Monster VoIP Reviews

Pros

The transition to the software / voip service was easy. Monster Voip handled everything and it was a very smooth transition. The software is very easy to use which is helpful for last minute changes to our office schedule. Changes can be made anywhere you have internet access. Our staff really likes the ability to text clients from the software. Our clients receive the incoming text from our office number and not a personal cell phone number. Very convenient.

Cons

The confirmation page for faxing from Instant-fax.com serves its purpose, however we would prefer the confirmation have the ability to come as a .pdf document rather than an image in an email.

Pros

I love the mobile app. It has made my life so much easier. No more having to run back to my desk or deal with missed phone calls. I can also operate out of the office like I'm in the office. Most people might not even realize that I'm not in the office.

Cons

My only complaint is regarding the paging. MV was able to tie in an overhead page to the over the phone page using a paging bridge. However, that paging bridge acts like its own user. Meaning each time someone makes a page, it populates the phone as a missed call. MV was able to program that those missed calls do not show up as notifications each time. But if you look in the history, you will see a huge amount of missed calls from the paging bridge. It's not horrible, just annoying.

Alternatives Considered

8x8 Work, Verizon Connect, Nextiva and OnSIP

Reasons for Choosing Monster VoIP

We were at the end of our contract and I was looking for a more affordable solution.

Reasons for Switching to Monster VoIP

I've always felt that VOIP should be easy and uncomplicated. A phone system should not feel like you are trying to operate The International Space Station. My initial conversation with one of the co-founders of the company was what I was looking for. They had all of the options I was looking for and didn't feel like they were over-promising. He wasn't trying to make the sale that day. I believe it took 3 months before we were ready to pull the trigger from the initial conversation. The phone model options, functionality, and the overall cost were also large influencing factors.

Pros

Quality service. Little to no issues during use of service.

Cons

Services and features are all manual setup by MV-Business VoIP and not automatic. This can make setup and use of services and features take forever. I believe that since the service is not automatic setup this can and has hindered the ability to accurately show this to fellow clients since many prefer to be able to use the service in a fairly quick turn around due to business needs.

Alternatives Considered

VoIP.ms

Reasons for Choosing Monster VoIP

For better features and services but we may be going back to our old provider or on the search again.

Reasons for Switching to Monster VoIP

Because their details made it appear as the best option leaving out many key details that should be listed. One major detail being it can take a while for the initial setup as it is all done manually by their staff when ever they end up deciding to call you. I ended up having to call in just to get my stuff started because I wasn't hearing from anyone which honestly shouldn't ever be the case because they should be fairly efficient at their response and setup time if they are going to do everything manually.

Pros

This software has transformed our communication thanks to its many advanced features and its integration with CRM tools such as Salesforce and HubSpot.

Cons

Outbound calls can be costly in certain regions.

Alternatives Considered

CloudTalk

Reasons for Switching to Monster VoIP

it was more affordable and equally efficient.

Pros

The Salesforce integration makes things more efficient for me with the clic2call and call logging.

Cons

I wish they had call transcription to log notes in my crm.

Pros

System is easy to use, functions are fast

Cons

Sometimes connection fails and we can't send fax

Pros

I loved the ease of use, and easy deployment. We shouldn't have waited so long to make the switch. Monster uses the newest voip technology, so our sales teams were thrilled with the change. The ability to use it everywhere - desk, computer, cell, makes life so much easier. We're not tied down to one spot, or have to give our customers multiple numbers to reach us at. The autoattendant and call hunting are especially useful as sometimes we have to route our calls between teams when we're overloaded with calls.

Cons

I have nothing negative to say about it, it's fantastic all the way around.

Pros

From an admin perspective, it's easy to use, intuitive UI...easy to update phone extensions as employees come and go, as well as other features such as password, voicemails, etc.

Cons

nothing really, I wished I would have found out about this solution before. I was paying 32% more with half of the features (8x8)

Pros

I most enjoyed the ease of set-up and use. It was extremely easy to download the app and start using it. I very much appreciate that I never miss a call even when I am away from my desk!

Cons

I cannot think of anything I like least. I've had absolutely no issues, or concerns. It is super easy to use and meets my needs nicely.

Pros

Easy to access software
Changes are instant
Lots of customization

Cons

Blocking calls feature is per phone basis; You can block the number on the call group but to teaching a non technically inclined user to do that is not feasible.

Pros

Easy to use, has all the needed features. Support is reliable.

Cons

Sometimes there are quirks to be worked out, but it has never set us back for too long.

Alternatives Considered

RingEX

Reasons for Choosing Monster VoIP

Ease of use, price was better.

Reasons for Switching to Monster VoIP

Cost

Pros

Everything is very user friendly. Once your MonsterVoip IT Tech walks you through your setup, dashboard etc. everything is pretty easy to figure out how to use on your own. If not the manual is a great reference. Customer Service/IT Contact are very responsive and extremely helpful. I will send an email to have something updated and will receive a response within the hour which is usually followed by a call to confirm that everything is working the way it should.

Cons

I can honestly say that I don't really dislike anything with the software. I suppose going from a regular landline to internet was a change. For example, if the internet is down, the phones will not work. But that has nothing to do with MonsterVoip itself.

Pros

I have been extremely happy with the way that Monster listened to our needs and provided us with a very user friendly system and excellent customer service.

Cons

There were no cons. I do not like change is the only drawback, but they made it so easy.

Pros

the mobile app, but sometimes I think there are some bugs. Couple of times calls were not available to pick up in the cell phone.

Cons

customer support should improve. Months ago I called several times and sent emails in regards some bills but there was no answer.

Pros

Quality, User-friendly Interface, Support, Integrations and API Access, Our increase in Productivity

Cons

When I think about the least nothing comes to my mind Like for me Quality and Support are the most important part and they have an excellent Support and Quality.

Pros

This software sends you emails with voice mails attached, making it easy to know when you have a voice mail away from your desk, and easy to transfer messages as needed.

Cons

The only thing we don't like about this is that there is no visual cue when a line is set to DND (do not disturb), so our receptionist doesn't know when an extension is busy or away from their desk.

Pros

The software is easy to use and makes life easy

Cons

nothing... everything works great... definitely helps with communication

Pros

Its convenient to use and it really made our business more professional.

Cons

Sometimes the other calls would override the calls from the mobile app. You cannot identify whose calling you. Sometimes I answer calls without knowing that they are business calls.

Alternatives Considered

Ooma Office

Reasons for Switching to Monster VoIP

Cheaper option

Pros

The cost was much cheaper than the local provider we were using. Customer service is easier to reach as well.

Cons

I wish they gave you caller ID during call forwarding to our cell phones after business hours.

Pros

Good quality of service, customer support is very helpful and responsive.

Cons

Not all numbers can receive faxes (all can send faxes though) and new phone numbers cannot be purchased through the portal. Not the biggest hindrance because when a new number is needed I can email support and get very quick response.

Pros

Customer support is outstanding with quick and accurate responses. Our transition was seamless and the quality is outstanding. Easy to use with a strong UI.

Cons

I'll need to get back to you on this as nothing comes to mind. We've been very pleased.

Pros

There are so many options. You can customize all you want

Cons

I cannot think of anything that I do not like.

Pros

I love that it manages the traffic so i don't have to worry about it.

Cons

I am a novice user and it has a lot of options and features I don't know how to use.

Pros

We use this daily. It helps our office run smoothly and efficient.

Cons

There isn’t any real cons that I have noticed.

Pros

I like getting an email for new voice mail messages, and also the ability to listen to the message from the email.

Cons

I wish the display on the phone would show when someone is on do not disturb.