About Zoom

Zoom Meetings is a cloud-based video conferencing software solution that allows organizations in the educational, financial, health care, and government sectors to conduct virtual meetings and collaborate in real-time using integrated communication tools. Users can utilize HD video and audio to virtually communicate with meeting participants in any video call. Features include unlimited voice and video conferencing, screen sharing, messaging, video webinars, virtual workspaces, and more. With Zoom Meeting's built-in collaboration tool, employees can share their screen and interact during any online meeting. Zoom's video conferencing platform allows users to host unlimited meetings using a free plan. With Zoom's pro plan, users have access to basic conferencing features, user management, admin controls, reporting, a custom personal meeting ID, and cloud recording. All meetings, passwords, and other data are encrypted end-to-end in the system. Any Zoom user has the option to utilize virtual backgrounds to create a meeting-ready setting. Users can also track attendee engagement with an attendance indicator feature. Engagement can be improved with polls and Q/A sessions. Zoom makes it easier for users to schedule and kick-off any online meeting by syncing a Zoom account with Outlook, Gmail, or iCal calendars. Zoom's app, Zoom Cloud Meetings, is available for any iOS and Android mobile device.
Zoom Software - Zoom Video Conferencing
Zoom Software - Zoom Chat
Zoom Software - Zoom Meetings
Zoom Software - Zoom Phone
Zoom Software - Zoom Contact
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Zoom video
Zoom Software - Zoom Video Conferencing - thumbnail
Zoom Software - Zoom Chat - thumbnail
Zoom Software - Zoom Meetings - thumbnail
Zoom Software - Zoom Phone - thumbnail
Zoom Software - Zoom Contact - thumbnail

Zoom pricing

Zoom has a free version. Zoom paid version starts at US$14.99/month.

Starting Price:
US$14.99/month
Free Version:
Yes
Free trial:
No

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Zoom Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.6
Customer Support
4.4
5 reviews of 13,748 View all reviews
Amber Elizabeth
  • Industry: Consumer Services
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 20/7/2019

Great for people that use technology, hard for some older folks

While we survived on the free platform for a long while at one point, I wouldn't hesitate to recommend the paid version to others as the features really add a lot of robustness. Any business that hasn't caught on to video chats can try this product for free and learn what they are missing!

Pros

Because you can combine phone and video options, there's virtually no reason people can't join your meeting virtually!

At two companies where we've used this software, we've been able to have remote meetings, schedule calls for clients, and woo investors. And this was before we were on the subscribed plan!

Zoom's free version (requires download on your phone) is awesome for doing a video chat with clients or even as a prelim interview for new employee candidates. Because the software is free, or access on a computer is a breeze, you can video chat with people that may not have iphone, skype or whatever else that generally requires an account.

Cons

In reality, the problems were probably more likely user error than Zoom's fault, I would love to see a way for Zoom to notify the participants that one of the feeds is frozen or glitching. I know this likely has a lot more to do with the streaming connection of the person on the line. However, if Zoom were able to indicate that one person's feed was frozen through detecting no new data, the other participants might have a better chance to pause the conversation if necessary. Without the notification, people will continue talking and eventually have to backtrack using more time than necessary.

The second "Con" is that well, if you need to connect with an older generation, you might want to coach them through this in advance. We've had some delays in getting meetings started, issues with microphones on computers not connecting, and people that will call in AND connect to video --- hello, feedback noise!

Alternatives Considered

Slack

Reasons for Switching to Zoom

We also use some of the other products on available devises, but the ability to connect easily between computers, phones and phone numbers on a free platform gave us ample time to determine if the product was right for us.
Olive
  • Industry: Law Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4
Reviewed on 2/5/2021

Zoom Meeting Review

The business problems I have solved using Zoom include the safety of employees and employers amidst the current Covid-19 pandemic. The restriction of travel in order to have an online meeting in the sense of following the WHO protocols amidst the Covid-19 pandemic has saved many lives.

Pros

Zoom has the capacity to hold huge meeting capacities and can be easily supported on Android, iPhone, Mac, iPad, and web platforms.

Zoom has impressive features which enable the hosts and participants to effectively participate in the sessions especially the emojis which are required for the meeting interactions.

Zoom has clarity of sound and image, the audio and picture quality features can be improved depending on one's personal preference.

Cons

Zoom should make it easier for the main speaker to be the main "character" and the size of the screen for them to be bigger and not to be small like the rest of the attendees in the meeting. Neither the Speaker view nor the Gallery view does this. It is difficult to determine who is speaking.

Zoom should have a brief "profiles" option showing the attendees' brief biography and contact information if comfortable sharing as a form of networking. It would be great to be able to click a button and switch between display names.

The time limit for a meeting time (45 minutes) in one session for non-premium members should be extended.

Alternatives Considered

Microsoft Teams, Anywhere365 and Google Meet

Reasons for Switching to Zoom

Its efficiency and ability to maintain quality audio and video over the other products.
MATTA SIVA SAI
  • Industry: Higher Education
  • Company size: 51–200 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 22/1/2024

One of most popular meeting platform

Pros

It's a great platform and it provides best quality of video conferencing service. And also most of the popular companies are suggesting to use this platform only for meetings and interviews purpose for high quality and security conferencing purpose.

Cons

It doesn't have recording option directly. Only mentors are recorded that video.

Verified Reviewer
  • Industry: Civic & Social Organization
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
5

3
Reviewed on 10/2/2024

Zoom review

Pros

It allows a big number of people to be in a meeting at once.

Cons

The customer service late responses to queries.

Manoj
  • Industry: Packaging & Containers
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
3

5
Reviewed on 2/12/2023

Best cloud video Confrance Solution

Best Cloud Video Collaboration tool for individuals asa well as business.

Pros

User friendly graphic interface that make it very popular

Cons

There is 100 limit in video participants.

Alternatives Considered

Microsoft Teams

Switched From

GoTo Meeting

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