User Reviews Overview

About Yonyx

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The...

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Feature ratings

Value for Money
4.7
Features
4.7
Ease of Use
4.7
Customer Support
4.8

Browse Yonyx Reviews

217 of 217 reviews
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Ken
  • Industry: Information Technology & Services
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2020

Unbeatable Employee Guidance

I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.

Pros

I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.

Cons

The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.

Response from Yonyx

Dear Ken

Thank you for your feedback! We appreciate your support.

Replied 12/5/2020
Michael
  • Industry: Entertainment
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 1/11/2022

Yonyx for Technical Support

Pros

Product is easy to use with enough depth to allow for customization.

Cons

Would like to see an updated task list. The task list cannot be easily exported with all the comments. It also cannot be sorted based on date or guide. Would also like to see more filtering abilities for the images. For example filtering images by the guide they are used in.

Alternatives Considered

Zingtree
Jamie
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

3
Reviewed on 27/7/2020

Yonyx review

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

Pros

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Cons

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Response from Yonyx

Dear Jamie

Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?

Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!

Replied 28/7/2020

Top Yonyx Alternatives

Cassandra
  • Industry: Consumer Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 1/11/2022

A script that is simplified!

I have been using Yonyx for 5 years. I appreciate a script available at my fingertips. I also appreciate how there are very little technical issues. Usually I just refresh and the script updates. I also love how we can provide instant feedback.

Pros

I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.

Cons

There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.

Joshua
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
4
Customer Support
5

4
Reviewed on 1/11/2022

Yonyx is amazing for optimizing customer call flows

Pros

What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.

Cons

The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.

Josh
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/11/2022

Great Scripting Software.

Pros

These are my personal opinions and do not reflect the views of my employer. I think it is a great software for easy flow though scripts.

Cons

Pretty good all around on my end. No real Cons.

Mubarak
  • Industry: Automotive
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/1/2023

Awesome creative application

In my daily routine , I will be suggesting the yonyx to my field engineers and technicians to trouble shoot the technical problems which they are facing in the field service. Really it's a awesome feature to use.

Pros

This is the first out sourcing product application I have used, after a few days of usage I'm really addicted to use, its very ease to use and trouble shoot the problems to the beginners in the company as well as it is feast to the persons like me who like to learn and implement new step .

Cons

The best thing I have used recently. Only one thing I want you add is video reference. till now the yonyx having the words and picture reference for the user, If you give new feature like video reference , it will be best thing.

Pritam
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/11/2022

One of the best software for end user and for content management

Easy to access the information. User friendly. Easy to adapt to the software.

Pros

1) The usage of yonyx for the end user is very simple and systematic.2) Content quality and content management experience is great.3) Easy access is one of its prime features. The scope of content moderation is fantastic.4) Content management, ease of adaptability of this software is great.5) It is a value for money experience for the end user.

Cons

1) Color scheme, choice of schematic or diagram is available for users.2) Choice of text style and font size or diagram is available for users.2) The content selection process or content disposal process could have been in the flow chart or diagram. It would look better.

Mary
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/11/2022

Great company and product

Pros

Can always reply on the script for accurate information. Yonyx had never let me down.

Cons

Loads a bit slow at times. Wish the script popped up before the lead but still useful.

Sandy
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 1/11/2022

The scripting center is very user friendly

Pros

The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.

Cons

The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.

Hamid
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 20/10/2022

Yonyx Review

Yonyx is an overall good experience. I genuinely feel that user feedback is helping the system a lot with understanding what the user needs. It HAS improved dramatically over the last few months. However, more emphasis needs to be put on making appropriate legal disclaimers more easily accessible. It would also be helpful if we had a widget to submit feedback instead of having to include the link to the lead page every time.

Pros

It definitely brings value to a CSR by allowing them to follow a very organized process and structure. It provides a strong foundation for someone with great social skills and attention to detail.

Cons

It leaves too much room for error. There are technical issues and although they may not be very frequent, someone with less technical knowledge (who can be a great CSR) can run into random critical errors. Our role is vital for maintaining legal disclaimers and the software can create an issue for us by accident. Also, if those situations are not handled properly by the user (CSR), they can be disciplined for issues that may result in technical ignorance. Also, for the company, it can lead to accidental legal issues that should be avoided at all costs. I have had to submit feedback for errors to justify mistakes, which can add to a lot of unnecessary stress and work for all parties involved.

Darin
  • Industry: Retail
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/5/2020

Yonyx Integrated with Zendesk

Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.

Pros

Very easy to implement, and support provided for any assistance needed is excellent.
The vendor provides very detailed training videos that demonstrate all steps.

Cons

None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.

Response from Yonyx

Dear Darin

Thank you for your feedback. We appreciate your support.

Replied 11/5/2020
Verified Reviewer
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2018

Great platform. Super user friendly!

Pros

Before Yonyx was implemented we had to flip through a paper script which was very frustrating cause sometimes you would have to flip back and forth from page to page and get completely lost. With Yonyx our script automatically pulls up the correct info that we need and has tabs to take you step by step. It made my job so much easier and more efficient. I LOVE Yonyx and highly recommend it to anyone looking for a fast and easy system to increase their productivity.

Cons

Maybe some sub tabs. Sometimes I click on the wrong tab and would like it to go back to a certain point I was at in the script, instead of having to keep clicking backwards.

Verified Reviewer
  • Industry: Business Supplies & Equipment
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/9/2018

A great tool for self service.

Pros

We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.

Cons

Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.

Verified Reviewer
  • Industry: Consumer Electronics
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/8/2017

Eliminates tech support calls

Pros

Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

Cons

The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.

Eryn
  • Industry: Consumer Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
N/A
Features
3
Ease of Use
5
Customer Support
N/A

4
Reviewed on 4/2/2023

Easy to use with some glitches

Pros

I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.

Cons

Sometimes the software glitches and the script does not show.

Tiffany
  • Industry: Real Estate
  • Company size: 1,001–5,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 14/9/2022

Essential for My Work

Yonyx is essential to my work at a call center and is a central part of helping me do my job well.

Pros

Yonyx is very intuitive to use, and I find it very easy to navigate through the scripting. It is very dependable, and I don't experience bugs very often.

Cons

Sometimes the names that populate in Yonyx are incorrect. However, this isn't a huge issue, and I can work around it.

Verified Reviewer
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 19/9/2018

Dailey user at Opcity Realty

Pros

Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!

Cons

Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!

Andrew
  • Industry: Telecommunications
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 30/1/2018

Incredible support from the Yonyx team, combined with easy-to-use interface and reporting

Pros

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge. They offer best strategies and can help you tailor your experience to your business needs.

Beyond that, the tool itself is very comprehensive, it is generally very responsive and reliable.

We use it for the creation and management of internal troubleshooting guides, but the use cases are many, it's just up to your imagination!

belen
  • Industry: Telecommunications
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
4

5
Reviewed on 10/9/2021

wonderful Yonyx, save the lives of many.

It has saved me and my colleagues from the little notion we had of technique.

Pros

Step-by-step problem solving to reach an immediate solution to the problem.

Cons

There are times when a recurring problem is not solved by customers and technical support and there are no options to support the customer.

Guru Balakrishnan
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2022

CodeGene

Pros

Easiness of the navigating of software technology

Cons

Nothing else can replace in this software

Jessica
  • Industry: Consumer Electronics
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 20/9/2018

User Friendly

Pros

It really helps you expect the unexpected. It is easy to navigate and really streamlines our process at work. It makes my job 100x easier and I could not do my job without it!

Cons

I have no negative reviews (yet). Sometimes it has a little lag, but with all technology comes some occasional difficulties.

Elizabeth
  • Industry: Internet
  • Company size: 2–10 Employees
  • Review Source
Value for Money
5
Features
N/A
Ease of Use
5
Customer Support
5

5
Reviewed on 11/1/2016

Changing the face of support through self-service modules

We started using Yonyx to replace our Q&A section and enhance our offers in our user guide. We found that the User Guide was great for instructing how something should work but was not easy to use for troubleshooting. with Yonyx self-service guides our customers can get help 24/7 for many issues. They walk through steps to diagnose and treat the problem we are having. We have started to write an internal training guide for our Customer Champions to use when researching issues as well.

Pros

Allows customers to get help 24/7
Connects to our help desk system so escalating to ticket submission is easy
Interface for building the trees is easy to use after just a bit of time orienting to it
The customer service is great!

Cons

The settings menu is a bit confusing, I always have to click around to find what I am looking for

Verified Reviewer
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 1/10/2018

User friendly and makes online scripting easy!

Pros

I like that it is easy to navigate and gives you the ability to create different pathways for your script.

Cons

I don't really have any cons about this software. It has drastically improved the efficiency of reps in our call center and is a much better solution than paper scripts.

Mary Lynn
  • Industry: Real Estate
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 1/11/2022

Yonyx call scripting

My overall experience with Yonyx is positive. It can be clunky on ease of use.

Pros

Yonyx provides a scripting platform that is easy to read.

Cons

Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly.

217 reviews