User Reviews Overview
About Wingman
Wingman is a conversation intelligence tool that helps sales teams with pipeline visibility, actionable insights, & real-time coaching. Wingman gives sales reps the right information at the right time, while they are on a call....
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- Industry: Information Technology & Services
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Usage & quality
It's a very informative software to understand the flow in a call, much more than just a recording software and can be a great use for anyone whos looking to understand their performance over calls and conversation with a client.
Pros
The software is very intelligent and needs minimal human efforts. Joins the calls automatically and hassle-free recordings without being worried about missing any recordings for future references.
The other best part is that the recordings can be heard from the audio or viewed as a chat which makes it easier for any future references.
Cons
The only thing so far is that if you schedule a call for a certain time but start prior to 15-20 mins - wingman sometimes doesn't record it.
- Industry: Management Consulting
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Amazing tool for coaching, training, and project management!
My experience from the sales process to onboarding to fully using the platform has been world-class and would highly recommend anyone bring on Wingman to their sales org
Pros
Where do I begin? Wingman has made my life as Head of Sales Enablement so much easier and more effective. My favorite feature is having the ability to create game tapes and snipping them directly from the transcript instead of previously using screen recording tech to replay and capture that moment again. Another one of my favorite features is having the ability to create a snippet and/or add a comment and send that particular part directly to a channel or person in Slack. This has helped our org out tremendously when it comes to managing projects. Last thing that I think goes un-noticed is when you download the desktop app you can actually bookmark parts of a live call you are in and then easily go back to that moment. That might be the biggest feature you cant live without if you are always on Zoom Calls and want to remember a particular part in the call
Cons
from what I've experienced so far there hasn't been something that has popped up yet that I think they need to add. Wingman has been a terrific product
Reasons for Choosing Wingman
Mainly bcuz of the ability to create a game tape simply by highlighting the transcript and sending comments within a call directly through SlackSwitched From
ChorusReasons for Switching to Wingman
It was the best bang for the buck. Had the most features available while coming in at a very competitive price- Industry: Internet
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Wingman review
Overall, it is a good platform for recording calls
Pros
makes recording sales calls easycall analytics are useful - especially talk ratio
Cons
unreliable transcription - written transcripts are not accurate and unreliable to send/ use in formal contexts
Top Wingman Alternatives
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
Best tool to analyze our meetings
Wingman Notetaker is very helpful in automatically recording the calls and giving insights such as longest monologue, talk/listen ratio, etc. This really helps us to analyze our calls and improve the way we talk to people.
Pros
There are so many things that I like about Wingman. I am going to drill down to each feature that I like.Dashboard - Gives us an idea of how many calls were made and we can filter them as per the duration. We can sort them as per the talk/listen ratio and the longest monologue in a call. This gives us insights into what can be improved in further calls.Game Tapes - I use this a lot to help the new joiners understand how to handle objections by looking at the previous calls, how to pitch our product to the customers, how to position ourselves etc.Battlecards - I like how the battle cards pop up when we mention a competitor.Overall, Wingman is very easy to set up and you can almost see the results instantly on how it's going to help you analyze the calls and give you insights.
Cons
Sometimes, the dialects get mismatched and we can see that clearly when we go back and look at our call recordings. Although this rarely happens, there is still room for improvement to perfect this.
- Industry: Marketing & Advertising
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Insanely great sales coaching tool - I can "attend" every meeting without attending.
GREAT! I love it, it's a game changer for coaching.
Pros
Love being able to watch meetings on fast speed, comment for coaching, and move on. It's so much better than other ways we were coaching before, with manual zoom recordings.
Cons
The ONLY feature missing is the ability to view meetings live as they happen, via Wingman. Gong has that, but there is a 45 second delay which makes it effectively useless.
- Industry: Computer Software
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Impressive and Valuable Call Recording Tool
Pros
An easy to use tool with intuitive UI & UX makes it an incredible addition. The recording quality and transcription capabilities are great and top-notch.
Cons
Limited options in native integrations with third-party system tools and services makes it less appealing. Better AI driven transcription support and additional localization support for more languages would make it even more so an incredible tool to have in our stack than it already is.
Alternatives Considered
Gong.ioReasons for Switching to Wingman
Call Coaching and analysis was a must-have requirement for our Org which was part of the package with Wingman- Industry: Computer Software
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Awesome Gong/Chorus alternative with amazing value
Pros
I love the Deal Central and Call Recording UI/UX a lot. Very helpful and the "Highlights" function is super helpful for call notes/follow up.
Cons
I wish there was an option to include the call transcript with external sharing.
Reasons for Switching to Wingman
Functionality was equal or superior to competition for a fraction of the price- Industry: Computer Software
- Company size: 201–500 Employees
- Used Weekly for 1-5 months
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Review Source
Great for Product Marketing insights
Pros
I don't have the time to be on every sales call to learn about our customers and see what they're comparing us against in the market. Wingman helps to consolidate this information easily with filtered searches and keywords.
Cons
Can't add multiple teams to battle cards or remove the battle card category. We are a large company with multiple teams that need assigning to very different intel on the same competitors product-depending, so I'm not entirely certain they're the best fit for all "enterprise" companies.
- Industry: Financial Services
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
A great product to Review and Analyze meetings
Pros
Mine is a customer facing role and I have virtual meetings on a daily basis. The recording helps in making my Notes perfect and highlights some important discussions that happened on the call. Also, sometime we may have to skip calls, at those times wingman recording is your best buddy.
Cons
I don't have anything to say except for the transcript, often it doesn't pick the right words. Definitely, there should be improvement to make it better.
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Weekly for 1-5 months
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Review Source
Wingman Review
Pros
The ability for our sales managers to dive into the calls that their teams are making.
Cons
Nothing as of yet, I think its a user friendly tool
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Highly recommend for sales teams
I've used Wingman at previous organizations and was involved with implementing wingman into our sales tech stack at my current company. I've used a few other call recording platforms and Wingman has been the best quality and cost-effective tool. I highly recommend Wingman for any sales manager, individual quota-carrying contributors, or any member of sales organizations looking to review, analyze, and give feedback on sales conversations that happen by phone or video call.
Pros
Wingman is an excellent tool for sales teams to listen back and review sales calls. They have great integrations with platforms like Google, Zoom, HubSpot, Microsoft, and others to ensure all sales calls in multiple channels are captured and recorded.
Cons
Some of the transcriptions are inaccurate. Like any technology, especially one analyzing voice and speech, there is room for error. This ultimately did not impact our decision to still use Wingman.
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
"Working as a sales development representative over 1 years."
The best tool to improve our sales skills. it never misses to note any information(number and email id). easy use. It automatically starts recording the meetings and calls. The scripting feature helps us to understand our pronunciation and figure out how many times we have used it. I can figure out my mistakes by listening to the calls. I can share my calls with the team both good and bad calls, which help me to grow with the inputs which they give. It even helps me to tag people inside my organization, which makes it easy to showcase to higher authority in the organization. It allows me to insert a hashtag so that it allows me to use the filter as per my convenience.
Pros
Awesome reporting, The listening/talking ratio made to improve a lot. Even there is some network issue it records the words and also translates into scripts. It never misses any important pieces of information like email addresses and phone numbers.
Cons
it takes time to show my calls in the Team call log. It would be great if the call script recommendation option is available.
- Industry: Internet
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
A robust and effective tool for Call Tracking and storage
My overall experience with Wingman has been pretty great. It is a very robust and easy to use tool for tracking calls. It acts as a repository for all our calls and is integrates well with our internal tools. The AI feature is great and mostly accurate. It makes searching for specific words in a transcript easy.
Their UI is also pretty intuitive and easy to navigate through.We use it for Sales coaching , recording internal calls as well as client meetings.
Pros
It builds call scripts for all calls making it easy to search for phrases.
It integrates well with Salesforce and Gmail.
You can share call scripts with your teammates, add comments or feedback .
It is 70% accurate with the recordings an d its AI capability is great.
Cons
Wingman can work on improving its accuracy . The AI feature is accurate like 70% of the times. Apart from that there's nothing else I would want Wingman to change.
- Industry: Computer Software
- Company size: 201–500 Employees
- Used Daily for 1-5 months
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Review Source
Great Learning and Management Tool for SDR/AE
I have 12 employees who sell over the phone everyday. Wingman has helped me take back control of call coaching, controlling consistent messaging and more
Pros
Wingman's platform lets you bring the call scripts, the call coaching and the call stats all into 1 place.
When you manage more than just a few SDRs/AEs call coaching time quickly dwindles and disappears as meetings take over your calendar. Especially when you're scaling your business from 4 to 12 and beyond the problem becomes keep success consistent and repeatable.
Wingman allows me to build in all the key phrases and words you'd pick up on during a call coaching session and lets you build them into their platform. It also provides quick coaching guides and suggested call script pop ups.
At the end of a day or week I can quickly go see the results from 1000s of calls across 12+ people and ascertain which people need help and even where they struggled.
Cons
Nothing that I really dislike, the product is still relatively new so that has to be taken into account. The team at Wingman still has so much room to grow so roadmap will be key.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Awesome tool for Customer facing teams
Pros
The ease of use and the transcription feature are my favourites. It seamlessly syncs with your calendar and all your meeting are automatically recorded. Being able to create Battlecards and game tapes on the admin platform is also a huge plus. Wingman is slowly becoming part of our onboarding curriculum for sales and CS folks.
Cons
Transcription might not be perfect.. that's understandable given different accents and dialects. I also feel there should be an option for folks to disable it while joining for a call.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Clever software that is going somewhere
Really positive. It needs some i's dotting and t's crossing but this will come in time.
Pros
Automatically recording all meetings, transcribing calls and enabling battlecards (that pop up with nuggets of value when certain words or phrases are said) and bookmarking (mark certain points on calls for future review). Different members on the account can review each others' recordings enabling specific development and learning.
Cons
The transcripts aren't always 100% accurate. It doesn't always recognise the right person on the call as speaking.
Alternatives Considered
Gong.io- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Valuable and easy call coaching tool
Pros
I've used Gong in the past and find that for our small and growing company, Wingman is a perfect fit. It was easy to set up, it is easy to learn, it helps me track key moments in calls, gives me important analytics, and allows for me to share coaching moments across my team easily.
I also like how much the team is willing to listen to feedback and innovate, pushing the product forward.
Cons
I'm looking forward to the scorecard feature. Also, like in Gong, I wish I could share snippets of the call easier and use comments to tag specific moments for easy searching and referencing.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
"Wingman is incredibly useful, efficient, and user friendly!"
Wingman helps in understanding prospects pain points from discovery calls as well as demo calls. This can benefit me in planning new personalized marketing campaigns.
Pros
Very intuitive to use, the perfect way to understand which areas needing improvement during the sales process. Apart from this, you also get to see the ratio of how much your sales rep. talked compared to the prospect.
Cons
The voice-to-text conversion is also good, however, it could always be a bit better. Overall, there is nothing that I dislike about Wingman, just tiny things that I'm sure will improve over time.
- Industry: Writing & Editing
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Wingman helps me excel at my job
Pros
Wingman gives me the ability to go back in time and not miss a single detail. I can review my phone calls without having to spend time exporting or downloading 45+ minute calls like Zoom or Google. Additionally, I can watch and share videos for training purposes which helps out a ton!
Cons
Set up took a second to figure out but it was easy nonetheless.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Wingman is great!
Pros
Wingman is great at picking up action items in my calls and making it easy to find specific areas of my call I need to reference. This has seriously decreased the time it takes for me to recap from my client calls.
Cons
I do not love how it joins the call as a note-taker only because my clients tend to think someone else is in the call, but it is not a terrible feature.
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Saving a lot of time with Wingman!
Pros
The product is easy to use and captures all the details almost accurately. The transcript is super helpful rather than spending an hour listening to a really long call.
Cons
There's always room for improvement. UI could be better, and I wish I could access everything I need on the web app instead of the desktop app.
- Industry: Information Technology & Services
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Best Call Analysis Software Out There!
As my review title "The best call analysis software out there!"
Pros
I've been using Wingman for the past six months since I joined in my new company who are into United States Information Technology and Services since I started Wingman I can say that it's the best way to review my pwn calls and do better and also listen to mt teams calls and do better always.
Cons
I always use my Neutral Accent and sometimes when I listen to my calls I can see the wrong texts in the Text Box.
- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Wingman does exactly what it is supposed to
We are solving the problems of managing our sales calls and staying on track of what we said.
Pros
It records calls, easy to use and find. Translates it and allows us to go back to use it internally for onboarding or knowledge, or send to a customer.
Cons
There wasn't any features I disliked, but there are other companies that have the same results as Wingman but are coupled with other tooling that we use, which could be useful in reducing our tech stack.
- Industry: Information Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Excellet
great gooing
Pros
ALL Good, Nice features, easy to use and implement
Cons
Not found any cons till now. all good gooing
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Great tool for recordings
My overall experience has been great, some initial features were missing which now have been integrated well.
Pros
I think I like how user friendly and easy to navigate the tool is.
Cons
In all honestly, I don't think there is any feature that I need that doesn't exist on Wingman.