TimeWellScheduled Reviews

Pros

From an administrative standpoint I really appreciated the ability to pivot between instances. Having to work across multiple locations, being able to log in and pivot within the system was very useful and convenient.

Cons

Small inconveniences, such as if an employee accidently selected the wrong answer for the COVID pre-screening, they would be locked out for an entire day. It would be more convenient to be able to actively see check in and check out and COVID notifications in real-time from the dashboard. So you could unblock an associate and allow them to re-engage. Minor but it can be inconvenient because once the associate cannot log in again, we have to notify payroll and take other steps spending time on the correction if a mistake was made.

Additionally, it would be nice to be able to edit a shift even if the day has begun and an associate has already clocked in. I had a situation where a shift was scheduled, an associate clocked in (their first day), we found that they needed to depart early. Normally you would have an associate clock out and write a note as to why. However, if you have a new associate who is not familiar with the system, it would be much easier for them if I could have modified the shift preventing the early-exit notification to prevent confusion/worry in a new associate. This is a preference on how it could work smoother, without adding additional time on the businesses part to make corrections after the fact or approve early exit, etc.

Pros

Integration to the business was easy and quite seemless. Changeover was done quickly and efficiently. Support was available when needed.
Provides your basic functions for scheduling purposes.

Cons

Could use additional key features and functions from an administrative perspective
Difficult to navigate through all the layers of content to find what you are looking for

Alternatives Considered

Celayix

Reasons for Switching to TimeWellScheduled

Due to the number of other Canadian Tire stores already using the system

Pros

its was easy to import details,and easy to use with our payroll.

Cons

wish it was better with the phone apps that you can do what you can do on desktop pc.whish you could fix some one time card that day.

Pros

Tracking each employees hours and absent. everything is online no more need for a paper trail

Cons

the timecard reports can be confusing to run and to know which one to use for what you are looking for. needs to be simplified

Pros

Who's working, notifications of late or absent staff

Cons

Time clock issues and bugs, availability function limited

Pros

I like that it is easy to use, and that it can be adapted to my team. I like that I am able to see other departments, access all employees info in one program, see histories for time punches

Cons

I really don't have any cons. It meets the criteria for what I need in a scheduling/time punch program

Pros

This is an easy one step program for payroll. reports (including HR issues) scheduling and budgeting.

Cons

The app seems to need to be updated as employees say it is not user friendly

Pros

Time clocking, Date reminders, maintaining sick and vacation and most importantly time cards which are most important for Payroll. Easy and efficient export to Payroll software

Cons

Printed Time card is not much clear. Also Scheduling needs more features as for now it calculates employee hours and we at times need only department hours for budgeting.

Pros

Very easy to use. Has a lot of good features to run the store

Cons

You need to be able to make an availability template for employees. Instead of having to go in and specifically choose dates and time you should be able to make a weekly availability template that employees can set.

Pros

Very easy to use and user friendlyFast and good customer service when there is a problem (very seldom have problems though)

Cons

Keeps asking me to change my password because it's too weak

Pros

I like that all the information that you need is at your fingertips. It makes payroll much easier and it is great in tracking absences, lates, time off etc. It makes scheduling very easy and you can check at any time to see who is working. I also like the email alerts when someone is late....it usually means they forgot to sign in but it gives us an opportunity to remind them that they should be clocking in.

Cons

If employees switch shifts and it doesn't get changed in the Time Well Scheduled system then it can be very confusing for who worked what. Some Managers who approve the changes are not authorized to make changes on the system. This is an employee training function (to leave us a note about changes). It would be nice if there was some way to link to the other employees schedule when an employee signs in to cover that persons shift.

Pros

Some of the best features are within the scheduling like enabling staff to request specific times or shifts, offer and accept shift swaps, being able to create shits blocks and use the drag and drop feature for creating a schedule is a great time saver. We also use it to communicate and send important messages to our staff like daily updates on safety and what is new in the store.

Cons

The behind the scenes functions could use some adjusting. Time cards get automatically approved or not approved sometimes for the same reasons within the set parameters so you end up looking at every individual time card. There used to be an option to choose "mark this day as a sick day" when approving a time card where the staff member left early, this has been removed but should not have been. This function was used on a regular basis.

Pros

I like that they continue to make upgrades based on what companies ask for. It was very easy to use with my current payroll system.

Cons

There was a lot to do to set up my company specifics, and I feel more one on one to guide me through that step would have been very beneficial and time saving.

Pros

Easy to do scheduling, drop down times work well, easy to add sick days and to transfer schedules another employee.

Cons

Does not work from smart phone, time consuming to approve multiple time cards, if an employee is scheduled in more than 1 department, system will only show the department your in at the time, System won't show if an employee is scheduled in one department when scheduling another department.

Pros

Digital punch in/outs for employees on tablet
Website access remotely
Reports easy to use

Cons

No keyboard option on App for punch in. If employee needs to explain why they are late thay can only pick from predefined options

Pros

Love the easiness of scheduling and great communication tool.

Cons

The ability to not toggle certain parameters on the scheduling side. Copy and paste copies the weeks but within our organization an individual works every other weekend.

Pros

All aspects of the program as user-friendly and easy to use. The scheduling feature allows any changes made with ease and keeps employees up-to-date on when they are working next.

Cons

At times it is hard to find something through the seach

Pros

Product is very user friendly. I like how we can add our own times that work for our store.

Cons

Only thing I don’t like is if I need to adjust a start time and the day has started it won’t let you.

Pros

Easy to use features and reports at your finger tips

Cons

tasks must be clicked completed before end of shift. Should be able to do this once shift is over as some employees will stay late

Pros

It is easy to use. App friendly . Scheduling is fast with drop downs. The notes feature is helpful to staff

Cons

Scheduling staff in multiple departments is a little tough when first starting out

Pros

Employee able to get their schedule on line

Cons

the stat holiday feature need some work

Pros

The TWS software is easy to use and understand. The employees are aware of their schedules at all times and do not have to rely on posted schedules.

Cons

Ensuring all departments are set to make changes.

Pros

I like that there are so many options to choose from to customize your experience. Customer service is also very quick to respond.

Cons

Can be laggy sometimes when inputting schedules

Pros

Copy/paste weeks at a time. Love that I can access from anywhere.

Cons

It would be nice to see all the statutory holidays in a list for the year, for all provinces.

Pros

How easy it is to navigate. This helps when showing employees how to use the system.

Cons

The mobile app can show more features and allow for admin access. For example, it would be great if I can add in absences, change schedules and approve timecards through the phone app.