Paychex Flex Reviews

Pros

It helps us to have high standards in the performance of our employees and measure progress.It allows us to customize dashboards and build detailed reports.It is flexible and easy to use, especially when it comes to adding or removing employees.

Cons

There are no complaints about this platform.

Pros

Paychex Flex has been an excellent addition to our HR and payroll management systems. The cloud-based platform has a range of features that have made our operations more efficient and effective. The system is user-friendly, making it easy for us to manage payroll processing, time and attendance tracking, and employee benefits administration. The reporting capabilities of the platform are extensive, which has allowed us to quickly generate customized reports for our needs.One of the standout features of Paychex Flex is the mobile app, which has been incredibly helpful for our employees. It provides them with access to their HR information from anywhere, including pay stubs, time off balances, and more. The system's compliance features have also been a valuable asset to our organization, ensuring that we are always up-to-date with labor laws and regulations.

Cons

Issue that some users have reported is that the platform can be complex and difficult to navigate, especially for beginners. Also concern is the potential for system downtime or slow response times, which can be frustrating for users and may affect business operations.

Pros

Every employee has their own login information

Cons

Customer support. I went through THREE account reps before deciding to find someone else, and NONE OF THEM would answer the phone, return calls, or respond to emails. I finally got the retention team on the phone, who assured me that my rep's supervisor would call me on a specific day at a specific time. That phone call never happened. When I spoke with the retention department again, they informed me it was because it was the supervisors last day in that position, as he was getting a promotion. A supervisor with at least 3 team members who cannot be bothered to speak to a customer and couldn't be bothered himself got promoted.

Alternatives Considered

Gusto and ADP Workforce Now

Reasons for Switching to Paychex Flex

They seemed like the better choice during the onboarding process. That all changed after I ran my first payroll.

Pros

The most impactful features in Paychex Flex are the ability to manage all employee information in one place, the comprehensive suite of payroll and HR tools, and the ease of use. Paychex Flex is very easy to use, and integration with existing business processes is seamless.

Cons

The least favourable aspect of Paychex Flex would have to be its payroll processing. Reports have surfaced of payroll being processed very slowly, and in some cases, not processed at all. This can obviously create a lot of problems for businesses that need their employees to be paid on time.

Alternatives Considered

Gusto and Paylocity

Reasons for Switching to Paychex Flex

Paychex Flex was chosen over Gusto and Paylocity because it offered the best combination of features and price. Paychex Flex is a comprehensive HR and payroll solution that is affordable and easy to use. It offers robust features such as time and attendance tracking, benefits administration, and online payroll.

Pros

The ability to use the phone application makes it incredibly handy to get information and even manage payroll from any location. You may track the non-exempt employees' hours with the addition Stratus time, which integrates with your payroll software. Without a doubt, it is a big relief to be able to be in compliance with all local, state, and federal laws thanks to access to a comprehensive database from a company that has been doing it for decades.

Cons

Certain benefits, which would be useful if you knew what you wanted, cannot be manually set up. We are presently ironing out some problems with a PTO benefit that WE have. Upon entering the dashboard, Paychex Flex requests a fresh verification code. Depending on the administrative access required to do such an activity, users identified in the Paychex Flex may not be erased. Employees might not be able to update time cards electronically because Paychex Flex might only give administrators their usernames and passwords. The administrator is able to make time card adjustments with Paychex Flex. The administrator is able to make payroll modifications using Paychex Flex.

Pros

The software has simplified our payroll process and reduced the amount of time we spend on administrative tasks. I appreciate the flexibility of the platform, allowing us to customize pay rates, deductions, and benefits. Additionally, the integration with our accounting software has been seamless.

Cons

While the platform offers a wide range of features, the user interface can be overwhelming and difficult to navigate at times. It took some time to get used to the system, and I wish there were more helpful tips and tutorials available.

Pros

In general, I have been exceptionally satisfied with Paychex as an organization and their web-based stage, Paychex Flex. I experience the harmony of psyche that our finance is in capable hands. It is not difficult to utilize and it provides me with a genuine serenity that our organization's finance is in capable hands. Their client support is perfect

Cons

Nothing the app seems to do what's it is supposed to do the price seemed to be the issue but now i think it's perfect.

Pros

Paychex Flex is a highly versatile and user-friendly payroll software. It offers a wide range of features, including online payroll processing, direct deposit, and tax filing. The interface is intuitive and easy to navigate, making it simple for businesses to manage their payroll needs. The customer service is also top-notch, with dedicated support teams available to assist with any issues. Overall, Paychex Flex is a reliable and efficient payroll solution for small to medium-sized businesses.

Cons

Paychex Flex can be quite expensive for businesses with a large number of employees. It also has a limited number of integrations with other software and tools. Some users have reported issues with the software's time tracking functionality and the system can be slow to respond at times.

Pros

It’s user-friendly with a couple of downfalls

Cons

Multiple issues with time keeping wouldn’t registered clock ins and clock out times

Pros

They direct deposit into my bank, I can track my hours and anything payroll related, I can see tax documents, and I can edit my information at anytime.

Cons

The app could use some updates to make it more user friendly and easier to navigate.

Pros

I love that I can get new employees set up as users during their onboarding, then this becomes their one-stop-shop for all things payroll. They can access this site to get their pay stubs, make changes to their direct deposit, enroll/change health benefits, and even make adjustments to their 401k plans.

Cons

The only real con I have found with this system is that employees can not make changes to their mailing addresses themselves. They are still required to fill out a form for our Payroll Admin and he has to call Paychex to make the change. This seems like something simple that employees should be able to do themeselves.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Paychex Flex

Paychex Flex offered us everything we were looking for in one package at a very affordable price.

Pros

I enjoyed the ease of using the software and report options.

Cons

Our biggest issue with the software was based on the needs of our company. As a non-profit we have multiple funding streams in which employees may work. After communicating with the payroll implementation team, we set up the system as advised. Several months after we went live, the inaccurate setup caused errors in our general ledger reports, and I personally had to key journal entries of over 1,000 lines bi-weekly just to get the information accurately recorded in our general ledger software. This added one to two days of work onto my already hectic schedule. When we asked to change the setup, we were told that it would take too much time and wouldn't be possible, even though we were paying thousands of dollars a month for this service.

Alternatives Considered

Proliant and ADP Workforce Now

Reasons for Switching to Paychex Flex

We were sold on a seamless system that never did work accurately.

Pros

The time tracking feature is helpful to small companies who use the "honor" system as their time tracker

Cons

I think the software would benefit by being a little more user friendly

Alternatives Considered

Paycom

Reasons for Choosing Paychex Flex

Time tracker, benefits

Reasons for Switching to Paychex Flex

Paycom didn't return our requests to learn about their product.

Pros

The ease of use is the key selling point for Paychex Flex. As a small business owner with little to no HR/Accounting experience, Paychex made payroll and employee management simple and easy.

Cons

Their employee app and time/attendance functionality is terrible. Time clocks were never accurate, difficult to correct, and is the reason we switched providers.

Alternatives Considered

QuickBooks Payroll and ADP Workforce Now

Reasons for Switching to Paychex Flex

Price and ease of implementation. That being said, we have switched to ADP Workforce now after 2 years with Paychex

Pros

How easily the software/app is to use & how very helpful their customer service agents are, also the price is inexpensive compared to other companies.

Cons

Their really is nothing that our company does not like about Paychex Flex, we love the ease of all of it.

Alternatives Considered

ADP Workforce Now

Reasons for Choosing Paychex Flex

The pricing, wait times for customer service, & ease.

Switched From

Square Payroll

Reasons for Switching to Paychex Flex

By reading reviews on both companies.

Pros

The system was friendly to use and easier to do payroll when you were ready.
There wasn't constant updates every day and you were assigned a representative to assist you with any issues.

Cons

Sometimes you run into an issues and your representative is out of the office you may get someone else who is not aware of the issue.

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Paychex Flex

At the time Paychex was more reasonable than the others.

Pros

Paychex has been around a long time and there is a reason for it. Still the gold standard in HR with the number of features in their flagship product and comprehensive suite of HR systems from payroll to benefit tracking to staff database.

Like most the ease of deployment, excellent customer service, mature product cycle and stable version upgrades

Cons

GUI needs improvement, needs to be more touch friendly for IPAD and iOS / android users
provide actionable real time alerts for failures in processing
Support part time / contract workers

Alternatives Considered

ADP Workforce Now

Reasons for Switching to Paychex Flex

Brand awareness, excellent customer support and pricing advantage

Pros

It does everything we need for the organization: payroll, time clocks, tracking, coding time, HR benefits, vacation and sick time, organizational forms, etc. There are also a lot of features that we just don't use as an organization. For instance we use a scheduling app (Homebase) for some of our employees and you can integrate Paychex into Homebase to handle the payroll. We came from another system that was very clunk and difficult to use, so the simplicity of Paychex was a breath of fresh air.

Cons

The biggest issue I have, and just a disclaimer I might not be the best trained, is that employee management is time consuming. It's not super difficult, but I often have trouble finding employees on my team, checking and modifying their time, etc. Also signing forms is a bit cumbersome because you have to click around the document yourself, something more like Verisign would be very helpful when dealing with forms.

Pros

Paychex is easy to use as an employee. Being able to clock in and out is simple - there is a button to click that records the punches. I've also used the timesheet to manually enter time, which is also straightforward. As a supervisor, seeing my direct report's timesheet is handy. To approve, it's a matter of checking a box for approval - I feel like it could not get any simpler as an end user.

Cons

While easy to use, I'm not too fond of the feature for switching between the employee (self) details and supervisor (direct report) details. A switch role function in the upper corner is not necessarily intuitive. I would love for there to be a way to have it all on the same "home" page rather than having to switch roles. While I personally do not have anything to do with the setup of Paychex, I am going to assume there are some issues from there, as our HR department seemed to have difficulty making updates to the system regularly.

Pros

I use Paychex Flex to clock in and out daily, check my time card, request time off and for retreiving an W2. I love that this portal is very user friendly. Nothing is hidden. You can easily find what you are looking for using the tabs on the side. You can also customize your home screen to display what you are needed. As soon as I login in I'm able to clock in and out, view how many hours of PTO I have as well as paystubs.

Cons

I would improve being able to have more widgets in the home screen so you are able to see your time card and attendance right on your home screen. It would be easier to track.

Pros

Paychex FLEX is easy to navigate, fast at loading reports and pages, and gives you access to what you need. As an accountant it is vital for me to be able to have access to the reports and items I need to get accounting and taxes done without having to jump through hoops to get that information. Many payroll firms make this task frustrating and time consuming. With Paychex FLEX I have one log in for all of my clients and can easily navigate to the company and reports that I need every month or at year-end within a few minutes (including the login process).

Cons

One thing I don't like is that the default view for reports is set to the last 90 days. Many times, especially dealing with tax forms, I need reports that were created more than 90 days ago. Also, since the newest reports go to the top of the list you already have the most recent reports at the top. Why not default to the past year and then just let me filter down to a smaller group of reports if that's what I want?

Other than that small gripe, they have done a lot to improve their FLEX format. When it was first released everyone hated it but it has finally been improved to the point that it is extremely usable. The problem is that it seems like every time they get things just right they move to a new platform and "upgrade" their systems. I understand that this might be a necessary evil but it sure does cause a lot of growing pains for the end-user.

Pros

Together with the company's team of payroll specialists, Paychex Flex is an effective payroll solution for small and large companies alike. As administrator for a small company, I appreciate having permissions to manage my company's staff in the tool while allowing the payroll specialist from Paychex to key in the biweekly payroll data. This delegation of duties gives me control over the the job functions that are most important to me.

The General Ledger integration with QuickBooks Online is configurable and works well once set up to meet your business needs. The 3rd party integrator's staff is professional and diaplays an expert knowledge of both Paychex Flex and Quickbooks.

What I like most about Paychex Flex is that our tax returns and payments at the Federal level and for most states are done for us automatically.

Cons

The browser interface is unattractive and not always self explanatory. The client id, which is needed on all email correspondence with your payroll specialist and is displayed on the banner at the top of the screen, cannot be copied and pasted into emails.

The filter feature on the Person screen doesn't work consistently, and I frequently have to reapply the same filter so that only active staff appear.

Online help for the software can be misleading or inaccurate. After following instructions for 1) giving access to staff and 2) adding a new state for withholdings, without success, I learned from my payroll specialist that I didn't have the ability to perform either task through the software.

Pros

NOTHING. We thought we were buying payroll services that would support this firm. From the marketting rep who outright lied about the review services to the 401K rep who lied the servies was" practically free" we feel we have been scammed or ignored for years

Cons

There is NO SUPPORT from this firm. They don't know who their clients are and they don't care. We terminated their services Jan 1, 2021 and they have dragged their feet in closing out their business with us, their automated termination program doesn't work, and they are still billing us for "administatin servies" on the 401K program which we are no longer contributing to- Paychex is making interest on our money and refusing to efficiently close out the program

Pros

I run 2 companies with 1 employee each. I really liked the simplicity of submit the payroll. It didn't take much of my time. But then they started sending formatted charts to fill and more information to submit. Still, it was simple enough. Not much to complain about.

Cons

Customer Service is terrible.
I'm not the kind of person that requests to talk to the boss of your boss, but a payroll specialist can only do so much; So when you have a billing concern or service complaint because you employee did not get his pay, expect that no one will be in charge.

Pros

It's easy to use

Cons

You name a problem and I've probably had it with this system. I've had out IT and Paychex IT on the phone, we made the fixes they suggested and the issues reoccurred.