more than three steps.
Response from Ricochet
Thanks for the feedback, Jodi! We're always trying to make things more efficient. We will take a look at the POS screen and see if there are more ways we can streamline things.