About Omnisend

Trusted by 125k+ ecommerce businesses, Omnisend’s all-in-one email marketing & SMS tool automates your marketing across the entire customer journey—reaching the right audience, with the right message at the right time. Capture and grow subscriber lists with landing pages & popups. Engage customers with ready-made email templates & newsletters. Boost conversions with pre-built automations like welcome, abandoned cart workflows, yearly birthday emails, and more. Integrates easily in 1-click with Shopify, BigCommerce, WooCommerce, Wix & more. Unlike other platforms on the market, Omnisend allows you to reach out and engage your audiences across multiple channels via the same automation workflow: email, SMS, push notifications. You can also sync your segments to Google and Facebook to create retargeting ads that deliver an immersive customer experience. With Omnisend, omnichannel marketing is an untapped opportunity that drives engagement and sales. Collect subscriber information from their first visit to your online store using eye-catching forms such as popups, embedded forms, the interactive Wheel of Fortune, and landing pages. Engage customers by sending interesting emails, including gift boxes and discount coupon codes. Respond to customers using Omnisend’s attention (marketing) automation with cart recovery and order confirmation emails. Keep customers coming back through personalized and timely automated emails, including order follow-ups and customer reactivation. Omnisend invites Freelancers and Agencies to join the Omnisend Partner Program. Win more clients and receive revenue share for referred and managed accounts. Sell while you sleep with pre-built workflows across Email, SMS, Push, and more. Convert store visitors to shoppers with pre-built omnichannel automations designed for ecommerce: - Abandoned cart recovery emails - Post-sales & order follow-up emails - Product & browse abandonment - New subscribers (welcome emails) - Customers likely to churn (win back, cross-sell & reactivation emails) - Birthday + Customer feedback - All Email and SMS messages, subject lines and workflow settings are pre-built, so you can get up and running in minutes. Create beautiful and professional email campaigns and newsletters in minutes with: - A drag & drop email builder - Ready-made, responsive email templates on any device - Unique coupon codes - Automatic product picker - Product recommender (up to 8 products) - Plus, resend campaigns without any tedious manual work! Grow your Email and SMS subscriber lists by collecting email and/or SMS opt-ins with fully customizable popups, signup bars, landing pages & wheel of fortune. Find ready-made & themed templates in the Forms Library, including Back in Stock notifications & onsite promotions. Plus, a built-in Email List Cleaning tool to optimize your audience. Improve your targeting with robust segmentation and boost your conversions with well-targeted, personalized messages. Create segments for: - High-value (VIP) customers - Likely-to-churn customers - Specific category/product shoppers - First-time/repeat customers & many more data-driven types of audiences. - Combine email with SMS and push notifications - SMS available worldwide - No need to pay for multiple apps anymore! Analyze your campaigns and your customers with real-time reporting: - Sales dashboard - Campaign, automation and form performance reports - Live view of store visitor activity - Customer Lifecycle Stage breakdowns We’ll be here every step of the way to help support you, no matter what plan you’re on. All customers have access to: - 24/7 live chat & email support - On-demand Omnisend Academy training & live webinars - Full help center with articles and guides. - Dedicated Customer Success managers available on plans from $400 p/month
Omnisend Software - Email marketing & newsletters made easy
Omnisend Software - Drive revenue round-the-clock with pre-built ecommerce workflows
Omnisend Software - Convert more visitors with highly-targeted landing pages
Omnisend Software - Eye-catching email & SMS list building tools
Omnisend Software - Actionable insights to help create more personalized messages
Omnisend Software - Award-winning customer support team, available 24/7
Omnisend video
Omnisend Software - Email marketing & newsletters made easy - thumbnail
Omnisend Software - Drive revenue round-the-clock with pre-built ecommerce workflows - thumbnail
Omnisend Software - Convert more visitors with highly-targeted landing pages - thumbnail
Omnisend Software - Eye-catching email & SMS list building tools - thumbnail
Omnisend Software - Actionable insights to help create more personalized messages - thumbnail

Omnisend pricing

Omnisend has a free version and does not offer a free trial. Omnisend paid version starts at US$16.00/month.

Starting Price:
US$16.00/month
Free Version:
Yes
Free trial:
No

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Browse Omnisend Reviews

806 of 806 reviews
Sort by:
Dylan
Dylan
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Amazing Value

For the price, you can't go wrong. At first I was skeptical that we wouldn't make much money off of this, but I'm shocked how much our ROI is on omnisend, such a small price to pay for an amazing return. Keep it up.

Pros

The UI is extremely easy to use and navigate.

Cons

Wish there where more premade templates.

Alternatives Considered

Klaviyo

Reasons for Switching to Omnisend

The price for the other products where to expensive for our budget

Response from Omnisend

Thank you for the amazing feedback! 🎉 We’re so glad you find our UI easy to navigate—it’s like a walk in the park! 🌳 We hear you on the desire for more premade templates, and we’re constantly working to improve our offerings. It’s fantastic to see such a strong ROI; you might just need a new piggy bank to keep up with those returns! 🐷 If you have any ideas or need assistance, don’t hesitate to reach out!

Replied 16/10/2024
Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Our #1 choice for email marketing for our clients

We’ve been using Omnisend for over 5 years and recommend it as our #1 email marketing platform due to the personalized support and learning resources. The ease of use is perfect for anyone looking to get started with email marketing in a quick and highly effective way.

Pros

Working with our CSM and strategizing how we can improve our email marketing for our clients each month. I also love the customer support and how helpful the team is with all of my questions and product feature requests.

Cons

Limited integrations with tools such as Yotpo.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Omnisend was more robust and offered more features.

Switched From

Mailchimp

Reasons for Switching to Omnisend

Better customer support and great learning resources

Response from Omnisend

Thank you for making us your #1 choice for email marketing! 🎉 We’re thrilled to hear you’ve had such a positive experience with our CSMs and support team—it’s always a pleasure helping you strategize and grow. We hear you on the integrations and are always exploring ways to expand our integrations. Five years strong and counting—here’s to many more campaigns and wins ahead!

Replied 16/10/2024
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
3

2
Reviewed on 14/1/2025

Too buggy, but keeps costs down

Overall, I regret choosing Omnisend instead of Klaviyo. It was close, Klaviyo was a bit more expensive but I liked the support option of Omnisend. In the end, I regretted it and after a year we are switching

Pros

I liked chat was quickly available. It has a lot of features, except reporting they make you pay for proper reporting

Cons

Very buggy -> Doesn't use best practices. For example a long time, when we made a copy of live to staging site (which we have to do regularly for WooCommerce) they would override our URL in our email to our staging site and start sending that out. They claimed to fix it, made me jump through all these hoops to reconnect, and it still broke. So they don't even know how their product works.

You need the 24/7 chat support because there are bugs after bugs. And they demand you keep everything in one long thread so it is very hard to find issues if you need to refer back to them.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

MailerLite just broke down too much, once our emails were being marked as spam we moved on.

Switched From

MailerLite

Reasons for Switching to Omnisend

A bit cheaper and better support. But now I regret it and we are switching to Klaviyo

Response from Omnisend

Thank you for taking the time to share your feedback. We truly appreciate your honesty and are sorry to hear that your experience with Omnisend did not meet your expectations. The insights you’ve provided regarding the bugs and challenges you faced are invaluable to us, and we take them seriously as we continue to improve our platform.

We’re glad you found our support team helpful and accessible, but we understand how frustrating recurring technical issues can be. We’d welcome the opportunity to connect with you directly to discuss your experience in more detail and explore how we can make things right. Please don’t hesitate to reach out to our support team at [email protected] or via in-app chat.

Replied 20/1/2025
Olivia
Olivia
  • Industry: Apparel & Fashion
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Omnisend For The Win

Overall, my experience has been great with Omnisend and I would highly recommend them to other business owners.

Pros

The interface is very intuitive and easy to use. Being able to schedule email campaigns and automations with various rules has been such a beneficial aspect of Omnisend for running my small business. The amount of features included with their plans also eliminates the need for other apps, such as sign up forms or reviews. They really do provide an all encompassing service to their customers.

Cons

There have been glitches with scheduled SMS campaigns not sending, but this has been a rare occurrence.

Alternatives Considered

Klaviyo

Reasons for Switching to Omnisend

They're very similar platforms but the pricing and usability of Omnisend ultimately sold me on using them for my provider.

Response from Omnisend

Thank you for your wonderful review! We’re delighted to hear that you’re enjoying the intuitive interface and the comprehensive features that Omnisend provides. We appreciate you pointing out the glitches with scheduled SMS campaigns—though rare, it’s feedback like yours that helps us improve. If you have any further questions or need assistance, don’t hesitate to reach out. We’re here to support your small business every step of the way!

Replied 24/10/2024
Fredrick
Fredrick
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 4/10/2024

A Must-Have Tool for Efficient Email Marketing Automation

Overall, Omnisend has been a fantastic tool for our agency. We use it on behalf of multiple clients, and it has significantly improved our ability to deliver highly targeted, conversion-driven email campaigns. The customer support team is responsive and helpful, making the entire experience smooth and efficient. It’s been an invaluable asset for scaling our clients' marketing efforts.

Pros

Omnisend's user-friendly interface and robust automation features are outstanding. We love how easy it is to set up sophisticated email campaigns, from segmentation to personalisation. The ability to seamlessly integrate with multiple platforms and the drag-and-drop editor makes creating professional email templates a breeze. The reporting features provide actionable insights, allowing us to track performance and optimise campaigns effectively.

Cons

The only minor drawback is that the platform can feel a bit limited when dealing with advanced multi-channel marketing across SMS and push notifications. While it covers email marketing exceptionally well, some more complex features or integrations with other channels could benefit from further enhancement.

Response from Omnisend

Thanks for the fantastic review! 🎉 We’re so glad to hear that Omnisend has become a go-to tool for your agency. It sounds like you’re really making the most of our automation features and that you’re not afraid to dive deep into email campaigns—kudos to you! If you ever need anything or have suggestions for those advanced features, don’t hesitate to reach out. Here’s to even more successful campaigns ahead! 🚀

Replied 15/10/2024
Jenna
Jenna
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Great value and service

Pros

Super easy to use and set up with lots of options for segmentation/automation at a reasonable price point. The support is excellent too.

Cons

While the pre-designed email templates could be much better, it's very easy to create your own customised templates, which I found much more effective for our brand.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Mailchimp didn't provide the service or functionality our growing small business required

Switched From

Mailchimp

Reasons for Switching to Omnisend

It was cheaper but had very similar functionality

Response from Omnisend

Thanks a ton for the review! We’re thrilled you found Omnisend to be a great fit for your business—especially with those segmentation and automation features. We hear you on the templates, but we’re glad you’ve made them work your own magic. Always here if you need us, and we’ll keep the improvements coming! 😊

Replied 15/10/2024
Sean
Sean
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 21/10/2024

Intuitive and easy to use.

Overall my experience with Omnisend has been great, I would definitely recommend it.

Pros

Omnisend is incredibly easy to use, the email builder allows you to create a very intuitive and visually appealing email with ease.

Cons

The cost for the service can become quite high once your subscriber list gets over the 50k mark, so it may be less appealing to larger businesses.

Alternatives Considered

SendGrid and Mailchimp

Reasons for Switching to Omnisend

At the time we didn't have a marketing team and Omnisend was able to produce intuitive emails without needing much experience.

Response from Omnisend

We appreciate your feedback! It’s great to hear that you find our platform intuitive—our goal is to make email marketing as easy as pie! 🥧 Your point about pricing for larger lists is noted; we’re committed to finding ways to support businesses of all sizes. Thanks for recommending us!

Replied 29/10/2024
Carmen
Carmen
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Omnisend Experience ⭐️⭐️⭐️⭐️⭐️

It’s been a great experience. It was extremely easy to set up templates, automations and forms. Reports are easy to use and understand. The support team and success manager ([sensitive content hidden]) always exceeded my expectations, communication was always outstanding.

Pros

Price
Ease of Use
Training Videos
Support Team

Cons

Warm-up emails require a lot of patience, onboarding was a little slow

Response from Omnisend

Thank you for the stellar review! We’re thrilled to hear that setting up templates, automations, and forms has been smooth and that our support team and success manager have exceeded your expectations. We appreciate your patience with the warm-up process and onboarding feedback. Thanks for choosing Omnisend—we’re excited to keep supporting your success! ⭐️😊

Replied 25/10/2024
Kortney
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

4
Reviewed on 15/1/2025

Good tool, but best for bigger lists

Good with all necessary features. But not cost efficient with a small list.

Pros

Easy to use, quick to setup and great support

Cons

Cost is good, but not as good as other email marketing tools : there are better free plans.

Response from Omnisend

Thanks for sharing your experience! 😊 We’re glad to hear you found Omnisend easy to use and well-supported. We totally get that cost is a consideration, especially with smaller lists. We’re always working to provide more value for everyone, so your feedback is really helpful. Thanks again for giving us a try!

Replied 20/1/2025
Angelica
  • Industry: Marketing & Advertising
  • Company size: 201–500 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/12/2024

Omnisend Review

My overall experience with Omnisend has been positive, as it simplifies marketing automation and drives results, though the pricing may be a consideration for smaller businesses.

Pros

Omnisend's automation features are incredibly easy to use, allowing for personalised email and SMS marketing campaigns that save time and increase engagement. The platform also integrates with e-commerce platforms like Shopify, making it ideal for online stores.

Cons

The pricing plans can be restrictive, especially for small businesses, as some features are locked behind higher-tier plans, and the free plan has limited functionality.

Response from Omnisend

Thank you for the thoughtful review! 🙌 We love hearing that our automation tools are saving you time and boosting engagement. We know pricing can be a factor for smaller businesses, and we’re always working to ensure our plans deliver maximum value. Wishing you continued success with Omnisend!

Replied 23/12/2024
James
  • Industry: Consumer Goods
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Our go to for email campaigns, sign-up forms and simple marketing automations

Overall I am very happy and use it regularly. It has replaced our other tools as the go to for email campaigns, sign-up form builder, welcome automations and cart abandonment automations.

Pros

The email builder is easy to use and the automations are straight-forward and easy to setup.

Cons

I would like to be able to see orders from all campaigns and automations in one place. I find it is a bit of work to jump between all the active automations and recent campaigns to see which one drove sales. Cost of SMS is higher than other providers, which has prevented us from using the SMS more.

Response from Omnisend

Thank you for your fantastic review! We’re thrilled to hear that Omnisend has become your go-to tool for email campaigns and automations. Your feedback about viewing orders from all campaigns in one place and the SMS pricing is invaluable, and we’ll look into improving those aspects. We’re glad you found the transition from HubSpot worthwhile! If there’s anything else we can do to enhance your experience, just let us know!

Replied 24/10/2024
Lukas
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 4/10/2024

Efficient and User-Friendly Email Marketing Platform

My overall experience with Omnisend has been excellent. The platform is user-friendly, and I can easily create high-quality newsletters and automated workflows that drive revenue for my online store. The automation tools are especially powerful, saving me time while increasing sales. Customer support has been outstanding—quick responses and helpful guidance whenever needed. I highly recommend Omnisend for anyone looking to streamline their email marketing efforts.

Pros

“I love how easy and intuitive it is to create both newsletters and automated workflows. The platform offers a wide range of customization options, and the ability to set up personalized automations has significantly boosted our sales. The drag-and-drop email builder makes designing campaigns simple and fast, even for non-designers. Additionally, their customer support is always responsive and helpful.”

Cons

There’s very little to dislike, but one area that could be improved is the pricing structure for smaller businesses. It would be great if there were more flexible pricing options for those just starting out.

Response from Omnisend

Thank you for such an awesome review! We’re thrilled to hear that our automation tools and drag-and-drop builder have made life easier for you (and boosted sales, too!). We’re always here to help, and we’ll definitely keep your pricing feedback in mind. Here’s to even more streamlined campaigns and continued success! 😊

Replied 15/10/2024
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
5

4
Reviewed on 26/11/2024

Best alternative to Klaviyo

Easy to build segments, create campaigns and building flows

Pros

Cheaper alternative to Klaviyo with the same or similar functionalities.

Support is great, better than Klaviyo. Is like talking to someone who really has worked with the software and not reading an script.

Cons

The overall distribution of the website. You cannot preview older campaigns, without exiting omnisend.

Also, when you click the audience Tab the first option to appear should be the Segments tab, not de contact list.

Response from Omnisend

Thank you for the wonderful review! 🌟 We’re delighted you’re enjoying Omnisend and our support team—it means a lot to hear we stand out. We hear you on the previews and audience tab, and feedback like yours helps us grow and improve. We’re excited to keep supporting your marketing success!

Replied 2/12/2024
Zenia
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 17/10/2024

Omnisend Baddieville Review

Overall it has been great and the support is always there when needed.

Pros

It is easy to use. They have pre-set templates to choose from. Easy to read and understand reports and able to create custom segments for audience.

Cons

it does not show open rates for the SMS messages. This is vital to know how the texts are performing

Response from Omnisend

Thank you for the fantastic review! We’re thrilled you find our platform easy to use and appreciate our templates and reporting features. We understand that SMS open rates are important; unfortunately, SMS technology doesn’t yet support tracking pixels to report opens. But rest assured, our team is always working on enhancements to give you the best possible insights. Thanks for choosing Omnisend over Klaviyo, and remember—we’re here to support you whenever you need us! 🎉

Replied 25/10/2024
Leena
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

I've Recommended Omnisend to a Number of Businesses & Clients!

Omnisend is one of the best email marketing platforms that I have worked with! The integration with Shopify makes it the top option I recommend to clients and businesses who are looking to send email automations and campaigns to their customers!

Pros

It's very easy and intuitive to use and helps me craft high-quality and high-converting emails!

Cons

The analytics, though improved, could offer a bit more!

Response from Omnisend

Thank you so much for recommending Omnisend to others! We’re happy to hear it’s been easy to use and helps you create high-quality emails. We appreciate your feedback on the analytics and will continue to enhance it. If you need any assistance, feel free to reach out anytime!

Replied 24/10/2024
Asif
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Most Definitely Recommend!

Overally a very good experience with Omnisend and I've recommended it to many people who are looking for alternatives to some of the more common but more expensive solutions.

Pros

Super simple to use and very well priced. Support is always helpful too.

Cons

No cons at the moment. I get exactly what I need from an email marketing platform.

Response from Omnisend

Thanks for the glowing recommendation! 😊 We’re thrilled to hear you find Omnisend easy to use and well-priced. It’s great to know we’re hitting the mark for you! If you ever need anything, just give us a shout. Cheers to more successful email campaigns ahead! 🎉

Replied 15/10/2024
Susan
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Highly recommend

Positive experience over several years creating and sending emails and designing templates.

Pros

Works well with our Shopify website. Always improving capabilities. Easy to use. Responsive to support inquiries.

Cons

No major issues, would like to be able to navigate through campaigns a little more easily.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

to be compatible with our shopify website

Switched From

Mailchimp

Reasons for Switching to Omnisend

cost and ease of implementation and fully integrate

Response from Omnisend

Thanks for the glowing recommendation! 🌟 We’re delighted to hear that Omnisend works like a charm with your Shopify site and that you find our support team responsive. We’re always cooking up new ways to enhance your experience, so your feedback about campaign navigation is super helpful! If there’s anything specific you’d like to see, feel free to drop us a line. Here’s to many more years of creating awesome emails together!

Replied 15/10/2024
Verified Reviewer
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
4
Customer Support
5

5
Reviewed on 17/10/2024

Easiest CRM software

Great team and easy to use interface. The UI is great but additional work is needed to make integration into ecommerce stores and platforms.

Pros

Incredibly easy to format, plenty of customisable templates and features available.

Cons

Tricky to embed into Shopify website and analytics data is often incorrect.

Alternatives Considered

Mailchimp

Reasons for Switching to Omnisend

More affordable ,easy setup and high quality image uploads.

Response from Omnisend

Thank you for sharing your thoughts! We’re glad to hear you’re enjoying the ease of use and customization options. We appreciate your feedback on Shopify integration and analytics, and we’ll keep working to improve that experience. It’s great to know our pricing and setup hit the mark for you too!

Replied 24/10/2024
Adam
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2024

Email Marketing Tool with CDP Features

Email marketing, lead capture and naturing.

Pros

Omnisend unify customer data in one place which help make informed decisions.

Cons

Omnisend is a perfect shot, it barely let me down.

Fiona
  • Industry: Retail
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 18/10/2024

Great for a Small Business

Great easy to use and not complicated like klaviyo and you always get back to me and help in any way you can.

Pros

the ease of use and customer service, I found the flows easy to set up and edit and they bring me in sales on a monthly basis.

Cons

cost wish it was a bit cheaper for a small business

Response from Omnisend

Thank you for the fantastic review! We’re thrilled to hear that you find Omnisend easy to use and that our customer service has been helpful in driving sales for your business. We appreciate your feedback on pricing and will keep it in mind as we grow. Thanks for making the switch from Klaviyo, we’re glad to have you with us! 😊

Replied 25/10/2024
Tessa
  • Industry: Luxury Goods & Jewelry
  • Company size: Self Employed
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 17/10/2024

Great Service!

I’ve enjoyed Omnisend for my small business! While I am not personally the greatest at running email campaigns, setting up customized email automation has been life changing.

Pros

I love the statistics Omnisend provides regarding my email campaigns and the ease of creating and sending out new email campaigns. I also love that there are detailed instructions available to help automate custom emails for customers.

Cons

I wish there were more options for design creation, and I wish it were easier to resend order confirmation emails for my store. There have been multiple times I’ve been asked to resend the confirmation and I can’t seem to resend the original email.

Response from Omnisend

Thank you so much for your kind words! We’re happy to hear that Omnisend’s statistics and email automation features have been helpful for your small business. We appreciate the feedback on design options and resending order confirmations, your input is always valuable as we continue to improve. If you need any help navigating those features or anything else, our support team is always here to assist!

Replied 23/10/2024
Verified Reviewer
  • Industry: Sports
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Great email product

I love the product, it’s helping or business grow with emails. Also customer success team is very helpful.

Pros

Ready to create comments, make segment and send trusted emails.

Cons

Unable to use some items in local language.

Response from Omnisend

Thank you for sharing your thoughts! 🌟 We’re thrilled to hear that our product is helping your business grow—talk about email magic! ✨ We understand the importance of using local languages and appreciate your feedback. Our customer success team is always here to help, so if you have any specific requests or need assistance, feel free to reach out! Keep up the great work with your email campaigns!

Replied 16/10/2024
Maria
  • Industry: Management Consulting
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 19/9/2024

Business Marketing Made Easy With Omnisend

Pros

With Omnisend, we enjoy great marketing features.
From email marketing and marketing automation, Omnisend offers great capabilities and has moved our business to the next level.

Cons

With Omnisend, there has been no disappointments.

Response from Omnisend

Thank you so much for the fantastic review Maria! We're thrilled to hear that Omnisend has been instrumental in taking your business to the next level with our marketing features. It's great to know you're enjoying our email marketing and automation capabilities. And no disappointments? That's music to our ears! 🎶 If you ever need anything, feel free to reply. We're always happy to help!

Replied 23/9/2024
Duncan
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 27/9/2024

Easy marketing automation with great customer support.

It was very easy to get set up. It's remained very well-priced for the number of emails I send and the size of my list. All in all, a very good service and I have no thoughts of switching.

Pros

Excellent. Cost-effective, easy-to-use, they have really good customer support.

Cons

Some of the template duplications are a little annoying.

Response from Omnisend

Thank you for the wonderful review! 😊 We’re glad to hear you’re finding our platform cost-effective and easy to use. Our support team is always here to help, and we appreciate your feedback about the template duplications—every bit helps us improve! If you ever need assistance or have more insights to share, feel free to reach out. We’re excited to be part of your marketing journey!

Replied 3/10/2024
Lucia
  • Industry: Printing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
4

5
Reviewed on 9/9/2024

Handling Marketing Automation Like a Pro

Pros

Omnisend is the very best I have used for marketing automation.
Omnisend makes SMS marketing easy too.

Cons

No issues as Omnisend meets all our needs.

Response from Omnisend

Thank you so much for the awesome review! We're thrilled to hear you're handling marketing automation like a pro with Omnisend (we knew you would!). 😊 If you ever need anything, we're just a click away. Keep rocking those campaigns!

Replied 10/9/2024
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 28/10/2024

Omnisend - A great email marketing solution

The Omnisend on-boarding team made switching over a breeze. Great features ready to go with minimal input. Highly recommend.

Pros

The ready to go templates and the ability to build marketing emails with content pulled directly from your website. Saves a ton of time not having to do a write up for every featured item.

Cons

Limited product layout templates. Would like to see more product layout formats rather than just the three available by default.

Alternatives Considered

Klaviyo and Mailchimp

Reasons for Choosing Omnisend

Constant Contacts would not integrate with our e-commerce platform

Switched From

Constant Contact

Reasons for Switching to Omnisend

Ultimately Omnisend provided a better price point for the features offered.

Response from Omnisend

Thanks a lot for the positive feedback! We’re thrilled to hear that the templates and seamless integration with your website have saved you time. We’re always working on expanding our features, so we’ll definitely take your suggestion for more product layout templates into account. We’re glad the onboarding process was a breeze too!

Replied 6/11/2024
Paul
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 8/10/2024

Less money, more service

Great experience over the past 5 years working with Omnisend. Would highly recommend it for small and medium-sized businesses.

Pros

I love to use Omnisend for small to medium-sized businesses! As an agency we have used a number of email marketing platforms and the support and customization that we receive from Omnisend is top-notch given the affordable pricepoint.

Cons

There can be some bugs when building emails (nothing that would prevent use) but their team works hard to rectify them if you log them to support.

Alternatives Considered

Klaviyo

Reasons for Switching to Omnisend

Cost and the level of personalized support were the two main reasons we chose Omnisend over Klaviyo

Response from Omnisend

Thank you for the fantastic review! 🌟 We’re thrilled to hear that you love using Omnisend for your clients and appreciate our support and customization. Your feedback about the occasional bugs is valuable, and our team is always on standby to tackle those pesky little gremlins when you log them! If you ever have more ideas or questions, we’re just a message away. Here’s to many more years of successful email marketing together!

Replied 16/10/2024
Megan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Love Omnisend!

We have loved working with Omnisend, the quarterly meetings are helpful to give us new things to try and strategies to implement. They also ask for our opinion on features we would like to see and take them back to the developers and overall we've seen positive changes come from that.

Pros

I love the email builder, it's very easy to work with and understand. Also their customer support is AMAZING. If an issue arises they are quick to respond and help us figure out the problem. They also are continuing to integrate with apps that shopify uses and we've been enjoying the benefits of that.

Cons

Our company really loved the scratch and win feature and it was removed when the builder was upgraded. Also when utilizing the mobile only features there is a button at the bottom that displays the email again with desktop features which can be slightly confusing to customers.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

We were limited by the features that drip offered and they offered no SMS.

Switched From

Drip

Reasons for Switching to Omnisend

Liked the features that were offered and the customer service team made a difference

Response from Omnisend

Thank you for your enthusiastic feedback! We’re delighted to hear that you love our email builder and that our customer support has been so helpful. We appreciate your input about the scratch and win feature and the mobile-only button—it’s valuable feedback like yours that helps us improve! We’re glad our quarterly meetings and new strategies are benefiting you as well. If you have any more suggestions or need assistance, don’t hesitate to reach out. Happy emailing!

Replied 24/10/2024
Aleksej
Aleksej
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Save time & money with Omnisend

I've been using it for years with 20+ different clients for my email & SMS marketing agency and I love using it everyday.

Pros

Ease of use, segmentation builder is great, overall the flow of working in Omnisend is much smoother than in other similar platforms. I can get stuff done fast and easy. Unique discount codes are easy to create and use in campaigns and automations. SMS is cost-effective with their Pro plan.

Cons

Omnisend lacks some advanced/situational features that you need once in a blue moon, but their team is very receptive to feedback so I use every chance I get to share feedback with them and help improve the product. The only major area where I feel it is lacking compared to other similar platforms is reporting & analytics - but as far as I know it is on their roadmap for Q4 to improve this.

Response from Omnisend

Thank you for your thoughtful review! We’re thrilled to hear that you find Omnisend easy to use and that our segmentation builder and unique discount codes are working well for you. We appreciate your feedback regarding the advanced features and reporting & analytics—your insights are invaluable as we continue to enhance our platform. It’s great to know that you’ve been successfully using Omnisend for your agency and with your clients. If you ever have more suggestions or need assistance, feel free to reach out. Happy marketing!

Replied 24/10/2024
Verified Reviewer
  • Industry: Computer Hardware
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Choose Omnisend, you won't regret it!

We have been Omnisend clients for about two years and are quite happy with our experience thus far.

Pros

They have great account managers, I have always been able to get into contact with my account manager or a support team member quickly. They are also constantly updating features, if there isn't a feature available you can request them to look into it. Most of my requests have been addressed or fixed. Lastly it is a very cost-efficient platform, I researched many others and Omnisend had an extremely competitive cost.

Cons

Originally the SMS program was very simple, but it has evolved with feature changes and updates. Now it gives the functionality of most other platforms.

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

Expensive and required too much dev team participation in order to do anything technical.

Reasons for Switching to Omnisend

Omnisend had a better price, specifically the unlimited email sends. That was a big factor in why we went with omnisend.

Response from Omnisend

Thank you so much for your kind words! We’re thrilled to hear that our account managers and support team have been quick to assist you. It’s great to know that our constant updates and enhancements are making a positive impact on your experience. We strive to provide a cost-efficient solution that meets your needs. If you ever have more feature requests or feedback, don’t hesitate to reach out—your insights help us grow! Happy emailing!

Replied 24/10/2024
Verified Reviewer
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Easy to use, lots of features for the cost

Love it, we evaluate annually and it continues to be the best bang for the buck, plus they keep adding features which is great.

Pros

Omnisend has been a great ESP solution for my business. I have used several marketing & digital platforms in my professions career and overall, the ease of use and features for the cost are outstanding.

Cons

Inability to have more custom landing pages and use custom domains for landing pages

Alternatives Considered

HubSpot Marketing Hub, Klaviyo, Zoho Mail and Mailchimp

Reasons for Choosing Omnisend

Mailchimp stopped being integrated with Shopify and that’s the #1 requirement for us

Switched From

Mailchimp

Reasons for Switching to Omnisend

Seemed robust for the cost and it has only gotten better

Response from Omnisend

Thank you so much for sharing your experience! We’re thrilled that Omnisend has been a great fit for your business and that you’re finding our features to offer excellent value. We appreciate your feedback on custom landing pages, it’s always helpful as we continue to enhance the platform. We’re committed to adding more features and making your experience even better each year. If you ever need assistance with anything, don’t hesitate to reach out!

Replied 23/10/2024
arturs
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Extremely effective! No problems

Very easy to integrate apps, manage flows and switch accounts to work on different stores. Love it!

Pros

I liked how easy it is to use and manage, the best part is how easy the abandoned flows are to create. No coding experience is needed and there are never any issues.

Segments, pop ups and campaigns are extremely easy to set up and there is no guesswork when it comes to creating a strategy with the additional help blogs Omnisend provides.

Their support team is unmatched a 10 out of 5 stars from me!

Cons

The analytics could be improved so I can see more than just the last mon of results, additionally, a text-based email would be great to add to some of my flows as a more personal touch.

Response from Omnisend

Thank you for the amazing review and the 10 out of 5 stars! We’re thrilled to hear how easy you find Omnisend to use, especially for abandoned flows and strategy building. Your feedback on analytics and text-based emails is much appreciated—feel free to reach out to our support team, as they might be able to help with adding text-based emails to your flows! Thanks for being part of Omnisend! 😊

Replied 25/10/2024
Verified Reviewer
  • Industry: Printing
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2024

A solid and effective email platform

Overall a very good platform for our email marketing and e-commerce transactional emailing needs. The platform is user-friendly and straightforward, and support has always been helpful and responsive when needed.

Pros

Ease of configuring and customizing emails, powerful automations, and excellent support anytime I've needed to reach out with a question or clarification.

Cons

Lack of SMTP support. Not a dealbreaker, but I've found most email marketing platforms also provide an SMTP integration for the websites they're connecting to. So we actually have to use a free tier of a competing email marketing service to handle this particular functionality. It would be nice to have this all under "one roof", so to speak.

Reporting is a bit basic on the standard plan, requiring a fairly significant cost-per-month increase to access what they call "advanced reporting" in their Pro plan. We don't need the additional features bundled with the pro plan, so it's hard to justify the increased spend just to access better reports.

Alternatives Considered

Campaign Monitor by Marigold, MailerLite and Klaviyo

Reasons for Choosing Omnisend

Trouble validating emails provided by our customers offline. We've been in business over 60 years (long before email was a thing), but we still had thousands of customer emails dating back some time. Because many of these emails weren't opted-in using an online form, we experienced many account issues trying to use these.

Switched From

Brevo

Reasons for Switching to Omnisend

Price/feature set was solid, and the platform itself appeared to be modern and well designed.

Response from Omnisend

Thanks for the kind words! 🌟 We’re glad to hear you’re enjoying the ease of use and our support team—it’s like having a trusty sidekick for all your email adventures! We appreciate your feedback about SMTP support and reporting. We’re always looking for ways to streamline your experience, so we’ll definitely take your thoughts into consideration. In the meantime, if there’s anything else we can do to make your life easier, just give us a shout. Here’s to keeping it solid and effective with Omnisend!

Replied 15/10/2024
Sarah
  • Industry: Luxury Goods & Jewelry
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Omnisend is the most cost effective system that is fully featured

I have been with Omnisend for over 5 years now and I have tried numerous platforms. I am happy with their pricing that is fit for SMBs and also the support who is always online to assist. The features are more than enough to generate high revenue and ROI.

Pros

Omnisend is such an amazing email system. It is cost effective and also has all the features you need for running your ecommerce business.

Cons

I would love to see AI incorporated more into the platform in terms of insights and reporting.

Response from Omnisend

Thank you for the fantastic feedback! 🎉 We’re thrilled to hear you find Omnisend to be a cost-effective powerhouse for your eCommerce needs! It’s great to know that our features have helped you boost your revenue and ROI. As for AI insights and reporting, we totally get it—who doesn’t love a little futuristic flair? We’re always on the lookout for ways to level up, so your suggestion is noted! If there’s anything else we can do to make your experience even better, just give us a shout. Here’s to another 5 years of email excellence!

Replied 15/10/2024
Verified Reviewer
  • Industry: Consumer Services
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

The Customer Support ALONE is worth the $$$

Pros

Support is really helpful & the price is great!

Cons

It is smaller company, so feature development can take some time but they're very responsive to feedback!

Response from Omnisend

Thanks for the awesome shout-out! 🌟 We’re thrilled to hear that our support team has been a shining star for you! We get it—feature development can be a bit of a marathon, but we promise we’re all about listening to your feedback and making improvements. If there’s anything else you’d like to see, don’t hesitate to let us know. Here’s to more ease and great prices with Omnisend!

Replied 15/10/2024
Alexandra
Alexandra
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2024

Perfect Tool for Post-Sales Automation and Member Engagement

Our experience with Omnisend has been incredibly positive. It’s transformed how we engage with our members, keeping them informed and involved at every stage of the journey. We’ve seen increased open rates and higher member retention, thanks to the platform’s reliable automation and segmentation features. It’s become an essential part of our marketing strategy.

Pros

What stands out the most is how effortlessly Omnisend helps us drive post-sales automation. From order confirmations to follow-up emails, the automation workflows are smooth and reliable. It keeps our members engaged with timely updates on the latest news, releases, and events. The ease of creating personalised email campaigns with just a few clicks has streamlined our entire process.

Cons

Honestly, there’s very little to dislike. If anything, we’d love to see more advanced options for integrating more niche platforms. But overall, it’s been an excellent fit for our needs.

Response from Omnisend

Thank you so much! We’re delighted to hear that Omnisend is making your post-sales automation a breeze! We appreciate your feedback on advanced integrations, we’re always working on leveling up our game! If you need anything else, just give us a shout—we’re here to keep the good vibes rolling! 😄

Replied 15/10/2024
Stephan
  • Industry: Sporting Goods
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

The best features and service all in one platform

My experience has been spectacular and my business has seen immense growth since using Omnisend.

Pros

The customer service and featured integrations with Shopify, Facebook, and Smile.io.

Cons

For advanced users accustomed to creating custom HTML forms, it can be tricky to integrate additional functionality at first.

Response from Omnisend

Thank you for the amazing review! We’re thrilled to hear that our customer service and integrations have helped your business grow. We appreciate your feedback on HTML forms, and our team is always here to assist you with any challenges. Thanks for choosing Omnisend over Mailchimp—we’re excited to have you on board! 🎉

Replied 25/10/2024
Verified Reviewer
  • Industry: Cosmetics
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Easy-to-use Email Platform for Ecoms

Overall, it's a great tool with very clean and intuitive UI. Campaign creation, automation creation and data dashboards are pretty neat and easy to use

Pros

It is very user-friendly and has intuitive and easy-to-use interface. Campaigns and automations are easy to create and launch without much clutter

Cons

It's integration part. It cannot integrate with most of the data analysis tools like TripleWhale or Glew for data analytics purposes which is very crucial

Response from Omnisend

Thank you for the great feedback! We’re thrilled that you find our platform user-friendly and enjoy the clean UI for campaigns and automations. We appreciate your input on integrations with data tools—our team is always looking to expand compatibility. Thanks for choosing Omnisend for your ecom needs! 😊

Replied 25/10/2024
Vincenzo Bernardino
Vincenzo Bernardino
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

5
Reviewed on 18/10/2024

Minimalistic and efficient

So far I had a great experience and the company seems to really care about users. I look forward to see it evolve and become a more powerful tool for me and my clients.

Pros

The interface is not overwhelming, it offers tools and settings that are very essential for email marketing automation without overcomplicating things with unnecessary features or a specific in-app lingo.

Cons

The navigation needs a refresh. I think a left bar navigation with links and sublinks will be more efficient.

Response from Omnisend

Thank you for your thoughtful feedback! We’re thrilled to hear that you find our interface minimalistic and efficient—just like a well-organized toolbox! 🛠️ We appreciate your suggestion for navigation improvements and will definitely keep it in mind as we work on making Omnisend even better. If you have any other thoughts, we’re all ears!

Replied 29/10/2024
Eve
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Best decision for our small business

Customer service is always amazing, they never leave you stranded. QUestions got answered quick!

Pros

Easy creating email and workflow, the company also keep improving their service very quick!

Cons

The connectivity to shopify and just need more features, but you get what you have paid for, i feel that Omnisend is powerful enough for the price

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

price is the bog factor for current climate and our business is small

Switched From

Mailchimp

Reasons for Switching to Omnisend

this company was too much features and not flexible in pricing, so it is too expensive for our overheads

Response from Omnisend

Thank you so much for sharing your experience! We’re thrilled to hear that Omnisend has been a great fit for your small business and that you find creating emails and workflows so easy. We’re constantly working on improvements, and we really appreciate your feedback on Shopify connectivity. It’s fantastic to know our customer service team has been quick to support you. If there’s anything else we can do to make things even better, don’t hesitate to reach out!

Replied 23/10/2024
Camilo Andr�s
Camilo Andr�s
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Monthly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Great App if You Want to Make Sales

It's been great, since day one this company keeps updating its App and it just get better and better, I like his you tube channel and how close they are to their partners.

Pros

its simplicity inside the platform, it is very friendly and easy to navigate, the templates they provide are very professional and the whole App looks very polished

Cons

I have to check with them if I clean my lists and got less contacts, will they downgrade my plan automatically?

Response from Omnisend

Thank you for the wonderful review! We’re delighted you find our app user-friendly and enjoy the templates and updates. Yes, your plan will automatically downgrade if you clean your lists, so no worries there! Feel free to reach out anytime if you have more questions. Happy selling! 🎉

Replied 25/10/2024
Émilie
  • Industry: Consumer Goods
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Functionality
3
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2024

I would recommand!

I really love the plateform, totaly recommand it. It's great and I really like using it.

Pros

I like the easy aspect of the interface and the fact that they are a lot of option to make your newletter funnier, cutter, animated, it's nice to be able to send beatifull thing. The follow up of the team is really great as well !

Cons

I would like to have the possibility to add videos into the newletter. You can't have an background image under de text that is the same everywherec cause it's devided in section

Response from Omnisend

Thank you for the lovely recommendation! 🌟 We’re delighted to hear you’re enjoying the fun side of creating newsletters with us. It’s great to know our tools are helping you add that extra flair to your communications. While we’re continuously working on enhancing the section functionality, we’ll definitely keep your feedback about video integration in mind. Your creativity is inspiring—keep up the amazing work, and happy emailing!

Replied 15/10/2024
Macy
Macy
  • Industry: Retail
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 4/10/2024

A great Shopify marketing platform!

Their dev team is available, will get on a call with you, and will help you troubleshoot any issues!

Pros

Data sync with Shopify and you can easily setup automations and campaigns off of that data.

Cons

Missing some features in reporting and automations and sms that would be extremely helpful.

Response from Omnisend

Thanks for the awesome feedback! 😊 We’re happy to hear that the Shopify data sync and ease of automations are working well for you. Our dev team loves being hands-on, so it’s great to know they’ve been able to help out! We’re always working on improvements, and your thoughts on reporting and SMS are definitely noted. If you ever need more assistance, we’re just a call away!

Replied 16/10/2024
Thandi
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 15/10/2024

Love using Omnisend for my business

I think the support is great and the product works well. I'm very happy.

Pros

I find Omnisend very easy to use whenever I want to create a campaign or an automation. I don't use it to its full potential but I have enjoyed using it over the years and send things out via Omnisend daily.

Cons

For my more limited use, based in South Africa where the $ is much stronger than the local currency, it's a bit expensive for my business.

Alternatives Considered

Mailchimp

Reasons for Switching to Omnisend

Easy to use and integrate with Shopify. Lots of nice templates. Good support.

Response from Omnisend

Thank you for the great review! We’re so glad you’re enjoying Omnisend and finding it easy to use. We totally understand the currency challenge, but we’re here to make sure you get the most value out of it. If you ever need help getting even more from the platform, just give us a shout, happy to help!

Replied 24/10/2024
Miranda
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
4
Customer Support
5

4
Reviewed on 18/10/2024

Great product, needs more freedom of sending.

Overall it's good. I would entertain a different company if we could just send to our contact list as it stands, instead of spending whole weeks of hours each year clearing out people who want to be on our list but who usually only buy once ever year to two years due to the great lasting standard of our product.

Pros

Streamlined and quick, user friendly. Has some interesting tools that make sending emails quick.

Cons

We have a high-ticket item and decades-lasting product. Our products are things that men hand down to sons. So having to keep my contacts so strictly under 1% disengaged if very trying. We only send to people who willingly sign up and it takes me longer each week to keep these contacts something that Omnisend wants it to be than a collective 6 months of writing email content!

Response from Omnisend

Thank you for your thoughtful review! We’re glad you find Omnisend user-friendly and appreciate the tools we offer for quick email sending. We understand that managing a contact list for high-ticket items can be challenging, and your feedback about the engagement policy is valuable. Our team is always here to help you navigate these challenges, and we’re committed to making your experience as smooth as possible. Thanks for being with us! 😊

Replied 25/10/2024
Gloria
Gloria
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Functionality
4
Ease of Use
5
Customer Support
5

4
Reviewed on 4/10/2024

Satisfied customer

pretty good and am satisfied, but some functionality could be improved

Pros

Good templates easy to use, good reports

Cons

No individual drip functionality, no easy copying of sequences for more channels

Alternatives Considered

Klaviyo

Reasons for Choosing Omnisend

needed better spam control and service.

Switched From

Mailchimp

Reasons for Switching to Omnisend

recommended by consultant and cheaper than others

Response from Omnisend

Thanks for the shout-out! 🌟 Glad to hear you’re satisfied with our templates and reports. We’re working hard to make your marketing experience smoother, and your feedback helps us prioritize what to tackle next. Stay tuned for more improvements!

Replied 15/10/2024
Ron
  • Industry: Fine Art
  • Company size: 2–10 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2024

Omnisend - A very welcome improvement!

Very positive experience. We switched to Omnisend after having delivery and subsequent support issues with different major service. Omnisend support offers very quick and knowledgable responses to questions via on-line chat. Very easy design platform helps generate new campaigns quickly without hassle.

Pros

Versatile design editor and list moderation. Straightforward pricing. Prompt accurate support via on-line chat.

Cons

While they do have quite a few very usable pre-made design templates, we would still like to see a few more holiday/event specific templates as well as some with a bit more 'modern' flair.

Alternatives Considered

Constant Contact and Mailchimp

Reasons for Choosing Omnisend

Poor delivery, poor support, long delays in addressing report 'bugs'.

Switched From

Privy

Reasons for Switching to Omnisend

Pricing, positive reviews, ease of installation and use

Response from Omnisend

Thank you for the fantastic feedback! We’re delighted to hear that our design editor and support team are hitting the mark. 🎨 We’re always looking to add a dash of flair to our templates, especially for those special holidays—stay tuned for some exciting updates! If you need anything else, just give us a shout!

Replied 29/10/2024
Justin
Justin
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
4
Customer Support
4

5
Reviewed on 18/10/2024

Happy to be using Omnisend

Excellent and would recommend to others looking for a well-featured comms solution at a reasonable cost.

Pros

Very easy to set up and use, providing great levels of automation for our customer and prospect comms, as well as simple to create campaigns.

Cons

Took a while to figure out the many many options and create the right strategy using the most appropriate ones.

Response from Omnisend

Thank you for the great review! We’re thrilled to hear that you find Omnisend easy to set up and appreciate the automation capabilities for your communications. We understand that exploring all the options can take some time, but we’re glad you’re finding a strategy that works for you. Thanks for recommending us! 😊

Replied 25/10/2024
Verified Reviewer
  • Industry: Apparel & Fashion
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4

5
Reviewed on 4/10/2024

worth the investment

its a sales boost worth the investment

Pros

higher sales thanks to automated emails

Cons

no way to filter the mails you have send or to see who received the automated mails

Response from Omnisend

Thanks for sharing your experience! We’re glad to hear that our automated emails are boosting your sales—definitely worth the investment! We appreciate your feedback about filtering sent emails; we’re always working to make things even better. Here’s to continued growth and success with your marketing! 🚀

Replied 15/10/2024
Violeta
Violeta
  • Industry: Food & Beverages
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
5
Functionality
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/10/2024

Works for small businesses too

Absolutely love it. Its been very helpful

Pros

The Automations. Makes the life of the small business owner easier

Cons

It is a bit expensive for my small business

Response from Omnisend

Thank you for the fantastic feedback! 🎉 We’re delighted to hear that our automation features are making life easier for you as a small business owner—mission accomplished! We totally understand the pricing concerns and are always looking for ways to add value. If you have any suggestions or need assistance, just let us know. Here’s to many more successful automations ahead! 🚀

Replied 15/10/2024
806 reviews

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