Synder Reviews

Pros

- fast set up
- worth the price
- easy to use
- multiple settings
- syncs both Stripe and PayPal
- awesome support

Cons

I haven't found any in 1.5 years. Maybe they should keep expanding and adding new services. However, it's an opportunity and not a con.

Pros

Loved the flexibility of the application to act as a conduit for our transactions. Support staff [SENSITIVE CONTENT HIDDEN] were fantastic to help us through testing and onboarding.

They support multiple transactional sources.

Cons

We had some glitches at first and had some display issues using various browsers. The support staff helped to rectify the issues and kept us in the loop throughout the process.

Pros

Kept my money refused to assist loess about why they can’t refund and they constantly hide behind this
Not professional
Not trustworthy
A pitiful company
Terrible software

Cons

I hate these people and the software is a joke

Pros

Great syncing app that syncs stripe sales and charges to Quickbooks

Cons

It would be good if you could buy add-hoc credits as and when you need them.

Pros

The web interface is well done, easy to understand without watching videos or reading tutorials.

Cons

It would be better for small businesses to be able to buy more Syncs from the lowest cost package. Business volume fluctuates monthly,

Alternatives Considered

Quickbooks Online

Reasons for Switching to Synder

I wanted to stay with the Quickbooks Desktop version.

Pros

I need detailed transactions loaded to QB desktop - not daily summary. We track inventory for apparel and there are thousands of items. Most interfaces I found do only the summary. Synder gives me that detail and once setup correctly puts the transactions into the correct accounts on QB Desktop. Big time saver.

Cons

My biggest complaint is not being able to data map the item name to a field in quickbooks. I need the variation on Square to map to the item name in QB Desktop. My background is technology - programming. The ability to map fields is already part of their functionality for setup - just not for this field. I have tried multiple times to explain but am not heard. I have to pay staff to go into every transaction and update the items. If this was fixed I would five start this software 100%!!

Pros

The ease of setup. The fact you can import past transactions to save hours of time.

Cons

I have not found anyting yet - just started using.

Alternatives Considered

Zapier and Stripe

Reasons for Switching to Synder

Import past transactions

Pros

I chose to use business payments because it offered a simple way to record my stripe payments in QBO. I accept payment through docusign and did not want to manually enter each payment, especially during my busy season. Business Payments offers great value and is easy to use.

Cons

I have not been able to figure out how to get the software to link to existing clients, so I do have some duplicate customers. Does not kill my productivity, so I am ok with it. will review when things slow down, as I am sure there is a solution.

Pros

By far the best app to use when transfering square transactions into QBO. It imports sales, sales tax, tips, customers profiles, ect for you!! The customer service is par none as well. [SENSITIVE CONTENT HIDDEN] was able to help me instantly with my questions today and guided me to a solution.

Cons

The only thing I've found that I disliked about the app is the ability to transfer cash payments into another account other then the general account that it pulls all transactions into.

Pros

Syncs with items seamlessly--no more fighting with Quickbooks and having to manually enter items or linking them

Cons

Paying for each historical sync--but it is well worth it in the end

Pros

We currently primarily rely on Quickbooks for our administration but use Synder to consolidate sales from four platforms (Etsy, Amazon, Square, and Paypal) in to a single administration. Synder grooms the data before we receive it into Quickbooks. The product works really well and when I ran into problems (twice) tech support was really supportive and left no stone unturned to resolve my issues.
At first I was nervous to spend the money for our starting business but by now they have proven to be worth every penny.

Cons

The pricing for Synder is transaction based, which by itself is a pretty clever pricing model. As a new user I started syncing records before I had all the product mappings figured out. Now that I am deeper into the product I realize I need to go back and rerun historic transactions to resolve to the right products in QuickBooks Inventory management

Pros

I hate any kind of technical software issues and when I have trouble, or questions, I LOVE your customer support. Tonight, I was able to use a chat with [SENSITIVE CONTENT HIDDEN] and he answered all my questions quickly and efficiently and solved my problem right away. I appreciate you hiring wonderful people like [SENSITIVE CONTENT HIDDEN] to help me thru things like tonight's issue which are so frustrating for me.

Cons

Sometimes I get emails or corespondence that is not intuitive to me. I wish things were worded more "idiot proof" so that a layman can understand it. I make jewelry .... I am not an IT person.

Pros

Synder takes the work out of my accounting. All invoices paid are synched directly to my Quickbooks. It's smoother and I never have to worry. Before Synder, I was manually trying to keep track of everything. This makes it so easy.

Cons

I have no complaints. Synder has been great with all needs

Pros

As I told [SENSITIVE CONTENT HIDDEN] the last time I asked for his help importing PayPal and Stripe - This service is the only reason I'm not on tranquilizers while trying to work with Quickbooks online. The Synder app is logical, well thought out and works - in other words, everything that Quickbooks online is not.

Cons

At the moment I'm so grateful it exists I cannot think of a con.

Pros

Business Payments is basically set and forget. We've been using it for more than a year and we haven't had to touch it at all. All of our Stripe transactions are automatically imported into QBO just a few minutes after they happen.

Cons

We don't have any dislikes. It does exactly what it's supposed to do.

Pros

Love the automatic Syncs and that you don't need to constantly check if it's working

Cons

Nothing it's great.

Pros

The automation between QuickBooks and payment gateways. The support is absolutely fantastic. I had such in depth and immediate help from the rep who made me feel that I was important enough to answer promptly and spend time on. I have been so frustrated in setting up my new QuickBooks account, and their online chat was painful and clearly the operator was talking to someone else. With Cloud Business, I had immediate and individual help, which really worked for me and helped to get my book keeping operational where QBO had no real interest. Thank you so much. The support alone is why I have now chosen to use Business Payments going forward.

Cons

The price of course but it's not a real complaint!

Pros

[SENSITIVE CONTENT HIDDEN] just saved me hours of work each week. Unbeknownst to me, I had set up the flow in Snyder incorrectly and it was causing me to manually change each Stripe transaction in QBO. [SENSITIVE CONTENT HIDDEN] quickly identified and fixed the issue.

Cons

I am happy with all aspects of the product.

Pros

The product was very easy to use and setup, and has plenty of configuration options to suit different requirements.

Cons

Nothing really. We wanted something that would work out of the box, and it seems to do what we want.

Pros

New user here. Can't comment on anything yet except implementation assistance, which was outstanding. Anna asked all the right questions to find out what we needed, then walked me through every step of the process to configure Synder AND configure QBO (!!!) to integrate the two products in exactly the way I hoped things would work. I think this is so important to a successful implementation and, honestly, not something many companies get right. Synder did.

Cons

New user - don't have enough experience to comment.

Pros

very easy to integrate, this app saves you time and works seamlessly. great customer support.

Cons

sometimes a bit confusing with the different european VAT rates.

Pros

Easy to use. [SENSITIVE CONTENT HIDDEN] did a very nice job answering all my questions. I was very happy with her fast responds. She provided great service and was very informative.

Cons

Nothing. I enjoyed talking to [SENSITIVE CONTENT HIDDEN]. She even waited while I was trying out stuff.

Pros

Best tech support team
Easy to use
User friendliness

Cons

So far there is nothing I didn't like, this app is great!

Pros

It allows Stripe to feed through and properly reflect fees.

Cons

It is a little complicated to get started.

Pros

I like that it integrates better than the Etsy integration that they provide for QBO.

Cons

If you roll-back the import, you don't get the credits back.