User Reviews Overview

About Sage Intacct

Sage Intacct is a provider of cloud-based financial management and accounting software. Sage Intacct's software solution is suitable for small to midsize accounting firms and can provide financial reporting and operational...

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Feature ratings

Value for Money
4.0
Features
4.1
Ease of Use
4.1
Customer Support
4.0

Browse Sage Intacct Reviews

361 of 361 reviews
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Helene
  • Industry: Public Relations & Communications
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 28/4/2022

Sage Intacct has allowed us to automate the entire scholarship process

The grant application process is much faster and more efficient thanks to Sage Intacct. There are many activities that we can now perform automatically that we previously had to do on paper, saving us not only time but also resources.

Pros

I love it because I can access the system not only from the computer, but also because it has a very complete mobile version. The pre-qualified applicants function saves us a lot of time, because the system automatically eliminates applications that do not meet the scholarship requirements. It has the option to export PDF and Excel files to share with administrators and collaborators. All schools, companies and entities that grant scholarships, I recommend this software, because it helps a lot to improve the whole system, taking it to the automatic and online form, incorporating all the information from a single system, improving the search of data from the participants and the whole system itself.

Cons

Its learning curve is a bit high, however, everything learned so far has been very useful. The software is not very intuitive, which further complicates the ability to fully automate grants quickly. Sometimes the system is cumbersome and you have to wait a period of time for it to restart.

Verified Reviewer
  • Industry: Religious Institutions
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 24/9/2019

Great Accounting System, but with some limitations

We are definitely saving time with Intacct. It is so much smoother and quicker to use. The internet based software is so easy to use compared to a program.

Pros

I like how users cannot force things to work like in QuickBooks. If the rec doesn't balance, they have to figure it out. Also, there's more reporting dimensions and a rigid chart of accounts so the users cannot create their own accounts.

Cons

The reporting needs a lot of work. There are so many dimensions that exist in this software that you cannot run a report on. There also seems to be a fair amount of glitches and errors.

Response from Sage

Hello! Thank you for taking timeout to write your review. We greatly appreciate your feedback and welcome your insights. Please feel free to reach out to me if you'd like to talk about your experience and areas for improvement in the product.
Regards,
Andrew Sevillia
[email protected]

Replied 30/9/2019
Tina
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/2/2023

Sage is a good investment with options

It has been great. It allows for many ways to present financials.

Pros

Different options and show data in many ways

Cons

The need to set up basic montly time frames and those don't just happen

Top Sage Intacct Alternatives

QuickBooks Desktop Pro

Wave Accounting

MIP Fund Accounting

Emilee
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
N/A

3
Reviewed on 28/5/2021

Sage Intacct

I think that Sage Intacct is a decent accounting software to use for daily accounting activity. However, there is more affordable accounting software available.

Pros

While working in the cannabis industry, this was one of the only accounting software companies who were willing to work with us to set up an accurate and efficient accounting system.

Cons

We had issues correcting errors after the initial setup. For example, a coworker misspelled the class code "cannabis" and the implementation team told us it would take several thousand dollars to fix.

Carly
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 28/11/2022

Great for multiple entities

This was a huge time saver.

Pros

This was great for managing the books of 18 separate entities. The ability to easily switch between companies and also create inter-company transactions (owed to/from, for example) was a HUGE time saver.

Cons

The way our company used/paid and allocated credit card charges we were not able to use the credit card part of the software.

Alternatives Considered

NetSuite

Reasons for Choosing Sage Intacct

QuickBooks was not able to efficiently handle our growing companies any longer

Reasons for Switching to Sage Intacct

Sage Intacct checked off all the boxes of needs and wants that we created
Grace
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
2

2
Reviewed on 12/10/2021

Did not like this Sage product

Extremely pricey with a lot of promises made from their sales people but not a lot more function than Wave, Quickbooks Online or Xero.

Pros

What originally attracted us to this platform was the ability to do cloud accounting so everything was not centralized to one desktop application. We also liked how this platform could invoice AND process payments as that makes bank reconciliations a lot cleaner.

Cons

There was not a lot of instruction given around how to do certain tasks and we were not able to fully utilize this platform to the ability the salesperson pitched. This was mainly just used for financial report, AP and AR but we were told it had cash management and forecasting capabilities which we were never trained to use.

Alternatives Considered

QuickBooks Online Advanced and Xero

Reasons for Choosing Sage Intacct

We were scaling and needed more functionality.

Switched From

Wave Accounting

Reasons for Switching to Sage Intacct

Sales provided a few months free and minimal commitment.
Yonatan
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 1/8/2021

"Incredible Bookkeeping Framework, yet for certain limits"

We are certainly saving time with Intacct. It is such a lot of smoother and speedier to utilize. The web based programming is so natural to utilize contrasted with a program.

Pros

I like how clients can't compel things to function like in QuickBooks. In the event that the rec doesn't adjust, they need to sort it out. Likewise, there's additional revealing measurements and an unbending diagram of records so the clients can't make their own records.

Cons

The announcing needs a ton of work. There are such countless measurements that exist in this product that you can't run a report on. There likewise is by all accounts a decent lot of glitches and mistakes.

Eric
  • Industry: Insurance
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 12/10/2018

Sage Intacct Personal obervation

On our case, we focus on developing core business side then integrate with Intacct via web-service, and this have been successfully, because all side of reporting, financials, UPR, etc, is managed by Sage Intacct.

Pros

1. Sage Intacct allows access anytime and anywhere (home, office, coffee shop)
2. Sage Intacct has login are very secured with different levels.
3. Sage Intacct provide financial information on detailed level by using dimensions which allows decision makers to relay on realistic information.
4. Sage Intacct is easy to use, it doesn't requires advances financial training.

Cons

1. Extracting volume data in most of time is an issue, especially Journals.

Response from Sage

Hello Eric,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you are having a positive experience using Sage Intacct. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 26/11/2018
Hollie
  • Industry: Accounting
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/2/2023

Don’t Walk… RUN! Intacct is top tier

My overall experience has been exceptional. Customer support is always available, its easy to use & is superior to previous systems I have used.

Pros

I liked that it improved our AP processes & procedures

Cons

Nothing at all — learning how to use was easy

Sherissa
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 5/3/2023

Sage intact is great!

Overall, my experience with sage has been amazing.

Pros

Very easy to use program that makes inventory management much more stress free.

Cons

A little bit pricey, but well worth the cost.

Nour
  • Industry: Construction
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/3/2022

Accurately compiling financial data and keeping tabs on expenditures

Sage Intacct helps us streamline financial reporting and accurately track spending. Sage Intacct's great level of transparency has saved us money.

Pros

Sage Intacct is great for both simple and complex accounting jobs. Accounts receivable, payment, inventory, and payroll management. I like how they are evolving and trying to make things easier for their users. Invoice automation and vendor payments thrill me. The tabs are clean and allow you to run various reports. I enjoy the data exporting options. Payments can be made directly from Sage Intacct using a variety of payment gateways. It automates my workflow by scheduling payments based on priorities and automatically computing sales taxes when tax is applied to my invoices. The best feature of this application is that it is cloud-based and used as software as a service. This tool may conduct reports between receivables and payables. It also has a cloud connection, which saves us from printing and saving unnecessary data.

Cons

Sage Intacct may not operate automatically to pay dues that you have planned at a given date, requiring you to re-work in traditional ways, which I find difficult at times. The numerous regions of payment summaries can be confusing, especially when you have to add extra deposit information afterward.

Amanda
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 20/11/2018

Best Saas Accounting solution

Sage Intacct is a great company to work with. Their software solution is great and easy to use. If your looking to change from an outdated solution, this should make the transition easier.

Pros

The software is great. It is super easy to use and almost impossible to break. It can be used for more than your monthly accounting. We use it to track our valuation process. It is easy to track everything in the software and perform your monthly accounting tasks. You can track t&e, ap, ar, fixed assets, and do your cash management in this solution. There are many other features that make it a best in class solution

Cons

The software itself is great. There are certain things we would like to be able to track in the software, like irr, but we also don't expect one software to do anything. There may sometimes be a lag in support getting back to you when you have issues, but nothing that is too extreme

Response from Sage

Hello Amanda,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find Sage Intacct easy to use when you are tracking t&e, ap, ar, fixed assets, and cash management. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 26/11/2018
Toni
  • Industry: Financial Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 8/5/2018

Customer support was great from the start and the program is flexible in regards to creating...

The software allowed ability to perform accounts payable to issue cheques and to produce financial statements quickly. The 12 month report is very useful to pick up changes to values in account. The budgeting aspect is also useful for variance analysis.

Pros

I like the ability to create the financial reports and also the Dashboard reports. The payables area is easy to perform functions and the year-end close is very simple.

Cons

This program is mainly written for the US market and is not able to create an EFT file (Canadian) that can be uploaded to the bank and create journal entries simultaneously. That would benefit us to make payments that are not by cheque. The "cash" payment types are good because an e-mail can be sent: however still requires for us to do a separate EFT payment on the bank.

Response from Sage

Hello Toni,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that have had a good experience with customer support and have been able to take advantage of Sage Intacct's flexibility. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 29/11/2018
Verified Reviewer
  • Industry: Investment Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2018

I am a true fan of Intacct and love how much customization it allows.

We have been able to set up recurring transaction to automate similar monthly/quarterly transactions, allowing us to fully operate with less human capital, and less human errors. We've been able to increase our reporting internally with many many many custom reports to suite the needs of various stakeholders. We can see investor summaries across the entire enterprise with the multi-entity structure. We utilize upload templates often to allow us ease of entry - for example, we do monthly uploads of income allocations across every entity in one root level entry done by exporting a custom report, using excel to seamlessly do an index match and hlookup to complete the upload template, then upload! It's simple, fast, and accurate.

Pros

I love the Custom Reporting capabilities through dimension use... looking at the GL as a database structure makes the software very versatile and easy to use. The output potential is outstanding!

Cons

Cost. It's a great product, but I really wish there was a light version for our company, and for other smaller companies starting up. There is a strong market for a light version. That way the company could grow into the full version.

Jodie
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 8/5/2018

The experience has been great. Very flexible and customizable software.

Pros

The flexibility of the software has to be its greatest strength. Reports, workflows, field names, etc are just a few of the customizable items in Intacct. But Platform Services allows for the development of entire applications within Intacct to support your business processes down to the most granular detail.

Cons

The reporting, platform services, and general ledger modules (the modules that our company use the most) don't seem to get very much attention in the past few years in terms of further development in the quarterly update to the software. They are very useful as they currently exist but have some long-standing limitations that don't seem to be on anyone's radar.

Response from Sage

Hello Jodie,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that are taking Advantage of Sage Intacct's flexibility. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 29/11/2018
Brandy
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/5/2018

I have been sold on Intacct for 7 years could not ask for better.

Pros

The system is User Intuitive, training new hires on the system is a 30 minute walk through, then onto process training. Speeds up everything, have as much or as little control setup. Flex to add custom anything to make the system work for you without damaging upgrade comparability. I truly love Intacct.

Cons

The only cons I can think of is little things like not being able to unapply a CM like you can a payment. It would be great to have the ability to create product types and your price book at the same time.

Response from Sage

Hello Brandy,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find Sage Intacct easy to use and that you're being able to save time. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 30/11/2018
Velma
  • Industry: Nonprofit Organisation Management
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
3

4
Reviewed on 7/5/2018

I love this product. The customer support is not as efficient and responsive as the product.

Ease of use, accuracy and best of all efficient integration with other systems of my business.

Pros

I like the integration of the sub-modules and that we can share data efficiently between the various platforms we use without corrupting data integrity.

Cons

The report writer. The system is simply not intuitive unless you use regularly. While some aspects do make reasonable sense once you get back into it, it feels like the system should be more intuitive or perhaps have a working report wizard.

Response from Sage

Hello Velma,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you're taking advantage of Sage Intacct's integrations. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 30/11/2018
David
  • Industry: Information Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/5/2018

Intacct has revolutionized our accounting processes and is a giving us a gold mine of...

See my review.

Pros

Ease of use. Intuitive interface. Integration with multiple Intacct Marketplace Partners. Consolidation functionality (check the box and hit consolidate and it produces reliable consistent results. Scorecards and dashboards provide a wealth of current information on the health of our business in as real time a setting as we can make it. Future roll outs promise integrated AI functionality that will be a game changer. Scalability that meets the needs of our rapidly changing business is great.

Cons

As you can tell, I am a fan of Intacct and don't have too many suggestions for improvement. It makes our life easier, more efficient and productive, and gives us the information we need.

Kimberly
  • Industry: Nonprofit Organisation Management
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 8/10/2018

Easy to use

We have been able to streamline and sync the accounting records and processes of several sister organizations to since we began to use Sage Intacct. This has enabled comparison of financial records, effective communication within the accounting software and consistency among several organizations.

Pros

The layout and organization of the software is easy to use.

Cons

Custom reports take a long time to build. It takes a while to get all the Account Groups set up.

Response from Sage

Hello Kimberly,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you are finding Sage Intacct easy to use and that you've been able to streamline processes. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 29/11/2018
Bruno
  • Industry: Mechanical or Industrial Engineering
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/4/2021

Sage software - an intuitive management solution

Sage Intacct helps my company to grow, so I am very glad to use this software.

Pros

Sage really helps my business to grow! The features are very easy and intuitive. Inventory management is amazing for companies that really need high inventory management, so is possible to track products and know where they are in real time.

Cons

The only cons that can be spotted are the price of the plans. It could be a nice idea to reduce the prices for new companies or small-one, so more people can afford these amazing solutions.

Jessica
  • Industry: Accounting
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 23/4/2019

Fast and Easy

Pros

Intacct is very easy to use and really fast as well. You can create and run reports that drill down to GL and subledger data with ease. Compared to other ERP systems I have used, I like Intacct the best. It also has a very open architecture making systems integrations very smooth.

Cons

Tickets logged with customer support often take weeks to months to resolve.

Response from Sage

Thanks for your review, Jessica! I'm happy to hear that you're benefiting from the reporting within Sage Intacct! As for any outstanding support tickets, or other questions you may have, feel free to reach out to Sameera at [email protected] with any questions or concerns. Thanks again!

Replied 25/4/2019
Verified Reviewer
  • Industry: Computer Software
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 4/5/2018

Easy to use product.

core accounting features.

Pros

UI is easy to use and new users pick up the core functionality quickly. Basic navigation is intuitive and easy to get started.

Cons

Intacct seems to be in a state of change and processes are breaking down. Things that used to be resolved quickly are taking longer to get resolved. Example: We were without an account manager for a couple of months after our AM left Intacct. We had requested some consulting services to implement two modules and the SOWs went months without being prepared.

Reports are built as if we would be printing them. I just want to get raw data, not formatted reports and graphs.

Madeline
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
2

4
Reviewed on 6/10/2021

2 Month User of Sage Intacct

Pros

I enjoy the Order entry module and the Transaction Definitions we set up. It makes this module dummy proof.

Cons

Some of the modules seem like they should talk to the others better. For example, in QuickBooks if you Create a Credit Memo on a Customer, the system will prompt you to Retain the credit, Apply towards an Open Invoice or Refund the Customer. If Refund the Customer is selected, it makes the entries for you an will automatically have the check that you are issuing to the Customer pop up on the screen. In Sage, you must manually switch between the modules. I wish the email integrated with Outlook. I find it not helpful having the functionality of emailing reports if you must manually type in the persons email each time.

Melissa
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 5/5/2018

Intacct has met all our needs and allowed us to reduce the time needed to close our books each...

Pros

The user friendliness makes it easy to train staff, the import feature saves us time when entering data and the ability to budget and expense to different dimensions.

Cons

I wish the reporting was a little more flexible and I am patiently waiting for the new reporting to be released.

Response from Sage

Hello Melissa,
Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you find Sage Intacct easy to use and that you're saving time during month end close. Please feel free to reach out to me if there is anything I can do to help!
Sincerely,
Andrew Sevillia
Sr. Manager, Customer Marketing
Sage Intacct

Replied 30/11/2018
Oscar
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/11/2022

Super incredible financial management tool.

Sage intacct is a user friendly platform that provide a wide range of options for reporting and analysis. It has an intuitive dashboard that widely offer detailed overview of its functionality enabling 8ts user make quick decisions based on their operations.

Pros

It is really quick and simple to setup, implement and begin. Navigating through the screens is easy since it can be tailored to specific financial transaction.Handles different currencies. . it price is friendly and affordable.

Cons

There has been a position business growth, whereby we have saved much time due to streamlined processes in our organization . Otherwise i have no idea on any dislike to note down at the moment. Its a platform that works perfectly.

361 reviews