HoduCC Reviews

Pros

It has complete features for voice call center and contact center with social media channel such as WhatsApp, Facebook, Instagram, Twitter and Telegram.

Cons

User login panel that showing tabs of user roles.

Pros

Its web base and easy to adapt by new agents.

Cons

The reporting is not well detailed which doesn't make reporting easy.

Pros

Easy to use to and its run with minimum resources

Cons

User interface need to enhanced, as its seem outdated

Pros

It is an Omni channel system that includes voice, SMS, chat with comprehensive reporting and analytics tools that have provided us with valuable insights into our call center performance, enabling us to identify areas of improvement and optimize our operations effectively.

Cons

none, for now, the existing features are enough and meeting my needs

Pros

Agent visibility on performance related metrics, Detailed reports, Dashboards, Intergration with Mobile applications e.g Zoiper, Omnichannel aspect, Client focus based approach when discussing license costs.

Cons

Social Media intergration processs was not seamless and was time consuming.There's need to have a QA function with detailed analysis - Enable evaluations on the tool without extra cost to the client.

Pros

I like how fast agents can use the system. The learning process is very short.It have nearly all the features as the big an complex systems.It is able to get request customized, for a fair price and time .Support team assist very professional.

Cons

That the time line for the customization can be shorter.

Pros

Flexibility and easy to use, rich features

Cons

Chatbot integrationIVR Bank TransactionMarket Place Integration

Pros

I like the fact that the implementation was easy and fast also the solution is user friendly and is online call center

Cons

For now, all the features available are all we need for our operation.

Pros

Product easy to useIntegration easySupport available

Cons

Add on modules with additional cost making one off cost difficult but when purchasing is spread over quarters it's beneficial

Pros

Intuitive interfacesCapacity and performance

Cons

Statistics dashboards and supervisor profil

Pros

IVR capabilities are top-notch - very flexible and easy set up

Cons

Tooltips need improvement. Omnichannel and CRM features work fine but could also use some improvement

Alternatives Considered

Freshdesk and Call Center Studio

Reasons for Choosing HoduCC

We needed a full featured product with price predictability and transparency.

Switched From

Ameyo

Reasons for Switching to HoduCC

HoduCC has great trunk support which means it's easy to use anywhere in the world - plus it has all the features at a much lower price

Pros

The most impactful features of HoduCC are the customer journey mapping and customer segmentation, as well as its automation & workflow capabilities. With customer journey mapping and customer segmentation, HoduCC helps to identify recurring customer needs and which customers need more attention. This makes it easier to create customer experiences tailored to customer needs. HoduCC is very easy to use and is designed to be user-friendly. It provides a simple and straightforward interface with many powerful features that are easy to access. Integrating HoduCC with existing business processes can be a bit tricky as there may be some manual steps that need to be taken. However, with the help of the team at HoduCC and their easy-to-follow help guides, the process can be easier and more manageable than expected.

Cons

I least liked the fact that support was not always available and timely for the questions I had about the course. It would have helped if there was more detailed or up-to-date documentation or better support staff that could provide more timely and reliable responses.

Pros

Real Omnichannel Solution offering customers various engagement touch point. 2. Steep learning curve. 3. Stable and Flexible , yet well secured
4. Robust and cost effective.

Cons

Not yet observed as it currently meets all our contact centre expectations.

Alternatives Considered

Ameyo FusionCX

Reasons for Switching to HoduCC

Hoducc has more features, easy to integrate and extend. Its compares far better on pricing as well

Pros

The web based architecture is easy to deploy and webrtc Soft phone loved by agents. No need to handle different software. All inclusive.

Cons

Mobile App for Agents will be revolutionary.

Alternatives Considered

QueueMetrics, 3CX and XCALLY

Reasons for Choosing HoduCC

Less features, high maintenance

Reasons for Switching to HoduCC

Ease of use, pricing, features

Pros

HoduCC is how a software must be, easy to use, with good support, flexible, you can ask for any kind of integration and their team is able to develop, we must have partners like this, this make our business trustable

Cons

We have no complaints, everything we expect is there, and when we need something that is not, we can ask to develop

Pros

I love the reporting capabilities which gives a whole lot of accountability to the organization. The dashboard is quite detailed and apt for support.

Cons

Lack of Omnichannel availability. The email support can also do a whole lot better especially from escalation perspectives.

Alternatives Considered

Ameyo

Reasons for Switching to HoduCC

Simplicity and reporting capabilities

Pros

It helps in monthly reporting and the ability to track, monitor, record, coach, transfer, and batch into calls. Automated call back reminder makes sense too.

Cons

Call reminder and graphical representative of both inbound and outbound calls

Pros

HoduCC is a very flexible product allowing you to customize call traffic, monitoring, and reporting. It is full of inbound and outbound calling features.

Cons

There are some industry standards that we found to be missing, however the platform allows the HoduCC development team the capability of implementing new features and metrics.

Pros

We love the fact that the system comes fully loaded with plenty of amazing features and the HoduCC Team is always willing to assist in adjusting things to your requirements, whether it be changes to current features or adding your requirements to their road map.

Cons

Nothing we are currently very happy with the platform.

Pros

Ease of usage and prompt response from support team

Cons

The re-installation fee is rather high.

Pros

Integration into our data centres. Ease of use.

Cons

Admins not being able to take phone calls.

Pros

It is great product for Contact Centers and IP PBX solutions. If any customer wanted to make happy of their customer providing best customer care service definitely, they have to look into HuduCC

Cons

I don't see any drawback as such probably drag and drop of IVR functionality would help simple IVR functionality call centers. however, if you are looking for I don't suggest UI based IVR application development

Pros

I like the Real-Time Reporting/call recording

Cons

There are no aspect of the product that is difficult to use

Pros

Easy to setup, use and configure on the fly. If anything needs to be updated administrators can easily log on and make the changes themselves. The system is quite flexible so we can turn off the features we are not using to keep things simple but still have the ability to turn them on at a later date if we would like to.

Cons

Sometimes there are additional reporting metrics we would like to report on that don't already exist however when we need a new calculation the turn around time is very quick.

Pros

It is easy to use and the sound is clear.

Cons

When there is a technical issue on weekends, it takes days before it gets resolved.