About Greenway Health Prime Suite

Greenway Health’s ambulatory platform provides healthcare organizations with clinical, financial, and administrative tools and services. Prime Suite is Greenway’s electronic health record (EHR) and practice management (PM) system. Practices can choose between on-premise and hosted options and can add on integrated solutions for revenue cycle management, interoperability, population health management, mobile access, analytics and patient engagement. Prime Suite supports clinical documentation for primary care and specialties with templates specific to the encounters those physicians see most often. To support practice participation in quality care initiatives, Prime Suite is certified for MU Stages 1 and 2, and is prevalidated to offer points toward NCQA patient-centered medical home (PCMH) recognition. Prime Suite also includes tools to assist with ICD-10 coding and dashboards to track progress toward quality measures for value-based programs.
Greenway Health Prime Suite Software - Patient dashboard
Greenway Health Prime Suite Software - Reports dashboard
Greenway Health Prime Suite Software - Mobile view
Greenway Health Prime Suite Software - Patient factsheet
Greenway Health Prime Suite Software - Diagnosis modifier search
Greenway Health Prime Suite video
Greenway Health Prime Suite Software - Patient dashboard - thumbnail
Greenway Health Prime Suite Software - Reports dashboard - thumbnail
Greenway Health Prime Suite Software - Mobile view - thumbnail
Greenway Health Prime Suite Software - Patient factsheet - thumbnail
Greenway Health Prime Suite Software - Diagnosis modifier search - thumbnail

Greenway Health Prime Suite pricing

Greenway Health Prime Suite does not have a free version.

Free Version:
No
Free trial:
N/A

Greenway Health Prime Suite Reviews

Feature rating

Value for Money
4
Functionality
4
Ease of Use
4
Customer Support
4
5 reviews of 206 View all reviews
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 2/5/2019

We've Used Primesuite for 7 years!

Pros

We started off with local servers in our office to house PrimeSuite. We've since transferred to the cloud-based version and love it! Since we made this transition it's allowed us to open multiple locations seamlessly. We've even integrated patient reminders and a collection service. PrimeSuite does it all for us!

Cons

This software can be a little expensive. If you can justify the cost, I would highly recommend it.

Vinnie H.
  • Industry: Medical Practice
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
2

4
Reviewed on 18/2/2020

Nobody loves their EHR

It works well with daily activities and getting the important reports. Its system to generate specific/customized reports is challenging.

Pros

The reporting and the Billing Department is by far its strength. Started with GRS in Feb 2018. Responsive and professional. In my opinion if I lost my GRS team, I would leave Greenway.

Cons

Service and response times to issues. We still have open tickets from December in the middle of February.

Luis C.
  • Industry: Medical Practice
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
4

3
Reviewed on 25/8/2018

PRIME GREEN WAY.

I did use in the past practice fusion, nextgen, practice partner in the previous job before going in my on own I will rather use practice fusion again, I do have the view as a physician and owner of the practice.

Pros

The billing software works well, I found it difficult to find a claim that was not paid why ( all the information is there) you need to get used to finding it, it is not easy to see and find a thing quickly.

Cons

Very difficult for family medicine you need to expend a lot of time doing your set up otherwise paid a lot of money for training and still do your own work " Forget about free training" the free training is just for you to start using greenway, finding diagnosis is difficult it takes a lot of time, sending prescription also take time, you have to save everything before you move to the next step in your note otherwise you can lose the information, make sure your contract has everything you may need in the future otherwise they will charge you for even a smile in from of prime suite, the sale person will tell you everything is included make sure you take your time reading and getting everything in written ( e-prescribe free: not true for control medication you have to pay extra if not written in the initial contract, asking for update or more training it can take weeks even when you have to pay.

Paula E.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 16/2/2017

Tier 1 Orthopedic & Neurosurgical Institute--Cookeville TN

We went from paper charts and a little $ software the doc purchased when he started the practice back about 20 years ago, to Greenway's PrimeSuite in 2007. It was an awesome experience because they sent people to our office to spend a few days training on the PM side and we went live on it first.Then they sent the clinical side trainers back a month later to get the physicians trained on template building and gave us great instructions on how to implement it slowly rather than jumping in with both feet. We recently merged with another site who also went on PS about 4 years ago. They aren't utilizing it to it's fullest capacity so I am hoping to train them and get them to loving it as much as we do!

Pros

It's built on one platform rather than the chart side being separate from the PM side like some of the earlier EHR's were. Support is wonderful...love the live chat when it's available. The Greenway community website is very helpful to log cases and blog with other users. If I have an urgent support issue I can call support and get help from the person who answers the phone or they will get me to someone to help me. That is a real plus when you have doctors in the clinic and they have a script error or something urgent.

Cons

The thing I like least is user rights. I wish there was an easier way to know which user right affects which part of the software. It's sometimes called something totally different in user rights than what it is called in the software. Setting up new users would be easier if we could copy another user.
Wish there were a little help with PQRS, MU, MACRAS & MIPS. It's pretty difficult for specialties to meet the requirements and takes a lot of research, google and networking with others to get it done. I don't know if we ever did get enough measures in the list to make our last MU attestation.

Zachary M.
  • Industry: Medical Practice
  • Company size: 201-500 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 7/12/2016

A good EHR that continues to improve...

We have used this product since August of 2011. Since then, we have seen this EHR go through it’s growing pains, but ultimately, continues to improve and build on a platform that is more user-friendly and customizable (by non-techinical personnel which ultimately lowers overall cost of ownership) than many others out there in the market. No EHR is perfect and anyone touting such is not providing a realistic assessment of the current state of EHRs. There are definite pros and cons of each and ultimately, decisions need to be made with systems that have more pros than cons. As with any EHR system, you will only see maximum efficiency if the proper time is taken to perform the right set-up and then continuous process evaluation to tweak and adjust as the practice moves forward.

Pros

Ability of non-technical users to update and adjust templates without requiring the assistance of highly-paid consultants or users with advanced “technical” expertise. The new orders module helps tremendously for many different areas and can be used to help with PQRS, in-office lab testing or imaging (and has helped us with many audits to provide evidence of ordering and interpretation of said tests), and many other areas (including questionnaires). The new mobile version is one of the best I’ve seen and the interface continues to improve. It’ll really be a game-changer once the ability to chart form mobile is released. I think this will expand the ability to chart from an iPad (or iPhone if a doc chooses) compared to a clunky computer or laptop. The additional modules (while they do cost extra, but at a reasonable rate), integrate well for a patient portal, messaging system, PQRS registry, population health management, and clearinghouse. Finally, the Meaningful Use reporting system is one of the best I’ve seen. It makes it easy to track how physicians are performing throughout the year and make adjustments to help meet MU criteria. While it is already good, a future update should make it even better. I best not forget that have a dedicated Client Experience Manager and dedicated account executive helps to keep a personal touch with how we are performing as a practice and act as a liaison with the company executives.

Cons

The correspondence module for referral letters is really weak and needs a major overall. We still have to resort to transcription for more customized and stream-lined correspondence (versus sending the entire note). We know things are trying to move to a more electronic medium in communication, however, some docs will never abandon their fax machines and still really on paper charts. As such, we must maintain a quick and efficient method for communicating with these referring physicians.

Direct messaging is good, but currently feels more like an after-thought. It will be nice when this is truly and fully incorporated into the software.

The interface does seem a little dated, however, we have been told there are plans to overhaul the user experience and interface in the coming year to give it a “fresher” appearance more in line with the current mobile offering.

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