User Reviews Overview

About Google Workspace

Google Workspace business solutions seamlessly integrate everything that you and your team need to get anything done, all-in-one place, including professional @yourcompany email. Whether it’s a video call with a client, chat room...

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Feature ratings

Value for Money
4.6
Features
4.6
Ease of Use
4.6
Customer Support
4.3

Browse Google Workspace Reviews

14,549 of 14,549 reviews
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Oliviu Alexandru
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 3/2/2023

Streamlining Collaboration and Communication with Google Workspace

Learning curve for some users, especially for those who are not familiar with Google's suite of tools.Limited customization options for certain services, such as Gmail.The need for a stable internet connection to fully utilize the features of the platform.Some features may not be as robust as standalone products, such as project management or graphic design software.Users may encounter bugs or technical issues, although these are generally resolved quickly by Google's support team.May not be fully compatible with some older systems or devices.Not all features may be available in certain countries, depending on regional restrictions.Higher cost for larger organizations with more users compared to smaller organizations or individuals.Some users may find the ads in Gmail distracting or annoying.The need for a Google account to access and use the suite of tools.

Pros

Intuitive and user-friendly interface, making it easy for individuals to get started with the tools.Seamless integration between different services, allowing for effortless collaboration between team members.Real-time document collaboration feature in Google Docs, allowing multiple people to work on the same document at the same time.Comprehensive suite of productivity tools, including Gmail, Google Drive, Google Calendar, and Google Meet.Advanced security features, such as two-factor authentication and data encryption, ensuring that sensitive information remains secure.Highly scalable, making it a good choice for organizations of all sizes.Offers a wide range of tools and features to help individuals and organizations work more efficiently and effectively.Cost-effective compared to purchasing individual productivity tools.Accessible from anywhere with an internet connection.Regular updates and new features being added, providing users with an ever-evolving suite of tools to improve productivity.

Rebecca
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 31/1/2023

Was not so sure about Google for work at first - but now I absolutely couldn't have it any...

While it may not work for large multinationals, as an SME there is no easier way to organise your company's calendars and collaboration. We rarely have any issues (though I can't say never) and it really helps with all internal meetings and files that are being worked on in real time. As a former Microsoft suite user, I can say I never want to go back.

Pros

The Google we know and love has made it so that we don't have to learn a new language to operate at work. Everything is easy to learn and easy to use, with a trusted name behind that gives your business a sense of security.

Cons

While easy is great, sometimes it is also a sign of basic; and Google Workspace does have a tendency to be delivering just about what you need with no thrills or extras - or at least to the untrained user.

entin
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3
Reviewed on 30/1/2023

Still learn how to use

need more advanced features and eye-catching dashboards to motivate working remotely

Pros

it's good for small businesses to large business cos for a large capacity team member

Cons

Not much feature for team productivity and collaborations

Top Google Workspace Alternatives

Rendel Anne
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/12/2022

A Tool for Effective Collaboration Platform

Overall, using this service to store documents is helpful. Less so for anything more difficult because you'll have to handle everything on your own and won't be able to rely on the system to help you locate, store, and retrieve documents.

Pros

The simplicity of collaboration, the features it offers, the untapped potential, the support for actual collaboration services, the freedom of movement and accessibility to services from any location at any time.

Cons

Due to the large number of product variations, customers may be confused about the pricing and feel that they are not receiving value for their money. Additionally, the ability to upload and save files Less storage space is available for free. By raising the maximum number of files that can be saved during free trials, this quality must be added.

Howard
  • Industry: Hospitality
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 26/1/2023

Great suite of products for every day office work and scheduling.

Google Workspace makes all of our employee's computer-based work a breeze. Everyone here prefers it over other well-known competitors.

Pros

I love how easily Google Workforce integrates everyone in our organisation. All the software packages are web-based and super easy to use. Especially Sheets!

Cons

Cloud-based means if the internet goes down we cannot edit docs etc. This rarely happens but is a concern of mine.

Devin
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

5
Reviewed on 1/2/2023

Startup to Smooth sailing

So far I have enjoyed working with Google workspace and I like how easy it is to add domains and apply roles as well as the alternate email features. It’s really easy to manage teens.

Pros

I like that everything I need is in one location, and they recommend the top apps to integrate to make the workflow even less complicated

Cons

There are a lot of choices as far as app suggestions, and the reviews from other users can sometimes be misleading

Alternatives Considered

ClickFunnels and iCloud

Reasons for Choosing Google Workspace

Microsoft had very limited features as far as team integrations, and it wasn’t very user-friendly

Switched From

Microsoft 365

Reasons for Switching to Google Workspace

Google really simplified everything for me and they didn’t try to sell me based on height
Aleah
  • Industry: Accounting
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 31/1/2023

Google workspace

Overall i actually love the app i use it daily its very useful and can help with a lot of things .

Pros

The things that i liked the most about Google Workspace is that its no skills required, its free and there's a lot of things that is very intresting because its the biggest search engine out there !!

Cons

Nothing i loved everything about the app

Alternatives Considered

Google Docs and Google Meet

Reasons for Switching to Google Workspace

Its 100% more better and also very helpful and not complicated like the others.
Rishabh
  • Industry: Human Resources
  • Company size: 201–500 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/3/2023

A Highly Effective Tool for Streamlining HR Tasks

My overall experience with Google Workspace for HR Business has been nothing short of amazing. We were able to quickly and easily migrate our existing system over, as well as take advantage of all the features that Google offers. Not only does it provide us a secure platform to house all of our employee data, but also allows us to share documents within the company and collaborate in real-time via Hangouts. The interface is intuitive and user friendly, allowing easy navigation around the many different tools available. Furthermore, their customer service team was very helpful when setting up our account and resolving any issues we had during use. All in all, I would highly recommend Google Workspace for any organization looking to improve their HR business needs without having to invest heavily in an expensive solution.

Pros

1. Streamlined Communication: Google Workspace provides a suite of communication tools to make it easier for employees to stay in touch and collaborate with one another, including email, chat, voice and video conferencing. This helps HR professionals quickly connect with their team members or external partners while providing an efficient way to handle tasks remotely. 2. Enhanced Security: With advanced encryption and sophisticated authentication methods like two-factor verification on all data transmissions, Google Workspace ensures that your employee’s personal information is kept secure at all times. Additionally, the platform offers compliance features such as audits, security alerts and activity logs that can help organizations meet their regulatory requirements for protecting confidential data. 3. Improved Productivity & Collaboration: The various apps included in Google Workspace provide powerful capabilities for streamlining processes within Human Resources departments and making remote collaboration easier than ever before - from cloud-based file storage to project management software; from comprehensive spreadsheets to easy document creation & editing capabilities; from real-time shared calendars & task lists to automatic organization of emails by subject or sender – there are plenty of ways companies can utilize the technology provided by G Suite to optimize workflows across multiple teams within their organization!

Cons

No issue face . It is trusted tool for business. Easily create documents like job descriptions or policy statements without needing to purchase additional software programs.

Anagha
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 3/2/2023

Google workspace review

One of the major problems that Google Workspace solves is the challenge of collaborating effectively and efficiently. With its range of collaboration tools and features, such as real-time document collaboration, file sharing, and video conferencing, teams can work together more effectively, regardless of their location. This helps to improve productivity, streamline workflows, and promote teamwork.Another problem that Google Workspace solves is the challenge of managing and organizing information and communications. With its robust content management and inbox management tools, users can store, organize, and access important information and documents, while also prioritizing and categorizing their communications. This helps to reduce clutter and improve productivity.Google Workspace also helps to improve security and privacy. With its encryption and access controls, organizations can ensure the privacy and security of their sensitive information, while also controlling who has access to that information. This helps to reduce the risk of data breaches and protect against unauthorized access.

Pros

The platform offers a range of features and benefits, including secure data storage, document storage, file sharing, content management, access controls and permissions, inbox management, screen sharing, and video conferencing.One of the key benefits of using Google Workspace is its security features. With encryption and access controls, organizations can ensure the privacy and security of their sensitive information. Additionally, Google Workspace integrates with other Google services, such as Google Drive and Google Docs, providing a seamless and integrated experience for users. This integration makes it easier for teams to collaborate and share information, improving productivity and streamlining workflows.Another major benefit of using Google Workspace is its flexibility and scalability. The platform supports video conferencing and screen sharing from multiple devices, including laptops, tablets, and smartphones, making it easy for users to connect and collaborate from anywhere in the world. Additionally, Google Workspace offers a range of tools and features that can be customized and tailored to meet the specific needs of each organization, providing a flexible and scalable solution for businesses of all sizes.

Cons

While Google Workspace offers a range of customization options, it is still limited in terms of the level of customization that can be achieved, especially when compared to other enterprise-level solutions. The platform can be complex to use, especially for those who are not familiar with cloud-based solutions. This can make it difficult for users to get the most out of the platform, and to utilize its full range of features and benefits.

Pedro
  • Industry: Online Media
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 31/1/2023

Google workspace is made for you

As I have already reported here, my experience with the tool is daily and intense. I use it for personal work and for clients, it has helped me organize emails, create spreadsheets and even websites quickly.

Pros

I can say that I like everything about Google Workspace, a self-help tool for anyone who uses the internet for everything, whether in social networks or teamwork or for small and large companies.I use it to hold meetings with my team and clients every week, the tool helps me organize spreadsheets, emails and much more.Regarding the plans and values... In my opinion, the value of the plans varies according to your need and company size. You can use it for free periods, but I think the amount charged is lower than what the tool delivers.

Cons

As I said, there is nothing serious that I can report here, regarding the tool.But there's just one small issue here to point out among all Google's tools. It's the service issue, which in my case is a bit of work to be able to clear up any doubts or something like that, the service process takes time, but I understand that it must be very busy to serve so many people. However, the tool is perfect and very useful.

CLARK
  • Industry: Primary/Secondary Education
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 24/9/2019

G Suite in the Classroom

Overall, I would highly recommend G Suite in a classroom or any compay really. The storage online is excellent, and best of all, if you create a file in G Suite, it does not count against your storage space. Although with school accounts Google gives everyone unlimited storage.
I use G Suite every single day, and some days it can be frustrating, but most of the time it works extremely well.

Pros

As a teacher, I love using the Google Suite in my classroom. I have all of my work on there and I can easily create, edit, share, and display my work from any location. I can work on something on my classroom desktop, but then open the same file on my laptop when I am in a meeting. I can also access my work on my home computer and on my mobile devices as well.
Creating SlideShows, Spreadsheets, Docs, etc is easy. Sharing those with others is easy too. As teachers, we love to share our work and collaborate together. G Suite makes it very user-friendly.
Google does not charge us our our students to have an account, so I recommend this product over expensive software.

Cons

G Suite does lack some of the more advanced features that you would find on Microsoft or other products. It is a "watered-down" version of the traditional products out there.
Although Google is working hard to fix them, I have found a lot of "bugs" in the system that can make it frustrating for me and my students to work.
As a school district, if the student or teacher leaves the district (on graduation for example) then the student will lose all of their work unless they share their work with their personal gmail account.

Ryan
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 1/10/2019

G Suite is the gold standard in productivity applications

G Suite makes it easily to collaborate not only within your own organization, but also with other organizations on every area from email to processing spreadsheets. It's a must-have in my opinion. As a Gmail user since its early days, I completely trust Google and have faith in what they do (from a non-political side, but I understand that's part of their marketing strategy)

Pros

- Integrated with most of the web
- Has document/office features, easily accessible through nearly any internet browser
- Gmail (email) is closely tied in with everything
- OAuth2 / SSO makes signing up for websites that you wouldn't otherwise care to take time on a breeze
- Google Voice is awesome
- Security is unmatched by any other company

Cons

- Google sometimes has questionable motives
- Their betas are sometimes forced
- Sometimes they drag their feet on important feature releases after announcement, but regardless they always meet their promises. This actually shows great QA and project management which is more of a pro than a con

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

Great feedback from others using the service (note that this references only AOL Mail vs Gmail from the switch I made years ago, not all of G Suite products)

Reasons for Switching to Google Workspace

Office 365 had a terrible interface, was slow and hard to use. They also didn't have their authentication system quite figured out, making logging in a pain if you were tasked with using an organization email address that was on their platform. On the other end, G Suite nailed all those things and more.
Skyler
  • Industry: Writing & Editing
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
N/A

5
Reviewed on 25/7/2022

Google Workspace is the perfect tool to run your online business

My experience with Google Workspace has been great. It has allowed me to have a more professional presence for my freelance writing business with a custom email address for my website, as well as to be able to collaborate on files with clients instead of just from a regular gmail account. The extra Google Drive storage space is a nice bonus too.

Pros

The main reason I subscribed to Google Workspace was to get a custom email address for my domain and to be able to use it in Gmail. I also like the additional Google Drive storage space, as well as use the collaboration and sharing features to deliver all my client work in Google Docs and Google Drive.

Cons

There is honestly nothing that I don't like about Google Workspace. At times it can be a bit confusing to navigate through menus to find what I am specifically looking for. But with a quick Google search I can find it.

Shazia
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 26/3/2022

Google Workspace is the most versatile collaboration platform that is easy and cost-effective

With the implementation of Google Workpace, we were able to work remotely from our homes. The applications provided are very easy to use so there was no learning curve for us. Due to the pandemic, we faced various communication and collaboration barriers and we were able to solve it completely with the implementation of Google Workspce. It is the only platform that we need to connect, communicate, create and collaborate on documents seamlessly over the web

Pros

1) The most favourable feature of Google Workspace is the easy to use user interface of the provided applications.
2) I like the wide range of collaboration features that the product provides. I can seamlessly collaborate on files, documents, spreadsheets, PowerPoint and Google Drive files.
3) The custom work domain that Google Workspace provides gives professionalism to email addresses.
4) The Google Chat app which is also integrated in Gmail is very helpful for connecting and communicating with my colleagues remotely from my home.
5) Unlimited storage is provided to every user in Google Drive and there's no limit on the file size and type that can be stored.
6) Google Workspace also provides unlimited time for Google Meet meetings with various features like recording.
7) Apart from these, there are unlimited features of Google Workspace that will help you in creating a seamless virtual workpace and ease remote communication and collaboration during this pandemic.

Cons

I wish more in-built templates could be provided for PowerPoint and Spreadsheets so the document creation process could be even more simple.
I would also love to see a variety of pricing plans with lesser price for few features in some plans as all of the features of Google Workpace are not used in our school.
Rest everything is perfect and Google Workspce is worth its price.

Alternatives Considered

WPS Office

Reasons for Switching to Google Workspace

We chose Google Workspace over its other competitors due to the ease of integration and usage. Another reason was that we were already using various products provided by Google so there was no learning curve for us.
Michael
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
N/A

5
Reviewed on 28/4/2020

Our Team Lives by G Suite

Pros

Our team lives by using G Suite. We love it. There is only one feature i wish it had. (see below) other than that it is perfect, really. and the price is great. love the mobile apps for android and ios. amazing. not many people know g suite is hipaa compliant, that is, if you have google sign a BAA with your company. this is great.

Cons

i wish you could search WITHIN documents on your computer. in order to do this, you need to go to the web interface. you can only search by file names, etc. on your computer.

Alternatives Considered

Dropbox Business and ShareFile VDR

Reasons for Choosing Google Workspace

better features and better pricing for g suite.

Reasons for Switching to Google Workspace

best combination of features and price for g suite. liked the mobile apps better for g suite too.
Joshin
  • Industry: Real Estate
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 21/4/2022

All In One Solutions

Pros

They have all products which we need for our day-to-day business: email, online drive, calendar, google sheet, google meet.

Cons

I really wish they could have developed an app or software for PC to open google documents that are downloaded. Also, to add an option to import other fonts that are not available on google.

Alternatives Considered

Microsoft 365

Reasons for Choosing Google Workspace

We used the HostGator email service, but due to server issues, we were not able to receive the emails on time. So we switched to custom Gmail accounts. We also subscribed eFileCabinet to store our documents, but their interface and document sharing options were not appreciated by our collaborators, so we discontinued their service and selected google drive.

Switched From

HostGator and eFileCabinet

Reasons for Switching to Google Workspace

Our collaborators and agents use Gmail-based accounts, so we can confidently share the documents via google drive and faster than one drive when we open a file. Google Sheets can be accessed by anyone, no purchase is necessary by the recipient.
Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 16/3/2018

Would never use another service just for the company email alone.

GStuie, and Google in general, gives the answer to so many questions and provides so much for such a great price, it is ridiculous to conceive of using anything else.

Pros

There are so many things that GSuite can do that it would be impossible to list all of the pros. I'm going to just focus on email for this review to try to simplify things. The greatest thing about GSuite for your company email is that if you have a parent company, with multiple smaller companies underneath it, you don't have to pay to have email service for every single domain! Each domain can be set up as a subdomain of the parent company and then every user can receive email at [email protected] in the same mailbox! Additionally, you can create a "group" like "support" and it will then work for the main domain and each subdomain in the same group section! You can have them all go into a group messaging system where any of your users can respond, or you can use routing to send them to a ticketing system! Easy Peasy! That's just one part of one product, out of MANY, Amazing!

Cons

It almost always has the ability to perform the function that you need, the only problem is that sometimes finding that information can be a little difficult, specifically finding the correct wording to search for if you're not familiar with the lingo for a particular feature. Additionally, Google support can sometimes be a chore to contact, but once you do get a hold of them, I must say they are exceptional overall! Also, they don't allow API Keys for subdomains, so linking some services like email or maps with other programs to do automated stuff on your behalf for a specific subdomain can at times be challenging.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/8/2018

G Suite is revolutionizing use of the cloud for business and students everywhere

Extremely positive experience with G Suite. I use it all the time and the ease at which you can convert from Google format to Microsoft Office format is a huge plus, since many people still only use Office. It has overall saved me tons of time and I think really improved my students learning experience.

Pros

Where do I even begin? Well for starters, pretty much the most important things that G Suite can do are free. That is amazing for any student who is strapped for cash. The 2 most important features of G Suite for me are 1) As a scientist, the ability to take experiment notes in Google Docs or make a spreadsheet and share it with my Mentor so that he can keep track of my experiments progress without having to even be in the country. This is good because he travels a lot. And 2) There is an amazing feature on Google Slides where you can give a link to your presentation to anyone in the audience and they can go to the link on their phones or laptops and type out questions that I can then see on my computer!!! This is an invaluable feature when teaching larger classes and students are scared to ask a question and sounding stupid.

Cons

The features in all of the Microsoft office-like programs in G Suite are not really close to comparable to the amount and quality of features in the actual Microsoft Office suite (yet). I assume this will get better with time but for example the variety of transitions and animations in Google Slides is much less than PowerPoint. Also, in Microsoft Excel you can basically code programs if you know what you are doing, and this is just not achievable yet with Google Sheets.

Suman
  • Industry: Business Supplies & Equipment
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4
Reviewed on 21/1/2023

Best in the Business

Overall, Google Workspace is a highly recommended suite of productivity tools for businesses and organizations of all sizes, with its range of features, security and collaboration tools. However, it may not be the best option for small businesses or individual users due to cost, and lack of offline capabilities.

Pros

User-friendly interface: The interface is easy to navigate, making it simple for users to find and access the tools they need.Seamless integration: The integration between the various tools is seamless, allowing for efficient collaboration and communication within teams.Cloud-based: The cloud-based nature of the suite allows for easy access and collaboration on documents and projects from anywhere, as well as automatic backups and updates.Collaboration tools: Google Workspace provides a range of collaboration tools, such as Docs, Sheets, and Slides, which enable multiple users to work on a document simultaneously.Security: Google Workspace comes with a range of security features, including two-factor authentication, data encryption, and compliance with various security standards.

Cons

Price: While the cost of Google Workspace is reasonable, it can be expensive for small businesses or individual users.Limited offline capabilities: Some of the tools in Google Workspace require an internet connection to work, which can be an issue for users in areas with poor connectivity.Limited customization: Some users may find the customization options to be limited, particularly when it comes to the look and feel of the interface.Dependence on internet: As the tools are cloud based, it requires a good internet connection to work, if internet connection is slow or unstable then it can be frustrating to work.

Rob
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
N/A
Features
4
Ease of Use
5
Customer Support
N/A

4
Reviewed on 27/5/2019

Doesn't get easier

For all the minor complaints above, G Suite was always my first pick for web-based productivity. It makes it easy to stay organized, look professional, and collaborate with my small team so that every moment we spend working counts. I would recommend it to just about anybody.

Pros

In my circles, Gmail is the default email client, so opting for G Suite as the system to run a digital marketing business just made sense. It's a near-perfect solution for email, collaborating on documents, cloud storage, and scheduling, with what I'll call the most user-friendly layout of the typical options. I know that by choosing G Suite, I won't have to worry about a lengthy on-boarding process, and that's a big benefit given how little time I have as an entrepreneur to devote to tedium.

Cons

Little things missing from G Suite make it a near-perfect solution rather than a perfect one. I like that Dropbox can be used as a server. I like that Office 365 includes access to Desktop applications that, frankly, are more capable than what Google offers (though Google's offerings are perfectly fine the majority of the time). Other things, like the half-baked Google Meet, are puzzling for their inclusion and lack of visibility in the suite. I'd wager most users have no idea it's an option, and that might be for the best, as it's not a great choice for hosting conference calls. Hangouts Chat, meanwhile, has gotten plenty of exposure, but lacks basic features like proper integration with regular Hangouts, Group Chat, and other things that users need. Essentially, try to get outside of the basics, and G Suite will let you down.

Nathaly
  • Industry: Utilities
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/10/2019

Brilliant all inclusive Business Solution

Overall my experience with Gsuite has been such an adventure.
The structure allows for safety but there is so much within the suite that your imagination is honestly the only limit.

Because there are so many pieces that can be integrated, changed and work together, I do believe that Gsuite has brought out a different way of thinking for me that allows me to think about process, procedures and customer satisfaction and streamlining all in one.

I have had so much learning and playing and growing with the suite.

Pros

I enjoy that this software has so many integrations and is flexible.
I find that I have a good main structure to work with but that I can add, change or manipulate the softwares that are involved within the gsuite.

I find that collaborating with my Team is a lot easier with hangouts. Our file storage system has become more streamlined with drive. We can each view eachothers calendars so there isn't any double bookings.

My favourite tool within the Gsuite is Google Sheets.
There isn't anything that I can't do with sheets. Together with App-Script I have managed to developed some mini functioning software for my teams as a way to keep daily tasks and data together, but also automate it enough to take away the admin aspects of their day.

Gsuite has brilliant educational material. If I dont know how to do something or if I'm not sure I can integrate with another tool, searching is as simple as asking a question and BOOM! Answers given!

Cons

I sometimes find that tools are all over the place. There isn't one 'Operating System' of sorts that puts them together. This is where something like Chrome OS comes in handy, however on my windows machine I rely on bookmarks, pinning and browser extensions to have my frequently used tools together.

However, myself (and most people) are so used to this that it's an almost invisible challenge. It only becomes a little bit complicated when trying to look for ways to seamlessly use both tools together.

This is where the right slide drawer in Gmail comes in handy. I just dont use my mailbox enough to frequently use that right slide drawer. If I could have that right slide drawer installed as an extension to my browser that would be all the more useful!

Mark
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 14/6/2018

Great suite of apps for creatives and any company looking to create documents collaboratively

Pros

gMail is a great lightweight e-mail app, that goes without saying. As a content writer, I also love the ability to share Docs, Sheets, and Slides with customers, and have the ability to work on them at the same time through the Chrome browser. I use Google Drive extensively, and the storage space they offer for my subscription price is great value. So much so that I don't even know how much I have, because I never worry about running out of storage.

I've only had to connect with the G Suite support team a couple of times, and they were quite knowledgeable and efficient as far as follow up. The G Suite Marketplace is also great, offering several free add-ons or affordable plug-ins to apps for CRM, word counters, WordPress, and other productivity apps. I've used G Suite and Office 365 simultaneously, and both suites offer great value for desktop or browser-based productivity. I will be continuing to use G Suite for the foreseeable future. I would recommend other small businesses, creatives or even large businesses do so that prefer browser-based applications on Chrome, Firefox or other popular browsers. If your companies run multiple iOS, Android, Windows, and Linux devices, it seems the ideal solution for communication, document creation, and file management.

Cons

As a writer, I use Grammarly quite a bit. Unfortunately, G Suite and Grammarly aren't currently compatible. Apparently, that is in the Grammarly roadmap, but it's uncertain when it will be available. I can't really think of any other cons, other than Google Sites is a little clunky, but since I'm not really a web designer and I use WordPress, I don't really worry about it. It would be great to have the option to host a WordPress site instead of using the Google Sites "CMS" I suppose.

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
1

5
Reviewed on 12/5/2022

The best!

Fantastic and I always suggest to anyone who asks me about it.

Pros

I use email, spreadsheet, chat, drive, calendar, and keep every single day and I love them all. Of course they could come up with more video tutorials and more educational contents for Google Workspace but still good enough. It's been like 12 years I am using Gsuite legacy and Google Workspace, I cannot imagine using other services at this time. Email app is the same as Gmail, very easy to use and soooo many apps and chrome extensions that makes you use email app. Sheets are fantastic, no need to use excel anymore.

Cons

Calendar's interface is too big and when we integrate it to other softwares such as High Level, we have to scroll up and down to see the whole day schedule. My clients often complain about this issue. Forms could be smaller in height and more easy to understand. Sites are actually bad!

Verified Reviewer
  • Industry: Professional Training & Coaching
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

5
Reviewed on 1/5/2017

Best Cloud Eco-System Available

Pros

Unless you're an Apple user (which, as a recovering Apple fan, puts a lot of roadblocks in the way of your computing experience), you have two choices for an integrated cloud suite - Google or Microsoft. While the latter caters to larger businesses, and has a comprehensive if dizzying collection of tools available, my experience on that platform was terrible from a small business owner's perspective. My brief experience with Office 365 convinced me to return to G-Suite (formerly Google Apps), which I recommend wholeheartedly.

It is an easy, very fast, totally extensible system with good (not always the clearest) support. And everyone plugs into it. Gmail vs. Outlook: I was an Outlook holdout for many years, but then realized that a little bit of training and time acclimated me to Gmail's interface. I continue to use Office programs, but occasionally use the Google Docs, Sheets etc. - which are handy for collaboration. I started using Google Apps in 2011 as a sync backup solution when I lost data in a HD crash. Since then, I put all my docs into the G-Drive folder on my laptop, and have never lost a document since. I upgraded to 1 TB of storage, so absolutely everything is in the cloud, and syncs to my system.

Cons

As mentioned above, their support and documentation can be a bit opaque, but they are available on the phone if you really need to talk to someone. Microsoft's cloud initiative has been good because it has forced Google to be more responsive to customers. Otherwise, I have no complaints. One piece of advice: make sure to use the two-step authentication on all of your Google accounts (-Gsuite, Play, Wallet etc.) to avoid getting hacked. Google won't hesitate to blame you and charge you for anything on your account, even if you can prove that it wasn't your charge.

Verified Reviewer
  • Industry: Investment Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 19/4/2022

The best workspace on the market

It is worth it. Technical feedback I can give several. But I believe that what will help the most here is knowing that you have a client here with peace of mind. It works!

Pros

There are many points in favor. The familiarity. The ease of configuration. The ease of operation. The benefits that the integration of so many crucial services in just one environment brings. The customer service. The fair values (although after the change in plans they made, if I'm not mistaken in 2018, they put features like full control of Android phones only on the most expensive plan, something we don't need. This also goes to a negative point , they could have a pricing format with greater simplicity of on-demand.) Anyway, I know that there are some other companies with similar packages, like Zoho. But stick with the state of the art. Choose Google and complete with ClickUp for example.

Cons

They're not perfect, but oddly enough it's difficult to find cons. Something I mentioned in the positive points that is also negative: they put features like full control of Android phones only on the most expensive plan, something we don't need. Only the cell phone control. They could have a pricing format with greater simplicity of on-demand.
And the onboarding process (which they don't actually have) but at least an initial guide to help in the general understanding of the tool. You need to be a very light user to have great difficulties. But in order to intelligently connect the dots of the entire implementation, initial knowledge is necessary so that we do not under-use the tool or have rework.

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