User Reviews Overview
About Yonyx
Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The...
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- Industry: Information Technology & Services
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
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Review Source
Unbeatable Employee Guidance
I have been happily working with Yonyx since 2015. I use Yonyx daily to create guidance for our help desk agents and field technicians as they work to restore connectivity and service to our customers. Their product and team are the best.
Pros
I love Yonyx overall. Their team is what I like the most. They are very helpful and receptive. Very capable people and knowledgeable.
Cons
The new navigation was a bit of a challenge for me, however getting used to the new interface it is no longer a problem. I feel it will be a benefit to everyone.
Response from Yonyx
Dear Ken
Thank you for your feedback! We appreciate your support.
- Industry: Financial Services
- Company size: 1,001–5,000 Employees
- Used Weekly for 1-5 months
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Review Source
As a software developer
I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.
Pros
Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality
Cons
The online dashboard
Some of the training videos could use some refinement
Alternatives Considered
ZingtreeReasons for Switching to Yonyx
The quality of the available APIs for custom integrations.- Industry: Real Estate
- Company size: 10,000+ Employees
- Used Daily for 1+ year
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Review Source
review
Pros
That it works most of the time on a daily basis
Cons
That it isn't consistently working well.
Response from Yonyx
Dear Victoria
We appreciate your feedback and would like to understand your concerns. I'd appreciate if you could reach out to me at my email - so that we can setup a zoom meeting.
Top Yonyx Alternatives
- Industry: Consumer Services
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Easy to use with some glitches
Pros
I use Yonyx for my consumer service job. It is Easy to use however has a few glitches here and there that could be work on that have to due with script population.
Cons
Sometimes the software glitches and the script does not show.
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Great user experience
Good experience, fast to load and submit entries.
Pros
Having the script right in the CRM to access easily.
Cons
There was an issue in which the script would reload to the beginning whenever I would edit something on an account in Salesforce, but this has since been fixed.

- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 1+ year
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Review Source
Yonyx is amazing for optimizing customer call flows
Pros
What I liked most was that Yonyx can be customized to fit your exact needs. You can create flows to go wherever you need and be able to get the right steps to handle an issue. Being able to see reports on which areas are being used the least/most can help eliminate unused flows but also help optimize the flows used the most to be as smooth as possible. Yonyx makes it so agents can rely less on following a knowledge base and more on just having the next step to resolving an issue.
Cons
The editor to create the flow could be better with more powerful features. You can get lost very quickly when working with a very large workflow. Searching is good but that's really the only issue I ever saw with it.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Yonyx review
I feel that overall this product is a really good for what we do.
Pros
What I like about the software is that the scripting stays the same for most of the calls that we receive.
Cons
There few con's that I have. I think the one thing that comes to mind is that on certain leads the script is not always there. But is is easy to find using the menu button.
- Industry: Electrical/Electronic Manufacturing
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Best software that i worked with
Pros
It is best tool to gain knowledge about the product.Everyone who needs to make analysis can use this easily.
Cons
Not able to use yonyx as in-house database
- Industry: Outsourcing/Offshoring
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
yonyx review
Pros
The product was easy to use. And make your work easier
- Industry: Consumer Services
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
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Review Source
Decent program
my overall experience has been good using the program.
Pros
I like the scripting and how accurate and perfectly worded it is. it makes our jobs extremely more easier.
Cons
Sometimes it lags and it pulls up the scripting late.
- Industry: Consumer Services
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
A script that is simplified!
I have been using Yonyx for 5 years. I appreciate a script available at my fingertips. I also appreciate how there are very little technical issues. Usually I just refresh and the script updates. I also love how we can provide instant feedback.
Pros
I like that when I log in every single day there is an automatic link that logs you into Yonyx. I appreciate that there is no time lost and the script is readily available. My job is made easier because of it being such a simple system.
Cons
There are times; with every software used that the script doesn't work. Usually IT is on it right away and it has always been a quick fix.
- Industry: Retail
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx Integrated with Zendesk
Excellent product and customer service both before and after the sale. Monthly usage report sent out automatically to show you details of how your product is being used by customers.
Pros
Very easy to implement, and support provided for any assistance needed is excellent.
The vendor provides very detailed training videos that demonstrate all steps.
Cons
None, product is exactly as advertised and the company gladly provides detailed samples and will connect you with other customers for tips and assistance where appropriate.
Response from Yonyx
Dear Darin
Thank you for your feedback. We appreciate your support.
- Industry: Computer Software
- Company size: 1,001–5,000 Employees
- Used Weekly for 2+ years
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Review Source
Great Product backed by Great Support
We have been one of the early adopters of Yonyx and It has come a long way since. We use this for our customer facing Knowledge needs creating Yonnices for targetted use cases for Upgrade planners, New feature and release enablements and troubleshooting complex issues, where traditional kKB articles do not add value. The beauty of Yonyx is that you can plug-in a video or a screen-shot or reference an existing document at any stage of the guide and make it very interactive
Pros
Great Support
Continuous enhancements over years based on customer feedback.
Easy Integration with CRM system for seamless channel escalation
Ease and use and Interactive
Great value for money
Cons
It could be a bit time consuming to create a Yonyx guide based on the complexity of the Issue.
The admin console could be a bit more user-friendly.
- Industry: Business Supplies & Equipment
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
A great tool for self service.
Pros
We decided to use Yonyx in our company for self-guided setup for our customers. Not only has it cut down on technical support calls, but it has also assisted our current and new technicians when assisting customers, driving down AHT. It's a great tool I would recommend anyone to use with their existing knowledge base.
Cons
Getting started can be a little daunting, but once you get in the flow of using the system everything starts to click.
- Industry: Consumer Electronics
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Eliminates tech support calls
Pros
Once we published Yonyx is really helped us reduce the number of times customers would call into tech support. Referring callers to our online guide really has also helped our customers feel more supported. The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
Cons
The admin page is not as intuitive as I'd like it to be but once you learn how it works it can be overcome.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx!
Pros
Yonyx is a great app that I use every day. It helps me have a fluent conversation and has changed the way I speak with leads at my workplace. integration is vital and Yonyx is completely compatible.
Cons
User interface is the only thing that comes to mind. Design is important for a user like me. When it comes to functionality, this is a very productive tool that helps me reach my goals when I'm with a client on the line.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Dailey user at Opcity Realty
Pros
Less clutter on my desk since we ditched paper scripts. Also much more intuitive that it takes you to the place in the script that comes next. Much easier to navigate, absolutely love it!
Cons
Honestly Yonyx has improved the day to day work flow very much and the only recommendation I can think of is integrating Yonyx with the website we use for our company. Besides that, it's awesome to use!
- Industry: Financial Services
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
The scripting center is very user friendly
Pros
The scripting center is very user friendly and self explanatory. I like that I can request changes right on the platform.
Cons
The input field is required. I think this is probably an admin thing but I don't like the fact that some of the input field is required. I just put an X or ? in those fields sometimes.
- Industry: Marketing & Advertising
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
I use Yonix everyday and helps me stay on track when the client gets off topic.
Pros
What I like most about Yonix is that it is easy to use.
Cons
The only thing I do not like about Yonix is that it freezes some times.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Easy to use
Pros
Easy to navigate, usually do not have any problems using it.
Cons
Sometimes some glitches but usually that comes with technology
- Industry: Automotive
- Company size: 5,001–10,000 Employees
- Used Daily for 1-5 months
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Review Source
Yonyx - Product review
I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our day to day complaints and good to understand and learn new workings in a very interesting manner , Will recommend this product to the other industry people for better problem solving technique
Pros
Since my role is based out of diagnosis , Yonyx is very much helpful in assisting the customers with the technical solution , And its effective in easy understanding for the needful diagnosis to be done based on specific complaints
Cons
While solving the tickets if there is a multiple comparison of the diagnosis tree flow near to other one will be even more helpful
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Yonix has made scripting a breeze
Pros
No longer must you read scripts from a page or flip through looking for specific phrases. It fits on the side of the page and allows for quick and easy navigation.
Cons
Yonix occasionally has a few bugs, but after being reported, with just a quick click of a button, they are fixed within the business day.
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Easy and functional
Pros
The ease of use as a daily end-user is convenient for our specific application of using as an integrated script with our product makes everything easily accessible
Cons
Navigation integration with our interface sometimes has issues (i.e. clicking back causing the entire web browser to go back)
- Industry: Real Estate
- Company size: 201–500 Employees
- Used Daily for 6-12 months
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Review Source
Fast and Efficient!
Pros
It helped our company go to one automated system! Before we used paper scripts and it could be confusing. Now we can trust that we are helping our clients correctly!
Cons
It took a few times running through to get the hang of it. It was a life saver once I got used to it though!
- Industry: Telecommunications
- Company size: 1,001–5,000 Employees
- Used Daily for 6-12 months
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Review Source
Yonyx takes the "Trouble" out of troubleshooting!
Pros
It is a great web app that allows my team to easily follow step by step instructions to help their customers troubleshoot! It is a great program!
Cons
None I can think of! Maybe just easier/quicker ways to update when changes need to be made. Overall It is pretty darn good!