AdvancedMD EHR

Pros

Advanced scheduling as well as great support from product development team.

Cons

Poor integration and very expensive service.

Pros

The thing that I appreciate the most about AMD is that if / when I cannot find an answer to an issue that I am facing through the extensive library of training and support videos and articles, the support desk is just a phone call away and are always quick to resolve my issues.

Cons

The biggest con that I face with the software is the inability as an administrator to delete certain things. Our clinical staff do not always pay attention to details, and sometimes things happen that need to be deleted.

Pros

WE did like its platform for efficiency, stability, and reports

Cons

We are a 300 employee billing company, pay a lot to ADVMD and can rarely ever get a person to help us with immediate issues. Sometimes it takes days to get a response. IT stops us from serving our clients

Pros

Ease of use, ability to create/modify documentation

Cons

Minimal disruptions during system upgrades

Pros

Easy to use and great support from Advanced MD. Once the templates are set up then it is easy for the physician to complete their documentation quicker. Easy to print notes and medical records

Cons

The template set up takes sometime to complete and sometimes it can be cumbersome to navigate, however they are making improvements all the time. Over the last 17 years their EHR system has become much more user friendly.

Pros

It is very customizable. The ability to create your own templates and documents.

Cons

Setup is a challenge. Many of our clients are frustrated with AMD and think it stinks simply because they have setup issues with preferences, templates, etc. Once fixed, they love it.

Pros

Scheduling features, and tracking clientele visits for billing, progress notes

Cons

The lack of Android connections. Does not work well with Chromebook which we have.. and does not work well with Google sheets. We need a word program for some of the features

Pros

I really like the ability to customize this product to fit your needs. It is also a very user-friendly software. They also have very friendly, helpful customer support staff.

Cons

I honestly do not have anything that I do not like about this software. It is a great overall product.

Pros

AMD practice management system is very easy to use. I am using this system since 2014 and I never had a hard time to training the users. AMD distric manager is very knowlegable and available anythime to help me.

Cons

The cost for optometrist practices are not affortable. This is the only cons that I am going through with my clients.

Pros

Ease of flow in PM to EMR for the Advanced Patient Forms

Cons

None at this time. I f there is issue Support is very helpful.

Pros

The platform features, functionality, and ease of use. Training and Customer Service is excellent!

Cons

There is nothing about the platform or the service that we have found to be negative. We have no complaints and have found no "cons" with AdvancedMD!

Pros

Reviewing charts was pretty easy in terms of navigating.

Cons

It would be nice to have more short cuts instead of having to click extra to get to a certain part of the record.

Pros

AdvancedMD is easy to use while having all the features needed to manage a practice. And the treatment templates are customizable.

Cons

Not much. There are so many options, sometimes we forget where to find the feature we need.

Pros

It is a good program, but zero support.

Cons

The billing company is totally absent! It has set us back months in establishing our nurse practitioner's practice. Please don't go there!

Pros

It does the job if you figure it all out and everyone else can figure it out

Cons

This was probably one of my least favourite software programs ever! It's complicated, way more complicated than it needs to be. There's a learning curve for sure. I didn't find the training to be helpful. We switched from this quickly.

Pros

We decided on AdvancedMD when we were changing software because of the competitive price. It also had lots of the features we wanted.

-Mobile App
-Patient Portal
-Good analytic tools

These tools all work and help our practice. Love the scheduler too.

Our practice uses way less paper now that our patients can fill out forms on tablets.

We were also sold on its usability for podiatrists, but I think this program is best suited for MDs- just look at the name!

Cons

None of the preset podiatry templates are usable for our DPMs, which is too bad.

Some screens (scheduler) are super intuitive and clean, but other are clumsy and difficult to use (charge entry). I hope in further updates they can optimize the whole system.

As others have noted, the template creator is difficult to use, and they charge a lot to get training or custom templates made by experts.

We use them for RCM too, and that has been problematic at times. We were told during sales that it would only be a 1-2 hours of work per day for our office on billing and they would manage all denials and exclusions etc. This is only half true. They manage denials and exclusions by waiting forever to deal with them, or just sending them back to us if they don't know what to do. While they stay on top of the simple stuff like sending out claims and posting payments, we do most of the nitty gritty time consuming work. The Client Services team is responsive and you can always get someone on the phone quickly, but it can still take months to solve claims issues. They aren't the billing experts they claim to be, but it is still a useful service if you go into it with that expectation.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Reasons for Switching to AdvancedMD EHR

Pros

When I was "sold" on this software, I was promised 11 hours of training. I was so excited about the features that it offered. I was on the phone for over 2 hours with the tutorial. The salesman was excellent in selling this software and I was so hopeful that it would be beneficial to me and my practice. I was promised that it would be up and running withing 4-6 weeks. It was told that billing would begin ASAP and that revenue would be flowing into the practice.
I have over 100 superbills saved up for the launch date. I was excited that the first 2 months would be free of charge and that the next 2 billing cycles would be at a reduced rate.

Cons

After the sale was complete - I was given a training specialist who spent at the most - 1.5 hours with training. It took a few weeks to even get him to call and help set up AdvancedMD. After he set us up, it was another couple of weeks before we heard back from him. From the time I signed the contract - it was 6 weeks before we went live, then the 11 hours of training never happened. My first 2 "free months" came and went and there wasn't a single claim being worked. The trainer from that point on literally WASTED my time and money as she would call to "introduce" herself on a 3-4 minute phone call. It was another 2 weeks before she called again. What a waste of money for my staff to plan on 1 hour training and only receive 4 min. Her trainings were inadequate, she didn't know the system, and I didn't have proper training to even know what questions to ask her.
My extreme disappointment in the set-up and training has been a HUGE factor for my business. I am in crisis mode with this billing company and nobody seems to care. If it weren't for customer care, I would be in such a mess that I wouldn't have a single dollar. The first billing cycle was on month #3. I owed $500 and hadn't even collected $200 at that time. The next month rolled around and I still hadn't collected more than $400, yet I owed another $500. Accounting billed me $1500 and automatically took it out of my account.
I don't know what is going on with AdvancedMD, but I am desperate for help

Pros

There is more functionality built into the reporting side than we will ever use. We're a small practice (1 provider) and in terms of the software (PM and EHR), it exceeds our needs in functionality in almost every way. The user interface is a bit cumbersome (and now includes pop-up medication advertising, which is annoying...) in our setting (Family Practice), but not too complicated. The system up-time has been impressive. In the last year, I don't recall more than 2 brief interruptions, the longest of which was about 1/2 of a day and corrected by the next AM when we returned to work.

Cons

There are a couple of significant downsides to Advanced MD, particularly the Billing portion of our service. Keep these things in mind if you're a small practice looking for a comprehensive software package (PM/EHR/Billing): Advanced MD is expensive relative to other comprehensive packages out there. I called to ask for a reduction, and was told that they would like to raise the rate to 9% because our monthly net income was lower than the average. They didn't raise it, but it set us out to explore other vendors. Not one competitor has quoted us over 6% for the same services. And not every vendor has a monthly minimum. We also receive pop-up medication advertisements in our patient EHR. Advertisements in our patient charts for medications... I called tech support asking about the ads shortly after they started and was told, "We can't remove them, they're part of the software." ]It seems surprising to see ads pushed in the software. Aside from the price and pushed ads, the software works well. The billing service, not so much. We had been using Advanced MD for over 1 year before we were given a person to contact for issues related to our service. They gave us an Account Manager a little over a month ago. In general, if you can deal with the forced advertisements within an expensive software package, don't require assistance or guidance aside from internet videos, you will do well with Advanced MD software. The same can't be said for the billing service, but for most practices, I would imagine that is a separate issue and expense. We chose to bundle and it is evaluated as such. If you just stick to the PM/EHR, even at the price, I think it is a decent software package.

Pros

The note design feature is robust and easy to use but the fields are very limited in function and size.

Cons

The system is very laggy with unreasonable delays and frequent server failures. The system will frequently shut all open windows down and give you an internal error. The prescription system is NOT friendly for behavioral health and our unique needs. There is no way to just change a dose on a medication, the entire drug has to be searched for again. The visible information is confusing and does not agree between the three medication access areas. It is impossible to delete a prescription that you write and sign but do not print or send. Auto-expire is confusing as it does not send the information to the pharmacy. You cannot change all of the prescription pharmacies at one time, you have to go into each one and change the pharmacy if the patient wants to go somewhere else. You cannot split a 90 day prescription into three 30 day prescriptions such as controlled substances when the insurance company only pays for 30 days at a time. You have to create three separate prescriptions. They will update the system in the middle of the week and it will be buggy and cause you to shut down operations. This is only the start of all of the issues I have experienced.

Pros

Every employee can use the same program, including both medical and counseling personnel. This integration means everyone can reference notes as needed from both sides. The note templates (text fields, drop-down lists, tabs) can also be changed by administrators as needed and as preferred, so if, say, a counseling assessment is found to likely benefit from new questions, those can be added as new text fields.

Cons

In constant daily use, bugs were common. Sometimes AdvancedMD wouldn't play nicely with Chrome, and the cache and cookies had to be reset. Other times, a note that may have been started while online wouldn't be savable if the internet went off then back on. The settings and personalization for users could be difficult to find, understand, or to make certain organizing oe aesthetic changes that would helpful.

Pros

The cloud based platform allows for very flexible use and collaboration between users and locations. There are many features offered and added each year, keeping up with the latest advances, efficiencies and automations. The workflows are well thought out, both from a clinical perspective, as well as the administrative and accounting workflows. Level of customization for reporting is unparalleled outside of building your own report servers. Customer service has remained consistently outstanding for over 12 years, with an emphasis and focus on the user experience. I've never seen help files that are as robust and updated as consistently, and the phone support is consistently awesome. Friendly people, user friendly product, great value for the price.

Cons

There are still specific areas that do not allow full customization.

Pros

Ease of use, everything in one place, time efficient.

Cons

To expensive for small business that are still trying to build themselves.

Pros

Multiple screens available at one time is helpful. More functional PM than Health Fusion, but that's not saying a lot.

Cons

Customer Support is TERRIBLE! We were conned into believing that we would be fast tracked and set-up within two weeks. We had a lot of issues with getting Blue Cross Blue Shield set-up, and then e-remittance suddenly stopped after two months. This issues has still not been resolved 5 months later, and ADP keeps trying to send up to BCBS who says everything is fine on their end and that it's ADP's issue. WORSE, it's been 7 months and we are still not getting paid for Medicaid. We have called ADP multiple times, as well as Medicaid, and just today a Medicaid Rep took 5 minutes and figured out that our taxonomy code was listed in the box where our TPI was supposed to be.
We called ADP, and they tried to tell us it was our fault despite the fact that we do not enter that info -- they do. They then gave us a run around saying that they only put in standard data, but extra stuff is our responsibility. What?!?! How are we supposed to know that when they don't tell us, and how is putting in a TPI not part of standard date? ADP made it appear that all we had to do was fill out our information, send it to them, and they would handle everything else.
We have still yet to hear a response from our direct rep after 2 weeks. I forwarded the emails to customer service 3 days ago, and have yet to hear from them.
My office manager called asked to speak with a supervisor, and the customer service rep said, "What are you planning to get out of that?" I don't know. An apology? Most of the reps have been just as rude when we call. You would think the system would flag something when every single Medicaid claim was denied. Or note that we've been calling and emailing since February.
I use Practice Fusion for my EHR, and their customer service is much better despite being FREE! I wish they had a PM side, too, so we wouldn't have to deal with ADP, anymore. There's always Kareo, I guess.

Pros

It will find errors on claims prior to submitting them to insurance carriers. It allows for macro billing which saves data entry time

Cons

There are too many "add on modules" that you must purchase in order to get the functionality out of the program. There customer support is below average. We purchased an add on module that wasn't functioning properly. We noticed this 1 week after purchasing the module and made Advanced MD aware of the errors. It took them about 5 weeks to shut the program down and it caused financial harm to my practice and also upset many patients. The software was texting/emailing patients up to 16 times in one day. It was a significant error in the software code and Advanced MD refused to act quickly to shut down the module. In addition, Advanced MD continued to charge me monthly for the module even though it wasn't working correctly. They refuse to provide a solution.

Pros

Has everything for most medical practices. Integrated billing.

Cons

The software is great for software technicians and highly skilled medical office staff. However, it is NOT good for therapists. I was promised software that would have OT templates I could modify to meet my needs. I was shown examples of this. I was given a sob story of how they would hold my hand through the whole process. Unfortunately, the really was extremely different! There was no software to meet my needs. The creation of forms requires a degree in coding.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

AdvancedMD modules do what they were designed to do, and they do it in an efficient and well-designed flow. I had to have 5 third-party products integrated through the API of my last EHR to do what AdvancedMD does (1. send out and receive rating scales and display the results in the appointment, 2. conduct Zoom appointments, 3. have documents e-signed, 4. collect fees within the portal, 5. send out patient satisfaction surveys after our appointments and push the positive reviews to the internet). Other features of AdvancedMD includes the ability to create a treatment Team that can include outside providers, to whom notes can be automatically faxed, which is very useful (our best marketing should be our work). It also automatically notifies patients via text when prescriptions have been sent. The template system is very powerful. It includes the ability to create calculation fields. The final note uses MS Word merge fields, so in designing your final note you can pretty much do anything that MS Word can do. I designed our final note in MS Word to include the results of the depression and anxiety ratings scales in a vertical table on the left 25% or so of the page with color-coding by value of the answers against a faint background color from our logo color pallet. AdvancedMD is criticized for "hidden fees", but these are simply the costs of the modules one wants to have and use in one's iteration of AdvancedMD. The advantage of paying for the feature is that it works, and it works well.

Cons

Inexplicably for such a well thought-out and designed piece of software, AdvancedMD uses DrFirst to validate e-prescribing of scheduled medications. The EPCS function of DrFirst requires that one select each medication to be sent (Why? We selected the medications to send already...click, click, click). Then you have to enter a unique password (Why? We've signed into AdvancedMD already), and then you have to enter a 6 digit code from SymanticVIP (whatever) that expires every 30 seconds (Seriously?) tap, tap, tap, tap, tap, tap. My previous EHR, which was designed to minimize engineering costs and was very inefficient, used ID.me on the phone to authenticate sending scheduled meds. Select the meds, hit send, enter the EHR password with one click because the EHR remembered it, and on the phone a column popped up, tap it, and done. Oh, how I miss those days. AdvancedMD also does not have a duplication function for prescriptions, so if you want to send 3 copies of a CII, you have to create each one, one at a time. Yes, once sent you can use the Send w/edit function to resend them, but that brings up 3 instances to resend into which you have to enter the fill date one prescription at a time. My previous EHR entered fill dates automatically with their duplicate function. Overall, I'm glad I changed from my previous EHR to AdvancedMD, but the DrFirst-based prescribing of scheduled medications creates pain every time I use it, which is many times each day.

Pros

Is a very good software but with growth AdvancedMD is losing its focus.

Cons

We have spent countless hours over the pasts 2 months trying to tech support for repeated software issues, and brown outs. Despite hours of lost productivity, and revenue, we have maintained a consistent effort to work with your team, and software. Despite this - we are continuing to a see decline in software functionality, and as a result are seeing massive impacts on our day to day operations and revenue. This is unacceptable. The basic premise of our contractual agreement with you, is that we should be receiving at least basic connectivity for the thousands of dollars we pay you. monthly.

its been a norm every month either system or some function not available after a patch or release. Speed degradation is common complain.
Our Practice, and patients and staff suffer as a result, and we lost lot our reputation with Patients and big financial lose for practice.

Pros

AdvancedMD's ability to customize your templates is very good. You don't have to submit changes you'd like to implement to their development team to get them done; with the right permissions you're able to go in and make any changes you need to and they are available immediately. It does however take quite a bit of practice and patience to learn how to fully customize word merge templates. Their customer service is pretty helpful and readily available. Some of the customer service reps are really dedicated to finding solutions and are willing to try any and everything to help you find it, while others are not. Their account managers are really helpful and truly do advocate for what's best for their customers.

Cons

As much as AdvancedMD is dedicated to enhancing their system, there are still some features that either need enhancing or don't exist, which for where we are in technology, could leave AdvancedMD lacking. For one, there isn't any marketing or referral data tracking in their Analytics feature. The customer survey isn't customizeable. Some essential features for telehealth are not there, for example an ask to mute feature. The connectivity for the telehealth feature could be better as well - we have lots of issues with patients and providers connecting to and maintaining their signal. If you don't have EDI agreements for electronic remittance, posting insurance payments is a very slow and tedious process with long wait times to navigate between fields. The online scheduling isn't truly integrated into their scheduling system. You have to create blocks and holds in order to populate the provider availability instead of it being able to see what's available based on the appointments that are already scheduled.

Pros

I have been using AdvanceMD for 6 years now. It is well integrated and has all of the software that I need in running my solo medical practice. It contains PM, Reporting, Messaging, Faxing, Patient Portal, EMR and E-prescribing. It is very customizable.

Cons

It comes with a library of templates for the EMR but creating your own from scratch can be time consuming. Creating output of finished notes for these templates can also be difficult, but once it is set up it continues to work well.

Pros

I like the search engine AdvanceMd uses, I can search by keyword or code number.

Cons

The graphics are a little outdated but the softwares functionality out weighs that by far.

Pros

Highly customizable to your practice and specialty. Our account representative, [sensitive content hidden], has been great over the years and is very responsive to our needs and always finds a solution for us!

Cons

There are several different ways/processes to do the same thing in the system. This can be great, because each person thinks differently and can achieve the same goal. However, this makes it difficult to train and have consistent processes because there are so many different ways to do one thing.

Pros

Charting is easy and templates are comprehensive

Cons

It would be great if it had a specific allergy component.

Pros

Easy to implement, easy to use and our sales rep, [sensitive content hidden], has helped us tremendously through the entire process! We continue to find ways to leverage Advanced MD to help our practice and Angie is just a phone call away to help us do that at a price that fits nicely into our budget.

Cons

Need improvements on reporting, other than that, functionality is everything we need.

Pros

Relatively easy to learn , integrated well with escripts/billing

Cons

6 months after retirement, they keep billing me after multiple calls. The files you must retain after coding are almost useless

Pros

Without question the people and support from the company. The software is very good as well but without the backend support is just another piece of softare.

Cons

A little confusing learning the AdvancedMD language. Differences in terminology was a short term stumbling block. Once that was cleared up all is great.

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Switched From

Reasons for Switching to AdvancedMD EHR

Pros

Once you learn your setup, it's very nice and organized.

Cons

Someone has to set it up properly, it's slow, half the time it doesn't work

Pros

Basically everything our sales guy promised us we got, great price, features that we knew we needed are available. (switched from paper charting, so went in completely blind).

Cons

Their customer service is by far my least favorite part. The implementation team was terrible and barely trained us, anything I understand about the system is because I figured it out myself through hours of trial & error/google searches/etc. Nearly every question or system issue we have had has been left unanswered, and almost any time I've reached out to support I can tell they have no idea what I am even asking. - You have to understand coding to make a simple note template. - The notes OFTEN have internal issues that change the note AFTER its signed.- There is no admin level that allows editing of a signed note...even when its a SYSTEM error and not user error. - Reporting is a MESS and very unorganized and difficult to figure out. You have to pay extra to get another level of reporting for BASIC information.- Things glitch all the time, support never knows why.- Even though it is a

Pros

Ease of use. All in one scheduling and EHR.

Cons

Occasional tech glitches, but usually quickly resolved.

Pros

Easy of use where on laptop or mobile app.

Cons

The PM side is a bit complexed but manageable

Pros

I have found that this EHR excels for patient scheduling

Cons

There are better EMR for patient charting

Pros

That we stopped using them and switched to Athena.

Cons

They did not bill the insurance. Their team wrote off the claims without an attempt at billing the insurance company. When it was discovered, they then directly billed patients and sent soft collection letters without billing insurance again. Wrote off claims withOUT authorization.

Alternatives Considered

Reasons for Switching to AdvancedMD EHR

Pros

Billing and Accounting was more streamlined/user-friendly to my recollection.

Cons

Attempting to put in information was difficult, and navigation from day to day was effective enough to be useful but streamlining appointment-making would have been appreciated. That being said, this was well over 5 years ago and I'm sure updates have been made.

Pros

The EHR is fine itself. It has plenty of features.

Cons

The product is very expensive and unreliable. It is very glitchy and not the most user-friendly for our therapists. We've gotten several complaints from them. The software has a lot of potential but there are too many little nuances that make it inefficient and difficult to use. Currently, my schedule is down and this is how we operate and collect copayments. Unacceptable for it to be down for extended periods of time like this without proper notice or warning. We rely on this software to run our practice.

Pros

easy to use and great support from [sensitive content hidden]

Cons

I have no problems with AMD software or My Rep [sensitive content hidden], they are both fantastic to work with

Pros

Not much. Poor construction poor integration.

Cons

Almost everything is cumbersome, poorly directed, poor on screen definitions and problem trouble shooting.

Pros

Logging into the system is easy , just type in your name, password and office key

Cons

We do not have an account manager, so when something goes wrong with the system and it will, because technology always has a glitch we send emails and make calls to 1-800-nos-ervice!! They need to improve this part of the company to RETAIN customers.

Pros

Helpful staff and lots of features in the system

Cons

Weekly meetings for 3-4 months to set up the system

Pros

I love how customizable the software is. It works for any specialty. This makes it great when working with multispecialty practices that require a lot of different features for each provider. There are many ways to do the same thing so the flow can also be customized.

Cons

Since it is a blank slate this can be intimidating for a lot of providers and it is hours of work to get perfected. It is expensive for AMD to build the templates so it falls on the staff. The prebuilt templates are not great. Learning the software is really difficult and I only know a handful of providers that can utilize the custom features. However, once it is set up it is fabulous. Investing time in the software is what is going to make it amazing.

Pros

This program is not design for a large practice . We were assigned a train person that had no knowledge and was learning the program herself . Our practice was out in the hands of someone that was not ready . After 5 months using the program we had to bill outside of it to get paid , still waiting on correct data transfer , most insurance carriers were advised to be added incorrectly setting out billing back to almost zero . I’m writing this review to prevent others from making the mistake of enrolling .

Cons

The program is not easy to use or setup . Clearing house takes too long to provide Information about a claim status . Expect to pay 5-6 months setting up the program or more .

Alternatives Considered

Reasons for Choosing AdvancedMD EHR

Reasons for Switching to AdvancedMD EHR

Pros

Nothing the service, training, functionality, cost , and use worst I have ever used with a EMR

Cons

Advancemd is far from Advance. They do not have good trainers. The trainers didn't even understand the system. And definitely don't contact help desk cause they know even less. I never got my old patients records sent to their system because the person who should do it just didn't kept asking the same questions we answered from the beginning of service for over 5 months. Then when I attempted to cancel no one responded to my emails then when they did it was 10 days after I sent the email when I would have put me at the end of the month I canceled. So because they waited to respond they decided to charge me another month of service. I tried speaking to Two lower level managers who did nothing but ignore emails or just didn't listen. Their names [SENSITIVE CONTENT]. Don't expect anything but unprofessional behavior. I called corporate and to speak to upper management , well let's just say I'm still waiting for a return call. I asked them to not charge our office credit card I would pay a different method for my final payment they definitely charged it so don't expect your privacy or bank account to be respected. All features were hard to use or find.