Unleashed Reviews

Pros

Does everything we need for our business. Very strong 3rd party integrations.

Cons

Some things still be ironed out, it is quite new software so this will get done over time.

Pros

Ease of use, theoretical correctness, and tight integration with Xero, our accounting and financial reporting software. A differentiator was also the training videos and online support. A benefit we've discovered after implementation is the outstanding email and phone support.

Cons

Unleashed does not account for RMA (return material authorization) transactions.

Pros

We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct).

Cons

Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers.

Pros

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

Cons

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

Pros

Unleashed is nothing short of amazing. We deal with importing goods from continents all over the world all batched in varying volumes, which was a total headache. We went from 15+ spreadsheets to something so slick it has greatly reduced my time needed. In fact, when I added up the time to manage the spreadsheets it totalled 248hrs per year. Learning the terminology was a bit tricky, to begin with, and with our many bulk products breaking down to smaller units it took a while to get everything into the system but with the help of the unleashed team and the training program, I have everything in the system running and I would not look back. I only wish I did it sooner. Don't think about it, just do it.

Cons

Terminology is a bit hard to figure out if you are new to this field. It would be great if there was an android based app as well! You can use the site online but its not as slick as the iphone app.

Pros

- ability to import spreadsheet with many parameters
- scallable (provided the time consuming issues are resolved)
- extremely accurate

Cons

- very, very poor user interface, extremely counterintuitive
- one account for sales and purchases
- outdated documentation
- static exchange rates
- very slow (when mentioned they are in denial)

Pros

Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users.

Cons

It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well.

Pros

We have found Unleashed to be very reliable.

Cons

The fact that it doesn't have forecasting.

Pros

Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Cons

The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

Pros

Unleashed does everything we need and is the centre of our business apps.

Cons

There is a lot of options when creating a sales order. It would be nice if the UI was given a refresh to hide some of the less-often used options.

Pros

It Just Works

Cons

A couple of features need to be added for my business but these are in the pipeline.

Pros

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Cons

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Pros

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Cons

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets.
Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Pros

It captures landed costs and margins and is the SaaS platform that can be accessed from anywhere and more convenient to maintain vs. PC based software.

Cons

Good luck integrating with Xero without costly setup via accountants.

Extremely limited in terms of real world functionality. We still have not been able to perform a simple stock take due to the systems' considerable limitations and no one on the U/L customer service team is willing to help us beyond explaining Unleashed's limitations and how we must conform to them.

Out of the box reporting is woeful. We had to integrate with Power BI to gain any meaningful insights.

Customer service team are lovely people but not solution focused. If asking for a (seemingly common sense) solution to a problem, expect many emails back and forth with no resolution.

Pros

API integration directly with leading accounting platforms and CMS.

Powerful search functionality.

Ability to customise and fine-tune everything as desired.

Simple things like bulk updates through CSV files.

Cons

Can be slow to use. Not all of this is due to the performance of Unleashed, as local internet capability may be a factor. Though there could be speed improvements.

Reporting is good but not great, though I know this is currently being addressed.

Reconciliation between accounting software and Unleashed can be tricky, though this is more an internal issue.

API connection can falter, though this can be managed easily from within Unleashed (for Xero).

Pros

Sales history and love "average landed cost" pricing. I like that more than one person can use the software on different computers.

Cons

Would love to have the feature that will advise if emails have failed to send/email is wrong. Xero has this feature and it is great but when emailing from unleashed, we never know if the email has gone through or bounced back and when we chase up outstanding accounts, clients advise us that they have never received the invoice in the first place. Please install this feature asap. About 2 years ago I sent in a submission for this feature and nothing has been done about it. When talking to support I wasn't the only one to ask.

Pros

Unleashed has been a very important part of our business since we started. We use Unleashed for our manufacturing, IM and sales. It is a vital part of the ease of ordering our ingredients and packaging, manufacturing our drinks, managing our inventory, monitoring our cost of good sold and invoicing our customers. It does this seamlessly and interacts with our Xero system seamlessly - too easy.

Cons

A bit slow in operation, especially compared to invoicing system Xero. We're also looking forward to new developments from unleashed

Pros

Easy to use and great support.
Easy to use and great support.

Cons

not link to Xero with respect to payments and deposits

Pros

The fact that it's online and not server based, I can work from anywhere I want. It is very convenient for people who travel a lot, the phone app is also an added benefit to the programme.

Cons

Being unable to amend transactions once completed like you can in Xero, people make human erros and sometimes they need to be able to fix their mistakes. Also the fact that it allows for an invoice to be generated before the stock is depatche becomes a bit of an issue. Another thing Unleashed needs to allow more restrictions, for instance allow the admionistrator to block certain users from pulling stock from other warehouses that don't belong to them. Currently warehouses are available to anyone who is a user in the company.

Pros

Easy to use. Has good costing of products. Works with our accounting software.
Provided time is spent in the initial setup, this program works very well on a daily basis for all of our team.

Cons

Layout of reporting could be better and understand you can manipulate most of this to suit what your requirements are.

Pros

The support.
Ease of use.
Learning & Training resources

Cons

Integration with Xero could be improved to be more reliable.

Pros

Being able to automatically open new windows for product information, real time stock on hand reports for different warehouses.

Cons

That you can purchase any product from any supplier.. even though that product has a default supplier against it. Very hard when we have 4000 products...when we are keying Purchases that there is nothing stopping someone from order it from the wrong supplier.

Pros

It's militant about recording data. That's a good thing. You can't "fudge" the numbers.
The interface is beautiful and a good deal of the functionality works well.
For the money it's still our pick and we are glad we made the jump.
Connects with XERO pretty much perfectly.

Cons

Documentation and higher level support, particularly when it comes to API integration.
We did eventually get there... but there's a resistance to "unleash" their higher level support staff.
There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly.
The speed of the system could also do with some help... which hopefully some of the new money will go towards.

Pros

Easy to use and love the costing part in purchase orders. recent update allows to add cost after the items has been received into the inventory.
Easily Integrate with Xero and Magento..
The mobile app is handy when you are on the road.
Very good production module for manufactures and distributors

Cons

Reporting not that good including the layout......
Mobile app is very basic and needs improvement...

Pros

The system is super easy to use. Can perform all your usual stock related transactions.
Great for stock take. If you don't know how to do something or need a little direction, there are heaps of tutorials and Q & A sections to help work through any issues.
There are lots of reports that can be utilised and exported.
It's great that you can export data, add in what you need and then import it rather than manually updating each customer or item.

Cons

1. Cannot add two types of taxes i.e. WET and GST to one item.
2. When you click next page it remains at the bottom. It should go to top of page. Also the page numbers/next/previous options should be at the top of the page.