Shopmonkey Reviews

4.7
Overall rating
Reviews

4.7
Overall rating
Reviews
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User Reviews Overview

About Shopmonkey

Shopmonkey is a cloud-based software platform engineered to manage various operational facets of auto repair businesses. The system is architected to automate and integrate workflows for businesses ranging from small-scale...

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Feature ratings

Value for Money
4.6
Features
4.5
Ease of Use
4.7
Customer Support
4.7

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Micah
Micah
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 10/1/2020

Fantastic software!

Pros

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Cons

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Brian
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 15/6/2023

excellent value with its user features, data, and platform

I interviewed them and all their competitors thoroughly. The Shopmonkey sales and support are top tier and I was more demanding in my questions from my prior background as a CIO over data warehouses, analytical software, and data model designs. The SM team put my fears at ease and I was confident they had been through enough years of development to have the bugs out, but were clearly in the modern age of cloud data management and are eager to keep improving. Their other competitors were either milking an outdated system or running with errors on a newer platform.

Pros

It is a dream come true especially from where we were before. They have really thought out and launched enough versions by now to have covered the many features that now make my business digital and 'one version of the truth' for accountability and data management. We look professional to our customers and communicate very clearly internally now. Broad range of Automotive Shop topics are covered with this 1 license.

Cons

#1 issue is whenever some feature is not working as you hope or an improvement to a feature is requested from chat support, they put it back on you to throw it in a future product upgrade ideas pool 100% of the time even if it's behaving today as a feature defect. They should take every issue in Chat Support as an opportunity to improve and deliver it internally with a ticket number. #2 issue is their data model doesn't have a logical concept for Department. They have store location and they have Category and of the two, we split our ticket line items with Category. There is only 1 report on the whole list of canned reports I can run that splits data by Department aka Category. It would be my dream for each department manager to have a dashboard of daily reports and charts to review. It's not even appropriate to show them data from other areas of the business much less make them filter through data they don't influence. I also found it highly inappropriate from an HR perspective to list employee salaries in the User set up screen. Yes, it allows for valuable profitability reports, but salary should be granted to 1 super admin perhaps or hidden with a password to view. #3 issue is really the apps are not that great, buggy and limiting. We eventually just had Techs log into the website from a mobile phone and we gave older employees big tablets. There also should be a native language button given the Hispanics employed in this industry, but we use google translate for now

Alternatives Considered

AutoLeap

Reasons for Switching to Shopmonkey

sales support upfront, promotional offers and demos, multi-platform compatible, easy to deploy
brayden
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
5

3
Reviewed on 8/1/2021

Why i switched to Shop-Ware

It was great to start out with, but for the price and the features usable its not work it. Shop-ware is way better built out for just a little bit more. No feature talks with the entire software so you find yourself repeating the same thing on multiple pages to keep information the same across the platform.

Pros

its pretty and almost there. It looks better than it is. The customer support is great and very responsive. It got us out of Mitchell 1. Its hard to write Pros because everything I like about SM has a flaw that pushed us away from it.

Cons

* YOUR INFORMATION WILL NOT TRANSFER TO OTHER MANAGEMENT SOFTWARES!*
Id like to see feature role out that are complete and note just 50% there. Every new feature i see are half baked. Nothing talks to each other in the software. Its pretty, but not functional for anyone looking to improve workflow; every step requires 6 more steps to ensure everything is working together as it should, but that usually requires alot of cut and paste and work arounds. In particular the new tech view is awful! As an admit i cant complete things, see progress without diving into the tech view. Why this was a priority over a service manager being able to see a snapshop view in the workflow of how far along a job is baffles me. Its like the staff here has never worked in a shop before or managed one. The priority needs to switch to management and workflow speed. SM makes things take so long because it has to done several times so that information is congruent throughout the software.

Alternatives Considered

Shop-Ware

Reasons for Choosing Shopmonkey

Mitchel is outdated and overpriced

Switched From

Manager SE

Reasons for Switching to Shopmonkey

Because at face value it looked like it had all the features it claims. But after using it, it truly does not, at least not yet.

Response from Shopmonkey

Thank you for your feedback, we strive to provide the best software solution possible and your feedback helps get us closer to that goal. That said, we never keep our customer's data captive. All of your customer and shop data is exportable, and if you have an active subscription, we're happy to help with this as needed. We have also taken large steps to provide a more efficient workflow, fewer clicks to complete operations, and we've put a strong focus on improving the tech and admin views. We've recently released Shopmonkey for Techs mobile app that's designed for the day-to-day technician operations with a to-do list to track progress on the job.
We actually do have a number of employees that either own or ran a shop, and we make customer visits a priority to ensure our roadmap is inline with your operational needs.

We've taken every piece of your feedback to heart and have addressed with our product team. We're sad to see you go, but we wish you nothing but the best!

Replied 25/5/2021

Top Shopmonkey Alternatives

MOUSTAFA
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/7/2021

M-TECH PERFORMANCE

Shopmonkey has been there for me since day one always Improving and always there to help or listen def. a top tier automotive Point of Sales repair order customer retention program!

Pros

I LOVE EVERYTHING ABOUT THIS SOFTWARE.
It really keeps all the repair orders in order and my techs and service advisor all on the same page. As well as the customer easily being update through the software

Cons

My wife doesn’t like when i use it at home !
And they need more labor times for European vehicles Mercedes specifically but the fact they even offer labor times is a plus so really not a con

Alternatives Considered

AutoVitals

Reasons for Choosing Shopmonkey

Needed a change all data does not even do a fraction of what Shopmonkey does

Reasons for Switching to Shopmonkey

Better customer communication and the 30 day free trial sells it self
Adrian
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 18/6/2021

Outstanding product and the best support team!

Really very good! The onboarding and support team is exceptional and they really listen to what you have to say and do everything they can to get you back on track after any issues.

Pros

This software is the foundation that allows my business to operate. Highlights for me (running a custom van conversion shop):

- Being able to speak to customers in a threaded message system with email and SMS - so good. Allows you to quickly pull up a conversation thread when the customer calls or drops in, and in an instant refreshes your memory on what you last talked about. Essential when you have many leads, and a complicated product or service where it is not straight forward and there is a lot of communication needed with the customer

- The 'board' view in the workflow tab. Another great feature where you can progress customer projects from left to right in a Kanban style. Instantly see what where projects are at and triage/prioritize.

- Tech time clocks. Self explanatory, but a life saver and yet 3rd party app eliminated! Techs can just clock in and clock out and it gives me as the owner, total granular detail on what projects took a long time, and where improvements need to be made

- Integration with Quickbooks. As as long time small business owner, I have always loved using Quickbooks, so when I found out that Shopmonkey integrates (really well) will Quickbooks, I was very pleased. All of the front end dealings with customers can happen in SM, and then when they are all paid, it auto updates and ties everything back to QBO. Amazing!

Can't recommend this product enough.

Cons

The inventory management and ease of sending out POs to vendors needs some improvement. The basics are there, but some additional functionality would be good.

Jason
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
1
Customer Support
1

2
Reviewed on 27/8/2024

STILL DEVELOPING DO NOT WORK WITH THEM

I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear.

Pros

You can create an invoice like any other app.

Cons

EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use.

Randy
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/5/2021

Streamline shop workflow

Shopmonkey has saved me an average of 3-4 hours a week between streamlining my customer's sign in through use of the work request form which instantly opens up an estimate for my customer's with all of their information which I simply update in the work flow. It has also saved my estimate making time to literally a quarter of the time I used to take. It gathers all of the pricing from all of my parts providers in one single page that I didn't even know about, it brings the parts that I choose into shopmonkey and instantly applies the pricing matrix that I was using by hand to every single part. And my favorite part is that it helps us get our labor guide pricing at an instant. Estimates that used to take me about 4 hours to have to my customer are now ready in less than 5 minutes. It's a tool that has simply reduced my time at the computer so that I can focus on the cars and communicate with my customers.

Pros

Perfectly integrates all of the things I use into one. From parts procurement, to labor estimates to easily attaching a customer to a car with its unique identification.

Cons

My only con for this software would be the price per user cost, but the experience far outweighs this con.

Ryan
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 13/4/2021

Ryan's Shopmonkey revie

Pros

The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!

Cons

Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.

Joe
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/11/2020

Gret Value, Awesome Tech Support!

I'm super satisfied and I recommend this software in lots of the auto technician forums that I'm a part of.

Pros

It's just really set upwell to run an automotive shop. It's easy to change the parts markup for special customers, (special in a god way or a bad way). The discount feature is great. the ability to find things by whatever you can remember about the job, customer, or vehicle is great. The layout of the program is very straightforward and you can teach someone to be an expert in the program in two repair orders. If they have a question and i am busy they can just click the help button and either watch a video or ask the super friendly and helpful people in tech support.
The tech support team goes above and beyond to help you. even climbing onto the RO and working with you. Honestly I've had to use tech support a few times and that's the best support I've had on any product. the software is constantly getting improved also. I really do 99% of the Ro's with no tech support because the software is so easy to use and it really speeds up my ability to get my work done quickly and get back into the shop.
My customers absolutely love it. The estimate procedures are great. I feel more covered because the customers approve the job and send me the authorizations. Many of them go ahead and pay for the job when they get the estimate. (You can turn that feature off also.) I like it so I leave it on. the rates that I'm charged for the customer to pay online is very close to the rate that I would pay if they were in the office.

Cons

Really not a lot to dislike with ShopMonkey.

Alternatives Considered

Mitchell RepairCenter and Shopware

Reasons for Switching to Shopmonkey

Price, ease of use, functionality, TECH SUPPORT!!
Verified Reviewer
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/3/2024

Boosting Efficiency

Great experience, saves time and money! Faster Payments: Electronic invoicing allows clients to pay you quicker, improving your cash flow.

Pros

Professionalism: You can create polished, branded estimates and invoices that impress clients.

Cons

I wish that we had access to see how much labor to charge for a specific job

Lisa
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 19/8/2019

Shopmonkey - Glad we switched! No regrets!

Great product...and it just keeps getting better.
Our invoices are more detailed (and accurate).
Our employees and shop manager can see the amount of time they have logged into a particular activity within a job (they couldn't do this before).
The ease of communication (and the tracking of those conversations) with our customers is also very nice.
Love the quick response time from Shopmonkey staff and their willingness to listen to suggestions.

Pros

Everything is better than what we were using before but the feature we like best is the ability to clock into and track time on individual activities within a bigger job.

I also like that it's still a work in process and that the staff at Shopmonkey is interested in the ideas of it's users. They are very fast in responding to an issue.

Cons

We are more of a restoration shop than a repair shop - so our jobs are often bigger jobs that require periodic billing to the customer. We have created some work arounds to make this work for our company but there really isn't an ideal "out of the box" solution with this software. Note: Our work arounds are still better than what we were using previously...

Alternatives Considered

QuickBooks Time

Reasons for Switching to Shopmonkey

We chose Shopmonkey because it was developed for our specific industry and understood our needs better. Glad we did!
Ellen
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 10/1/2020

Shop Monkey is USER Friendly~

We have had a GREAT overall experience! We were so nervous taking the leap because we have depended on our current program for ten years. So far we are not disappointed
The customer service is OUTSTANDING! Within minutes I have an answer no matter how many questions I have a day!

Pros

We really liked how easy it was to navigate through the system, its really hard to mess anything up because there is so much availability to do things the way you feel comfortable with!

Cons

Just that there is not as much for Tractor and Trailer Repair as that as what we do, we took a leap doing it but has fit us just fine!

Alternatives Considered

Fullbay

Reasons for Choosing Shopmonkey

Just wanted something fresh, user friednly

Switched From

Manager SE

Reasons for Switching to Shopmonkey

Although there are similarities, there was a lot with Full Bay that would not be utilized, we have an older generation here that just would be very frustrated so we wanted to make this jump smooth
David
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 6/6/2023

Shopmonkey review

The system being cloud based is very nice.Shopmonkey is a decent system.

Pros

Easy to use. The final invoice looks professional.

Cons

When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better.

Alternatives Considered

Tekmetric

Reasons for Switching to Shopmonkey

The look of the final invoice.The ease of billing parts out.
Daniel
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 9/2/2022

Satisfied Customer

Stellar!! It's a 100% vital part of every day at my shop!

Pros

Work order management is stellar, and customer support is second to none! I recently needed a specific wiring diagram that wasn't immediately available and [SENSITIVE CONTENT] from customer support helped me quickly and got me the info I needed in a timely fashion, and was friendly and helpful throughout the process.

Cons

Motor integrated diagrams and lookups isn't as comprehensive as I'd like. Not ShopMonkey's fault but if I have to pick something I like least.

Alternatives Considered

AutoLeap

Reasons for Switching to Shopmonkey

Responsiveness from customer support and sales team.
Chris
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 24/9/2019

Excellent software for automotive related businesses!

With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry.

The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.

Pros

This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.

Cons

If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly.

There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.

Michelle
  • Industry: Shipbuilding
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 13/6/2023

Pro System for a Small Shop

I don't even know how we would manage our shop without this tool. Before Shopmonkey, we were using printed sheets and clipboards to track and manage our boat dropoffs and current projects. There was no central calendar to reference, there was no sending customers work orders or invoices by text and email. There was no tracking vehicle service history and assigning work to the team. Everything had to be processed manually which was messy and exhausting. This one tool has changed everything for our shop and our customers love the neat, tidy interface too because of how easy it makes communication. The price is almost nothing compared to the functionality that we get. We love this product and tell people who visit our shop about it all the time!

Pros

The biggest win for us in using Shopmonkey is that it allows us to seamless manage our customer service, work order management, and customer billing through an easy to use interface. We use it for everything from scheduling drop offs and requesting work authorization to tracking customer communications, history, and billing. The fact that it interfaces so well with Quickbooks is a huge benefit to keeping our operations running smoothly and clearly.

Cons

The labor rates and inventory management features are ok but are a little challenging to work with at times. Fortunately, we don't use these features very extensively and I'm sure that, if we did, the customer support team would help us get these up and running better. They are just not super important for how we perform our work as well as preferring Quickbooks for inventory management.

Sean
  • Industry: Automotive
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 11/8/2020

Great product with top notch customer support

As a Service Advisor for 17 years in the dealership world I worked with all of the major dealer management software and a couple of the smaller ones too. There is no perfect solution for every business but the Shopmonkey team does an excellent job of providing a lot of the features present in the major DMS at a fraction of the cost. Anything in my review I marked at 4 stars is because currently I feel it could be improved upon. With Shopmonkey I feel like they will continue to improve their software and have seen evidence of that in the time I've used it.

If you were just to use Shopmonkey for scheduling and customer contact I feel it is worth the money. That is the original reason we started using it and then we began using it for tracking technician efficiency and other reports.

As I said in the title the customer support is excellent and when you ask a question of them they do a great job of showing they are interested and that you are not just contacting a random call center.

Pros

The messaging features are very good and pretty easy to use. The amount of time saved in the day having the ability to text and email customers directly through the system instead of playing phone tag is impossible to put a price tag on. Scheduling is easy to use and functional as well. We don't use it for actual invoicing but use the system for time tracking and efficiency reports for my technicians and it is good for that role. I've looked at the invoicing side and it looks well integrated.

It is also fairly easy to train people that are not super computer savvy on this system which boosts efficiency. Time is money and Shopmonkey can help you save time.

Cons

It's hard to put a finger on this because whenever a fault is found they are very responsive to fixing it or explaining how to do it when it is end user error.

Dimitri
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

5
Reviewed on 9/12/2020

We love Shopmonkey

We LOVE it.
Shopmonkey has increased our productivity and organization in the shop.

Pros

We like the novelty of the software. The software we were using was old-school and not too user friendly.
Shopmonkey is user friendly and anyone can learn it simply by navigating through it and/or watching a few YouTube videos.

We also love that we can send our customers messages when we create their appointments and reminders. We noticed that we have less no shows after using this feature. Our customers love the reminders as well.

Sending the estimates via text message has also increased the authorization rates. Customers can look at the estimate, read our notes and authorize the job with a click of a button.

We also appreciate the customer support which has been a huge asset in learning and navigating the software with ease.

Communicating with customers has become easier with Shopmonkey. We usually get busy toward the end of the day when customers are picking up...while we're busy we can notify customers that their car is ready via text message.

We also love the workflow feature to keep us updated throughout the day and to keep our customers updated as well. The workflow feature has allowed us to stop using the white board. More oganization.

Shopmonkey can be used on any computer and tablet; therefore, we can check the calendar from home if we want to.

Can't forget the calendar feature as well showing us our appointments for the day.

Cons

The mileage being required before printing an invoice. Basically not allowing us to print an invoice if we didn't input the mileage out.
It is a big liability if we forget to enter the mileage out.

DANIEL
  • Industry: Automotive
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/7/2021

All Your shop management needs in this amazing , cloud-based software

I was impressed at the screen shots of the Graphical User Interface and jumped in the free trial. I am extremely pleased that the actual use of the software beat my expectations in terms of functionality and support. The ability to access all of my shop data from anywhere with an internet connection is awesome. The GUI is not cluttered and easy to navigate while still maintaining a vast amount of available features. The ability to go from start to finish (from appointments to payment collection) in one, easy to use application has saved me from frustration and headache and allows me to convert my time normally spent doing clerical work into shop productivity.
THE TECHNICAL SUPPORT IS OUTSTANDING!!!

Pros

Being able to create CANNED services, and the different ways to keep customers informed via text/email are cruxes for me.
Creating and saving CANNED services saves valuable time, and simplifies creating work orders and estimates/invoices.
One thing I used to hear customers say a lot about shops and companies is, "I would just like a phone call or SOMETHING to keep me informed." ShopMonkey solved that for me.
I LOVE that the software is ACTUALLY as easy as it looks, to use.

Cons

Outside integration of other card readers (such as Square for example) would be greatly appreciated. The upfront cost of having to purchase a card reader and pay a monthly service fee on top for integrated payments is a big turn-off for me when I already have a card reading service. I would consider perhaps a service where the ShopMonkey card reader can be "leased to purchase" with monthly payments. I.e. $35 a month for 12 months for the card reader and service is more manageable, especially for small, brand-new businesses.

Edward
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/7/2021

Life got Easier and more productive

Our experience has been nothing but great. We are a lot more organized. We can pull up past invoices or services for warranty purposes. Very user friendly which was the main reason why I was sold to the software.

Pros

I am impressed how you can create an estimate, send to customers email or text. They might not approve the work that day, yet feels great when you wake up to an approved quotes that go back as far as a month or two and you can pick up where you left off with the customer and schedule them through you handheld device or able to access anywhere.

Cons

We need more parts and pricing on vintage vehicles. For example: we had a 2015 Dodge Charger 6.4 come in for lifters replacement, oddly that was not available for pricing or estimate. after 40 min of calling places and dealer, getting the part numbers and labor time rates at least we were able to create a canned service.

Scott
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

5
Reviewed on 30/11/2020

Shopmonkey Review

Overall excellent experience.

Pros

Integration with QBooks was a breeze. The workflow feature is a game changer. The development/support group are the very best in the industry. They take future features very seriously and have made it easy to recommend changes and crowd support recommendations from other users.

Cons

We would like a more powerful "Search Everything" feature, right down to parts, phone numbers, and invoice amounts. The software is expensive to begin with, so adding Canadian exchange on top is painful. The app was a long time coming and is currently in beta. Hoping that changes our iPad user experience. The biggest bugaboo we have is running Ontario plates. Nearly 50% do not return to a vehicle, and some return data is incorrect (Mazda 3 and should be a Tesla).

Alternatives Considered

MioCommerce

Reasons for Switching to Shopmonkey

Workflow is the deciding factor.
Mark
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 26/5/2020

Form and Function

It's been very smooth across the board. We brought it on as an appointment scheduling tool as well as a Mobile Repair Potential when we're out on jobs and delivering bikes for pick up or drop off.

Pros

As a bike shop owner things have to be organized.

The system allows me to quickly organize a large docket of requests and organize them by priority and types of requests.

This is huge because it allows us to quickly communicate to our customers and give them realistic expectations prior to their arrival.

Cons

The only thing I don't like about the feature is not having implemented it earlier and in hopes that it will integrate more into other POS assets.

We currently have it integrated onto our website and is working smoothly - ideally if it were able to integrate with our POS system that would be perfect.

It would be nice to create contracts and subscriptions that are based around small businesses like ours as well or have flex plans but all in all I think what you're offering is of fair value.

We're still moving off our old system and training the staff on the new system is the only hurdle in that we are back logged on the old one.

Aaron
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 3/10/2018

SHOPMONKEY KEEPS OUR BUISNESS RUNNING!

My overall experience with Shopmonkey has been a great pleasure as they make my day and workflow move smoothly and as it should while providing me with more tools then I need.

I look forward to growing my business with the help of such a great software platform to work with!

Pros

It is easy to use, easy to learn, easy to communicate with staff members.
keeps tract of everything needed to keep an automotive repair shop running smooth without valuable information getting missed or forgotten.

Shopmonkey keeps our shop running smoothly and making sure we are making the money we need for our services.

Cons

I cant put my finger on a part of the program i dislike.

there is such good communication in the shopmonkey community as well as direct communication with the development team that if anything does come up where something is proving difficult or just harder then needs be or something could be added to improve work flow, the team is there to listen and make improvements!

It's a community and a supportive one. In the business world, that is something that is hard to find these days.

Gabrielle
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/8/2018

Absolutely the BEST software for any automotive business

You can stop reading reviews. EVERYONE loves this app. If you have an automotive business, this is the app you need.

Pros

The Software Support Team is the #1 reason to use this software. Any company can build an app that functions, but the team at Shopmonkey has not only built an amazing app, but they are always available to fix any bugs you may run into immediately. They are constantly in the process of growing the app and adapting it to their clients use. They care about you, your business and how the software works for you.

Beyond their support, the app features are virtually perfect and always growing. The ability to send text confirmations and receipts to clients got me hooked. The way they've set up the intended workflow is simple, but powerful. There is no jumping from screen to screen to complete one task or look up information.

Cons

This app only supports quickbooks online for accounting integration and Stripe payment gateway for in-app payments. I use XERO and Paypal for my business - literally the only downfall.
While having these integrations would be nice, the value of this product as a whole makes up for anything it lacks.

Bez
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/1/2021

Time-saving product, erased our stress, amazing customer service

I asked them if I could write a review because we like their product so much. Our customers now say things in their reviews of OUR company like, "This shop is so organized and professional - they send reminders about appointments and invoices over text so everyone knows exactly what's going on." That's not us - that's Shopmonkey!! We're a small (growing) team. Before Shopmonkey, one of our weak points as a business was "dropping" customers inadvertently because their calls or emails got lost in the sea of interest. That doesn't happen anymore and we almost exclusively communicate with customers through Shopmonkey.

Pros

We own and run a van conversion shop. Shopmonkey has literally saved us hundreds of hours of stress and disorganization - and we've only been using it for 4 months. The layout is intuitive, the workflow ensures we don't drop customers, their invoicing is far more elegant than what we were using previous (QBO). Their customer service is first-class - fun, helpful people who are always there to solve problems and hear our requests for new features. I can't imagine running our shop and NOT using it now that we know what it feels like to have everything in one place.

Cons

There are some features we are hoping will come out soon, like the ability to communicate within the software with techs or other service writers, synching the calendar with Google cal, and being able to send purchase orders directly to vendors. Several of our biggest problems/desired features with the software recently were added in the latest upgrade!

247 reviews