Nowsta

Pros

I like the ease of use as a Coordinator. My time spent scheduling has shrunk majorly, leaving me more time to focus on recruiting, on-boarding and training. The calendar makes it really easy for me to see what my week looks like. The sorting function help me isolate events to more easily see events. Even the color and font choices used in the apps is pleasing to the eye!

The support from the Nowsta team has been amazing. They always respond within minutes through their direct messaging function and not only resolve the issue, but are a blast to work with.

It's been a year that we have used the software and there have been endless improvements to functionality. They have expanded the system in many ways, allowing us to change our payroll functions and save money. Many times, we have seen areas for improvement, have sent the Nowsta team suggestions and then seen the tweaks in the app a few weeks later. The team at Nowsta is the ultimate example of continuous improvement.

My staff really enjoys using the app and it has actually been a help in hiring as well. I mention it during the interview and I have seen candidates' faces light up with excitement that we schedule with such a convenient form of communication.

Cons

The timeclock function on the app can be buggy and not record proper times, but I let the Nowsta team know and it's usually fixed right away. It's also an easy fix as a Coordinator, to adjust the times on the desktop.

Pros

Ease of use by my staff via the app, which leads to quick responsiveness.

Cons

I'm not seeing or not aware of a inter- staff communication capability. Like shift swapping. Would be nice if staff could swap shifts among themselves.

Using the pdf timesheet for billing is not conducive to our operations. There are always incidentals/ deliver fees added on the back end that do not necessarily show up on the final pdf.

We are a University that employs students and On call folks. Our Payroll procedures process them differently. For example, student are paid rounded to the nearest quarter hour. On calls are paid using exact times. We ultimately have to round everyone to quarter hours to keep the actual hours worked more clean. We use a separate payroll system called Bannerweb for logging hours.

Pros

I had to get into using NOwsta because of one of my clients, I don't have too much to say but it doesn't have the features I need to completely use it. I have to still use my schedule and also they still have to email in hours. Saves me on sending out the schedule but not much more on the other side.

Cons

that it doesn't have everything I need, not as easy as I would like.

Pros

How easy it is for us to schedule and message staff, as well as how easy it is for staff to clock in and clock out and put their availability all from their mobile devices.

Cons

I have not encountered anything that I don't like.

Alternatives Considered

Reasons for Switching to Nowsta

Pros

Scheduling, time tracking, ease of use, ability to assign multiple roles with various hourly rates, reporting tools

Cons

Nothing that I dislike but there may be a feature or two that might be beneficial, at least for some of the information or uses that I would like to retain/export.