Ricochet Reviews

Pros

The customer support, interface, and ease of use. You really can't go wrong. These guys takes feedback and make changes based on users suggestions.

Cons

The only thing I currently dislike is that when I want to change the status of multiple items I have to do it one by one.

Pros

I love how easy it is to use, and all the tutorial videos available so I can spend less time training my staff. I love how available the developers are to help when I have a question or an issue. I love all the stats and data they offer so I can easily track my top customers and consignors and stay on top of sales goals.

Cons

There are the occasional glitches but the team addresses them right away. It's also a bit expensive with the monthly fees compared to the one time purchasing price of the other consignment software options I have used, but you do get MUCH better service for the price. It would be nice as a small business to have a more affordable option, but I get why it costs what it does and I'm committed now!

Pros

Ease of use, accessibility of customer support on weekdays, the price is fair, lots of features.

Cons

Unless this isn't a software issue (and instead is a lack of knowledge on the user's part) I don't care for how small the print is on the stickers we print to put on our inventory.

Pros

We love the accessibility of this software. We use it at our shop, at home, when we take our products out on the road, and everyone that sells with us can use it from their homes too. This software is the most important part of running my small business!

Cons

When they recently redid the interface we lost a couple (menial) features that I used often like sorting the consignors from oldest to newest or from payout large to small within the software. We can totally function without these things, but have missed it a little since the update.

Alternatives Considered

Square Point of Sale

Reasons for Switching to Ricochet

We chose Ricochet because vendors would be able to access their accounts from home which saves my staff and I a lot of time counting things and sending emails/making phone calls. We have also been really happy with the credit card processor they hooked us up with (Gravity) the fees so far have been less than using Square.

Pros

Ability to Organize Consignment Items.
Multiple updates
Sleek design

Cons

Some of the data analytics are lacking
-Sales by product are only for store inventory. (i would like to be able to search consignment items as well)

Clickable links are missing in some menus but available in others. (i.e clicking sale # to generate a receipt)

There are a few other small hiccups like this that seem hard for the developers to change so they end up waiting for other users to make a request.

In an update old items that had been sold as expired now show up on batched consignor payouts. While this is honest it is slightly off-putting to a consignor to see this. I think it would be better to just leave 0% items off of a payout. (I can manually take these off a payout but it is time-consuming)

Sometimes features I enjoyed in an old version were dropped in an update

I would like to see sales by hour of past days.

Sometimes glitchy (could be our computer)

Alternatives Considered

ConsignPro

Reasons for Switching to Ricochet

We knew Ricochet was a newer company so we were aware of the fact that we would be able to ask for changes and potentially benefit from them. Customer service was also a big consideration.

Pros

This functional software is easy to learn and easy to use with a quite complete Help section. There is a lot of capability built into the software which allows for many categories ans stores. The consignment versus store inventory is a nice bonus.

Cons

Being able to send sales reports to Quickbooks is non-existent. Being able to sort on Consignment inventory versus Store Inventory is also lacking. It would also be very helpful to be able to run a report on the top-selling consigners weekly and monthly, as well as the top customers daily and weekly.

Pros

The software is easy to handle and probably the easiest also.

Cons

There's a few small things like not being able to put 1 item description with multiple sizes from different consignors. Wish we could do the same thing like Shopify has with Instagram where you can tap on the item on your feed and it'll take you straight to our website.

Pros

It meets our needs. I like most of the features and I think it could be used for a wide array of shops

Cons

Nothing is perfect, I think there are little tweeks I would recommend on a weekly basis. That said most of the works arounds are sufficient. Currently, with it being the end of the year I wish I could delve deeper into analytics with the software.
Another would be the POS interface with CC processor, figure that shit out already!

Pros

I love that the developer is a consignment shop owner himself. This way he understands my goals, struggles and wants to genuinely help me set up a system to succeed.

Cons

I don’t need like the waiting period for the IOS APP as this forces me to use a desktop rather than. My IPad... yet I am willing to wait .

Alternatives Considered

ConsignPro, ConsignCloud and Liberty Consignment

Reasons for Choosing Ricochet

I needed to save time and money in hours of wages paid and struggled with this for four years.

Reasons for Switching to Ricochet

The help was personal and quick and relative to my needed solutions in my small business.

Pros

I’ve personally recommended this software to many fellow small business owners! I should note that I did a TON of research on available software out there. First, the customer service is excellent. This company truly wants to ensure its users have the best experience possible. In an age of “robot support”, quickly accessing a real (and very kind) representative is just amazing! My favorite part of this software is how customizable it is to fit your personal needs. As a home decor consignment shop, I find myself making many different categories and descriptors to place my items into. The interface is clean and so easy to use. I can quickly enter into a consignor’s account, make edits, and search inventory. Another key factor is being able to organize by price, date, stock status, and others. Plus, my consignors absolutely love being able to easily log in to see their account, watch as items sell, and always know how much money is currently owe do to them. Consignor payouts and P.O.S. operate so logically- you willing love it! Multiple reports (over any length of time you choose) make it so easy to Keep record s and are a god-send for state, federal, and sales tax. I cannot imagine running my business without this product! Try it for free and I bet you won’t want to give it up. Ricochet is the best!

Cons

Honestly, my only complaint has been not being able to print tags from an iPad, which is something it looks like the company is planning on implementing this year!

Pros

24/7 access to all the accounts
easy setup
multi vendor friendly
easy to navigate
excellent technical support

Cons

the colors display. but not a deal breaker.

Alternatives Considered

N41

Reasons for Choosing Ricochet

didnt have 24/7 access to accounts I had to remember to the end of business to do an end of the day.(close sales for the day) and ricochet automatically does it for us.

Reasons for Switching to Ricochet

yes

Pros

Our organization looked long and hard for the right program for our busy Arts Gallery. The Ricochet program has all the functions we need plus it is a very intuitive program to learn. We have several seniors that work here and everyone found the program easy to adapt to.
The customer service at Ricochet is the best I've ever experienced. Not only are the staff knowledgeable, but they are also warm and friendly and personal. It's a great program and a great company. I am delighted that we switched to Ricochet.

Cons

I honestly have had no problems at all. The program fits all our needs.

Pros

Ease of use for me and for my handmade artist vendors, great reports as an owner that are easy to look at at a glance and keep me on the right track, and the vendors love being able to see in real time what items of theirs are left and what's sold, helps take some of that stress of extra communication off of me.

Cons

There's a couple things that went away with the update that I liked being able to do that can't do anymore, or are done differently but really it's a small thing compared the amount of help this program offers.

Pros

This software is so user-friendly! Very easy to maneuver the dashboard and the customer service every time I had a question was out of this world!

Cons

Theres not much I did not like! It was all great

Alternatives Considered

ConsignPro

Reasons for Switching to Ricochet

User friendly

Pros

Ricochet was instrumental in helping us get our business off the ground. The personal attention and comprehensive software helped us reach out to vendors and assist customers with confidence. Ricochet is invaluable for accounting purposes and we’ve also used it to track past sales and make future plans.

Cons

The frequent upgrades to the system have sometimes been tricky for our consignors to use.

Pros

The software allows us to manage our customers and suppliers effectively. What amazes us the most is the personal touch and responsiveness of their support team. No matter the time of day there team is available to help!

Cons

Additional sales reporting tools similar to a business intelligence package would be helpful. The data is there just being able to manipulate easily would be amazing!

Pros

I like the ease of use and the simplicity. The customer support is also good.

Cons

We use this software for consignment clothing and the new product card isn't as user friendly as i'd like.

You can't tab to the price window and it's easy to delete the consignor in which case you have re-instate their name/account.
Also the notes window sometimes take 2 tries before it will save.

Pros

I love the accessibility of the software, all of the breakdowns of our daily sales and the ease of use. Everything is so well tracked it makes taking a quick look at how my days, months and years are going smooth and effective.

Cons

I really dont have any qualms about the soft wear at this point.

Pros

This software is very easy to use for consignment items which is why we chose it. Reporting for consignor is really good

Cons

Wish there was more reports available regarding inventory

Pros

I love the fact that it has a backdoor to have the consignee's check their inventory and that it is so easy come tax time that I can click a report and it is as easy as that.

Cons

The biggest Con for us was the webstore shipping, it just didn't work for our business. We ship way to many small items.

Pros

The face we can enter inventory from home or anywhere we are is amazing. This may open up many possibilities for our small business.

Cons

I hate change. This software is a little more advanced than my computer skill when you are talking about set up and I was hoping there were going to be more customization allowed for users.

Pros

Perfect functionality for consignment and vendor base shops.

Cons

Would like to be able to delete things rather than just archive.

Pros

It's easy to assign sales to vendors and consignors, apply discounts, create reports. Vendors can see their sales instantly.

Cons

It doesn't permit tracking of rent, unless it is deducted from sales. Some reports are hard to follow. It only interfaces with one credit card service company.

Pros

It is very easy to use. Excited to start selling online through Ricochet.

Cons

Since the update, you aren't able to put in consigned inventory on the products screen. You have to go into the consignor's account and add inventory that solely belongs to that one consignor. It is inconvenient when we are putting in multiple inventory from multiple consignors.

Pros

Very easy to use. I like the fact if I wanted to do consignment s I can with this Softwear.

Cons

The steps it take to do a sale. It should take
Know more than three steps.