User Reviews Overview
About RingCentral MVP
RingCentral MVP is a cloud-based business communications solution that offers tools for Messaging, Video and Phone. Core features of the solution include conferencing, auto-recording and unlimited long-distance and local...
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- Industry: Insurance
- Company size: 201–500 Employees
- Used Daily for 1+ year
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Review Source
Review of Ringcentral
Ringcentral replaces our previous phone system in its entirety, allowing us to utilize soft phones and providing a means for video and text communications. Although we later transitioned to different services for chat and video, initially it was a welcome addition when we were just needing the phone/fax. Overall ring central is a high quality soft phone.
Pros
Ringcentral gave us a lot of options with a low barrier to entry. We came from an environment with no soft phone capability so the transition was very noticeable. The peer-to-peer communication and peer-to-client communication are both very simple and the call quality is always crystal clear.
Cons
The initial IVR setup for our company was a very drawn out process. We had to hire an external party to create our entire workflow since the built in functionality did not suit our needs. Additionally, we were in the market for a custom API hook that new calls would invoke and the process to get this built in took an extremely long time (6+ months) to add.
- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Wonderful product
Overall, it's a wonderful business management system that gives you professional presence for little cost of headache
Pros
Fabulous utility and ease of use. Intuitive features and functions are in place that allows you to easily get done what you need to.
Cons
The non wireless connection or 5g network connection needs improvement. That function is a little rough and could be fleshed out simply
Response from RingCentral
Alexander, the Review Team appreciates your review. We are proud to provide you with a business management system that offers intuitive features and functions that allow you to operate with ease!
As VoIP calls require an internet connection for optimized call quality, you'll experience poor connection when there is not a strong connection available. Call Continuation allows you to toggle from poor WiFi to your carrier to continue as a 3G/4G VoIP call. Learn about call continuation here: https://ringcentr.al/3R7rRzz. We hope this helps; thank you!
- Industry: Nonprofit Organisation Management
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
RingCentral for Non-Profits
Pros
We used this when we wanted to bring in a VOIP system. It was tested and used for a few weeks but we decided to go in a different direction. It is a good overall system.
Cons
It wasn't bad, just needed a bit more refinement. The app is useful but we just went with teams.
Response from RingCentral
Thank you for your feedback. We would love to learn more about your experience; please email the Review Team at [email protected] to continue this conversation! We appreciate you.
Top RingCentral MVP Alternatives
- Industry: Oil & Energy
- Company size: 1,001–5,000 Employees
- Used Weekly for 6-12 months
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Review Source
work smart not harder work from home
This was an absolutely vital tool during the pandemic.
Pros
Being able to have my full class in the video conference.
Cons
It's a bit difficult to do large video conferences requiring a bit of maneuvering.
Response from RingCentral
Eric, thank you for taking the time to express how our product has positively impacted you. If you want to tell us more, email us at [email protected]; the Review Team appreciates your feedback!
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
An alternative for a phone number for freelancers
We tried different call applications but this one was the best! I am working as a freelancer with US based company, and this application gave me freedom to call, receive calls and voice mails and get done my job very fast and easy. Easy to set up.
Pros
Inliked the voice mail option, since I am working in a different time zone, remotely.
Cons
Nothing major, just sometimes I need to re-log in.
Response from RingCentral
Hi Aleksandar, the Review Team appreciates your feedback! If you would like to share more, email us at [email protected].
- Industry: Human Resources
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Highly Recommended
Pros
We use RingCentral at work and I love it! I use it multiple times a day for answering/making phone calls and also use the texting feature.
Cons
The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't think other companies would normally have.
Response from RingCentral
Taylor, thank you for your feedback! The Review Team appreciates you taking the time to provide us with your valuable insight.
We would love to hear more about your experience; if you want to continue this conversation and tell us more, please email us at [email protected]. Thank you again!
- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Is not seamless with my iphone mailbox
Pros
I like how easily it integrates with my cellphone from a caller standpoint.
Cons
I struggle to listen to voicemails from my RC calls. I wish they would forward to my regular voicemail inbox on my phone so that I do not have to go to the app.
Response from RingCentral
Tiffany, the Review Team appreciates your review! We would love to assist you in improving your experience however we can. To get the conversation going, please email us at [email protected]. We hope to hear back from you soon; thank you!
- Industry: Outsourcing/Offshoring
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Ring Central as a calling platform
In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection problems or crashes or failures. Calls are heard clearly and there is little flickering
Pros
I like that it's a very complete platform, it's quite stable and its reports are easy to consult.
Cons
One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do exist)
Response from RingCentral
Hey Juan, thank you so much for your feedback! The Review Team loves hearing from our valued customers.
If you would like to share more, please email us at [email protected]. We appreciate your business!
- Industry: Government Administration
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Ring Central Review
Pros
I like the multiple functions of the system that act as a real telephone.
Cons
Some functions don’t operate easily and can hinder work communication. Changing the settings doesn’t always improve the problems either.
Response from RingCentral
The Review Team appreciates your feedback! We would love to assist in improving your experience however we can. Please email us at [email protected]. Thank you!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Monthly for 2+ years
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Review Source
Streamlining Communication
Although the app could benefit from expanding its integration options, this minor drawback is outweighed by its numerous strengths.
Pros
Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted.
Cons
it falls short in terms of integration options with other business tools
Response from RingCentral
Hi Marcy, the Review Team appreciates you for sharing your review with us and the community! We are proud to provide you with a consistent product that assists in streamlining your communications.
If you would like to continue this conversation, please email us at [email protected]. Thank you!
- Industry: Nonprofit Organisation Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Affordable and Intuitive Option for Small Business
We were looking for an affordable, integrated platform that can be used for both internal collaboration and as an external calling solution. Our staff is grateful to no longer give out their cell numbers for calls, but to be able to get calls forwarded through the app. Overall, RingCentral MVP was easy to implement and we're satisfied.
Pros
RingCentral is convenient and easy to use, especially where we need it most- that is, making calls and sending texts to our clients and external partners from our app or desktop. Even for staff members who don't have extensions, it's easy to forward Voice Messages via email, since they come in as an attachment.
Our team was moving from a dial-only system and had reservations about transitioning to a feature-rich cloud based phone line- but everything is easy to use and straightforward, from integrations to scheduling to sharing files. We weren't expecting that we'd use the reporting feature, but that also comes in handy as we can collect data on who is making calls and sending texts at what durations and who is successful in connecting, all which supports time management for our caseworkers.
Cons
Periodically, customer support will have you waiting for a long time. When there's a technical glitch, this can be an issue. However, it's only happened an handful of times, and we're overall satisfied.
Reasons for Switching to RingCentral MVP
The pricing was better vs enterprise versions of the other platforms, and our sales team was able to set us up very quickly.- Industry: Law Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Best VoIP system out there
Overall we are quite happy with their service. We have rarely had any issues with our phones other than the occasional tech support issue. Their staff is very reliable and has 24-7 support and sticks with you until the problem is solved.
Pros
Ringcentral seamlessly integrates across their desk phone, mobile, and computer platforms. Our attorneys are constantly on the go and this helps them stay connected from wherever they are. Using the mobile platforms they are able to connect to their phone to make and receive calls just like they are at their desk.
The web browser (chrome) plugins offers features like click to dial and click to text. This means we hardly ever have to manually dial a number to make a phone call.
Cons
With high quality VoIP service comes high bandwidth needs. We have to upgrade our network and internet service to be able to accommodate the increase load from the VoIP phones. The switch was worth it in the end.
Reasons for Choosing RingCentral MVP
We spend about 40% less with VoIP phones through ring central over traditional landlines and have far service with much more advanced features.Reasons for Switching to RingCentral MVP
Cost and features. RingCentral was cheaper and had better features.- Industry: Computer Software
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
A Buggy Phone System, and an Unethical Company
It was good to start, but as of late the service has gotten worst and the product has gotten worse.
Pros
It works sometimes. 90% of the calls make it to me and I'm able to pick them up and speak to the person on the other end. Sometimes they hear me clearly other times they are not able to understand me.
Cons
A phone system that is buggy, drops on customers and is not built for any serious company with real customers.
Beware of Dodgy Contract: This is a company that has an auto-renew yearly contract with month to month payments and when service and support go out the windows and the phone system doesn't work, you are still locked into a contract.
Overpriced for what you get.
Alternatives Considered
GoTo ConnectReasons for Switching to RingCentral MVP
It had the features we needed. Features that don't work are hardly features.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
A pretty good office phone system not cost effective at all!
See above. The only problem is cost and customer service.
Pros
The main things this system does well; call routing, mobile access, voicemail, call transfers.
Cons
This software takes a very long time to set up and get rolled out to the team. This is not cheap and only gets more expensive over time. Their customer service is terrible. I have to search to find out anything on my own. I have tired to schedule numerous meetings with my account manager and usually don't get a reply. The last time we actually got one scheduled he flaked and never called into the meeting. I had my whole team there waiting.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
MSP Use Case for RingCentral
Overall, our experience both using and reselling RingCentral has been very positive. Our staff and clients use these products daily and while we do need to work through occasional issues, these are more often training based than product issue based.
Pros
We both use and resell RingCentral. Our self-use is for our IT Service Desk support number and this works wonderfully. It provides us the flexibility to be out in the field and still receive calls from our clients. The medical practices that we've migrated to a RingCentral phone solution find great value in the additional features beyond just a plain old desk phone. These include faxing, SMS messaging, video conferencing, call analytics, etc..
Cons
There are times where it can be difficult to work with the RingCentral sales team and support teams. That said, if you are patient and persistent with them you can almost always reach your end goal.
Reasons for Choosing RingCentral MVP
Legacy products that are going EOL.Reasons for Switching to RingCentral MVP
Ease of access and initial setup.Response from RingCentral
Jon, the Review Team appreciates your valuable feedback. Thank you for taking the time to articulate your positive experience with our product. If you would like to continue the conversation, do not hesitate to email us at [email protected]!
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Expensive, but worth it if you abuse the system.
We are able to easily communicate (and keep track of our communications) in voice and text from opposite sides of the world without anyone calling in having any indication that we're not all in the same time zone.
Pros
RingCentral allows a far-flung Internet-based company to act like a local company in terms of having a local number to call (and call from), while allowing you to quickly and flawlessly transfer callers between extensions even if those extensions are on opposite sides of the planet. It also records all of your texts and calls, allowing you to download and save them for future needs, which is vital in any litigation-sensitive business like property management.
On the level of an individual worker, the ability to mix and match a SoftPhone (on your PC), the RingCentral app (on your mobile device), plus seamlessly forward calls from your landline *and* make a VoiP call that then forwards *your end* of that call to your landline and allows you to have the conversation over the phone like normal.
Cons
Really, the only problem with RingCentral is the price. The price per person per month is steep enough that a smaller company has to really be careful with who they give extensions to, and the limitation to two SoftPhone installs per extension means you can't really use an extension for a whole department or team. Right now, for example, my Marketing team has 3 full-time and 1 part-time worker, but the company can only afford one extension for all of the marketing, so I can't even install a SoftPhone on my desktop and my laptop, because the other one of our SoftPhones is installed on a computer in the Philippines so that we have multiple people who can answer the phone in case one is busy.
Oh, and I have had occasional problems where texting a RingCentral number from a service like Google Voice will flat-out not work, and we can't figure out why. But that's a really minor complaint, all things considered. :)
- Industry: Health, Wellness & Fitness
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Highly responsive customer service
RingCentral helped us to solve the use of old technology like physical faxes. It offered an affordable options for tele-conferences and it provides multiple options for customer service, when needed.
Pros
It is easy to use and administer. We use this sytem for agents that provide Service Management and other users in the company. We have a combination of soft and deskphones that meets all needs. The RingCentral App and the fax features are the favorites amongst users. It is HIPAA compliant and the customer service is stellar. We haven't experienced an outage.
Cons
Deskphones tend to have echo. For some reason, at the beggining we had a lot of issues with the audio (like dead air or choppy calls) but they were addressed promptly. Reporting capabilities are not as robust as other softwares out there.
Alternatives Considered
AireContactReasons for Choosing RingCentral MVP
Needed to update technologySwitched From
MiCloud Connect- Industry: Design
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Robust platform, but expensive and extremely poor support
Pros
Ringcentral has a ton of features, anything you could ask for in a small business voip system. It is very reliable, call quality is good, the mobile app is very stable and has tons of features. Also they support a lot of brands of IP phones if you are looking to use existing equipment and just change your provider.
Cons
It's one of the most expensive voip services on the market, per user cost. They also nickel and dime on certain features like caller ID name which other carriers include by default. They bill you for an extra user seat automatically if you forward calls to an external number, e.g. an answering service, more than 10 times in a month, which other carriers don't charge for. Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating their very annoying phone tree/IVR before you get transferred. Then when someone finally gets on the line, they are outsourced and generally can't help with any technical issues. This means opening a case and waiting days or weeks for a "tier 2" agent to reply. Often cases go unanswered and you have to start the process over again. Without a doubt, RC support is the worst of any vendor our business works with.
Alternatives Considered
8x8 X SeriesSwitched From
Dialpad- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Pretty good...
We utilize RC MVP as our UCaaS solution and it works well for us.
Pros
RingCentral was one of the OG softphones. What has been released works, and they don't release new features until they work (unlike some other providers). The app is robust and feature-rich. The service is reliable and pretty much foolproof on wifi. The search feature within the app is amazing... literally indexes everything. The new layout is also very sleek and streamlined.
Cons
Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers. Calling isn't the best using a mobile connection, you almost always need to be on wifi. The app also doesn't always auto update and can get glitchy if it's not the latest version.
Switched From
Webex- Industry: Insurance
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
"Boosting Team Collaboration with RingCentral MVP: A Comprehensive Review"
Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and team up really. In any case, it may not be the best fit for each business because of its estimating and reconciliation restrictions. Similarly as with any product, it's vital to painstakingly assess your choices and consider your particular business needs prior to pursuing a choice.
Pros
Simple to utilize: RingCentral MVP is easy to understand and instinctive, in any event, for non-educated clients. The point of interaction is basic and direct, making it simple to explore and get to highlights.Far reaching correspondence highlights: RingCentral MVP offers a scope of correspondence highlights, for example, video conferencing, group informing, document sharing, and virtual telephone administrations, making it an all inclusive resource for remote groups.Versatile: RingCentral MVP is versatile and can be tweaked to fit the necessities of any business, whether you're a little group or an enormous endeavor.Reconciliation choices: RingCentral MVP incorporates with a scope of different devices, including CRMs, project the executives programming, and efficiency applications, making it simple to smooth out your work process.Solid client care: RingCentral MVP has gained notoriety for amazing client service, with every minute of every day telephone, email, and visit support accessible for all clients.
Cons
Costly: RingCentral MVP is more costly than a portion of its rivals, with evaluating plans beginning at $19.99 per client each month.Restricted free arrangement: While RingCentral MVP offers a 15-day free preliminary, there is no continuous free arrangement, which might be a disadvantage for more modest organizations or new businesses.Reconciliation limits: While RingCentral MVP offers combination with a scope of different devices, a few clients have viewed the incorporation limits as a downside.Restricted customization choices: A few clients have revealed restricted customization choices with regards to marking and appearance.Dependence on web association: As a cloud-based arrangement, RingCentral MVP is dependent on a steady web association, which can be difficult for clients in regions with unfortunate network.
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
Ring Central for Medium Businesses
We use RingCentral daily as our main phone system and we have a customer call center that uses the phone system very heavily. In general we have not had any major downtime with RingCentral but we do have the strange glitches that cause some users headaches trying to get the softphone to work correctly for them. The phone system works most of the time but because we use Plantronics headsets there can be some tricky configuration that users have difficulties with from time to time.
Pros
RingCentral Softphone app is similar to a cell phone which makes it easy for people to relate to the functions of the softphone app. We use Glip, the messaging system that is part of the RingCentral phone app every day and we particularly like the gif feature that allows you to search for gifs and post them to chat. I also like that you can have the RingCentral phone app on both your desktop or laptop computer and your cell phone and you can transfer calls between the two devices pretty easily. The contacts tab on the softphone app is also a great feature that allows us to search for anyone in the company's number easily and quickly and is a great improvement over our last voip system.
Cons
There are a lot of strange glitches with RingCentral that happen, like when a user cannot make or receive phone calls and the only way to fix the issue is to reboot the user's computer (only seen on Windows 7 computers).We have also had strange issue where a user is not logged into a queue and is set to busy or do not disturb as their status and they get missed calls even though their phone never rang. The support and web results for any issue you search for are not helpful and definitely seem to be filtered to make it seem that there are no issues with the RingCentral softphone app. I also do not like how the phone app will take over my keyboard when I get a call and stop me from completing whatever I was typing when the call came in.

- Industry: Real Estate
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Beyond VOIP service a whole business suite
I am able to have access to phone call's pretty much anywhere I go and if I am not near one of the numbers I have set up, I will be notified of message's and be able to check them from all my devices. With the glimp chat interface you can keep in text message contact with team members from your computer or cell phone and if someone does not have Ring Central it's not a problem for they can just download glimp and your in business.
Pros
There are so many things that are pros for this software. One of the best things is being able to take a call from multi devices. You can have a softphone (On your computer), physical phone and an app for your cell phone. The configurations are limitless on how you want an inbound call to be routed. The other great feature is being able to fax from your cell phone or your computer via the soft phone. When it comes to notifications, you can get them via SMS, email or both. If you have a team then your really in business for they have GLIMP which is a message service you can use on either your computer or smartphone. The best part is if someone does not have a RingCentral service, not a problem, they can just download the app and your messaging. Lastly the service staff are very helpful and will walk you thru any issue your having and will also teach you if you want to learn.
Cons
If you're going to use the shared line group and have a firewall make sure you get all the ACL IP's for they have a lot and they change often and RingCentral is not good at keeping you updated.
- Industry: Law Practice
- Used Daily for 2+ years
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Review Source
RingCentral VOIP services offer great value but not a flawless experience.
Pros
Having shopped business telephony solutions for my own professional practice, I settled on RingCentral as offering the best value for my dollar. I didn't need the VOIP services specifically, but since getting a suite of services from RingCentral I have used them routinely. Focusing specifically on the VOIP service offered by RingCentral I will say that RingCentral offers all the hard- or soft-line system customization options you could want, and makes it easy to use their VOIP services in whatever way you may require, either in the office or mobile. Meanwhile, RingCentral offers ready and helpful support for its customers.
Cons
Like any VOIP solution, RingCentral's VOIP quality is going to depend largely on the quality of your internet connection, which may be dodgy if you're operating remotely. This isn't a knock against RingCentral specifically, but a general warning. You'll also find if you're responsible for administering a RingCentral account, including setting up VOIP services, that while the system is extraordinarily powerful in terms of being able to customize it to your specific needs, the interface to do so is, frankly, pretty horrible and obtuse. Fortunately, for most purposes you may be largely able to "set it and forget it". However, if for some reason there are settings you may need to rotate on a regular basis, going through the system portal can be a big hassle.

- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
RingCentral Rings Our Bell! For a Price.
Pros
The softphone app performs well and is easy to use. The softphone app can be installed on multiple computers allowing you to have, for example, one copy installed on your desktop and one copy installed on your laptop. This means that I can leave my desk and take my laptop with me and still be able to answer my phone.
The softphone integrates with Outlook, so I don't have to duplicate all my contacts into another piece of software. This saves so much time and makes life so much easier.
Cons
Missed calls are not registered on the soft phone in a timely manner. If I have a missed call, the soft phone may not show it for a few minutes or for a few hours.
Their is no app for Windows 10 mobile and no app for Windows 10 (besides the standard Windows OS application). Having a native UWP would be a great option for RingCentral
Soft phone installs are limited to two devices, so I can't install the soft phone on my work PC, work laptop, and home PC. Limiting the amount of soft phones that can connect to the service could be bumped up to 3 or 4.
The soft phone application is easy to use, but I think a revamp of the styling would make it even easier. I often click on different tabs because the icons are not always clear. One icon could mean two different things to two different people.
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Daily Users - Great Theories, Low Functionality, Horrible Support
Don't bother asking for a dedicated support technician. We've been at this for two years and have had like 12 "dedicated" support techs. They have insanely high turnover. Half their customer support reps don't know what they're doing. They're friendly, but that isn't what I need. I need someone with the knowledge to manipulate their complicated system. In theory, it should be a snap to use, but the tutorials and help areas are very outdated and no longer applicable. Also, when you login from the same computer, indeed even the same browser and you haven't even closed it, you just "log out, and log right back in" you are going to see different menu items available to you. Sometimes it logs you into your extensions even though you don't have an extension saved or input in the login screen... and no, it isn't my cache, my settings, etc. etc. I have even tried from computers without things saved. We have missed SO many calls and messages because of the difficulty in function and use of this call system. We are looking for another provider - cost isn't important for us, we need functionality and reliability.
Pros
Multi-user support with simultaneous phone ringing
Text message friendly that updates on all screens/phones
Fax integration so you can receive faxes digitally on the go
Cons
Horrible ignorant customer service who screws up your entire account
Inconsistent reliability of the mobile app and service
Cannot have 2 external phone numbers ringing the same phones on 1 account login