Adobe Workfront Reviews

Pros

Workfront is a fantastic, adaptable project and resource management system. If you have diverse needs across your org or company, it is the product for you. It can be fully adapted to very disparate teams. I find new features and functionality every day.

Cons

Because it’s so able-to-be-tailored, a high-quality implementation can take a looong time, but their implementation services are fantastic

Alternatives Considered

Kantata and Wrike

Reasons for Switching to Adobe Workfront

Instead of Mavenlink- Very flexible on license structuring and pricing, more integrations Instead of Wrike- we needed something more complex, but Wrike is great if you don’t

Pros

I enjoy that the dashboard makes it simple to view the tasks on which I have been tasked to work as well as the due dates for those projects. I am able to view the approvals that are waiting, as well as my to-do list, which helps me keep my job on track.

Cons

The calendar function on their website is not to my liking. It does not function very well, and it makes it tough to view your projects within a monthly timeline, which is something that is incredibly crucial for a content team to achieve.

Pros

Scalability is one of Adobe Workfront's finest features. It is made to easily adapt to changes in your business and to be able to support teams of any size and complexity. This makes it ideal for teams that develop and change over time. The software includes a ton of features that make it simple to manage and keep track of tasks and is highly user-friendly. It also features a strong reporting system that can assist you in finding areas that need development right away. Last but not least, Adobe Workfront provides top-notch customer service and a skilled support staff that can assist you if you ever need it.

Cons

The absence of customization possibilities in Adobe Workfront is its main drawback. Despite the platform's wide range of functionality, it might be challenging to tailor the program to match certain requirements. Some firms may find the expense of the program to be prohibitive. Users may find the user interface to be perplexing and illogical, which makes it challenging for them to quickly learn and comprehend the product.

Pros

Offers flexible pricing and subscription plans.Provides mobile access for the users.

Cons

Limited support for certain file types or formats.Requires additional training when onboarding new team members.

Pros

Having templates for each project without all the jargon in a simple and easy layout was a winner - especially when you have to roll this out to project managers and creatives. Some project management platforms are intimidating and are not easy to review. I really like the reporting function on this and it's easy to build. It's so flexible, you can create dashboards and multiple reports with different layouts (ie lists, graphs etc) that it makes looking at everything super easy and easy to communicate with stakeholders.The proofing on here is brilliant, just like marking up a pdf, you can do the same thing here and you can track everything.

Cons

Not being able to have automatic notifications sent out to general users when you add them to a task. It means you have to do it separately which negates the point of having a project management tool.

Alternatives Considered

Asana

Reasons for Switching to Adobe Workfront

It was far quicker and easier to implement in the organisation and the reporting function is so flexible and ties in budgets.

Pros

The customizability of the platform is amazing. Based on the functionality of the tool, we created customized request queues and forms, and customized project templates for a consistent process. All work flows from an initial request and ends with project completion. Assignments are easily made due to the preassigned job roles on each task in templates. Also, the reporting feature is fantastic. We create reports and dashboards for Team Leads, Requesters, Workers, Executives to show them the data that's meaningful to them.

Cons

User experience is a problem for us. Depending on the job someone is doing, using the tool correctly can be confusing. We've had to change the process to stop using issues because users couldnt remember to create the issues on a task level but put them on a project level. These issues were then hidden and timelines not altered by the issue. Users have a hard time with understanding documents on a task vs documents on a project level. This caused a lot of problems in our organization so we changed our process to move task documents tab from the higher level and instruct users to only use documents on a project level. Timeline maintenance is also a major issue for our teams. Project Managers who own 70 projects cannot adjust timelines on the daily. As an organization we do not want to use projected completion date because it has given workers the idea that tasks were still on time although they were quite late. We rely solely on the task Planned Start and Planned Completion dates. Finally, since we use documents on the project level only, users must remember to work in documents then go to the task to mark it complete. There should be a popup on documents that when you version the document or make an update on the document level a popup will ask if you want to mark a task complete so users can complete the task while in the document area.

Alternatives Considered

Brainshark and HCL Connections

Reasons for Switching to Adobe Workfront

Work visibility, templates, custom forms, reporting, dashboards.

Pros

task scheduling and assignment, resource management, and capacity management are often seen as key features for optimizing project management.As for the ease of use of Adobe Workfront, it can vary depending on the experience of the user and the complexity of the projects he manages. However, the software has an intuitive and customizable user interface, and offers many help and training resources to help users get started. In sum, Adobe Workfront is considered a powerful and complete tool, but which may require some learning time to take full advantage of it

Cons

Adobe Workfront features can always be improved in response to user feedback. Users have expressed a desire for better integration with other tools and software, as well as greater flexibility in customizing the user interface. Other features that could be added or improved include better visualization of project data, improved real-time task management, and improved resource management interface. However, Adobe Workfront continues to improve with new features in future updates

Pros

It helps me track the progress of my work with graphical views and calendars. We can track the goals of our teams. A good software to make plans for your company.

Cons

You need to study the tutorials well to use the best of the tool, it has many concepts, even a user with several months of use can get confused about some things.

Pros

Workfront provides a centralized platform for project management and collaboration. It streamlines workflows, ensures accountability, and boosts productivity. The platform's customization options, reporting features, and integrations with other tools make it a great fit for various teams and projects.

Cons

The user interface can be confusing and overwhelming, and the learning curve may be steep for some users. Workfront also requires a lot of manual effort to set up and maintain, and it may not be suitable for small teams or simple projects.

Pros

As a user of Adobe Workfront, I have found its project and task management features to be the most impactful. The platform's user-friendly interface makes it easy to manage workflows and resources, while its reporting and analytics tools provide valuable insights into project performance. Additionally, Adobe Workfront seamlessly integrates with our existing business processes, making it a valuable addition to our team's workflow. Overall, I highly recommend Adobe Workfront to any team looking to boost productivity and streamline their project management processes.

Cons

I have not found anything that I dislike about the platform. It's a well-designed, easy-to-use work management tool that meets all of our project management needs. The platform offers a comprehensive suite of features that are easy to use and seamlessly integrate with our existing processes. Overall, I have had a positive experience with Adobe Workfront and would recommend it to others.

Pros

Integrated solution, simplicity for basic user, support

Cons

Test mode, so difficult and not for eveyone, so if you want to bring the solution further is is challenging

Alternatives Considered

Cerri Project, Teamwork, Planview AdaptiveWork and Microsoft Project

Switched From

Cerri Project, Teamwork, Planview AdaptiveWork and Microsoft Project

Reasons for Switching to Adobe Workfront

Better service, simple timesheet solution, robust software

Pros

I have been a Workfront user for a few years now and am a big proponent of this project management tool for several reasons.
1) I find it very intuitive for users to use
2) It is easily customized based on the needs of your users
3) The reporting feature is worth the price of admission itself
4) Their support team is quick to respond and the self-help area is robust so you can find an answer to any question you may come across
5) Workfront offers a comprehensive training tool that covers several types and levels of training for users at all levels including frequent live trainings
6) The Community area is a great place to share ideas and ask for help from other users
7) They are constantly making updates and improvements to the tool
8) The Workfront Proof viewer is a great feature for those who want to markup and share creative within a project.

We looked at several solutions and I'd say that Workfront was by far the best option for our internal creative agency.

Cons

Setting up can be time consuming if you don't already have a process in place. Do your homework and dedicate the time to do it right before launch or else user adoption can be difficult. Plan on user adoption to be your biggest hurdle as people are uncomfortable with change. Make the Workfront trainings mandatory before use.

Pros

Going from using four different platforms to manage the intake, planning and execution of projects
(ServiceNow, excel, Smartsheet and Microsoft Project) down to 1 single platform has been a life saver for the teams that I am on for my company. We were able to train our submitters on one system, built our own workflows, and then turned around and trained our PM's on the same system. One Pro I love is that we can make changes and enhancements on the drop of a hat (well, with planning and thought ahead of time), versus ServiceNow, where it took us 2-3 minutes to simply change a field name. I also enjoy the time and attention that Workfront has given to my company, they listen well and problem solve along side us, not just for us,

Cons

We are still in the Legacy Resource Planner because we have set up our job roles for each team, so the legacy system lets us set capacity estimates when planning projects (for example, Our Integration team is all under Integration job role, but we allocated 10% of their time in our resource planner towards discretionary projects, which allows us to better plan and prioritize this huge bucket of work). There is no way for us to set capacity %'s for job roles in the new system, without creating new job roles.

Pros

I really like the organizational elements. Building templates takes a lot of time, but once they're built, it makes it easy for bulk editing and converting requests into projects. When it was first implemented, the company wasn't on board outside of the Marketing department. After attending Admin Boot Camp, I created a staff training program and now user adoption is much higher.

I especially love the legacy of projects. You can refer to previous years for recurring events/projects.

Your support team is very nice and professional. Lately your team has offered calls after submitting tickets which I greatly appreciate it. It makes it much clearer on both ends.

Also love that all documents, updates, etc. live in one place and not in dozens of offline emails!

Cons

The new Home isn't fantastic. There are still a lot of limitations, so the number of clicks are still the same as the legacy version. For example, if they want to refer to a document in the task, they have to click into the task. Also, there's difficulty in seeing all updates made in the task so if you need to reply to a thread, you can't do it. At least our users can't.

Pros

Logging hours is not painful (as it actually sounds), there are several choices to input them and it’s quite easy to get used to the habit.
The collaboration features are very good: comments, sharing if documents, approvals...
Work requests via assignments are clear and provide accountability.
Integrated document proofing and versioning is a must for any creative department and this one works really well.
Workfront support is quick and responses are elaborated, always providing a workaround if there isn't a functionality to match your need.

Cons

Reporting is a bit limited; while basic reporting is completely fulfilled and you can present the information in clear graphs, when you try to create complex relations (historic vs forecast, capacity vs demand) things get more complicated, there are limitations and you need workarounds to obtain the desired (or closest to the desired) information.
Sharing of information is cumbersome; although you can send automatic reports by email, it's difficult to distribute more elaborated pieces of information.
Resource management is limited; there are tools in the system, but they are not intuitive and are a legacy of previous versions of the system.
Learning curve is steep, it doesn't take much time to get familiarised with the common request-collaborate actions (which most of the users will do), but it needs much time and training to carry out actual project management processes within the system.

Pros

Workfront has helped our team organize projects in a functional way. It allows you to group similar tasks and assign subtasks to members of your team with due dates, hours for completion, etc. Workfront also includes a built in calendar that integrates with your tasks, so if you're off on PTO or a holiday, task due dates automatically update to work around your schedule.

Cons

Workfront can be counter intuitive sometimes when it comes to time management. There are a few functionality issues that I think could be updated to better serve its users. One example of this is having to click a button to say you're working on the project, rather than just clicking once to say you've completed the project. The interface design could also be updated to be a little more user-friendly and visually appealing.

Pros

What I like most about Workfront is the visibility it gives to employees and project managers as they navigate a workload from week to week. If 10 people are working on the same task, they can communicate through Workfront channels with respect to questions, concerns and updates. And everything is documented. So, if a conflict arises, we can just go back through the Workfront thread and see what happens. Documentation is so important, especially when you have dozens of projects going at one time.

Cons

It was tough to learn. After a year, I still did not feel like I had it figured it out. The workload queue setup felt wonky to me and I would often grab work from the wrong places because things weren't clearly marked. Also, and maybe this is on our company's IT side of things, it seemed to crash with a certain frequency, or would not normally be available.

Pros

Workfront is customizable and can be tailored to meet the different needs of a variety of units throughout the College. Everything can be in one place, making it easier to communicate, and make decisions. The opportunities to make improvements to process are endless.

Cons

There are too many ways to do the same things, making it difficult to train and onboard users. The frequency that things change also makes it hard for existing users to stay on top of functionality. Help and customer support are inconsistent, often pointing you to help articles that you can find on your own. There are many tips and hacks to the system that are almost impossible to find or figure our on your own, and the only time you really learn about them is at conference when you connect with amazing Workfront consultants or attend some great sessions.

Pros

This software is great for managing the status and development when assigned a particular task, assignment or project. Especially if the project has multiple contingencies and dependencies to show what is down and how long including the slack line and critical path. Project Managers please pay attention, this can be of immediate value to you for projects that have a huge break down of the separate tasks and the time frame for each.
If you are not in project management and still find value in managing your subordinates workload through a high level view then this tool delivers on that front. It can be easy to see where each assignment is at during the duration of the process.

Cons

The biggest con is how the software can be setup. In my experience, sometimes its easy to use and more fluid and other times it has multiple extra steps added for all parties involved which increases the time it takes to get anything done and is a real pain to navigate and ensure any updates made to everyone who needs to see it does. Which requires more technical nuances which is highly unnecessary.

Pros

What’s really incredible about Adobe is that it’s more than just a program that used to be for graphic design and computer nerds. Adobe has really pushed into the house Covid 2022 with a incredible program that allows your organization to use so many different features. The project management tool and all the other ones that assist such as time scheduling and tracking and project management assignment and all those other things are so incredible when it comes to trying to keep your organization or business on track. It’s very hard to manage more than a few people all alone when you have a program that allows you to be able to see if peoples time is being utilized correctly or if some tasks don’t need as much time as others it’s a very cool thing to have. I would say take the leap and go forward and implement this into your programming for your company and watch how you’re employees grow and how your business grows as well

Cons

I think some of the harder parts of this program that seem to pop up or it’s a little bit harder to get used to working with us. It’s a lot more complicated than it seems sometimes for certain parts of the program. You have to be knowledgeable about how to use this program and you can’t just figure it out by just playing around in it. You really have to have a dedicated knowledgeable person who can run this program and do it well

Pros

Allows me to manage 100's of tasks assigned to me, enter time I spend on those task, assign to and collaborate with others all within one tool without having to keep tons of email chains, and allows me to easily demonstrate to management what it is I am working on, how long I spend on it, and introduce opportunities to improve upon the data/processes that we are capturing in Workfront.

Cons

Can be hard to teach others to use it because there are many ways of doing the same thing, it's customizable but I think there are some aspects that are surprisingly not customizable that a lot of other businesses would use, and I would really like a way to create object that aren't as big as projects but require a little more effort than Tasks. It's also hard to report comprehensively on tasks and projects if your team has a healthy mix of both.

Pros

1. Flexibility in providing work management options - easily tailored to support multiple functional groups within a single organization
2. Reporting tool capability - provides the ability to report and display on any piece of information captured in the work management process (with a few limitations on display - see cons)
3. Customer support model - help is always available through the Help function, Workfront Community, and Customer support group

Cons

1. Reporting - there are a few limitations to the reporting capability (e.x. you cannot add a project gantt chart to a report or dashboard that displays in the parent/child relationship)
2. Lack of inherent integrations with other popular systems
3. Constant changing of our Customer Support Representative - the customer support model is great for answering questions (almost 24/7), but our company rep has changed 4 times in 3 years - makes it difficult to build a relationship

Pros

Customization and Small Duration to be built and including good tools for Project Management
In case of owning a lot of tasks on daily basis: Workfront is the best for monitoring and follow up
Including all the required Reports for Top Management
Very Good Support Team
Always upgrading and adding new features and reports

Cons

I couldn’t reach how to automate prioritizing projects and assigning project, I am searching for this feature currently
Company should have a process before using this software else it will not add anything to the work flow
Higher Cost than other simpler software’s companies
Hard to get team members to update data consistently, which impacts project status/reporting

Pros

I like that Workfront is pretty easy to navigate, I also like the new front with integrations coming into play. I like how easy it is to do reporting and leverage reports into dashboards.

Cons

I do not like the lack of ability to customize user instances. I would prefer to hide everything that a user does not need to see or use to make it way more basic. Right now, the system is not structured to do this by user only by group or permission settings. I think it's also annoying to have current-pending projects not be an option to show on the legacy gnatt and it's a pretty easy feature. I'd also like to see more development with roles and skillsets not the basic settings for primary and secondary roles. I'm happy to hear that the help desk will be restructuring requests going to specific topics such as reporting. I have used the help desk before and have found it frustrating that the consultant I am assigned does not have the knowledge to address my concern/question and I get passed along through the pipe until I reach someone who can. I'd like to see development in reporting more.

Pros

Implementing Workfront in our organization has helped give the PMO team single source of truth for project and portfolio management and resource availability. Workfront also has FANTASTIC support and documentation that helps solving issues easy. I leverage this forum very often while stuck on a problem. This is also a company that invests a lot in making its products better and listening to the voice of the customer.

Cons

Building reports can be hard becasue the tool tracks SO MUCH data. It can take a lot of time and effort to learn all aspects of reporting including text mode. It's not really a con but does post challenges in overcoming the learning curve.

Alternatives Considered

Planview Daptiv

Reasons for Switching to Adobe Workfront

Very nice UI, seemed least clunky